My phone was hacked, Verizon assured me that I would not be responsible for any of the charges.  I paid my bill on due date and my phones were suspended 2 days later,mi had to drive 10 miles to a Verizon store for them to call to get them restored.

MY phones were hacked on March 12, I was assured I would not be held responsible for any of the charges. I paid my bill on due date and 2 days later my service was suspended. In had to drive 10 miles to a Verizon store for them to call and get them restored.  They offered no explanation but said they had taken care of it, NOT, it is back on my bill and higher.  I call and put on hold for 15 mins. I guess they will suspend them again this month.  I am so tired of dealing with them with this matter.   Feed up!

    I do hope you're having a great trip, answermeasap. I can understand your concern with getting an unexpected bill. I have sent you a follow request here in the forum. Please access https://community.verizonwireless.com/actions to accept my request and follow me https://community.verizonwireless.com/people/jenniferh_vzw back so you can send me a private message https://community.verizonwireless.com/docs/DOC-1613 so we can take a look at what caused your current bill and make sure the correct suspend option is in place.
Thank you
JenniferH_VZW
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