My power button is stuck and doesn't turn the phone off or on anymore. Can anyone help?

My power button is stuck and doesn't turn the phone off or on anymore. Can anyone help?

What would you like us to do?  We can't unstick it for you.
Bring your phone into Apple for replacement.

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    Launch the Console application in any of the following ways:
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    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
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    from the menu bar.
    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
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    More than likely a failing display. You can try restoring it to see if that helps, but you'll probably have to have the phone replaced. make an appointment at the genius bar.

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    Welcome to the Apple Community.
    If it's iCloud that is asking for these details:
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    Place the iPod in recovery mode using one of these programs and then restore via iTunes:
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    RecBoot: Easy Way to Put iPhone into Recovery Mode
    or
    http://joshuabailey1997.wordpress.com/2010/09/02/recboot-v1-3/
    If necessary:
    Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
    and                                           
    RecBoot tip
    RecBoot may have problems on 64X windows, then try:       
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    For MAC or PC       
    The Firmware Umbrella - TinyUmbrella
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    Contact itunes support.
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    Back up all data before proceeding.
    Launch the Keychain Access application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
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  • HT1212 trying to restore ipod but the power button is stuck and i'm unable to turn it off. I don't know the passcode and it says to connect to itunes. what do i do

    I tried following the directions that I received about restoring my iPod touch. But there is one flaw. My power button is stuck and I am unable to turn it off. How can I go about either getting it fixed or restoring my iPod?

    Easy, first make sure that the itunes on your computer is up to date. Next connect the ipod to your computer. If you have itunes 11.0 or above, wait until the device appears in the upper right hand side of the screen, or you can press ctrl-s, and the side menu will appear, and you can see more clearly the ipod appearing under the device category. Next simply click on the ipod and on the summary screen, you should see restore. Press restore, and you will see a dialog box asking to back-up & restore, restore only, or cancel. If you have information to save, press back-up & restore, if you want to wipe the device clean and start over, press restore. Once it's all done, you should be good.
    If your ipod is less than a year old and not a refurbished device, contact Apple at 800-676-2775 for assistance on repair and replace. If you are near an Apple Store, go to http://www.apple.com/retail/ and find your local Apple Store and set-up a genius appointment and go in and have your device repaired or replaced.If your ipod is a refurbished device, it has to be 90 days old or less to be repaired or replaced for free.I hope this helps.

  • Can someone help me - my power button is stuck and not working and my screen is frozen I can't turn the phone off IPhone 4s

    Can someone help me - my Iphone 4s has frozen I cant turn the phone off as the power button is stuck and the screen is frozen.

    What would you like us to do?  We can't unstick it for you.
    Bring your phone into Apple for replacement.

  • My iPod Touch power button is stuck and will not pop back up. My iPod Touch Repairs and Service Coverage is still active, Does that mean I can get a new iPod Touch?

    My iPod Touch power button is stuck and will not pop back up. My iPod Touch Repairs and Service Coverage is still active, Does that mean I can get a new iPod Touch?

    Apple will most likely exchange it. The one you receive will be refurbished.
    Basic troubleshooting steps  
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
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