My purchase does not show on my creative cloud account but i am being billed for it

my purchase does not show on my creative cloud account but i am being billed for it

Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
or
This is an open forum, not Adobe support... you need Adobe staff support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Similar Messages

  • Psd file does not show preview in Creative Cloud Assets Activity Tab

    I've tried to share a psd file however the preview will not show up in creative cloud assets under the activity tab. It only shows a blank page icon. Although, you can view the file in the extract tab. However, this is a problem because I need to be able to share the file with the client to be able to view and comment on it, and be able to switch between past and current versions. Right now they are not able to do that.  I am using Libraries as well and have smart objects placed from my Library.

    Please try the workaround posted here:
    Re: Creative cloud doesnt create a cloud folder on my Users Folder?
    This seems to have worked for a few other users.  Hopefully we'll be able to release a fix to this issue soon.
    Thanks,
    Elba

  • Lightroom does not show installed in Creative Cloud App

    For the second time, I find out there is a Lightroom Creative Cloud update and when I go to the Creative Cloud App, it shows not installed. I have only installed it from Creative Cloud. If I select Install, it installs and works fine. Used to be I'd get a little flag that showed there was an update--no more. Any thoughts?

    For me, in CC app LR shows as 'Install" ie. you'd think it's not installed. I'm on 5.6 still BTW, so it really should show in installed as "update" as PS does. Of course LR never actually updates, you get to use up 1GB of your download allowance because they'd like you to have both versions even if you only want the 64 bit, and you run it as an install.
    The really brilliant thing about this is you can only "install" that 1GB download on one computer even though it's been downloaded as a separate exe file. If you also want it on your laptop you get to download that 1GB file all over again because it can only be authenticated by CC when it has been downloaded by CC on the computer you want it on. Do not make the mistake of thinking that because you have CC installed on the second computer that using the 1GB file from the first computer and doing the install that your LR will be authenticated by CC after the fact.
    It's only been this way for a year, so I'm sure will be fixed soon. I suspect it's something to do with LR being a standalone product that's being 'patched' into CC's auth system. I think I'm going to go back to buying the standalone when LR6 comes out, I rarely use PS.

  • Why does Premiere Pro not show in the Creative Cloud

    I just bought the montly membership, paid, got the confirmation, but still Premiere Pro does not show in my Creative Cloud options - under audio/video it only shows  and Photoshop, Prelude and Audition.
    When I use the link in the email confirmation that I received I can press 'getting started'.
    This leads me to the online Creative Cload Download - when I scroll to Premiere Pro, click on download I go to the next page, but still the program does not show?
    What should I do differently? I am logged in already.
    Please help me!

    Do you have a 64-bit machine?  Normally the listing will only include programs that your machine is capable of running.  Check your machine capabilities against the requirements for Premiere Pro and see if it comes up short.
    http://www.adobe.com/products/premiere/tech-specs.html

  • Purchased 9.99 deal. Lightroom is not showing up in creative cloud

    I purchased the 9.99 deal that includes photoshop and lightroom 5. Photoshop already showed that it was updated and I installed it. Lightroom is not showing up on creative cloud. When I go to creative cloud and hit download it brings up creative cloud and acts like its already there but I do not see it there. Just need help fixing this problem! Thanks

    Aes8611 please see CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html for steps on how to resolve the Creative Cloud desktop application listing Photoshop Lightroom as installed.
    Also please make sure you meet or exceed the system requirements for Photoshop Lightroom at http://www.adobe.com/products/photoshop-lightroom/tech-specs.html.  If you do not meet or exceed the system requirements then you will not see the application listed in the Creative Cloud desktop application.

  • A movie i purchased does not show up in  the download after it suddenly stopped while downloading over half way through

    a movie i purchased does not show up in  the download after it suddenly stopped while downloading over half way through.. help!

    I totally agree, I am not going to discredit your comment as everyone is entitled to their opinion as I am BUT, I will not bad mouth other members, especially since  may have not have written my initial statement in a logical manner so Ill try and answer them in order to your response.
    1. I DO LIKE iTunes in general and on the whole  BUT I dislike the new update, iTunes 11, it has completely buggered everything up.
    2. Prior to the update, everything worked brilliantly, including Apple TV. It was user friendly and was easy to use. The new update is counter-intuative and is hard to find, fix anything and as I have had to find out at my cost, reset my Apple TV and start downloading all over again. So let me reaffirm, it is iTunes11 I find hard to fathom, not the old iTunes.
    3. No I am not a developer but I have been using PC's for over 20 years so I do know how one works.
    4. Good Question about who would help me, again, it is someones opinion against someone elses. One day, I may write something that generally people agree with, another they may not, depends on the subject.
    5. " I do not love Apple" ?yet I have an iPhone 4s, iPad and Apple TV, find that an illogical comment!
    6. I have made a General Search on the forums on the subject and the general consensus is that the new update is one update to far.
    7. Oh, I am not a genius otherwise I would have solved the issue in the first place!
    Just to re-iterate, I am not bad mouthing Apple in general, all I am saying is that iTunes 11 is one update to far and I am not the only one saying it.... some have gone a lot further than I have, again, their opinion and who am I to argue with them as I have an opnion as you do and I will most deffinatly not bad mouth a member because I disagree with them for the above reason, debate it, yes, not belittle them.
    Hope these have cleared up my initial statement?

  • A recent Kobo book purchase does not show in the Adobe Digital Editions. What can I do pls?

    A recent Kobo book purchase does not show in the Adobe Digital Editions. What can I do please?

    Not sure if this is the issue in your case, but ...
    ~~~~~~~~~
    There are lots of bugs in ADE2.0 (and 2.0.1).  Try replacing ADE2.0 with the older but more reliable v1.7.2.
    (You can have them both installed at once if you like.)
    Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.
    http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html
    The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172
    Some people have found ADE trying to upgrade automatically. 
    It appears (not 100% sure) that if you install ADE2.0 as a new install (not as an upgrade) that your 1.7.2 will continue to run.
    Probably best to say no if 2.0.x installation asks if you want to migrate your library.

  • Adobe 2014.1 Not Showing in Adobe Creative Cloud App

    Hi Folks,
    I previously opened a similar discussion. Re: 2014.1 App Updates Not Showing Up in Creative Cloud. The solution in the aforementioned discussion does not work in this new context.
    1. Reimage laptop with clean Mavericks 10.9 install, with Adobe CC preinstalled using CCP 1.4 and pre serialized.
    2. Enter my Adobe ID into Adobe Creative Cloud App. My Adobe ID has a valid CC subscription.
    3. Adobe 2014.1 app updates do not show up, except for Muse 2014.
    4. The Adobe Creative Cloud App did not think that Photoshop or any of the other Adobe CC Apps were installed, because I was given the option to "Install Photoshop"
    5. So, I "installed" Photoshop from the Adobe CC app. Still no updates
    6. Uninstall, reinstall. No updates.
    7. Checked for the existence of AdobeUpdaterAdminPrefs.dat in
    Location: <Startup Disk>/Library/Application Support/Adobe/AAMUpdaterInventory/1.0/AdobeUpdaterAdminPrefs.dat
    This file does not exist on my system: it's just not there. So that fix will not work.
    8. And yes, I logged in and out of Creative Cloud, and Quit the Adobe CC app and restarted. No luck.
    Help.
    A.

    I am not sure about the CC Packager so the following is more general:
    What version of PS do you actually have installed? 
    PS CC 2014.2.1 is the current version.
    Here are links to various updates to see what the current versions are:
    http://prodesigntools.com/adobe-cc-2014-updates-links-mac.html

  • HT1498 I rented a movie and it does not show up on my apple tv but is in my video app on my phone.   How can I watch it on my tv

    I rented a movie and it does not show up on my apple tv but is in my video app on my phone.   How can I watch it on my tv?

    A movie rented on an iPhone can only be viewed on an iPhone. If you want to view on TV you need to rent directly on ATV or via computer (and stream using home-sharing)

  • ITunes 10.6.1 update does not show newly imported music in viewer but files are in iTunes media folder, how to correct?

    Updated to iTunes 10.6.1.7 today from 10.5 on a Win 7 SP1 64-bit machine and attempted to add new music to the library by both drag-n-drop and import files; this new music does not show up in the library viewer but has been added to the iTunes media folder. My iTunes 10.5 version was working properly prior to the update. Any recommendations to correct this issue? Thanks!

    Immediately after the install, Windows was rebooted. I also attempted multiple variations of closing and restarting iTunes and/or reboot Windows. iTunes was unresponsive to mp3 files being added. Since I was unable to see the added music files to the library, I did not try to add other files.
    Out of frustration, I let iTunes run over night and to my surprise the added music appeared in the library viewer the following morning.  I can now add new mp3 (and AAC also) music files to the library and it immediately appears in the viewer.  How or why it now works is a total mystery.

  • Ipod touch does not show up under Devices in iTunes, but it does in iPhoto

    My iPod touch does not show up under Devices in iTunes, but it does show up under iPhoto.  Can anyone help troubleshoot this problem?
    Thank you for your help.

    try following the info here
    http://support.apple.com/kb/TS3694#error1611
    Error 1611: This error may indicate a hardware issue with your device.  Follow the steps  in this article. Also attempt to restore while connected with a  known-good 30-pin Dock Connector cable, computer, and network to isolate  this issue to the device. The MAC address being missing or the IMEI being the default value (00 499901 064000 0)  can also confirm a hardware issue. Out-of-date or incorrectly configured proxy or security software, such as FoxyProxy, can cause error 1611.    To troubleshoot third-party security software, follow these steps.

  • I talked to your guys yesterday about installing correct version of Lightroom 5 which I legally owned, and your guy provided me a download link (different from Creative cloud account), but somehow it was for Windows version not for Mac version. I would ve

    I talked to your guys yesterday about installing correct version of Lightroom 5 which I legally owned, and your guy provided me a download link (different from Creative cloud account), but somehow it was for Windows version not for Mac version. I would very much like to download a Mac version, so please send my correct web link. By the way my s. number for Lightroom 5 up is [removed], and I also have s.number for 4 up and 3 full.

    The latest non-CC version of LR 5 is 5.7.1 and download links are available on the Adobe Updates page:
    http://www.adobe.com/downloads/updates/
    Both Mac and Win links are there.
    If you are asking for a LR 5 CC link, which wouldn't require a serial number, please be more clear about that.

  • I am trying to edit my creative cloud account but the link is broken

    I am trying to edit my creative cloud account but the link is broken
    I am trying to close my creative cloud subscription.

    Hi Jeff,
    Yes I have a case number. I have chatted with chat more than 3 times with zero results, and I have also tried calling, but I can't get phone support for BC.
    This email is in response to support case #0210384334
    and I got this from the chat:
    Your request (# 15756) has been created by our support staff.
    I also got this email below. There's no way to reply to the email to let them know that I'm still having trouble. And when I click this link:
    Adobe Support Portal online
    I get a "413 Header lenght too long" error.
    (The below is the email I was sent and I don't know the "box" they are referring to...
    This is to inform you that you need to enter this link in the box.
    http://www.adobe.com/products/business-catalyst.html?promoid=IMJKY
    Thank you
    This email is in response to support case #0210384334
    We haven't heard from you in a while on this case and we would like to know how things are going. If your issue is still unresolved, please let us know so that we can assist you further.
    You can do this by visiting the Adobe Support Portal online to view your case history or send us information on your ongoing case. Look for your case number in the "recent activity" section. Should you need to send us additional information, you can do so by opening the case and submitting your update.
    If you have difficulties logging in, consult the Adobe ID and Membership FAQ.
    If we do not hear from you within 4 days of receiving this notice, we will assume that your issue has been resolved and will close the case.
    You will have up to 14 days after the case is closed to reopen it if you have additional concerns.
    Thank you,
    Adobe Customer Care

  • Paid Creative cloud account but it's still saying I'm on a trial

    Hi I have a paid Creative cloud account but it's still saying I'm on a trial, I have contacted help once before but the problem still remains and I need to get this sorted as I'm teaching tomorrow and my trial is due to expire (payments have been taken from my account). Any ideas on what can be done to solve the issue?
    Kind regards
    Shaun

    Does your Cloud subscription show on your account page?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    Some general information for a Cloud subscription
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  • I have a Adobe Creative Cloud account, But I have trial versions of Adobe products? Why?

    I have a Adobe Creative Cloud account, But I have trial versions of Adobe products? Why?

    I've written on this forum about my problem with this, too. Today, being the first of the month (I suppose) evreything comes up saying it is the trial version again. I hit continue trial, but today Acrobat comes back everytime it gets launched asking the same frustrating question. The only advice I was given was to uninstall and reinstall. I've done that more times than I can count since I signed up for Creative Cloud months ago. I also own TS4, and I've wondered if there is some interaction problem there - especially with Acrobat, as it TS4 also comes with that "module" as well as Bridge, Application Manager, etc.
    I *really* wish they would get the bugs out of this whole Creative Cloud licensing thing...
    -Laurie

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