My redemption code expired before i installed can't get serial number?

Remission code has expired on my photo shop elements II pack with Adbe premiere elementsII how do i get a serial number

Did you try logging in to your account on Adobe webserver if the serial number is listed there?  You might just be lucky for the number there.
You need to check this using a browser like Internet Explorer, Firefox or Safari.
Good luck.

Similar Messages

  • Can't get serial number required to install software?

    I can't get serial number to install software

    if this doesn't help solve the problem, specify the problem: http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html

  • I purchased Adobe Photoshop Elements 12. Logged in and can not get serial number. Says it is incorrect. Going in circles.

    Can't get serial number for Photoshop Elements. I'm logged in. I have a redemption code and also codes on the back of the box. nothing works and am running in circles. I want to install and use it and can't because I can't get the correct serial number. On the front of the box it says use the card (with redemptiom code to receive the serial number.HELP!!!

    Dear Brian,
    I activated my product in August of 2014.  I had it a few months, October, when my computer crashed.  Therefore I had to go back to Adobe tell them what happened, and then until December I had noticed that it said that I had a trial copy.  I was not worried, as I had the serial number.  it was working, but in January I got a message that my "trial" copy had expired. 
    At that time I had contacted Adobe and was told that because it was beyond the 3 months, they would no longer help me.
    Therefore, at one point, when the computer crashed, I had not deactivated the program.  But Adobe had gotten it working for me again. 
    I do not know what happened between October and December to have changed the software from a real copy to a trial copy.
    Now to your patient questions.
    As you wrote, that is what happens to the point of getting the trial copy, but when I follow the process through, I get a message that my "trial copy has expired".    When I go the the editor, the whole process loops again, sign in, trial copy, licence page, add serial number, then the message that the trial has expired.
    When I got that message the first few times months ago, I went back to the Adobe web site and downloaded another copy.  (I have done this numerous times)  It still said that I had a trial copy and that it had expired, there is a box to licence this software, when I click that, I have to sign in again, This time I also had gone to the Adobe web site signed in and left it open, while I put in the serial number, hoping that would help (have also tried that before).  It waits and then the Editor/Organized box comes up again.  When I go to the Editor, it tells me that this is a trial copy which has expired and it starts all over again.
    I was so frustrated, that I waited a couple of months to try it again.   The thinking was that there was some glitch that would work it self out and I could again  down load a clean copy of the original, not a trial.  (I do not know how I keep getting a trial copy of PSE 12, as it is not even offered on the site.)
    The crazy thing is this morning when I turned on my computer, I had an update for the Adobe PSE 12 and Camera Raw.  Probably because I had downloaded a copy again. 
    When I go the the web site to down load a copy of the PSE !2, I am doing it from the My accounts/ products page and downloads.  I have left the web page open to copy the serial number from that page, although it always matches my notes. 
    ThanksT

  • Can't get serial number for lightroom.

    I don't know where to get the redemption code for CC, so I can't get the serial number for lightroom. I tried using the help that adobe gives you, but it just took me in circles. Help!

    Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
    Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html

  • How can i get serial number on my photoshop from creative cloud

    how can I get serial number on my photoshop from creative cloud

    Creative Cloud applications aren’t licensed with a serial number, they are licensed by logging into CC.

  • Where can I get serial number for Lightroom to start using it?

    Hello. I have just created Adobe CC account and purchased a Photography membership plan for Individuals. The price is 9,99 per month and this sum has already been taken from my card. On this page (https://accounts.adobe.com/plans) I can see the confirmation that I have obtained this plan.
    Now I want to use Lightroom but it asks me for serial number. After reading some help I found that I should get serial number from here - https://www.adobe.com/account.html. But on this page it says that "You have no registered products.". So I see no serial number.
    So there's a simple question - where can I get serial number for Lightroom to start using it?

    Jeff, thanks for your answer but it doesn't help. I've successfully passed all checks on page Sign in, activation, or connection errors | CS5.5 and later . My internet connection is ok, hosts file ok, certificates ok, etc. It's not a source of the problem.
    I've found that on page Adobe ID it says that I have free membership. Somehow it turns that my purchased Photography membership plan is not there at all. in order to proof that I really purchased it please see screen from my internet-banking page below:
    Why it is displayed only free membership in my account page and not Photography subscription which was already paid?

  • Did reset--asking for serial number--- can't see it, because it's woer down-- how can i get serial number?  maybe a dowload histort or something

    had to do reset on ipod, it wants a serial number and the back is too worn to read it--- can i get serial number somehow, maybe a way to get a download history or something

    iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number

  • Stolen ipod, unregistered, can I get serial number

    I had 2 ipods stolen from my car. I did not register them but I have recently synced them with my itunes. Is there anyone I can find the serial number?

    If one of the Nanos was the last device that you connected to and synced with your iTunes library, there is a chance you might be able to get the serial # to show up in the Device Connectivity diagnostic report. See here for instructions on running this test.
    iTunes for Windows: Device Connectivity Tests
    If you have previously registered the device with Apple, you can view it's serial # in your list of devices you have registered under your Apple ID.
    https://expresslane.apple.com/GetproductgroupList.do
    See here: iPod: How to find the serial number
    If none of those help, I'm afraid you are out of luck.
    B-rock

  • Can't get serial number for pse12 bc redemption code used once already

    I am trying to get a serial number for a program I purchased, pse 12. I still have the redemption code but because I'm trying to install on a new computer I need my serial number once again. It says it has already been redeemed. I did not write it down, I purchased this program and am wanting to put it on my new laptop. How can I get the serial number that I need to install this?

    moonjodi3 wrote:
    Sorry I was not aware, yes photoshop elements 12. I can not access that email account because it was hacked. I had to create a new email account as well as everything else. It has really become a huge problem for me with everything. I have the product the box it came in, the materials and the redemption code.
    You can login to your adobe account using the old email address and change the email froim your account so that you have your history of opurchases on your new email address (click on this picture).  You will see a space to enter your email.  I have deleted my email for security reasons but you will see the word verified on it.
    Good luck.

  • Redemption Code for PSE11 does not work - cannot obtain serial number

    What do I do if my Photoshop Elements 11 Redemption code doesn't work? I am trying to find a proper contact number and I can't. I need to use this code in order to get the serial number and install the product. Does anyone one have a solution? or a phone number?

    Redemption Code Help
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • I just purchased photoshop elements12 7 days ago. I have yet to be able to get my redemption code to work. I cannot retrieve my serial number with out it.

    I have gone thru all the links to try to get it to work (several times), including uninstalling and reinstalling, called Best Buy where I purchased it, called the Best Buy 1-888 Main Geek Squad number, and now I am back to this adobe forum trying to get SOMEONE to assist me in getting my redemption code to work.  Can you help me?

    You can send the redemption code to me through a direct message and I can investigate it.

  • Can't get serial number for Vlog it!

    Hi! I'm a trying to get a key for VlogIt!, enter my name and e-mail, but always get the same site error:
    "The web site you are accessing has experienced an unexpected error"
    and "An exception occurred when setting up mail server parameters.
    This exception was caused by: coldfusion.mail.MailSessionException: An exception occurred when setting up mail server parameters.. "
    Can you help me with it? If there is any other way to get a key?
    Thanks on advance,
    Maria

    So I'm going on 3 weeks into this.  I've already missed my deadline for what I needed the product for in the first place.  But now it's just the principle of the matter.  I want my installation key.
    So as I type this, I'm on hold with customer service 72 hours after my latest 24-48 hour request to wait for the key.  I've been on hold for 1 hr and 15 minutes because EDWIN (whose name is not Edwin), the floor supervisor in the Mumbai office, ASSURED me that if I only waited 24-48 MORE hours that I wouldn't have to call him because HE had taken care of the issue and it WOULD be resolved.  But since I'm on hold waiting for him, clearly it hasn't.
    Spoke with Edwin (I should have done the dialog thing, sorry guys)
    Edwin says that there is a team set up specially for Vlog It and I'm being connected directly to them.  I suspect that they are just another customer service call center with no knowledge of what my case is and as a result I'll be asked to wait 24-48 hours.
    After 15 minutes, I get Tim in tech support who could not get me the key. But He connects me to Licensing Department. But It's the MULTIUSER Licensing department so he can not get me the key.  He says I need to connect to the SINGLE USER licensing department.  Ironically it has the same phone number and option number as regular old customer service.  So I'm on hold going back where I was before.
    Peter answers and guess what--IT IS THE GENERIC CUSTOMER SERVICE!!!
    So before Peter can run me through my paces...I ask for Edwin.  I'm on hold again for Edwin.  Edwin amazingly is unavailable for 30 minutes so I'm getting a new floor supervisor.  I'm on hold again.
    Peter: "I spoke with my supervisor, it has already been escalated to the proper team and now you just have to wait 24-48 hours."
    Me: "WRONG ANSWER.  THAT'S THE WRONG ANSWER, PETER."
    Peter:  But I spoke with my super...
    Me: NO. You said that you were going to get your supervisor for me to speak with.  I want to speak with him.
    Peter: Oh...yes sir, right away.
    So now I'm on hold again.  I've just crossed 2 hours of time working on this. 
    Instead of getting a floor supervisor, I got Jason (whose name isn't Jason).  After the whole verification idea he says all supervisors are busy and I can get a call back in an hour.
    So after 2 hours and 15 minutes - I do not get my installation key.
    There is getting to be enough of us to be able to do something that will get more attention.  Apparently no one from Adobe is reading this forum, and opening incident cases isn't working either.
    I'm thinking we do some type of YouTube video chronicling each experience with customer service.  We all have webcams, hence our interest in Vlog It, so why don't we use them?
    The next time you call Customer Service, put your phone on speaker, turn on your webcam and try to get your key.  After the call...type: Adobe Customer Service: 24-48 hours = FAIL as the title and upload to YouTube.  Then Link it back here.
    ...Maybe we should send our video to Microsoft, Apple, and Quark.

  • How can I get serial number

    I bought a student photoshop CS6 software, but I don't know how can I get my serial number on website? can you tell me in details?
    Thanks

    Hi Yan Liu,
    Please use the following links to find the serial number:
    http://helpx.adobe.com/x-productkb/global/find-serial-number.html
    http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html
    if that doesn't help, contact adobe support, http://helpx.adobe.com/contact.html?product=flash&topic=using-my-produ ct-or-service
    Regards,
    Rajshree

  • HT4061 hi! i have lost my phone..i tried finding its serial number in iphoneupdate note pad file..but i cant see any serial number. I found UUID number. can i get serial number from UUID number?

    can i take back up of my i phone 4 on i phone 5 ..i have lost i phone 4..now i wana buy i phone 5..so can i take all the back up of i phone 4 on i phone 5..

    You cannot track an iPad with the Serial Number.
    Report your loss to the police with Serial Number.

  • Email blocked, can't get serial number.

    Hello. I was given Adobe student and teacher edition from Student fiance. I had to do a 30 day trail before I was given my serial number. The problem is my email is blocked so I cant see my emails. I also do not remember my password for this site, so i had to make a new acount. I don't know what to do, and  I am very stressed out about this. Please help.
    Many thanks jade

    The free Reader does not require a serial number. Perhaps you are talking about mAdobe Acrobat? If so, the forum to ask is this:
    http://forums.adobe.com/community/acrobat
    This forum may also be useful:
    http://forums.adobe.com/community/download_install_setup

Maybe you are looking for

  • Load ODS data to Application server file

    Hi,     I need to upload ODS data to application server.     I can not use Open Hub service.  I need to do the upload process in background as there is around 5 million data in ODS. Can anybody please guide deep

  • Find string between two characters -- regex?

    So this seems like a regex type thing, but I'm still incredibly regex illeterate. If I have an offset in a string, I want to find all words separated by the space before and the space following that location. For Example: "This is a string of multipl

  • Printing problem in standerd report.

    Dear Gurus, In standard report of maintenance scheduling overview and simulation plan through T-code IP19. I am getting the graphical report.But I am not able to print that report. Is there any special method to print the Graphical print out in SAP.

  • How to Add Freights in XL Report

    Hi All,                     I am creating one XL Report where i want to take the Freights, which are added in the A/R Invoice. Regards, Sumit

  • No sound on .mov files - why?

    I've just got a MacPro running 10.4.11. If I download a .mov file it appears to play perfectly but with no sound. I have Quicktime 7.5 installed. What can I do about this? Thanks, Alex