My redemption code for photoshop elements 12 does not work

I purchased Elements 12 from Best Buy.
When trying to load to load the software on my iMac (osx10) the installer will not accept my redemption code.
I have tried support and trolling through internet without success.
does anyone have a solution?

You need to contact Best Buy and resolve it thru them.  They will have to provide you with a valid code.

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