My rental movie won`t work. I have sound but no picture on my screen (stays green). What can I do?

My rental movie won`t work. I have sound but no picture on my screen (stays green). What can I do?

Hello Amy
If you were not able to watch your rental, then report it to the iTunes Store for further assistance.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Regards,
-Norm G.

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