My rented movie STILL wont play

I keep seeing this, and now i rented a movie and have been trying to play it around every ten minutes for the past 2 hours, and all i get is a frozen itunes with a black screen. I played all my other movies fine, tried my shows and music they work good too. I searched and searched but there is never an answer even though lots of people keep asking about it. Yeah, and dont say email apple, they dont reply, and thay charged me twice for the rental so i ATLEAST WANT TO WATCH IT.

One thing that might help out.
Have you tried updating itunes?
http://www.apple.com/itunes/download/

Similar Messages

  • ITunes rented movies won't play on my PC.  "This movie required QuickTime which this version of iTunes doesn't include.  So I downloaded QT but movies still won't play.  HELP

    iTunes rented movies won't play on my PC.  "This movie required QuickTime which this version of iTunes doesn't include."  So I downloaded QT 7 but movies still won't play.  HELP  Very frustrating.

    Ok nw the rented film is on the iPad which won't play and when I looked at the Mac I was greeted with an error message saying that the film could nt be transferred because the file had already been transferred somewhere else!  Thing is I can see it on theioad and the Mac still!
    Obviously the film Kees checking where it as you can't watch it in two places at the same time. I can understand that but I knw it's not anywhere else.
    The only thing I can think of is if when time machine backs it up it thinks it's being watched!
    Any ideas anyone?

  • HT1657 Rented movies won't play on MacBoook anymore ***!!!

    Rented movies used to play now they won't .... Just a black screen......I'm going crazy!! Please help

    If it has the cloud symbol then that indicates that it's in the cloud and not on your phone, but is available for redownloading - if you go into Settings > iTunes & App Store and turn Videos 'off' (under the 'Show All' heading) it should stop it showing in the Videos app. What you can redownload will still show in the Purchased tab in the iTunes store app.

  • HT1498 My rented movie won't play, even though it shows "rented".  What gives?

    My rented movie won't play, even though it shows "rented".  What gives?

    I have a similar issue.  My Dell Latitude is running Windows Pro 8.1 and iTunes 11.1.3.8.  It looks like it's playing, but it isn't.
    Things seemed to work fine before the 8.1 update.  I fear I will have to rollback to 8.0 because the sound no longer works on the computer unless you use the headphone jack. 
    Podcasts and music behave the same way, they appear to be playing, but the timer is not progressing for them either.
    This may be the combination of 8.1 and 11.1.3.8

  • Rented movie does not play after download if not connected to the internet

    rented movie does not play after download if not connected to the internet

    Hello b noir.
    Thank you for your interest in solving my problem.
    What I did I opened iTune. I read the information about what does my computener need to play back a rented movie. My computer is okay to play back rental movies. So I went to the iTunes store, I searched for the movie I want to watch, i singned in into my Mac account and I bought the movie. The movie started to download to my computer, it took some time because I bought a HD version, but it never stop and after a couple of hours or little less the movie was in the Rented folder of my iTunes and also I checked to be sure that was in the movie folder. So, next day I open iTunes and click on the movie, it opens but I wait for five minuetes and never started to play back, so I tried several time and I looked for info in different internet forums but I couldn't find anything that help. So I posted the problem in this forum and also I called Apple. Apple contacted me and they let me to download the movie again. So I did it and now I will watch the movie later. Not sure if the movie will play back normally or if I am going to have the same problem. I'll keep you posted.
    Apple representative did not know why this happened.
    Thanks.

  • HT1657 My rented movie won't play

    What happens if my rented movie won't play?

    I have a similar issue.  My Dell Latitude is running Windows Pro 8.1 and iTunes 11.1.3.8.  It looks like it's playing, but it isn't.
    Things seemed to work fine before the 8.1 update.  I fear I will have to rollback to 8.0 because the sound no longer works on the computer unless you use the headphone jack. 
    Podcasts and music behave the same way, they appear to be playing, but the timer is not progressing for them either.
    This may be the combination of 8.1 and 11.1.3.8

  • HT1657 My rented movie won't play, but three chapters.

    My rented movie won't play, but three chapters.

    Hi Quigglejake,
    I'm sorry to hear you are having issues with your rented movie. 
    The following information should help you with this:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    Find the email receipt for your purchase.
    Click Report a Problem under the app that is having the issue.
    When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
    Click Report a Problem next to the item you are having an issue with.
    From the Choose Problem dropdown menu, choose the appropriate issue.
    Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
    Click Submit to have your issue reviewed.
    Hope this helps ....
    - Judy

  • Rented movies used to play in airplane mode but now won't load

    Rented movies used to play in airplane mode but will no longer load. Does anyone know why?

    What do you mean by "load" exactly?
    Have you already placed the entire rental movie on your iPad?  If you have not, and you're in airplane mode, then that would present a problem.

  • Rented Movies do not play

    Rented movies do not play on my Windows7 computer. Neither can I transfer the movies to my iPod Touch.  I get the message that "movies have already been transferred to another device"  Any suggestions?

    Kenneth Keen1 wrote:
    Ipod does not play movies. Apple do not support people viewing movies they made on ipods made after 2006. The iPod is only for music bought from apple.
    What on Earth are you talking about? Both the Classic and the Touch play movies.

  • Rented movie won't play "not compatible with Apple TV"

    Using my apple tv, i rented a movie from the iTMS. When I try to play it I get an error message saying it can't be played because it's incompatible with Apple TV.
    Troubleshooting: I unplugged the ATV for more than 5 minutes and replugged it. I checked to see whether purchased music still plays (it does) and whether purchased tv shows still play (they do). I can also go to iTMS and view previews of movies.
    So everything seems to be working, except this movie. (I have two other rented movies but they don't expire for a couple weeks; this one expires in 22 hours so it's sort of imperative i view it today or lose it, and i can't do the one final test -- see if the other rented movies play ok -- because then the 24-hour ticker on those would start, and i'd have only enough time to watch one of them, and not the one that's already set to expire in 24 hrs.
    ironically, the only support thread i could find on this particular error message for apple TV-acquired media, involves this same movie, "An American Rhapsody". That question was posted more than a year ago and never was resolved. (see http://discussions.apple.com/thread.jspa?threadID=1492298)
    It's a little frustrating that the only apple support i could find for this issue is email support, promising me an answer within 24 hrs. So it's unlikely an answer will come in time. Maybe they'll help arrange a credit to my account after the fact. But (and i'm a big fan generally of apple and apple support) it seems like there ought to be customer service to cover the situation where someone buys (in this case, rents) something and can't get the promised product.
    I've spent 90 minutes trying to solve this and the friend who was going to watch it with me just left, but i'm still curious to see if anyone can propose a fix. thanks!

    you should use the "report a problem" link that is on the email invoice you get.
    this will take you to the itunes section to report an issue with a particular purchase.
    or go to "view my account" in itunes and then choose "purchase history"
    if it didn't work you'll most likely get a refund.

  • HT1657 Rented movies won't play on IOS 7.0.4!

    I have been trying to rent movies on my newly updated iPads 4 Gen and it won't download fully and won't play back.  I have tried everything from doing a force start up to restarting my router and nothing helps.  I have to check my memory and I have about 7 G  and still I cannot download and play back.  The sole reason why I bought this iPad was for HD movies.  I don't have a computer to open iTunes up and transfer from there.  Before these updates I was able to rent and buy movies without a problem!

    If it has the cloud symbol then that indicates that it's in the cloud and not on your phone, but is available for redownloading - if you go into Settings > iTunes & App Store and turn Videos 'off' (under the 'Show All' heading) it should stop it showing in the Videos app. What you can redownload will still show in the Purchased tab in the iTunes store app.

  • Rented movies do not play in iTunes.

    Its just a black screen and the time counter wont move. The rented movies play fine on my iPad, also purchased movies/tv-shows plays fine. This all happened after installing Lion. Someone with similar experiences? Or with any sollutions?

    You did try tapping on one of them in that list in the iPod app! This has happened to me and I was able to start the movie from there. You could try restarting the iPad, go into the iPod app and try again.
    Now I'm stumped unless it is a corrupt download. You did download right onto the iPad - correct? If you downloaded in iTunes, there is a Move tab or function that you have to select to transfer the movies to the iPad when you sync. They just don't sync over without selecting move.

  • Rented movie won't play on apple tv

    How do I get a refund for a rented movie that will not play properly?

    I just experienced this for the first time (after many successful rentals) last night. I rented a movie on my Apple TV 3 and pressed Play when I was prompted. For the first time ever, the movie did not start properly. It only displayed a still image while the audio played normally. I was able to scan through chapters, but still the image was frozen and only the audio played. After searching through forums, I was forced to take matters into my own hands.
    I had noticed the movie was rented at 1080p resolution. I knew that my HDTV was only capable of 720p. So I put 2-and-2 together and thought that maybe it was a resolution issue; that somehow, iTunes did not recognize my resolution and downsample properly so that I was able to view it. Sure enough, I went to my Apple TV and went to:
    Settings / iTunes Store / Video Resolution
    Then I selected 720p. It was currently selected at 1080p. Sure enough, I reloaded the rental movie and all worked as usual!

  • Itunes rented movies will not play and gives me an unknow error -42110  can anyone help me resolve this issue?

    I have successfully used Itunes to rent movies on this computer several times in the past.  This time however after paying for the rental movies and being prompted to play it I recived the following error message.
    We could not complete your Itunes store request.  An unknown error occured (-42110)  There was an error in the itunes store. Please try again later.
    I have updated the itunes stoftware and attempted multiple times over the past 2 days but to no avail.  Tech support gave me a link to an article with error messages but the one I have was not covered by their article. 
    Can anyone shed some light on this issue for me?
    Cheers

    Try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
    iTunes: Advanced iTunes Store troubleshooting

  • TS1707 itunes movie purchase wont play on computer with windows 7 why?

    I recently bought promethius the movie on itunes and attempted to watch it, but it wont play on my computer.  does anyone know why this is happening and how can i fix the problem without having to delete the movie and rebuy it?  please help.  I am on a computer that uses windows 7.  all other movies i have purchased play with no problem but this one. thanks

    Could you walk us through what happens when you try to play the movie, please?

Maybe you are looking for