My screen wont turn on, and the screen is black. It was working fine, but then it just turned off. The only way it will work is if I close my laptop, and pinch the two screens together
My screen wont turn on, and the screen is black. It was working fine, but then it just turned off. The only way it will work is if I close my laptop, and pinch the two screens together
You have a hardware problem and you should take it into a apple store to be looked at and fixed.
Similar Messages
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I have downloaded the HD version of a movie from itunes, but when I sync it to my iPad 2 it will not play. It appears that it is on the iPad, but it will not play. Is this because it is HD, and if so is there a way to change it from being HD? Thanks
I'm having a similar problem ... just used my iPad 2 to purchase the Bourne trilogy and it downloaded fine but I did not try to play it right away. Then I plugged the iPad into the computer and it downloaded the SD versions of the movie and I used iTunes to sync my movies. Then I tried to play it and it said it could not open the movie. I then did a full iPad restore and did a fresh sync and now I get the Cannot Opne pop up. Did you ever find an answer to your question?
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I have an iPhone 6. For the first two weeks my bluetooth worked fine but then started having issues. Now, although it shows that it is connected to Bluetooth, I can't hear any of the calls. The radio continues to play. Please help!
Hello there, Srushevics.
It sounds like you may be having issues with the connectivity of your iPhone with the Bluetooth in your vehicle. The following Knowledge Base article offers up some great steps for troubleshooting that Bluetooth connectivity with your iOS device:
If you can’t use a Bluetooth accessory or car kit
To resolve the issue, you'll need to first sign in to iCloud and review your devices:
Sign in to iCloud on your iOS devices and Macs with OS X Yosemite (available this fall).
On one of your devices, tap Settings > Bluetooth and look under My Devices. You'll see all devices that are connected to Bluetooth, but make sure that you see your Apple devices that are signed in to iCloud and are using iOS 8 or OS X Yosemite.
Sign out of your iCloud account from any devices that you don't want to use. To sign out of iCloud on an iOS device, tap Settings > iCloud > Sign Out.
Then, remove any inactive devices from iCloud:
Sign in to iCloud.com.
Select Find My iPhone.
Select any devices that aren't active anymore.
Wait for Find My iPhone to stop trying to find the inactive device.
You should see the option to remove this device from your account. Select it to remove the device.
After following the steps above, restart the device with the issue. Then try to use it with your Bluetooth accessory.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
Hi, my Ipad was working fine but if I try to send an email, a note pops up that my email address has been rejected by the server, what does this mean? I am still receiving emails and can access websites through Safari.
iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
Using a POP account with multiple devices
http://support.apple.com/kb/ht3228
iOS: Adding an email account
http://support.apple.com/kb/HT4810
iOS: Setting up an Outlook.com, Hotmail, Live, or MSN email account
http://support.apple.com/kb/ht1694
iPhone, iPad, iPod touch: Microsoft Outlook 2003, Outlook 2007, Outlook 2010 may not display contacts and calendars after sync
http://support.apple.com/kb/TS1944
Server does not allow relaying email error, fix
http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
Why Does My iPad Say "Cannot Connect to Server"?
http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
How to Sync Contacts with Your iPad Using iTunes
http://www.dummies.com/how-to/content/how-to-sync-contacts-with-your-ipad-using- itunes.html
iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
http://support.apple.com/kb/ts2621
iCloud: Create a group and add contacts to it
http://support.apple.com/kb/PH2667
eMail Groups - You can use a third party app that many users recommend.
MailShot - https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8
Group Email - https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8
iPad Mail
http://www.apple.com/support/ipad/mail/
Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
Cheers, Tom -
Hi, I have a problem with my Epson Stylus NX420. I had it connected to my computer, and it worked fine. But I preformed a remodel and before the printer was connected to a windows desktop, and now it is not. I don't know if this could the be the cause of the problem. But I tried to print something and it showed me the printer as offline, but it wasn't. Thus to try to fix this, as I have done before I deleted the printer and tried to add it again. But as I went to add it, the printer was not there. I have searched the internet for an answer and I have found nothing. I do not understand why this has happened, nor how to fix it. Please help me.
Because you had the printer connected to Windows, the print queue on your Mac was for this connection. With you moving the printer away from the Windows computer, the print queue on the Mac will no longer work and will show offline. So for the new connection of the printer you have to create a new print queue.
Now the question is; how is the printer connected to the Mac. If it is connected by USB to the Mac then it should appear in the Default Add Printer view. If it is connected to the Mac via some other method, then could you reply with how it is connected.
If it is connected to the Mac by USB then the most likely cause for the printer not appearing in the Default Add Printer view is thenUSB printer cable. So try disconnecting it and reconnecting it or even try another USB printer cable. -
My iPad mini was working fine then screen black and will not. Respond to any buttons or connect to iTunes
Plug it into the wall charger an wait for at least 30 minutes.
Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430
Frozen or unresponsive iPad
Resolve these most common issues:
• Display remains black or blank
• Touch screen not responding
• Application unexpectedly closes or freezes
http://www.apple.com/support/ipad/assistant/ipad/
iPad Frozen, not responding, how to fix
http://appletoolbox.com/2012/07/ipad-frozen-not-responding-how-to-fix/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
Black or Blank Screen on iPad or iPhone
http://appletoolbox.com/2012/10/black-or-blank-screen-on-ipad-or-iphone/
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Cheers, Tom -
I downloaded an audiobook and it started working but then it stopped. Is there anyway I can redownload my audiobook so that it starts working completely?
This is a ridiculous policy and it interferes with how most people would listen to an audio book since they are quite lengthy. I'm traveling, so I throw the audio book on using my iPad and I get 60% of the way through the book on my trip. I come home, I want to listen to the rest of it via iTunes on my stereo through AirPlay. And this can't be done?
This is the last audiobook I buy from iTunes until they *fix* this... and it IS something that requires fixing whether that means negotiating more aggressively with the audiobook providers or changing something at the software layer. It completely ruins many peoples' experience!
It's funny because a friend of mine suggested buying it, then downloading it from a torrent just so I could use the book the way I wanted to use the book. Is it not sad that to create a positive overall user experience you have to resort to downloading something off a torrent?
iTunes is supposed to make things easy and accessible. I agree with jamusick's posting -- this isn't the vision Steven Jobs had for the future. This is a road block on the way there. -
Hi, my iphone used to work fine, when using garageband with an irig it would shut off the internal mic, all of a sudden this is not the case. even without irig plugged i it still uses the internal mic which has never been a roblem? answers anyone?
I have the same issue, my iphone 4 wont connect to one of my macs but will charge, when i connect it to another mac it connects straight away... i restarted and reinstalled and nothing....
Laptop 1
iPhone 4 - Not connecting to iTunes but will charge.
iPhone 4s - Connects and charges.
iPhone 5 - Connects and charges.
Laptop 2
iPhone 4 - Connects and charges.
iPhone 4s - Connects and charges.
iPhone 5 - Connects and charges. -
I tried renting a movie last night but was unable to. Tonight I was able to rent the same movie & have been watching it but now it is frozen on my TV. I can rewind it but it continues to freeze in the same place. I cannot forward it at all. Thank you in advance for any help.
I can see that this issue has been quite extensive, and frustrating, and I am so sorry for all that has happened societygirl! I would like to help you work this issue out. Please follow & send me a Direct Message, so I can get your account specifics and help finally bring this to a resolution.
Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport -
For example, I searched water fashion pics for art research, when i clicked on the bar to look at the pics it normally shows the pictures without any problems but now i try clicking to see the pictures and it shoots me to other random sites. Is there a way to stop this?
Short answer:
Click Hide Song(s), it is what you wanted to do...
Long answer:
iTunes in the Cloud is a feature of your iTunes store account that allows you to redownload or stream your past purchases. When you delete a purchased track that is downloaded to your computer (like the first one shown here) you are asked if you also want to hide the song from iCloud. This would remove it from the computer and also stop it showing up with the iCloud symbol as the other tracks from that album (which are not downloaded) do.
If a track shows with the cloud symbol you can play (stream) it by double-clicking the title, or click the cloud symbol to download a local copy to your library. If you try to delete one of these tracks you get a slightly different message confirming that you want to hide the track. Clicking hide will remove the listing from the library and any other device that shows your past purchases.
Should you want to retrieve any item hidden in this way at a later date use Store > View My Account > iTunes in the Cloud > Hidden Purchases > Manage.
To hide all your previous purchases that are not downloaded to your computer use Edit > Preferences > Store and untick Show iTunes in the Cloud purchases.
tt2 -
On the imac, I have to log in to icloud to get mail. Clicking on the mail icon on the bottom no longer works. I get mail fine on the ipad and iphone. What gives?
It worked fine until a few days agoGo to System Preferences > iCloud and check if the Mail option is ticked. If it doesn't work, try to log out and log in
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I downloaded and installed Firefox on my '02 Mac G4. It worked great. Now I have version 3.6. But my weird problem is one day when I ran it, the "save" and "save as" windows stopped popping up at all. I'd left click a picture and select "save as" and nothing would happen. I'd go to the menu and select "save" and still no window would pop up. It would just act as if nothing had been clicked. No loading icon or anything and no "save as" window. I've never been able to get it to work. The volunteer in the live support chat typed "That IS weird.." I tried his suggestion but it did nothing. I may have deleted the plist preferences file in the preferences library folder to get it started again after a freeze up threw it out of whack but I've never had this happen before.And i've tried doing that again to see if that would restore it. But the plist always regenerates itself and the "save as " window still never appears when I run Firefox. The "save" window works just fine in every other program on my Mac, but not in Firefox. Weird..
Leliforever, cheek you list of installed add-ons, the Ask toolbar can be installed without the users knowledge.
For checking other extensions that may cause this, follow the procedure in this link - https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes -
I use a Macbook Pro and a Windows 7 PC.
On both System nothing happens in Step 3 =(Hi,
See my reply in match forum.
Jim -
I was using my MacBook Pro 2011 13', when the display suddenly shut off. I thought at first that the computer shut down, but after a hard reset, the computer is on (keys lighting up, fan noises, heartbeat light on) but the display is completely black. I no longer have apple coverage. Does anyone have a recommendation of things I could try before taking it in?
Try resetting the SMC.
Barry -
Is anyone else facing a similar problem? How can i fix it?
ThanksIf you are in fact getting 6MBPS then yes, unless there is ISP throttling taking place.
This basically goes over some of what's already been discussed
http://support.apple.com/kb/TS3623
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