My serial number for adobe photoshop elements 12 and premiere elements 12 does not work

My serial number for adobe photoshop elements 12 and premiere elements 12 does not work.  On adobe.com it shows that the serial number I received is associated with adobe photoshop elements 9 and premiere elements 9.  I have purchased those products in the past, but just recently upgraded to elements 12.  I can use the the photoshop organizer, but can't open the photoshop editor.

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/

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    Do you have the receipt? If you have proof of ownership, you _may_ be able to persuade Customer Support to help you out.  I imagine you would need to scan and email that proof if it works at all.

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    Hello,
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  • Serial Number System Status is EDEL and ESTO, SAP does not allow to do PGI

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    Hi,
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    Why?
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  • How do I find the serial number for Adobe Photoshop Elements 6?

    In January of 2012 I purchased an Epson Perfection V500 Photo Scanner.  Adobe PhotoShop Elements 6 came with it.  Last week I bought a new computer.  I installed PhotoShop Elements 6 on the new computer.  Now PhotoShop Elements 6 asks me for a 24-digit serial number.  I cannot find it on the Adobe PhotoShop Elements 6 disk that came with the scanner.  I cannot find it in any of the documention I received from Epson with the scanner.  Where can I find the 24-digit serial number for PhotoShop Elements 6 so I can transfer PhotoShop Elements 6 from my old computer to the new one?

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  • Forgotten serial number for Adobe Photoshop CS6?

    Hi, I bought the education edition of Adobe Photoshop CS6 Extended on Amazon (I think) a couple of years ago.
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    Go to Adobe.com sign in with your Adobe id and password and the use this link Adobe ID  to retrieve your Adobe product list when your cs6 is listed click on. Your serial will be retrieved and displayed.

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    If you no longer have the case you can check your account online.  It should be available there if you have registered your product.  For further details I would recommend reviewing http://forums.adobe.com/message/3987968#3987968.

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    You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.  Here is a link to a page with options near the bottom to help make contact:
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