My serial number is not listed on my "products" in my account.

Question

I purchased Lightroom on January 28th online and received a confirmation email (which I still have) but there is not a serial number listed in the email or on my account. I went back to make sure I didn't receive any emails with a serial number but there is none. Any help to recover where my serial number is would be appreciated.

Answer 1

The Products area can take some time to load after the page comes up so wait a minute or two and/or try a new browser in case there's something wrong with the JavaScript that serves the page.  This is a user-to-user forum so there's nothing we can do as users other than give you a hint as to where to look for things on Adobe's site, which you seem to know, already.
If there is really nothing listed under your Products or your Orders or whatever the page sections are called, now, then I'd suggest you talk to Adobe, directly via Chat, which you can get to by starting on the Contact Us page and then indicating what products, problem area and problem you're having:  http://helpx.adobe.com/contact.html
You do have to have purchased the products using the same AdobeID (e-mail) as you're logged into Adobe with when trying to view the orders and products.