My seriel number for getting adobe premiere elements 12 doesn't work, how can i do ?

Hi!
I bought a canon camera in November and a pack of lightroom 5 and adobe premiere elements 12 were with the camera.
Then i have 2 serial number and when i put the premiere element serial number for getting the app, it doesn't work, the error message says that " we can not validate this serial number please contact the customer service"
But it's the right number and i don't know what to do...
Help please

Did you get a disc for the software?  Are you sure you are installing version 12?
See if the following helps: Error unable to validate serial number | CS6

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