My sis just got her iPhone 4 , and was told that it has been kept for almost a year. And is now charging it for about 5 hours. Still it is only 7 % charged. What seems to be the problem?

Help! My sister just got her iPhone 4. She was told that it was kept for almost a year. She has been charging it for almost 6 hours! Still, it is only 7% charged. Is it normal? How long will it take to charged it fully??? Thanks!

Not sure what "being kept" means. If it means it was new in the box and not used for a year then the battery is probably near dead as lithium ion batteries need excercise (a full charge cycle per month). If this is what you mean she will need to put a new battery in it.

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Have just got my iphone back from my daughters who has been using it. I have put my sim card in and cannot update it or do anything as it is stating emergency calls only. it only recognises on itunes as her iphone what should i do please

i have just got my 3gs back from my daughter and i have put my sim card in and it comes up as emergency calls only. That is my first problem then when i plug it into itunes it only recognises it as her iphone can anyone help my please ?

I agree with wjosten. Sounds like a sim card issue. Was your sim card removed from a working,activated phone? I've switched sim cards in an iphone multilple times and never had a problem. You might try removing the sim card and reinstalling.

Hey i need help my iphone 5 all of a sudden has like an all white border around it and sometimes it has a blank screen what seems to be the problem?

hey i need help my iphone 5 all of a sudden has like an all white border around it and sometimes it has a blank screen what seems to be the problem?

Try turning off the following:
Settings>Mail, Contacts, Calendars>Push>OFF
Settings>Notifications>Mail>Gmail>Notification Center>OFF
Settings>Mail, Contacts, Calendars>Fetch New Data>Off

HT4431 I just updated from my lion 10.7.5 to maverick and was told that my iPhoto 8.1.2 would be a free upgrade to the new iPhoto version?? but I cannot find an update ??

I just updated from my lion 10.7.5 to maverick 10.9.1 and was told that my iPhoto 8.1.2 would be a free upgrade to the new iPhoto version?? but I cannot find an update ??

Bad information
Updates from previous ov iPhoto '11 are free - upgrades from older versions like iPhoto '08 are purchases - you can run your current version under Mavericks if you do not wish to upgrade
LN

When i open my itunes store, it says secure link to itunes failed and it doesnt load up, what seems to be the problem here? appreciate all the help i can get, thanks! :)

When i open my itunes store, it says secure link to itunes failed and it doesnt load up, what seems to be the problem here? appreciate all the help i can get, thanks!

Yes, provided all the media is inside the iTunes Media folder, which is in turn inside the main iTunes folder (which is the standard arrangement) you should be able to move the iTunes folder from <User's Music> to any other path and shift-start-Tunes (option-start-iTunes on a Mac) to reconnect to it.
If the media folder has split out to another drive in the past, or media is stored outside of the iTunes Media folder, then things get a bit more complicated. I can go into details should it be necessary.
tt2

Hi all everytime i try to downlod itunes it reaches maybe 97% and then it times out i am not sure what seems to be the problem because my internet connection is fine.. any ideas???

hi all everytime i try to downlod itunes it reaches maybe 97% and then it times out i am not sure what seems to be the problem because my internet connection is fine.. any ideas???

This forum is for questions from those managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. You'll be most likely to get help with this issue if you ask in the iTunes forum appropriate for your system (Mac or Windows).
Regards.

HT5137 I went to the genius bar the other day and was told that force quitting apps was the single worst thing I can do to my phone or iPad, short of dropping and damaging it, or jailbreaking it. Is this true or false?

I went to the genius bar the other day and was told that force quitting apps was the single worst thing I can do to my phone or iPad, short of dropping and damaging it, or jailbreaking it.That it is bad for the software, firmware and battery. The employee was very excited about the topic and cringed when I force quit in front of him. He gave me the url to read about multi-tasking so that i could read more. But neither that page nor the force quitting apps page says anything about this activity being bad. Is it so bad? If so, why don't we know that? So many people I know force quit in an effort to have fewer pages appear.

Thank you for the feedback. I can breathe a sigh of relief that I can once again clear these pages from my sight. This employee said he tells about a half dozen people a day when they come in with various problems, as he is attributing their problems to force quitting. It's like he was out to save the world, one iphone user at a time. I'm talking *serious* passion from this man!

My redemption code is not working. What seems to be the problem?

I just purchased the Adobe Creative Cloud for ETLA (Multilanguage) and my redemption code is not working. What seems to be the problem?

http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
Mylenium

I bought my Macbook Pro on 23rd July 2011 and was told that I was able to get the free upgrade to OS X Lion.

I bought my Macbook Pro on 23rd July 2011 and was told that I was able to get the free upgrade to OS X Lion, and that it would automatically update when I register my Mac. I registered it when I first turned it all on, I then waited thinking that it might be in a system update package. This, however, never happened. Am I eligable for the free update, if so, how do I get it? I am currently running on the latest version of Snow Lepeord.

You get it here:
http://www.apple.com/macosx/uptodate/

Just tried to install a new app and was told that I needed to "Agree to new Terms

Just tried to install a new app and was told that I needed to "Agree to new Terms & Conditions". When I hit OK, it brings me to a blank screen, so I can't accept them. What am I supposed to do?

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
Should you get the error iTunes.exe - Entry Point Not Found after the above reinstall then copy QTMovieWin.dll from:
C:\Program Files (x86)\Common Files\Apple\Apple Application Support
and paste into:
C:\Program Files (x86)\iTunes
The above paths would be for a 64-bit machine. Hopefully the same fix with the " (x86)" omitted would work on 32-bit systems with the same error.
tt2

HT2188 my phone doesnt open, what seems to be the problem?

my phone doesnt open, what seems to be the problem?

Reset the device by pressing and holding the home and power buttons for 15-20 seconds until the white Apple logo appears.

Institution Provider Page works well when I click the "Preview in iTunes" but not in "Preview on iPad." What seems to be the problem?

Institution Provider Page works well when I click the "Preview in iTunes" but not in "Preview on iPad". What seems to be the problem?

* "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
* "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
* Don't make any changes on the Safe mode start window.
See:
* [[Troubleshooting extensions and themes]]
* [[Troubleshooting plugins]]
See also http://kb.mozillazine.org/Error_loading_websites (Error_loading_some_websites)

I just tried to open an indesign project and was told my trial has expired. why is this i need to open this project NOW !!!! also i noticed you're offering creative cloud for 29.99 us, i'm paying 45.00 canadian, why is this?

i just tried to open an indesign project and was told my trial has expired. why is this i need to open this project NOW !!!! also i noticed you're offering creative cloud for 29.99 us, i'm paying 45.00 canadian, why is this?

Heathervillistus if your membership is not able to be validated then it is due to a connection error between the computer and our activation servers. Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to solve the connection error.
If you have questions regarding the pricing of your plan then please contact our support team directly at Contact Customer Care.

I have a mid 2009 13'' MBP. I got the battery replaced in Apple store, It then stopped displaying the battery status LED. After some months of use my MBP died. I got it checked in Apple verfied Service centre and was told that logic board was to blame

I have a mid 2009 13'' MBP. I got the battery replaced in Apple store, It then stopped displaying the battery status LED.
After some months of use my MBP died outside USA. I got it checked in Apple verfied Service centre and was told that logic board was faulty.
After I came back to US I took my MBP to Apple store and was told that there is liquid damage in the system. My question is that if there was liquid damage why did my MBP stop displaying the battery status right after the battery was changed secondly why didnt the apple verified Service centre tell me that there was liquid damage afterall I paid them the money for diagnosing the problem.
Is there a process i can followup on this problem

These are question you would need to ask that service center.
This is a User to User forum. No Apple employees here.

HT201272 I attempted to copy an old playlist to an old iPod and was told that the items could not be copied until they were downloaded from the cloud. If I download the items so that I can copy them to my iPod are they they no longer in the cloud?

I attempted to copy an old playlist from my imac to an old ipod and was told that i must download the songs from the cloud before i can copy the playlist to the ipod. If i down load these songs from the cloud are they no longer available from the cloud for my other devices (iphone5)?

Try re-creating your iTunes library:
http://support.apple.com/kb/HT1451

My sis just got her iPhone 4 , and was told that it has been kept for almost a year. And is now charging it for about 5 hours. Still it is only 7 % charged. What seems to be the problem?

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