My sound is not working with the computer speakers and with headphones, help?!

my sound is not working with my headphones or the the computer speakers

You indicate you have a "brand new Air", you have a 14 day exchange, and the warranty of which you paid for regarding genius bar in-shop diagnostics (and repair if necessary)
What year model Air do you have?
On the first question,....are the headphones attached when you have your Air in sleep?
If yes, then refrain from having phones attached when you close the monitor to prevent this until it is resolved
resolution as to same yet, no.

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