My touch screen is not working at all and I've tried numerous times to turn it off and on but with no success to getting the touch screen to work again. Any suggestions to get it back working?
My touch scree will not work at all. It just stopped one day and has not worked since. I've tried numerous times to restart it but with no success at all. The only tning I haven't tried is resetting it back to it's original setting when I bought it 2 years ago> Any suggestions??
When resetting the iPod to factory defaults/new iPod fails to resolve a problem, the problem is likely due to a a hardware problem. An appointment at the Genius Bar of an Apple store is then in order.
Similar Messages
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I updated as I was asked. The computer was on for a while and then turned off. Now, it won't open firefox at all. A big red 'x' and an error message pops up. Message says: The procedure entry point XRE_GetFileFromPath could not be located in the dynamic link library xul. dll.
I can open an old internet explorer, but then I can't respond to your e-mails for confirmation as they must go thru the mozilla browser. I AM CONTACTING YOU THROUGH MY HUSBANDS COMPUTER.... NOT MINE CUZ I CAN'T RESPOND TO YOUR LINKS....
This is very frustrating. I just want my old browser and bookmarks back! Please help.When resetting the iPod to factory defaults/new iPod fails to resolve a problem, the problem is likely due to a a hardware problem. An appointment at the Genius Bar of an Apple store is then in order.
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I have a macbook pro version 10.7.5 and my mailbox will not open at all and comes up with a quit message even though it is not open. how can i get into my account. it works on my iPhone and i have internet and all other functions working on my computer
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, look under User Diagnostic Reports (not "Diagnostic and Usage Messages") for crash reports related to the crashed process. The report name starts with the name of the process, and ends with ".crash". Select the most recent report and post the entire contents—the text, not a screenshot. I know the report is long. Please post all of it anyway.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful. -
i have lost all my notes saved on my iphone after syncing it. and my default mailbox is gmail. notes were very important. and now i dont know how to get them back. can anyone help me out please? thanks in advance.
Try this ..
On your Mac open System Preferences > iCloud
Deselect the box next to: Notes
Then reselect it.
Give iCloud a few minutes to re sync the data.
Other than that, try Time Machine > http://pondini.org/TM/15m.html -
I have an original iPhone running version 2.2.1. I wish to get rid of the phone, but before discarding it I want to remove the email records, phone book information, and photos. I would like to leave the other apps in place. Any suggestions?
Delete you mail account on the phone and disable to sync your mail account in the info pane in iTunes with your phone connected, same for contacts. Also deselect photo syncing in the photo pane. After the following sync, your mail, contact and photos should be gone.
Photos inside the camera roll have to be deleted on the phone.
Remember, that apps only can be used with the account they were bought with. If the phone will be set up with a different iTunes account, all of your apps will be removed.
Message was edited by: Ingo2711 -
Recently bought pro retina 15" with a super drive. But when I played a dvd the quality wasn't very good, any suggestions?
There is a good chance that the DVD is OK and the machine is OK since a DVD's resolution is set for a television and not for a computer with a resolution 4 times that of the tele (at least).
What are you using to play DVD?
What is the DVD and what does it say on the cover about resolution or aspect ratio?
Just because you have a retina Mac doesn't mean you will get an excellent picture from low resolution media, if you are using DVD player use the menu option for 'Actual Size' this will play it at the resolution for the DVD, any larger then it will start to pixelate. -
Hi, I forgot my icloud password and my ipodtouch keeps asking me for my icloud password. When I enter my apple ID password, it will not accept it. I have been trying to find where I can reset my icloud password with no success. Please can someone help?
You reset the iClould password the same way you reset the Apple ID for the email address/account
How do I change or recover a forgotten Apple ID Password?
If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. SeeChanging your Apple ID password if you'd like more information. -
Everytime i click on i tunes it won't work ! The blue circle comes up for 2 seconds and then it goes out and my i tunes still doesn't come up. I have windows 8 and it was working when i first downloaded it which was a month ago, but now its not. I need the problem fixed any suggestions ?
I have the same problem, and my Ipod turned off (when I held the home and power button)
but then when I held down the home button (after turned off) nothing happened, the screen is still black.
Do you know what I should maybe do?
Thanks is advance -
i got my daughter an iphone 4s on tmobile payg but put her tmobile contract sim in it, but when she sends a imessage the bubble is still green ( shes not happy lol) any suggestions to get it blue please .......
If you're using T-Mobile in the US, T-Mobile is NOT a supported carrier of the iPhone. Not all features will work.
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My laptop is not charging at all and no green light is showing up on the charger?
I have had my laptop for 5 months! It has worked perfectly ever since I bought it... Today I went to charge it and it's not working... It won't charge at all... The green light on the charger is not lighting up. I have checked the plugs and they are fine so it's either the charger or the laptop! Is there anything I can do... I'm left with 8% battery?
You are under warranty. Go to the Apple store and get a new charger or have the MBP fixed. (bring you charger with you)
Ciao -
I use a Imac with OS 10.6.7. I've just uploaded Firefox 4. I had Firefox 3 already but do not use it often. I've been using Safari. I imported bookmarks from Safari to Firefox, but the bookmarks bar in Firefox did not change to match that of Safari, and that's where the important bookmarks are. Any ideas?
Also, I can't find where to choose Firefox as my default browser.Copy the files from the old Profile into the new Profile, replacing the existing files that are in the new Profile. That will make your new installation just like the old one.
Or if you just want your bookmarks, copy only the '''places.sqlite''' file from the old Profile into the new Profile. -
iPhone 4s: Slide to unlock doea not work. Phone receives calls and messages but we cannot answer. We have tried numberous times to turn on/off to no avail.
It sounds like your phone is broken.
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the touch screen on my ipod touch is not working. meaning that i can not unlock my ipod or even turn it off. is there anything i could to to get the screen to work again?
Try # 2 and 3 in link below. If neither work, your screen digitizer might need to be replaced.
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G HD + OCZ Vertex 3 SSD Boot HD
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101 -
I have a MacBook Air that was bought April 5, 2011. It seems it should be supported for Airplay mirroring but I can't get it to work and I do not have the icon on my bar. Any suggestions?
Welcome to the Apple community.
AirPlay Mirroring requires a second-generation Apple TV or later, OS X 10.8 or better and is supported on the following Mac models: iMac (Mid 2011 or newer), Mac mini (Mid 2011 or newer), MacBook Air (Mid 2011 or newer), and MacBook Pro (Early 2011 or newer). It also requires the computer to be using wi-fi. -
My "search" section in itunes on my iphone is not working. When I press the magnifying glass the screen is blank. Any suggestions? Thx
Hello linaka21,
Thank you for providing so much detail about the issue you are experiencing with the iTunes Store.
The first thing I recommend is quitting and relaunching the applications on your iPhone:
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
You can find the full article here:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
If you are still seeing the same issue after quitting and relaunching the iTunes Store, I recommend restarting your phone and then resetting if it's still not working:
Restarting your device
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
Press and hold the Sleep/Wake button until the Apple logo appears.
Note: Reset your device only if you are unable to restart it.
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
You can find the full article here:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If the issue persists, the last thing I recommend is backing up and restoring your iPhone:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
iTunes: Restoring iOS software
http://support.apple.com/kb/HT1414
Thank you for using Apple Support Communities.
Best,
Sheila M.
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