My used postpaid moto g was accidentally activated on verizon while I was trying to activate it on the tracfone boyp program. The phone was activated on tracfone but I could not dial the number *22890 to finish the activation. The setup wizard on the mot

Question

My used postpaid moto g was accidentally activated on verizon while I was trying to activate it on the tracfone boyp program. The phone was activated on tracfone  but I could not dial the number *22890 to finish the activation. The setup wizard on the moto g will only let you activate the phone on verizon. Had tracfone cs rep on my landline phone and was waiting for verizon rep on the moto g. Waited 20 minutes but verizon rep never answered.
How and where do I get help from verizon to deactivate the account and release my meid number. Also how do I bypass the setup wizard so that I can activate my phone on TRACFONE?  Thank you.

Answer 1

There's no other way to track it other than Find My iPhone.  All you can do is wait to see if it ever goes back online.  The serial number will only help to identify it as yours if it is ever found, and the IMEI number would only allow your carrier to blacklist the phone so it couldn't be reactivated on their network, if the carrier offers this service.