My wife has been having problems with Safari, and many third party software and malware programs infecting her Mac Book Pro.

Question

My wife has been having problems with Safari, and many third party software and malware programs infecting her Mac Book Pro. I have tried to reset Safari but it keeps coming back, taking over Safari, changing defaults, start pages, and search engines, Etc.
Is it safe to use programs like MacKeeper, who keeps send my wife's computer message and alerts, or should I just wipe the drive and start over?
Skip

Answer 1

I am having lot's of lag time with Safari, etc..
I'll type in a website.. and it will take 15-20 seconds to start..
Start time: 17:51:37 12/02/14
Model Identifier: MacBookPro11,3
System Version: OS X 10.10.1 (14B25)
Kernel Version: Darwin 14.0.0
Time since boot: 14 days 3:02
USB
   My Passport 07B8 (Western Digital Technologies, Inc.)
Diagnostic reports
   2014-11-13 QuickLookSatellite crash x2
   2014-11-21 com.apple.WebKit.Plugin.64 crash
Log
   Nov 30 21:32:39 PM notification timeout (pid 345, Adobe CEF Helper)
   Nov 30 21:32:39 PM notification timeout (pid 99018, CEPHtmlEngine)
   Nov 30 21:32:39 PM notification timeout (pid 99019, CEPHtmlEngine He)
   Dec  1 09:09:03 [[0xffffff802bfa4000]  OpCode 0x0C01 (Set Event Mask) from: kernel_task (0)  Synchronous  status: 0x00 (kIOReturnSuccess) state: 2 (BUSY) timeout: 5000] Bluetooth warning: An HCI Req timeout occurred.
   Dec  1 09:52:03 PM notification timeout (pid 266, Creative Cloud)
   Dec  1 09:52:03 PM notification timeout (pid 346, Adobe CEF Helper)
   Dec  1 09:52:03 PM notification timeout (pid 345, Adobe CEF Helper)
   Dec  1 10:04:37 process WindowServer[114] caught causing excessive wakeups. Observed wakeups rate (per sec): 170; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 12755007
   Dec  1 10:31:08 ALF: ifnet_get_address_list_family error 12
   Dec  1 10:59:17 process Meeting Center[2921] caught causing excessive wakeups. Observed wakeups rate (per sec): 647; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 45104
   Dec  1 12:24:35 process com.apple.WebKit[4567] caught causing excessive wakeups. Observed wakeups rate (per sec): 297; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 76962
   Dec  1 14:31:01 process com.apple.WebKit[7400] caught causing excessive wakeups. Observed wakeups rate (per sec): 397; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 53188
   Dec  1 14:43:52 process com.apple.WebKit[7400] caught causing excessive wakeups. Observed wakeups rate (per sec): 224; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 150084
   Dec  1 14:47:34 process com.apple.WebKit[7400] caught causing excessive wakeups. Observed wakeups rate (per sec): 332; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 222103
   Dec  1 15:03:29 process com.apple.WebKit[7400] caught causing excessive wakeups. Observed wakeups rate (per sec): 214; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 370572
   Dec  1 16:38:03 SIOCPROTODETACH_IN6: utun2 error=6
   Dec  1 16:38:08 SIOCPROTODETACH_IN6: utun2 error=6
   Dec  1 20:08:30 jnl: disk3s2: replay_journal: from: 112328704 to: 113115136 (joffset 0x3a38000)
   Dec  1 20:08:30 jnl: disk3s2: journal replay done.
   Dec  1 20:27:11 com.adobe.acc.AdobeCreativeCloud.75292.UUID: Service exited with abnormal code: 5
   Dec  2 08:23:00 process com.apple.WebKit[11891] caught causing excessive wakeups. Observed wakeups rate (per sec): 161; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 527508
   Dec  2 09:29:37 firefox (map: 0xffffff80317c5960) triggered DYLD shared region unnest for map: 0xffffff80317c5960, region 0x7fff9ae00000->0x7fff9b000000. While not abnormal for debuggers, this increases system memory footprint until the target exits.
   Dec  2 10:04:39 SIOCPROTODETACH_IN6: utun2 error=6
   Dec  2 10:04:44 SIOCPROTODETACH_IN6: utun2 error=6
   Dec  2 16:42:24 process com.apple.WebKit[26151] caught causing excessive wakeups. Observed wakeups rate (per sec): 153; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 45002
Swap (MiB): 41556
Activity
   Net: 210 in, 20 out (KiB/s)
Memory: kernel_task (UID 0) is using 1632 MB
kexts
   com.cisco.kext.acsock (1.1.0)
   com.wdc.driver.USB.64.10.9 (1.0.1)
Daemons
   com.cisco.anyconnect.vpnagentd
   com.oracle.java.JavaUpdateHelper
   com.apple.installer.osmessagetracing
   com.microsoft.office.licensing.helper
   com.google.keystone.daemon
   com.wdc.WDSmartWareService
   com.oracle.java.Helper-Tool
   com.adobe.fpsaud
   com.wdc.SmartwareDriveService
Agents
   com.adobe.AdobeCreativeCloud
   com.zimbra.desktop
   com.citrix.ServiceRecords
   com.google.keystone.system.agent
   com.apple.photostream-agent
   com.genieo.completer.download
   com.genieo.completer.update
   com.cisco.anyconnect.gui
   com.citrix.ReceiverHelper
   com.citrix.AuthManager_Mac
   com.citrix.FMDAgent.14800.UUID
   com.oracle.java.Java-Updater
   com.fiplab.MailTabProHelper
   com.adobe.PDApp.AAMUpdatesNotifier.74724.UUID
   com.citrixonline.GoToMeeting.G2MUpdate
   com.apple.AirPortBaseStationAgent
   com.microsoft.SyncServicesAgent
Startup items
   /System/Library/StartupItems/ciscod/ciscod
   /System/Library/StartupItems/ciscod/StartupParameters.plist
Bundles
   /System/Library/Extensions/hp_fax_io.kext
   - com.hp.kext.hp-fax-io
   /System/Library/Extensions/hp_Inkjet1_io_enabler.kext
   - com.hp.print.hpio.Inkjet1.kext
   /System/Library/Extensions/hp_Inkjet4_io_enabler.kext
   - com.hp.print.hpio.Inkjet4.kext
   /System/Library/Extensions/hp_Inkjet8_io_enabler.kext
   - com.hp.print.hpio.inkjet8.kext
   /System/Library/Extensions/JMicronATA.kext
   - com.jmicron.JMicronATA
   /System/Library/Extensions/WD1394_64_109HPDriver.kext
   - com.wdc.driver.1394.64.10.9
   /System/Library/Extensions/WDUSB_64_109HPDriver.kext
   - com.wdc.driver.USB.64.10.9
   /Library/Extensions/hp_io_printerclassdriver_enabler.kext
   - com.hp.hpio.hp-io-printerclassdriver-enabler
   /Library/Internet Plug-Ins/AdobeAAMDetect.plugin
   - com.AdobeAAMDetectLib.AdobeAAMDetect
   /Library/Internet Plug-Ins/CitrixICAClientPlugIn.plugin
   - com.citrix.citrixicaclientplugIn
   /Library/Internet Plug-Ins/Flash Player.plugin
   - N/A
   /Library/Internet Plug-Ins/googletalkbrowserplugin.plugin
   - com.google.googletalkbrowserplugin
   /Library/Internet Plug-Ins/JavaAppletPlugin.plugin
   - com.oracle.java.JavaAppletPlugin
   /Library/Internet Plug-Ins/npg.plugin
   - npg.graphon.com
   /Library/Internet Plug-Ins/o1dbrowserplugin.plugin
   - com.google.o1dbrowserplugin
   /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin
   - com.microsoft.sharepoint.browserplugin
   /Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin
   - com.microsoft.sharepoint.webkitplugin
   /Library/Internet Plug-Ins/Silverlight.plugin
   - com.microsoft.SilverlightPlugin
   /Library/Internet Plug-Ins/SlingPlayer.plugin
   - com.slingmedia.slingplayer.plugin.nspapi
   /Library/PreferencePanes/Flash Player.prefPane
   - com.adobe.flashplayerpreferences
   /Library/PreferencePanes/FMDSysPrefPane.prefPane
   - Citrix.FMDSysPrefPane
   /Library/PreferencePanes/JavaControlPanel.prefPane
   - com.oracle.java.JavaControlPanel
   /Library/PreferencePanes/WDQuickViewPrefsPane.prefPane
   - com.westerndigital.quickview.prefpanel
   /Library/PreferencePanes/Zimbra.prefPane
   - com.zimbra.prefpanel
   /Library/ScriptingAdditions/Adobe Unit Types.osax
   - N/A
   Library/Address Book Plug-Ins/SkypeABDialer.bundle
   - com.skype.skypeabdialer
   Library/Address Book Plug-Ins/SkypeABSMS.bundle
   - com.skype.skypeabsms
   Library/Internet Plug-Ins/CitrixOnlineWebDeploymentPlugin.plugin
   - com.citrixonline.mac.WebDeploymentPlugin
   Library/Internet Plug-Ins/Google Earth Web Plug-in.plugin
   - com.Google.GoogleEarthPlugin.plugin
   Library/Internet Plug-Ins/WebEx.plugin
   - com.webex.WebEx
   Library/Internet Plug-Ins/WebEx.plugin/Contents/Resources
   - com.webex.WebEx
   Library/Internet Plug-Ins/WebEx64.plugin
   - com.cisco_webex.plugin.gpc64
dylibs
   /usr/lib/libaudioc.dylib
   /usr/lib/libclipc.dylib
   /usr/lib/libcs.dylib
   /usr/lib/libdc.dylib
   /usr/lib/libfilec.dylib
   /usr/lib/libMonoPosixHelper.dylib
   /usr/lib/libpbr.dylib
   /usr/lib/libprintc.dylib
   /usr/lib/libsc.dylib
   /usr/lib/libSFFileMonitor.32.dylib
   /usr/lib/libSFIPC.32.dylib
   /usr/lib/libSFIPC.I.dylib
   /usr/lib/libSFsqlite3.7.4.dylib
   /usr/lib/libSFSyncEngine.I.dylib
   /usr/lib/libupc.dylib
App extensions
   it.bloop.airmail.beta10.Airmail-Today-Beta
   it.bloop.airmail.beta10.Airmail-Composer-Beta
   com.wunderkinder.wunderlistdesktop.sharingextension
   com.wunderkinder.wunderlistdesktop.todayextension
   com.readitlater.PocketMac.AddToPocketShareExtension
   com.stylemac.instadesk.Photodesk-Feed
   it.bloop.airmail.beta10.Airmail-Share-Beta
Apps
   /Applications/Uninstall IM Completer.app
Contents of /Library/LaunchAgents/com.cisco.anyconnect.gui.plist (checksum 1087717482)
   <?xml version="1.0" encoding="UTF-8"?>
   <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
   <plist version="1.0">
   <dict>
    <key>KeepAlive</key>
    <dict>
    <key>PathState</key>
    <dict>
    <key>/opt/cisco/anyconnect/gui_keepalive</key>
    <true/>
    </dict>
    </dict>
    <key>Label</key>
    <string>com.cisco.anyconnect.gui</string>
    <key>LimitLoadToSessionType</key>
    <string>Aqua</string>
    <key>ProgramArguments</key>
    <array>
    <string>open</string>
    <string>--wait-apps</string>
    <string>/Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app</string>
    </array>
   </dict>
   </plist>
Contents of /Library/LaunchAgents/com.citrix.AuthManager_Mac.plist (checksum 1591517921)
   <?xml version="1.0" encoding="UTF-8"?>
   <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
   <plist version="1.0">
   <dict>
    <key>ServiceIPC</key>
    <true/>
    <key>MachServices</key>
    <dict>
    <key>com.citrix.AuthManager_Mac</key>
    <true/>
    </dict>
    <key>Label</key>
    <string>com.citrix.AuthManager_Mac</string>
    <key>WaitForDebugger</key>
    <false/>
    <key>ProgramArguments</key>
    <array>
    <string>/usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac</ string>
    </array>
    <key>LimitLoadToSessionType</key>
    <string>Aqua</string>
    <key>Disabled</key>
    <false/>
   </dict>
   </plist>
Contents of /Library/LaunchAgents/com.citrix.ReceiverHelper.plist (checksum 676087606)
   <?xml version="1.0" encoding="UTF-8"?>
   <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
   <plist version="1.0">
   <dict>
    <key>Label</key>
    <string>com.citrix.ReceiverHelper</string>
    <key>RunAtLoad</key>
    <true/>
    <key>KeepAlive</key>
    <dict>
    <key>SuccessfulExit</key>
    <false/>
    </dict>
    <key>WaitForDebugger</key>
    <false/>
    <key>ProgramArguments</key>
    <array>
    <string>/usr/local/libexec/ReceiverHelper.app/Contents/MacOS/ReceiverHelper</st ring>
    </array>
    <key>LimitLoadToSessionType</key>
    <string>Aqua</string>
    <key>Disabled</key>
    <false/>
   </dict>
   </plist>
Contents of /Library/LaunchAgents/com.citrix.ServiceRecords.plist (checksum 1445213025)
   <?xml version="1.0" encoding="UTF-8"?>
   <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
   <plist version="1.0">
   <dict>
    <key>ServiceIPC</key>
    <true/>
    <key>MachServices</key>
    <dict>
    <key>com.citrix.Beacons</key>
    <true/>
    <key>com.citrix.ServiceRecords</key>
    <true/>
    </dict>
    <key>Label</key>
    <string>com.citrix.ServiceRecords</string>
    <key>RunAtLoad</key>
    <true/>
    <key>KeepAlive</key>
    <true/>
    <key>WaitForDebugger</key>
    <false/>
    <key>ProgramArguments</key>
    <array>
    <string>/usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords</st ring>
    </array>
   ...and 8 more line(s)
Contents of /Library/LaunchAgents/com.oracle.java.Java-Updater.plist (checksum 3453356730)
   <?xml version="1.0" encoding="UTF-8"?>
   <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
   <plist version="1.0">
   <dict>
    <key>Label</key>
    <string>com.oracle.java.Java-Updater</string>
    <key>ProgramArguments</key>
    <array>
    <string>/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater</string>
    <string>-bgcheck</string>
    </array>
    <key>StandardErrorPath</key>
    <string>/dev/null</string>
    <key>StandardOutPath</key>
    <string>/dev/null</string>
    <key>StartCalendarInterval</key>
    <dict>
    <key>Hour</key>
    <integer>9</integer>
    <key>Minute</key>
    <integer>57</integer>
    <key>Weekday</key>
    <integer>3</integer>
    </dict>
   </dict>
   ...and 1 more line(s)
Contents of /Library/LaunchDaemons/com.cisco.anyconnect.vpnagentd.plist (checksum 2630047092)
   <?xml version="1.0" encoding="UTF-8"?>
   <!DOCTYPE plist PUBLIC -//Apple Computer//DTD PLIST 1.0//EN
   http://www.apple.com/DTDs/PropertyList-1.0.dtd >
   <plist version="1.0">
   <dict>
        <key>Label</key>
        <string>com.cisco.anyconnect.vpnagentd</string>
        <key>ProgramArguments</key>
        <array>
             <string>/opt/cisco/anyconnect/bin/vpnagentd</string>
             <string>-execv_instance</string>
        </array>
        <key>KeepAlive</key>
        <true/>
        <key>RunAtLoad</key>
        <true/>
        <key>AbandonProcessGroup</key>
        <true/>
        <key>EnableTransactions</key>
        <false/>
   </dict>
   </plist>
Contents of /Library/LaunchDaemons/com.wdc.SmartwareDriveService.plist (checksum 2733252498)
   <?xml version="1.0" encoding="UTF-8"?>
   <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
   <plist version="1.0">
   <dict>
    <key>Label</key>
    <string>com.wdc.SmartwareDriveService</string>
    <key>Program</key>
    <string>/Library/Application Support/WD SmartWare Services/SmartwareDriveService</string>
    <key>RunAtLoad</key>
    <true/>
    <key>StandardErrorPath</key>
    <string>/dev/null</string>
   </dict>
   </plist>
Contents of /Library/LaunchDaemons/com.wdc.WDSmartWareService.plist (checksum 1153517838)
   <?xml version="1.0" encoding="UTF-8"?>
   <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
   <plist version="1.0">
   <dict>
    <key>Label</key>
    <string>com.wdc.WDSmartWareService</string>
   <!-- <key>Program</key>
    <string>/Library/Application Support/WD SmartWare Services/SmartwareServerApp.app/Contents/MacOS/SmartwareServiceApp</string> -->
    <key>ProgramArguments</key>
    <array>
    <string>/Library/Application Support/WD SmartWare Services/SmartwareServiceApp.app/Contents/MacOS/SmartwareServiceApp</string>
    </array>
    <key>RunAtLoad</key>
    <true/>
    <key>StandardErrorPath</key>
    <string>/dev/null</string>
   </dict>
   </plist>
Contents of Library/LaunchAgents/com.genieo.completer.download.plist (checksum 1894818845)
   <?xml version="1.0" encoding="UTF-8"?>
   <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
   <plist version="1.0">
   <dict>
    <key>Label</key>
    <string>com.genieo.completer.download</string>
    <key>ProgramArguments</key>
    <array>
    <string>/Users/USER/Library/Application Support/com.genieoinnovation.Installer/Completer.app/Contents/MacOS/Installer</ string>
    <string>-trigger</string>
    <string>download</string>
    <string>-isDev</string>
    <string>0</string>
    <string>-installVersion</string>
    <string>15886</string>
    <string>-firstAppId</string>
    <string>19340001</string>
    </array>
    <key>WatchPaths</key>
    <array>
    <string>/Users/USER/Downloads</string>
    </array>
   </dict>
   </plist>
Contents of Library/LaunchAgents/com.genieo.completer.update.plist (checksum 2339121592)
   <?xml version="1.0" encoding="UTF-8"?>
   <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
   <plist version="1.0">
   <dict>
    <key>Label</key>
    <string>com.genieo.completer.update</string>
    <key>ProgramArguments</key>
    <array>
    <string>/Users/USER/Library/Application Support/com.genieoinnovation.Installer/Completer.app/Contents/MacOS/Installer</ string>
    <string>-trigger</string>
    <string>update</string>
    <string>-isDev</string>
    <string>0</string>
    <string>-installVersion</string>
    <string>15886</string>
    <string>-firstAppId</string>
    <string>19340001</string>
    </array>
    <key>StartInterval</key>
    <integer>86400</integer>
   </dict>
   </plist>
Contents of Library/LaunchAgents/com.microsoft.LaunchAgent.SyncServicesAgent.plist (checksum 3051698494)
   <?xml version="1.0" encoding="UTF-8"?>
   <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
   <plist version="1.0">
   <dict>
    <key>KeepAlive</key>
    <false/>
    <key>Label</key>
    <string>com.microsoft.SyncServicesAgent</string>
    <key>OnDemand</key>
    <false/>
    <key>ProgramArguments</key>
    <array>
    <string>/Applications/Microsoft Office 2011/Office/SyncServicesAgent.app/Contents/MacOS/SyncServicesAgent</string>
    </array>
   </dict>
   </plist>
Contents of Library/LaunchAgents/com.zimbra.desktop.plist (checksum 3676173668)
   <?xml version="1.0" encoding="UTF-8"?>
   <!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
   <plist version="1.0">
   <dict>
           <key>Label</key>
           <string>com.zimbra.desktop</string>
           <key>ProgramArguments</key>
           <array>
                   <string>/Users/USER/Library/Zimbra Desktop/bin/zdesktop</string>
                   <string>start</string>
                   <string>-w</string>
           </array>