My wife has bought an iPad from a friend. My wife has an iphone with an iCloud account. When trying to connect to iCloud from the new iPad it says her username and password are not authorised. Any help

MMy wife had bought an iPad from a friend. My wife already has an iPhone, which is registered to iCloud. She cannot acces iCloud from the new iPad. It says her username and password is not authorised. What do we need to do.

This could be a couple different things.
     The device is not authorized to the Apple ID.
         Continue setup for the ID on the device.
  There is an account issue
        Is she able to get signed in at
               Appleid.apple.com
                   and manage the account
Can she get signed in at
  Supportprofile.apple.com  ?
         How many devices are registered to that Apple ID?

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