My wife's iTunes ID will no longer work.  Tried to reset password but did not get email, tried to reset by answering personal questions' but will not accept the correct date of birth.  Has it been hacked?  How can I fix this?

My wife's iTunes used ID will not work.  Tried resetting the password, but email was not received.  Tried using personal questions method, but would not accept the correct date of birth, so could not go any further.  Has her iTunes ID been hacked?  How can I fix this?

Thanks for that advice @randers4.
I linked through and submitted my info as a "topic not covered" in the iCloud section. After entering the serial number of my MBP it turns out I wasn't eligible for technical support (though I don't think this is hardware related support) and the final suggestion was to take my computer into an Apple store. I called my local Apple reseller and asked for assistance. The customer service rep was very nice but unable to help, so suggested I call Apple Support on 1300 321 456. I did so and, again, spoke to two very polite and helpful customer service people (I was transferred to security services). I didn't have to be on hold to speak to either rep for more than a few seconds! After trying a few different things, he worked out what was happening...
So, to cut a long story short, to solve the problem in my OP, all I had to do was log out of iCloud in my System Preferences and log back in using my current Apple ID. [Edited to add that I had to sign out of everything I was currently signed in to with my Apple ID before logging out and in again.]
Problem solved!
Message was edited by: NotBaconBits

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