My windows 7 laptop with current itunes working will not recognize my ipod touch as new hardware/device. I tested my usb port, rebooted computer with and without ipod - no luck. Ideas?
Mested usb port-oky windows 7 laptop with current itunes working will not reognize my ipod as a new device/hardware. I have tested usb port-ok; rebooted with and without ipod plugged - no luck. Ideas?
Not uncommon. Start here:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows
Similar Messages
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I recently purchased a new labtop a few weeks ago and it came installed with windows 8. I updated the next day to windows 8.1. I then installed itunes and my iPod 5th generation and iPhone 5 were working fine. I then updated to the latest itunes. When I plugged my iPod in, I received a message that my iPod was detected on windows but could not be identified properly. The same thing applies to my iPhone 5. I have uninstalled and reinstalled itunes 3 times, restarted my labtop several times. I have followed most of the advice on these forums and I'm stuck. Nothing is happening. If i plug in my ipod, nothing. If i plug in my iphone nothing. Please help me
Hello there, jlynn84.
The following Knowledge Base articles provides great pointers for troubleshooting the issues your describing:
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/ts1369
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
If troubleshooting takes you to the point of uninstalling iTunes, those steps have to be performed in a very particular way for the step to work:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
iTunes will not recognize my Nano 6th gen. as a device. It has been recognized in the past and iTunes does recognize my Nano 4th gen. The device connects to the Mac and charges allright. All of the functions on the Nano work but want to modify my music, I'm tired of the same songs etc.
Universal Serial Bus controllers
Intel(R) ICH9 Family USB Universal Host Controller - 2934
Intel(R) ICH9 Family USB Universal Host Controller - 2935
Intel(R) ICH9 Family USB Universal Host Controller - 2936
Intel(R) ICH9 Family USB Universal Host Controller - 2937
Intel(R) ICH9 Family USB Universal Host Controller - 2938
Intel(R) ICH9 Family USB Universal Host Controller - 2939
Intel(R) ICH9 Family USB Universal Host Controller - 293A
Intel(R) ICH9 Family USB Universal Host Controller - 293C
USB Composite Device
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
I'm not sure if it charged when I hooked it up to my roommate's computer, but it definately didn't register either. If I put it on the dock it plays so the port is fine, but that still doesn't help me sync it to my computer. -
I purchased a used Ipod touch 4th gen and my computer (Windows XP) recognizes it as a camera but Itunes will not recognize the ipod. Old ipod works and connects fine. Any suggestions?
Well, there is always the possibility that it's been jailbroke, in which case, you're out of luck. However...
http://support.apple.com/kb/TS1369
There have been some problems accessing pages on the Apple web site. If the hyperlink gives you a "We're sorry" message, try again. -
My itunes on my windows 8 will not recognize my ipod touch
I have a new computer that runs windows 8. My itunes is installed but will not recognize my ipod touch. Any suggestions?
You want this link
iOS: Device not recognized in iTunes for Windows
I would start with:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
Also
If you have iTunes 11 turn on the Sidebar. Go to iTunes>View and click on Show Sidebar. You can also do a Crtl+S to show the sidebar. The sidebar is where Devices appears. and Control+B to show the Menu bar -
When my iPod Touch is connected to my Mac, and I select Update to update the software of my iPod Touch, I get a message saying that my iTunes software is current, but it will not update my iPod Touch software. Is there a bug in the iPod program?
If you have the first gen ipod touch as your information shows, then you would have to buy a software update:
Purchasing iOS 3.1 Software Update for iPod touch (1st generation) -
I recently upgraded my Itunes softeware, now itunes will not recognize my IPod Classic. If I delete the current IPod software and reinstall it, would this solve the problem, and if so, I'll need step by step instruction.
Yep.
Take a look here:
http://www.snsforums.com/index.php?showtopic=235
It appears that SANmp is indeed the most likely source of your problem. -
I have a shuffle. When I plug it into Itunes, it tells me that it has not been ejected properly, and it will not recognize the Ipod. I have turned off the computer, and tried this with another shuffle with the exact same results. Any ideas?
Do you remeber the exact (or close to it) wording of the error message?
Try manually placing the iPod in Recovery mode and then try to restore
Next try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
You can also try another computer to help determine if you have an iPod or computer problem. -
The screen with the plug pointed to itunes is frozen and my computer will not recognize the ipod
The screen on my ipod touch has a pic with the plug pointed to the itunes logo and it is frozen. The computer will not recognize the ipod anymore. I had updated the itunes to the latest version and the it was in the process of updating software in the ipod. It said that the download could not be completed. This is a new ipod touch.
See here for...
Device Not Recognised
For PC
http://support.apple.com/kb/TS1538
For the download to complete error...
Try temporarily disabling your firewall and antivirus software and try again...
See here for Connection Issues
http://support.apple.com/kb/TS1379
From Here
http://www.apple.com/support/itunes/troubleshooting/ -
ITunes will not recognize my iPod, but windoes DOES.
When i plug my 30gig iPod into my pc via usb, windows recognizes it, and it even prompts iTunes to pop up. After this however, nothing happens.
I cannot get iTunes to recognize my iPod, therefore cannot update it.
I have tried all of the steps on the troubleshooting guide on apples website, and itunes still will not update my ipod. I also even switched the letter of the iPod drive as directed by another post.
Please help!Hello,
Yes, I can help you with the "can't mount iPod" issue. Check out these steps:
Eject your iPod from computer (for now).
Close Updater and iTunes programs.
Restart the computer.
Put your iPod into disk mode.
Connect your iPod to your computer again.
See if your Updater works for your iPod.
Also, if that didn't help with the problem, your iPod's hard drive might be out of place, if you're getting this kind of message. If you suspect so (especially if you hear strange sounds and clicking coming from the iPod), then try this:
Tap your iPod firmly on both sides several times, using your hand. This might work for you to tap your iPod'd hard drive back into place. It's not just a joke, since it works for lots of people, if their problem was the iPod's hard drive being out of place.
I hope this helps!
~~Kylene -
ITunes will not recognize my Ipod touch.
iTunes will not recognize my Ipod touch. It attempts to perform a recovery, but must restore first. but the restore fails, gives my 1604 code. I have switched cords, USB ports all with no success. I have a second touch (an older generation), a 160 GB Ipod & a shuffle that all work fine. Not sure where to go. One place said that I should reinstall iTunes, but wasn't sure if I would lost my library and apps. Pleas advise. Thanks.
Try to reinstall iTunes as explained in this article:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
Backup your iTunes before, just in case. Apps and other bought media from iTunes can be downloaded again for free:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
My computer (PC) will not recognize my ipod touch anymore. When I plug it in, it says the USB device attached to this computer has malfunctioned and windows does not recognize it. I have tried attaching the same cord and ipod to a different computer and it is recognized by our mac. I have tried restarting the ipod, downloading all updates on my pc, restarting the pc, etc. Nothing has worked. Please advise.
See:
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7 -
Windows will not recognize my ipod
My windows will not recognize my ipod. I tried running the latest Ipod Updater several times and received the following error message: Ipod requires Windows 2000(SP) or Windows XP, Please update your software and try again. I have Windows XP so I'm a bit confused to why I'm receiving that error message.
Any suggestions would be greatly appreciated. BTW, I already tried "re-starting" my ipod and that didn't work either.Unfortunately, there is no one ‘Silver Bullet’ answer for this issue. Many things can contribute to the problem. Here are various ‘generic’ solutions that you can try in an effort to correct your problem. One should work. These are listed in simplest to more involved order (usually).
First, make sure that the iPod is fully charged.
Try Resetting Your iPod while it's connected to the computer.
Hold down the Menu and Select buttons until you see the Apple logo (or Menu & Play/Pause in older models).
This will often get it recognized. It may take several attempts.
Try closing and re-starting iTunes. There have been cases where iTunes refuses to see an iPod, but after re-starting, it works again.
Also try re-booting the entire computer. Especially if the PC has been operating for a long time &/or many programs have been opened and closed, repeatedly.
Other USB connected peripherals may be the cause as well. Try removing all connected USB items and attaching the iPod. If you have a USB keyboard, it may be worth a try using the adapter to convert it to non-USB. If the iPod connects, continue plugging things back in until you have the problem return. You may have then isolated the issue. Sometimes it could be a printer, camera, Flash Card reader, or other attached device causing a conflict.
If your iPod shows up in Explorer under 'my computer' try changing the drive letter:
-- Click on Start=>Control Panel=>Admin Tools=>Computer Management=>Disk Management
-- Right-Click on the iPod and select “change drive letter”
-- Choose something further along in the alphabet that is unused (Usually, “M”, “N”, “O” or something similar)
-- Safely eject the iPod
-- Reboot the PC
If that doesn't work, Put Your iPod into Disk Mode then plug it in and you should be able to Restore the iPod
Your PC may have difficulty with the USB2 protocol and the iPod. See this Article for a possible solution: iPod not Recognized Correctly
Also try these hints (and the other suggestions above) from any other USB port you may have on the PC. Sometimes switching USB ports can make all the difference.
Also See:
Your Windows PC doesn't recognize iPod
iPod does not appear in iTunes or on the desktop
iPod appears in Windows Explorer but does not appear in iTunes“Strange iPod Behavior within Windows”
If you are getting a ‘Missing Drivers’ message, try this:
1. Go to http://www.driverguide.com and register (free)
2. Download ‘usbstor.sys’ & ‘usbstor.inf’ to your PC and place them in your i386 Folder
3. Update both drivers by selecting the two files you just downloaded
4. Reboot computer
5. Open iTunes and then connect you iPod
If all the above fails, you may have a Virus, Malware or SpyWare problem.
If you do find that your Device Manager is blank, you should probably check up on this issue first: No Items Appear in the Device Manager List When You Open It -
Windows 7 will not recognize the ipod.
I have an ipod 4th touch 64 gig. Windows 7 will not recognize the ipod. It will make the noise of a connection and will only charge. It will not show in my computer as a hard drive. It will show in Itunes and other third party programs. I have searched the net and tried most of the advice to try and fix but will still not show as a hard drive.
Has anyone had this problem and if so is there a fix?
thanksI did read along the way about some of the ipods not being recognized as a HD. I just installed Iexplorer and looks like it will do the job. As long as I have something other than Itunes to see it as a HD. I use Syncios and Copy Trans and both work great as to transfer music. But to see the ipod as a HD iexplorer will do the Job.
Again my ipod 4th gen will show in my computer but only the DCIM folder and a few other with pictures, no music folder or the control folder from the ipod.
My ipad works great and another ipod the long thin ones work but not this ipod touch 4 gen 64 gig.
Any other suggestions or help much appreciated
thanks for the iexplorer it should help -
My itunes will not recognize my ipod touch
I'm using a Mac desktop and it/my itunes will not recognize my ipod touch. I have resent my ipod and have also done all the suggested things on the apple website and still it is not being recognized, I do not know what else I can do. My macbook will recognize my ipod touch but I don't want to sync it to that itunes since it is already out of date, I want to sync it to my desktop mac where I already have the latest version of itunes, and all the music I want to sync onto my ipod touch. What can I do?
See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem
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