My wireless keyboard and mouse do not work on my All-In-One computer?

Q.: My wireless keyboard and mouse do not work on my All-In-One computer?
A.: If your wireless keyboard and mouse do not work even after changing the batteries, please try re-syncing them by following these steps.
1. Make sure the computer is on, plug in the USB receiver. Push the button on the USB receiver until it flashes blue.
2. While the receiver is still flashing, press the red connect button on the keyboard (Make sure the batteries are installed). The USB receiver should stop flashing after pressing the button on the keyboard. It may take up to 8 seconds to sync.
3. Repeat the same process for the mouse. Push the button on the USB receiver, then press the connect button on the mouse (Make sure the mouse is on).
Note: This applies to all MSI All-In-One computers that include the ES500W wireless keyboard and SW130 mouse.

"This machine has an added 4 USB ports, could this be causing a problem?
It definitely could be the source of the problem. Perhaps the PCI card was bumped loose during shipping?
Have you tried removing the card? That's where I would start.
Keep us posted.

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