N73 Backup.arc

Hi
I went to a Nokia Service centre with a faulty speaker problem, and the phone was then backed up by one of the support staff. I requested this person to backup the phone on the PC, and then copy the backup to the memory card on the phone.
This person said it wasn't required, and that it can be done using the phone software.
He proceeded to take my phone and initiate this. Once the phone said "Backup Successfull" or completed, can't remember, I handed it in to the repair centre as per his instruction.
I received the phone back the next day, and on assembling the phone, (Battery, memory card, sim, cover) I tried to do a "Restore from card", which then started and two seconds later said the phone will be restarted. OK.
The backup was not restored, there is no info on the phone. The camera would not work either.
The backup.arc is the only backup I now have to restore the data.
The camera did not work, so I returned and requested them to see what the problem was. They then told me the phone had liquid damage, which I don't understand how that could have happened, as the phone hadn't been anywhere near liquid.
Not that this is my problem, but I'm not happy about it either way; I need the backup.arc information.
I cannot restore the information.
The phone was upgraded to 4.0839.42.0.1, which seems to be where the problem originates. I have two identical phones that had speaker problems, and both were repaired, and the software upgraded. Neither can restore the backup. Even a new backup with this firmware does not restore.
So my conclustion is that there is a problem with the firmware.
I need to recover the contents of the backup, and I know there is a third party app that can read the contents of the backup.arc file, but I don't see that I need to purchase someone else's software to read the contents of a file created by Nokia software. A Nokia agent backed up the contents, and not as I requested, which would not have caused this problem.
So Nokia, what are you going to do to help me recover the contents of this backup.arc?
I spoke to people at the service centre, and they cannot help me. They referred me to Nokia for assistance, and they suggested I try a couple apps from the internet. I have tried what I could find, but still cannot get my contents restored.
I will even provide the backup.arc file if you will recover my data for me. An email address to send it to @Nokia.com.
I just need to get all my info back (sms, contacts, MMS, calendar, etc...)
Can you do this?

You're right, the .arc backup file is model-dependent and you cannot restore it on the 5800XM.
Your only options are indeed the two you thought of.
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