Name/Password not being accepted when trying to install software

New iMac user here. When trying to install new software I get a message "Type your password to allow install of _________ to make changes." I am entering the correct password for my user name, even changed it to make sure. Not able to get through this part of the installation process. Any information is appreciated!

NurseCarol,
Double check that the caps lock isn't on, if it isn't then try restarting in Safe Mode, this will clear some caches. If that doesn't work your new iMac has 90 days of AppleCare support. You can call them M-Sat during business hours, the phone number is in your owners manual.

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