NavBarByRelationshipItem: Does not respect ViewId

Hi experts,
From an opportunity I would like to show activities in the Navigation bar to the left. Thats no problem. But changing the view from the associated view to a custom view - does not work.
I tried to fill in the Optional attribute "ViewId" with the ID for the view in question, but dyn crm still shows the associated view.
Microsoft actually address this problem in rollup10, I'm on rollup18. So it should work.
This is the snippet from my customization.xml file
<NavBarByRelationshipItem RelationshipName="Opportunity_ActivityPointers" Id="navActivities" Show="true" Sequence="10000" ViewId="{987239E3-8E9C-E411-9580-D485640E8203}" Area="Info">
<Titles>
<Title LCID="1030" Text="Aktiviteter" />
</Titles>
</NavBarByRelationshipItem>
Any help would be appreciated
Henrik
--- Best regards Henrik Skydtsgaard

Found a solution. If you use the standard Id, in this case "navActivities", then ViewId is not respected. Choose another Id and it works.
/henrik
--- Best regards Henrik Skydtsgaard

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 The client subscribes to the topic in the following way:
 
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 TopicConnection tcon = fact.createTopicConnection(); 
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 => client receives messages :-) 
 
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 => client receives messages :-) 
 
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 => client connects to t3://host1:27200, but it may or may not receive messages :-( 
 
 
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 This is very very annoying.
 
 
 Please, can somebody tell me what can lead to this behaviour? Is something wrong with the configuration (if yes which parameter have I to adjust)? Is this just a timeing problem? Is there a workaround? Or is this normal (I hope not)?
 
 
 Thanks very much for your help.
 
 
 Peter
 

Please find below the relevant parts of our config.xml.
 Thanks for your help, Peter
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 OutputFile="/var/bea/domains/devtClusterDomain/./NodeManagerClientLogs/devtClusterDomain_devtMan2/startServer_12_13_2006-14_29_44-4.log"
 PasswordEncrypted="{3DES}wgEfvC0PoLDAO9eJ0RGXBg=="
 RootDirectory="/var/bea/domains/devtClusterDomain"
 SecurityPolicyFile="/opt/bea/weblogic81/server/lib/weblogic.policy" Username="weblogic"/>
 </Server>
 <MigratableTarget Cluster="devtCluster" Name="devtMan1 (migratable)"
 Notes="This is a system generated default migratable target for a server. Do not delete manually." UserPreferredServer="devtMan1"/>
 <MigratableTarget Cluster="devtCluster" Name="devtMan2 (migratable)"
 Notes="This is a system generated default migratable target for a server. Do not delete manually." UserPreferredServer="devtMan2"/>
 <UnixMachine Name="zueux32" PostBindGID="gs-weblogic"
 PostBindGIDEnabled="true" PostBindUID="weblogic" PostBindUIDEnabled="true">
 <NodeManager ListenAddress="localhost" Name="zueux32"/>
 </UnixMachine>
 <ApplicationManager Name="devtClusterDomain"/>
 <Application Deployed="true" LoadOrder="1000"
 Name="JWSQueueTransport" Path="/opt/bea/weblogic81/server/lib"
 StagedTargets="devtMan1,devtMan2" TwoPhase="true">
 <EJBComponent Name="QueueTransportEJB" Targets="devtCluster" URI="QueueTransportEJB.jar"/>
 </Application>
 <SNMPAgent Name="devtClusterDomain"/>
 <Log FileMinSize="20000" FileName="./wl-domain.log"
 Name="devtClusterDomain" RotationType="bySize"/>
 <JMSConnectionFactory
 JNDIName="weblogic.jws.jms.QueueConnectionFactory"
 Name="cgQueue"
 Notes="User transactions must be enabled to ensure transaction coordination for persistence and asynchronous operations"
 Targets="devtCluster" UserTransactionsEnabled="true"/>
 <JMSDistributedQueue JNDIName="jws.queue"
 Name="dist_cgJWSQueue_auto" Targets="devtCluster">
 <JMSDistributedQueueMember JMSQueue="cgJWSQueue_auto_1" Name="cgJWSQueue_auto_1_OF_cgJMSServer_auto_1"/>
 <JMSDistributedQueueMember JMSQueue="cgJWSQueue_auto_2" Name="cgJWSQueue_auto_2_OF_cgJMSServer_auto_2"/>
 </JMSDistributedQueue>
 <JMSFileStore Directory="rmfilestore" Name="FileStore"/>
 <JMSJDBCStore ConnectionPool="cgJMSPool-nonXA"
 Name="cgJMSStore_auto_1" PrefixName="dev_1"/>
 <JMSJDBCStore ConnectionPool="cgJMSPool-nonXA"
 Name="cgJMSStore_auto_2" PrefixName="dev_2"/>
 <JMSServer Name="cgJMSServer_auto_1" Store="cgJMSStore_auto_1" Targets="devtMan1 (migratable)">
 <JMSQueue JNDIName="jws.queue_auto_1" Name="cgJWSQueue_auto_1"
 RedeliveryLimit="2" StoreEnabled="default"/>
 </JMSServer>
 <JMSServer Name="cgJMSServer_auto_2" Store="cgJMSStore_auto_2" Targets="devtMan2 (migratable)">
 <JMSQueue JNDIName="jws.queue_auto_2" Name="cgJWSQueue_auto_2"
 RedeliveryLimit="2" StoreEnabled="default"/>
 </JMSServer>
 <WSReliableDeliveryPolicy DefaultRetryCount="10"
 DefaultTimeToLive="60000" Name="RMDefaultPolicy" Store="FileStore"/>
 <JMSServer Name="WSStoreForwardInternalJMSServerdevtAdmin"
 Store="FileStore" Targets="devtAdmin">
 <JMSQueue CreationTime="1137587420880"
 JNDIName="jms.internal.queue.WSStoreForwardQueue"
 JNDINameReplicated="false" Name="WSInternaljms.internal.queue.WSStoreForwardQueuedevtAdmin"/>
 <JMSQueue CreationTime="1137587421219"
 JNDIName="jms.internal.queue.WSDupsEliminationHistoryQueue"
 JNDINameReplicated="false" Name="WSInternaljms.internal.queue.WSDupsEliminationHistoryQueuedevtAdmin"/>
 </JMSServer>
 <JDBCConnectionPool ConnectionCreationRetryFrequencySeconds="30"
 ConnectionReserveTimeoutSeconds="30"
 DriverName="weblogic.jdbc.oracle.OracleDriver"
 InactiveConnectionTimeoutSeconds="30" InitialCapacity="3"
 MaxCapacity="10" Name="DataDispatcher Connection Pool"
 PasswordEncrypted="{3DES}JLyzhkaCG14="
 Properties="user=datdisp;SID=DWHDEVT"
 ShrinkFrequencySeconds="60" StatementCacheSize="50"
 Targets="devtMan1,devtMan2" TestConnectionsOnReserve="true"
 TestFrequencySeconds="240"
 TestTableName="SQL SELECT * FROM V_DB_STATUS" URL="jdbc:bea:oracle://zueux33:1521"/>
 <JDBCTxDataSource EnableTwoPhaseCommit="true"
 JNDIName="jdbc/datadispatcher" Name="DataDispatcher Data Source"
 PoolName="DataDispatcher Connection Pool" Targets="devtCluster"/>
 <JMSTemplate DeliveryModeOverride="Persistent"
 ExpirationPolicy="Log" MessagesMaximum="1000"
 Name="Default JMS Template" RedeliveryDelayOverride="1000" RedeliveryLimit="20"/>
 <JMSFileStore
 Directory="/var/bea/domains/devtClusterDomain/filestores/devtMan1/ddreceiver" Name="Receiver File Store Man1"/>
 <JMSFileStore
 Directory="/var/bea/domains/devtClusterDomain/filestores/devtMan2/ddreceiver" Name="Receiver File Store Man2"/>
 <JMSFileStore
 Directory="/var/bea/domains/devtClusterDomain/filestores/devtMan1/ddsender" Name="Sender File Store Man1"/>
 <JMSFileStore
 Directory="/var/bea/domains/devtClusterDomain/filestores/devtMan2/ddsender" Name="Sender File Store Man2"/>
 <JMSServer Name="Receiver JMS-Server Man1"
 Store="Receiver File Store Man1" Targets="devtMan1 (migratable)" TemporaryTemplate="Default JMS Template">
 <JMSQueue CreationTime="1137593696886"
 JNDIName="jms/dataDispatcher.receiver@Receiver JMS-Server Man1"
 Name="DataDispatcher Receiver Distributed Queue@Receiver JMS-Server Man1" Template="DataDispatcher Receiver Distributed Queue"/>
 </JMSServer>
 <JMSServer Name="Receiver JMS-Server Man2"
 Store="Receiver File Store Man2" Targets="devtMan2 (migratable)" TemporaryTemplate="Default JMS Template">
 <JMSQueue CreationTime="1137593696919"
 JNDIName="jms/dataDispatcher.receiver@Receiver JMS-Server Man2"
 Name="DataDispatcher Receiver Distributed Queue@Receiver JMS-Server Man2" Template="DataDispatcher Receiver Distributed Queue"/>
 </JMSServer>
 <JMSServer Name="Sender JMS-Server Man1"
 Store="Sender File Store Man1" Targets="devtMan1 (migratable)" TemporaryTemplate="Default JMS Template">
 <JMSQueue CreationTime="1137593759170"
 JNDIName="jms/dataDispatcher.sender@Sender JMS-Server Man1"
 Name="DataDispatcher Sender Distributed Queue@Sender JMS-Server Man1" Template="DataDispatcher Sender Distributed Queue"/>
 <JMSQueue CreationTime="1137593828640"
 JNDIName="jms/dataDispatcher.jmsHandlerQueue@Sender JMS-Server Man1"
 Name="JMSHandler Distributed Queue@Sender JMS-Server Man1" Template="JMSHandler Distributed Queue"/>
 <JMSTopic CreationTime="1138625625006"
 DeliveryModeOverride="Persistent"
 JNDIName="jms/dataDispatcher.jmsHandlerTopic@Sender JMS-Server Man1"
 Name="JMSHandler Distributed Topic@Sender JMS-Server Man1" Template="JMSHandler Distributed Topic"/>
 </JMSServer>
 <JMSServer Name="Sender JMS-Server Man2"
 Store="Sender File Store Man2" Targets="devtMan2 (migratable)" TemporaryTemplate="Default JMS Template">
 <JMSQueue CreationTime="1137593759133"
 JNDIName="jms/dataDispatcher.sender@Sender JMS-Server Man2"
 Name="DataDispatcher Sender Distributed Queue@Sender JMS-Server Man2" Template="DataDispatcher Sender Distributed Queue"/>
 <JMSQueue CreationTime="1137593828610"
 JNDIName="jms/dataDispatcher.jmsHandlerQueue@Sender JMS-Server Man2"
 Name="JMSHandler Distributed Queue@Sender JMS-Server Man2" Template="JMSHandler Distributed Queue"/>
 <JMSTopic CreationTime="1138625624566"
 DeliveryModeOverride="Persistent"
 JNDIName="jms/dataDispatcher.jmsHandlerTopic@Sender JMS-Server Man2"
 Name="JMSHandler Distributed Topic@Sender JMS-Server Man2" Template="JMSHandler Distributed Topic"/>
 </JMSServer>
 <JMSTemplate DeliveryModeOverride="Persistent"
 ExpirationPolicy="Log"
 Name="DataDispatcher Receiver Distributed Queue"
 RedeliveryDelayOverride="1000" RedeliveryLimit="20"/>
 <JMSDistributedQueue JNDIName="jms/dataDispatcher.receiver"
 Name="DataDispatcher Receiver Distributed Queue"
 Targets="devtCluster" Template="DataDispatcher Receiver Distributed Queue">
 <JMSDistributedQueueMember
 JMSQueue="DataDispatcher Receiver Distributed Queue@Receiver JMS-Server Man1" Name="DataDispatcher Receiver Distributed Queue@Receiver JMS-Server Man1"/>
 <JMSDistributedQueueMember
 JMSQueue="DataDispatcher Receiver Distributed Queue@Receiver JMS-Server Man2" Name="DataDispatcher Receiver Distributed Queue@Receiver JMS-Server Man2"/>
 </JMSDistributedQueue>
 <JMSTemplate DeliveryModeOverride="Persistent"
 ExpirationPolicy="Log"
 Name="DataDispatcher Sender Distributed Queue"
 RedeliveryDelayOverride="1000" RedeliveryLimit="20"/>
 <JMSDistributedQueue JNDIName="jms/dataDispatcher.sender"
 Name="DataDispatcher Sender Distributed Queue"
 Targets="devtCluster" Template="DataDispatcher Sender Distributed Queue">
 <JMSDistributedQueueMember
 JMSQueue="DataDispatcher Sender Distributed Queue@Sender JMS-Server Man2" Name="DataDispatcher Sender Distributed Queue@Sender JMS-Server Man2"/>
 <JMSDistributedQueueMember
 JMSQueue="DataDispatcher Sender Distributed Queue@Sender JMS-Server Man1" Name="DataDispatcher Sender Distributed Queue@Sender JMS-Server Man1"/>
 </JMSDistributedQueue>
 <JMSTemplate ExpirationPolicy="Log"
 Name="JMSHandler Distributed Queue"
 RedeliveryDelayOverride="1000" RedeliveryLimit="20"/>
 <JMSDistributedQueue ForwardDelay="60"
 JNDIName="jms/dataDispatcher.jmsHandlerQueue"
 Name="JMSHandler Distributed Queue" Targets="devtCluster" Template="JMSHandler Distributed Queue">
 <JMSDistributedQueueMember
 JMSQueue="JMSHandler Distributed Queue@Sender JMS-Server Man2" Name="JMSHandler Distributed Queue@Sender JMS-Server Man2"/>
 <JMSDistributedQueueMember
 JMSQueue="JMSHandler Distributed Queue@Sender JMS-Server Man1" Name="JMSHandler Distributed Queue@Sender JMS-Server Man1"/>
 </JMSDistributedQueue>
 <JMSTemplate DeliveryModeOverride="Persistent"
 ExpirationPolicy="Log" Name="JMSHandler Distributed Topic"
 RedeliveryDelayOverride="1000" RedeliveryLimit="20" TimeToLiveOverride="-1"/>
 <JMSDistributedTopic JNDIName="jms/dataDispatcher.jmsHandlerTopic"
 Name="JMSHandler Distributed Topic" Targets="devtCluster" Template="JMSHandler Distributed Topic">
 <JMSDistributedTopicMember
 JMSTopic="JMSHandler Distributed Topic@Sender JMS-Server Man2" Name="JMSHandler Distributed Topic@Sender JMS-Server Man2"/>
 <JMSDistributedTopicMember
 JMSTopic="JMSHandler Distributed Topic@Sender JMS-Server Man1" Name="JMSHandler Distributed Topic@Sender JMS-Server Man1"/>
 </JMSDistributedTopic>
 <Application Name="xplg" Path="/var/tmp"
 StagedTargets="devtMan1,devtMan2,devtAdmin" StagingMode="stage" TwoPhase="true">
 <WebAppComponent Name="xplg" Targets="devtCluster" URI="xplg"/>
 </Application>
 <JDBCConnectionPool DriverName="weblogic.jdbc.oracle.OracleDriver"
 Name="methodenPool" PasswordEncrypted="{3DES}NIZOVDL+tBI="
 Properties="user=meteoch;portNumber=1521;SID=dwhdevt;serverName=zueux33"
 Targets="devtCluster" TestTableName="SQL SELECT 1 FROM DUAL" URL="jdbc:bea:oracle://zueux33:1521"/>
 <JDBCTxDataSource JNDIName="jdbc/methoden" Name="methodenDataSource"
 PoolName="methodenPool" Targets="devtCluster"/>
 <Application Name="ws_dwh_methodenSession"
 Path="/var/tmp/scp/ws_dwh_methodenSession.ear"
 StagedTargets="devtMan1,devtAdmin,devtMan2" StagingMode="stage" TwoPhase="true">
 <WebServiceComponent Name="dwh_methodenSession"
 Targets="devtCluster" URI="dwh_methodenSession.war"/>
 <EJBComponent Name="MethodenWebServiceEJB.jar"
 Targets="devtCluster" URI="MethodenWebServiceEJB.jar"/>
 </Application>
 <Server Cluster="c1" ExpectedToRun="true" ListenPort="1111"
 Machine="zueux32" Name="m1" ServerVersion="8.1.4.0">
 <ServerDebug Name="m1"/>
 <SSL IdentityAndTrustLocations="KeyStores" Name="m1"/>
 <KernelDebug Name="m1"/>
 <Log Name="m1"/>
 <ServerStart Name="m1"
 OutputFile="/var/bea/domains/devtClusterDomain/./NodeManagerClientLogs/devtClusterDomain_m1/startServer_12_07_2006-11_16_05-110.log"
 PasswordEncrypted="{3DES}wgEfvC0PoLDAO9eJ0RGXBg==" Username="weblogic"/>
 <WebServer Name="m1"/>
 <COM Name="m1"/>
 <IIOP Name="m1"/>
 <JTAMigratableTarget Name="m1" UserPreferredServer="m1"/>
 <JTARecoveryService Name="m1"/>
 </Server>
 <Server Cluster="c1" ExpectedToRun="true" ListenPort="2222"
 Machine="zueux32" Name="m2" ServerVersion="8.1.4.0">
 <ServerDebug Name="m2"/>
 <SSL IdentityAndTrustLocations="KeyStores" Name="m2"/>
 <KernelDebug Name="m2"/>
 <Log Name="m2"/>
 <ServerStart Name="m2"
 OutputFile="/var/bea/domains/devtClusterDomain/./NodeManagerClientLogs/devtClusterDomain_m2/startServer_12_07_2006-11_10_32-82.log"
 PasswordEncrypted="{3DES}wgEfvC0PoLDAO9eJ0RGXBg==" Username="weblogic"/>
 <WebServer Name="m2"/>
 <COM Name="m2"/>
 <IIOP Name="m2"/>
 <JTAMigratableTarget Name="m2" UserPreferredServer="m2"/>
 <JTARecoveryService Name="m2"/>
 </Server>
 <Cluster Name="c1"/>
 <MigratableTarget Cluster="c1" Name="m1 (migratable)"
 Notes="This is a system generated default migratable target for a server. Do not delete manually." UserPreferredServer="m1"/>
 <MigratableTarget Cluster="c1" Name="m2 (migratable)"
 Notes="This is a system generated default migratable target for a server. Do not delete manually." UserPreferredServer="m2"/>
 <JMSServer Name="j1" Targets="m1 (migratable)">
 <JMSTopic CreationTime="1165485063006" JNDIName="t1" Name="t1"/>
 </JMSServer>
 <JMSServer Name="j2" Targets="m2 (migratable)">
 <JMSTopic CreationTime="1165485075834" JNDIName="t2" Name="t2"/>
 </JMSServer>
 <JMSTemplate Name="d1"/>
 <JMSDistributedTopic JNDIName="d1" Name="d1" Targets="c1" Template="d1">
 <JMSDistributedTopicMember JMSTopic="t1" Name="dt1"/>
 <JMSDistributedTopicMember JMSTopic="t2" Name="dt2"/>
 </JMSDistributedTopic>
 <JMSConnectionFactory JNDIName="f1" Name="f1" Targets="c1"/>
 <Application Name="DataDispatcher"
 Path="/home/zue/users/kep/proj/datadispatcher/dist/DataDispatcher.ear"
 StagingMode="nostage" TwoPhase="true">
 <EJBComponent Name="DataDispatcherBeans.jar"
 Targets="devtCluster" URI="DataDispatcherBeans.jar"/>
 <WebAppComponent Name="DataDispatcherAdminWeb"
 Targets="devtCluster" URI="DataDispatcherAdminWeb"/>
 <WebAppComponent Name="ReceiverServlet" Targets="devtCluster" URI="ReceiverServlet"/>
 <WebAppComponent Name="SenderServlet" Targets="devtCluster" URI="SenderServlet"/>
 <WebAppComponent Name="datadispatcherui" Targets="devtCluster" URI="datadispatcherui"/>
 </Application>
 </Domain>
 Edited by peter05 at 12/18/2006 11:59 PM

Mail does not allow signed message with .Mac certificate

Hi all,
until a few weeks ago, I was able to send signed or encrypted message with my .Mac account and .Mac certificate. Both of them are still valid, and I can still read all messages I sent as encrypted and/or signed, however, Mail does not show the two buttons to crypt and/or sign emails. The certficate seems to work to encrypt iChat dialogs as well.
I repaired my Keychain, looked at how certficates were configured, everything seems normal to me.
Any clue ??

Well, it seems that we've come across something finally.
In comparing notes, my friend (who is currently able to sign and encrypt messages) and I were comparing notes on our respective certificates. In doing so, he pointed out that he'd noticed a difference in the PURPOSE of my cert versus his cert.
His cert shows the following purposes:
1 - Client Authentication
2 - Email Protection
3 - Apple .Mac Identity
4 - Apple iChat Signing
5 - Apple iChat Encryption
Whereas mine only shows these purposes:
1 - Client Authentication
2 - Apple iChat Signing
3 - Apple iChat Encryption
Another thing I noticed while comparing his cert to mine after he pointed this out...his cert is due to expire at the end of October. Mine, on the other hand, was created this past Friday.
Now, from what I understand, these certs expire one year from date of issue, unless they are revoked earlier. So, I suppose the big question to everyone else out there that is having trouble with using their .Mac issued certificates is "When did yours get renewed?".
I'm suspecting at this point that somewhere around the end of June the certificates issued by Apple for iChat signing suddenly stopped having the "Purpose" of mail protection. It would also seem that they suddenly stopped having the purpose of .Mac Identity.
Now I'm curious why Apple would do this, make it actually relatively easy to create a cert that could be used for iChat and Mail encryption, then suddenly take it away. Is this actually what has happened here?
I'd be really interested in seeing what the renewal dates are and the corresponding "Purposes" are for many of the folks that are reporting trouble with this very issue.
If you are one of those people who had mail encryption working using your .mac certificate, and it suddenly stopped working...feel free to post your cert information here.
To get the ball rolling, here's the information from mine...
Issued By:
- Apple .Mac Certificate Authority
Expires:
- September 14, 2007
Purposes:
- Client Authentication
- Apple iChat Signing
- Apple iChat Encryption
G4 800 (Quicksilver) / Powerbook 1.5 GHz Mac OS X (10.4.7)

Image display control scrolling does not work properly when zoomed in

I am using a ROI on an image in the image display control. When zooming into the image to fine-adjust the positioning of the ROI, the image scrolling does not work properly. As far as I understand, the image should scroll automatically when the ROI is leaving the visible area. However, the scrolling behaviour seems to depend on the origin of the Labview panel, not the origin of the image display control, which might require to move the ROI way out of the visible area before the scrolling takes place. In other words: the coordinate system of the image display control is shifted with respect to the true visible image area, depending on where you place it on the front panel. As a consequence, when clicking on a ROI which is in the visible area, but is outside of what Labview thinks is the visible area, it might immediately jump to the left border of the image, making the positioning of the ROI really difficult.
Has anyone noticed this behaviour, and what would be a reliable solution to avoid this?
Dirk

Hello,
no, I am not talking about the tools palette. Just place an image control with some image in it on a new VI front panel. Then, use the rectangle from the tools and select a ROI in the image. If you zoom in (using the magnification glass), and then grab the ROI and move it around, the image scroll with the ROI. So far, so good. If you now place the image control elsewhere on the panel, or add new control above it, resize the panel, etc. , this scrolling when moving the ROI will not work correctly if the origin (0,0) of the panel is far away from the image control.
I have attached a VI for simplicity (although there is hardly any code in it).
If you make a ROI and try to move it down, you will notice that scrolling starts if you move the mouse out to about 10cms below the image (depens on your screen, of course). After that, if you click on the ROI, the scroll bars and ROI might jump up to the upper end of the image. Imagine how annoying this is if you try to finely adjust the ROI position.
I think it is a bug in the implementation of the image display control.
Thanks,
Dirk
Attachments:
scrolling.vi ‏818 KB

How to find a customer who does not have any activity in the last 5 years

HI all,
How to find a customer who does not have any activity in the last 5 years.
Thanks & Regards,
Moderator message: not directly related to ABAP development, please have a look in the respective functional forum.
Edited by: Thomas Zloch on Jan 3, 2011 2:20 PM

Post Author: tzinser
CA Forum: Formula
Okay, I left off a lot of important information...
I'm using two tables
TWDATA
EVENT
From TWDATA I'm pulling the fields TWDATA.OrderNumber and TWDATA.DisbursementDate
From EVENT I'm pulling the fields EVENT.EventCode and EVENT.CompletedDate
The two tables are linked by OrderNumber.

Sorry does not make up for this purchase!

Since corporate wouldn't give me an email to send this to, I'm posting this here.
Original-Recipient:{removed per forum guidelines}
Final-Recipient: {removed per forum guidelines}
Action: delayed
Status: 4.4.7
Will-Retry-Until: Sat, 10 Jan 2015 21:20:31 -0600
X-Display-Name: .info
---------- Forwarded message ----------
From:
To: <[email protected]>
Cc:
Date: Thu, 8 Jan 2015 22:20:28 -0500
Subject: Fwd: Elite and Irate Customer
---------- Forwarded message ----------
From:
Date: Mon, Jan 5, 2015 at 2:02 PM
Subject: Elite and Irate Customer
To: [email protected]
Hello,
I'm a customer that wanted to bring to your attention the lack of customer service I've received from the Best Buy store at your Tri-County location, here in Ohio. On the 14th of November, I walked in the store to buy an open box electric stove that was advertised on your website. Your website clearly stated that one was in stock at the Tri-County location. I called the store and spoke to a representative prior to my arrival at the store to confirm that this information was accurate and the rep simply told me yes it was, if it says it one the website then to go off of that.
So I went to the store to purchase the stove and was unable to find it. I had several associates help me look for it and nobody could find it and the managers determined that it wasn't in stock. Since it was a Best Buy mistake, the manager offered to give me the new version of the stove for the same price, which saved me a little money. As I'm patiently waiting for the final word from one of the managers, I start looking around for other things I may possibly want to buy and I come across an open box french door refrigerator, so I decide to purchase that as well. Nothing was wrong with it, except for a couple scratches. Keep in mind that this is nearly a couple weeks before thanksgiving, where I had nearly 30 attendants. I just bought a dishwasher and microwave from lowes and wanted to have my complete appliance set on display just in time for Thanksgiving.
When the items arrived at my home, a couple days before Thanksgiving, I was relieved that I received them on time. For the most part, the delivery crew was acceptable, except for the fact that they broke a light switch on the wall as they were trying to move the refrigerator in it's place. They told me about it and I told them that that was okay and that I was just happy that I received my appliances. As anyone else would do, I waited for the fridge to get cold before I put the food back in and when it came time to do so, I noticed that the middle flap between both french doors was broke. It's a bit deceiving because if you just look at it you can't really tell, but after opening and closing it a couple times, you could easily tell that it was broken. So I called Best Buy that same day and told them of the problem. I asked them if they had that part at the store, so I could just come in and get the replacement. Note, that on the appliance defect report this was not listed, so I'm assuming it was damaged during delivery or was overlooked. I mentioned this to the manager. He said, that the item had to be special ordered, so as disappointed as I was that my fridge would not be fully operational for thanksgiving, I said it was okay and he told me that he would call me once it came in. To give you a better idea of what my family is experiencing, we don't use the left door on the fridge.
2 weeks go by and I still haven't received a call, so I decide to call and check in for an update. An associate tells me that the item just came in yesterday and that he would call me back in a few minutes to schedule a repair. I don't receive a call that day, so I call best buy back a few days later. Again, I speak to the same associate and he tells me that the item never came in and that the manager was just going to give me a new fridge instead. So I call your corporate office and speak with an associate and he says that he will get to the bottom of it and help me set up the delivery.
Well on the day of the delivery, which was a Saturday, I was told that it would be dropped off sometime between 3 and 5 in the evening, or something in that timeframe. What do I do? I empty out my fridge and clear a path for the delivery personnel. It being a Saturday, I had plans and I haven't received a call from anybody. So around half past 5, I start putting the items back in the fridge, as well as move the furniture back in place. Keep in mind, this is no easy task. I have a 4 bedroom home and a family of 5, so yes, I have a lot of furniture and a fully stocked fridge. This probably took at least 2 hours to get everything cleared and to put it back in place when I found out they were not showing up.
I then get a call at 15 till 6 from the delivery crew telling me that they were on there way. Surprised and irate that they are now calling me, I have to refuse the delivery because we we didn't have time to wait around since we already had plans for the night. I get another call from a Best Buy associate trying to reschedule and I told them that I've had enough of their dealings and that I would let corporate handle it and through corporate I would see that a proper delivery would then be scheduled.
Well this morning I saw on my phone that I have several missed calls, as early as 6 in the morning from Best Buy delivery stating that I am suppose to recieve my fridge in the morning and I was there 2nd stop. I call the guy and tell him that I was unaware of the delivery and that I would give you guys a call today to schedule the appointment. I intend to call you after I send this email regarding that.
So in all, I've probably been on the phone with Best Buy personnel at least 10 times and several hours. I spoke to several associates, including 3 different managers, 3 different delivery crews, and a rep from your corporate office once. I think it's safe to say that this has been a total nightmare and saving a couple hundred dollars does not make up for it. I wanted to reach out to you because as an educated consumer, who also happens to be an elite Best Buy member, I can firmly say that because of this "Nightmare" I will not be buying any more appliances from your store and you would be lucky if I bought anything else from the store. You do have some pretty good deals on games and movies though, so I may continue to do that.
Please take this information and utilize it accordingly, obviously, this is not how business should be ran and I know this isn't the first time something like this has happened. The exact same thing happend to my friend a few years back from a different store.
V/R,
Member ID: {removed per forum guidelines}

Hello penningtonj,
While it's great to hear that you seem to have received new inbox units at open box prices due to your experiences, it certainly sounds like the delivery portion of the experience could have been vastly better for you.
I'm glad to hear that the oven is working well for you, and I'm truly sorry to hear of the difficulties you've experienced with the open box refrigerator. Our open box items should be thoroughly inspected and marked accordingly for its condition or any missing parts or accessories. It is disheartening to hear that a damaged part may have gone unnoticed. With that said, it's awesome that the store has offered to replace it.
We strive to ensure our deliveries are seamless and hassle-free. Given you have a sizable family, I know emptying a refrigerator is no easy task, as I grew up in family of a similar size, and should the refrigerator have to be emptied for any reason, it was a bit chaotic! It is regrettable to hear that the delivery team was late, and that they failed to contact you sooner to let you know of their delay. Furthermore, it is strange that you may not have been aware of (and thus completely unprepared for) the rescheduled delivery. I can understand how this would be concerning, and further aggravating.
I sincerely apologize for the continued hassle you've experienced with purchasing these appliances. With that said, it appears that you are currently scheduled for delivery on 1/28/15. You should receive a phone call the night before to provide you with a time frame of when to expect them. If you should have any questions or concerns, please feel welcome to reach out to me!
Respectfully,
Tasha|Social Media Specialist | Best Buy® Corporate
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