Navigation pane doesn't function in Firefox

I'm using RoboHelp HTML version 8 to publish WebHelp. In addition to shipping help with the product, we also make the latest help available on a customer web site. I've got Firefox 3.6 on my machine, and when I open our help in Firefox, the navigation pane is not functional. When I open the help system from the web site, the Contents and Index tabs are completely empty. When I open it from my hard drive or from a server here at the office, a few of our books appear in the Contents, but no topics are listed when you open them.
I searched for similar posts to try to find an answer, but couldn't find anything that explained the problem:
- We're not running any scripts.
- I don't have the Firebug plug-in installed.
- I turned off the popup blocker in Firefox.
- We publish merged help, so I opened each project to verify that they all have the same language selected. They do.
Any help is appreciated!
-Melanie

Just a quick update to include some information that I learned from my co-workers:
The help works fine when viewed in Chrome. (Also in IE, as I said earlier.)
If you wait long enough (5 minutes or more), the index and TOC show up in Firefox when viewed from the community website. (I hadn't realized this. I never waited that long!)
When viewed locally, the TOC never shows more than a handful of books -- and no topics-- no matter how long you wait. They're always the same books. (The local files are more recent than those published to the community website, and apparently we've added something that Firefox reallly doesn't like.)
I think this is a problem with Firefox rather than RoboHelp, and fortunately it's not a "must fix" for us. I was just hoping that if I put it out on the community, someone might have seen the same thing and figured out a work-around.
BTW, we are loving RH8!!
Thanks!
Melanie

Similar Messages

Navigation Pane Doesn't Work

For some reason, the Navigation Pane in my MS Word doesn't work. I usually use the toggle from my quick access toolbar to toggle it on and off. It worked fine last night. This morning, I open the document and I hit Ctrl F to see the Navigation
Pane, but MS Word didn't respond. I tried to toggle in the quick access toolbar and there was no response. I went to the View and I tried the Navigation Pane toggle, but there was nothing. Anyone know how I can bring the Navigation Pane back?

Hi David,
Please also try deleting the Word Data registry subkey to see if the problem was caused by a damaged Word Data registry key.
Note When you delete the Word Data registry subkey, Word resets several options to their default settings. For example, Word resets the "most recently used file" list on the
File menu. Also, Word resets many settings that you customize in the
Options dialog box.
1. Exit all Office programs.
2. In Windows 8 or Windows 8.1, swipe in from the right edge of the screen, and then tap
Search. (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.) Type
regedit in the search box, tap or click Apps, and then tap or click
Run.
Or, in Windows 7, Windows Vista or Windows XP, click Start, click
Run, type regedit, and then click OK.
3. Locate the following registry subkey, as appropriate for the version of Word that you are running:
Word 2013
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Word\Data
Word 2010
HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Word\Data
Word 2007
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data
Word 2003
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\Data
4. Click Data, and then click Export on the
File menu.
5. Name the file Wddata.reg, and then save the file to the desktop.
6. On the Edit menu, click Delete, and then click
Yes.
7. Exit Registry Editor.
8. Start Word.
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Navigator-Window doesn´t function using big sized Disigns over 3 meters (Illustrator CS4)

Hi all,
I think this is a bug. Perhaps you have a solution for me.
I need a flag in the dimensions 1.2 meters (wide) and 3.0 meters (build up). In "Setting up document" I entered the values in centimeters.
The problem is when I want to move the red rectangle in the Navigator, the desktop, canvas layer moves completely uncoordinated only in one direction.
The only thing I can do is to scroll with the scrollbars or the mouse-wheel. As I have to zoom in, this kind of workarround is realy bad for me.
Who knows the problem and has a solution? I use Illustrator CS4.
Thanks for your help.
Best regards,
emusik

Hi Laary,
thanks for your answer.
Problem is, that I can´t reset AI with the shortcut: Shift+CTRL+ALT+Double-Click as Windows opens the register for relation to the AI.exe.
I´ll upload the file. Perhaps you can check it for me.
https://www.wuala.com/emusik/ai-problem?key=c1sBpNiGuG6X
Or could you let me download an ai-document of you with 120cm 300cm?
My colleague has the same problem with the file. We both use AI CS4 14.0.0
Thanks a lot and best regards.

Navigation Pane not working

Hi all,
I have created a Publisher report in RFT format with a RFT template. Publisher version is 11g.
In RTF template I can properly see the Navigation Pane (titles are in the right style).
In Publisher report, navigation pane doesn't work: every title is in style normal, so the navigation pane is empty.
Can someone help me in fixing this issue?
Is there any known bug in Publisher 11g that can explain why titles change their format when passing from the RTF template to the Publisher report?
Thanks in advance.
Laura

What you did "wrong" was use a graphics program to create HTML. Open Dreamweaver and build your navigation menu there, from scratch, using images exported from Fireworks.
I've looked at Fireworks code, before. It's ugly and convoluted, which makes troubleshooting and maintenance next to impossible.

TOC, Search, Index not appearing in navigation pane in Firefox

I have a problem with a Help system that seems familiar with a number of other discussions on this forum, but I haven't found anything directly relatable to it.
I have a WebHelp system generated using RH8. The Help has window-level context sensitivity. The Help system is deployed on a secure (HTTPS) server. When launching the Help from IE8, everything works as expected. However, launching the Help from Firefox (3, 8, or 9), the default topic appears and the Help is fully navicable except the contents for the navigation pane will not appear. The frame and the buttons (Contents, Index, Search) appear, but the content is missing. I can enter an Index term to search, but search doesn't return anything.
When I access the compiled Help system locally (not from a Web server), the navigation pane works correctly within Firefox.
My best guess after scouring a number of discussions, threads, and forums, is that it would appear that there is some issue with the Javascript affecting the context sensitivity and the left-frame functionality when deployed on a secure server using Firefox. However, I haven't come across anything that has worked as a solution.
Any other avenues to explore?

See if Item 57 at http://www.grainge.org/pages/snippets/snippets.htm helps.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

VoiceOver navigation buttons doesn't work as expected on latest version of Firefox

VoiceOver navigation buttons doesn't work as expected on latest version of Firefox. VO+Left/Right not jump from element to element
Version of OS: OS X Yosemite 10.10.1
Version of Chrome: 42.0.2311.90 (64-bit)
Version of Firefox: 37.0.2

Did this work in a previous version of Firefox?
There is an open bug to improve accessibility on OS X. (Bug 336306) I'll update that bug with any relevant information you provide here.

The "Go back one page" button on the Navigation toolbar doesn't work on certain web pages.

== Issue
==
Firefox is having problems with certain web sites
== Description
==
The "Go back one page" button on the Navigation toolbar doesn't seem to work on certain pages. On clicking this button, the focus stays on the same page and does not move to the previous page. The previous page does not appear even in the right-click context menu of the Back button. However, I am able to go back one page using Internet Explorer.
== URL of affected sites
==
http://justdial.com/
http://southernrailway.gov.in/sr/indexhome.jsp
== Troubleshooting information
==
Application Basics
Name
Firefox
Version
3.6.3
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Kaspersky URL Advisor
9.0.0.736
true
[email protected]
Java Console
6.0.14
true
Java Console
6.0.17
true
Java Console
6.0.20
true
McAfee SiteAdvisor
3.1
true
Java Quick Starter
1.0
true
[email protected]
Download Accelerator Plus (DAP) extension
9.4.0.5
true
Adblock Plus
1.2
true
DownloadHelper
4.7.3
true
FEBE
6.3.3.2
true
{4BBDD651-70CF-4821-84F8-2B918CF89CA3}
Flagfox
4.0.6
true
{1018e4d6-728f-4b20-ad56-37578a4de76b}
Lazarus: Form Recovery
2.0.5
true
[email protected]
WeatherBug
2.0.0.4
true
{3EC9C995-8072-4fc0-953E-4F30620D17F3}
WOT
20100503
true
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
2
browser.startup.homepage
browser.startup.homepage_override.mstone
rv:1.9.2.3
extensions.lastAppVersion
3.6.3
network.cookie.prefsMigrated
true
places.last_vacuum
1276949273
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
== Firefox version
==
3.6.3
== Operating system
==
Windows XP
== User Agent
==
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3
== Plugins installed
==
*-Office Plugin for Netscape Navigator
*6.0.12.448
*RealPlayer(tm) LiveConnect-Enabled Plug-In
*RealJukebox Netscape Plugin
*Winamp Application Detector
*Default Plug-in
*Adobe PDF Plug-In For Firefox and Netscape "9.3.2"
*NPRuntime Script Plug-in Library for Java(TM) Deploy
*Provides additional functionality on Facebook. See our web site for details.
*Shockwave Flash 10.0 r22
*Adobe Shockwave for Director Netscape plug-in, version 11.5
*Picasa plugin
*Yahoo Application State Plugin version 1.0.0.7
*3.0.40818.0
*Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
*Npdsplay dll
*DRM Store Netscape Plugin
*DRM Netscape Network Object

Try to open the right-click context menu of the Back button and see if you can go back further.
The current active entry in that list has a bullet in front of it.
If you hover an entry in that session history list then it shows the direction by adding an arrow at the left.
You can left click an item to open it in the current tab or middle-click or Ctrl left-click an entry in that list to open that link in new tab, just like you can with other links.

Hiding Navigation Pane in Adobe Acrobat/Reader 8.x

Is there some way to hide the navigation pane programmatically ? I know that you can set this as a PDF document property, but that doesn't do me any good. Why is there a way to hide the tool bar and a way to tell the PDF to be viewed without bookmarks and thumbnails, but no way to hide the navigation pane?
roy

Leonard,
I've developed APIs before on various products I have worked on over the past 27+ years in software development. When I built those APIs I tried to expose a consistent set of functionality out of the gate, that I thought would benefit folks who were trying to leverage our APIs. Being able to show/hide various UI components, at a minimum, is a big win. Why some components have this functionality exposed and others done, seems puzzling to me. And omission, really. There are 10 posts in this thread and I have seen others in this forum asking the same exact question. Are API requests derived from this forum? I kind of assumed that since you worked for Adobe, one of the tasks that a forum monitor/forum moderator does is pass useful customer feedback onto the development group. If this is not the case and I need to "formally" request this somewhere else, please let me know where such a mechanism exists.
What are the chances that "requests" get implemented? I needed this functionality yesterday, not a release or two from now.
Roy Berger

Navigation pane not showing in merged output on server (IE9)

RH10 | WebHelp
We've moved our WebHelp outputs from an externally maintained server to an in-house server, but the left-hand navigation pane isn't displaying in our merged Help system. In our user guide (which isn't merged) the pane displays fine, but in our release notes (which is a merged system) it doesn't want to show itself. The main navigation pane and topic pane are fine, it's just the left-hand navigation pane that's blank.
I'm running IE9, but the weird thing is that it displays correctly in Firefox. It also works when run locally.
Both Help systems worked absolutely fine on the previous server, so I'm wondering if there's a conflict with something else that's running on the new server (e.g. our website's CMS, etc.) or whether it's a permissions thing?
My issue seems similar to other posts on here, but I'm using IE9 not IE11.
I'd be grateful for any ideas.
Thanks
Jonathan

See if Item 6 at http://www.grainge.org/pages/snippets/snippets.htm#webhelp helps.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

I use a browser application called Changepoint...a project time recording tool. It does not navigate to the project folders or interact at all using Firefox, only IE. What do I need to ask the tech team to troubleshoot why it doesn't work with Firefox?

See question. I'm assuming that I or them are missing something with the handshake once the basic appl is launched. The Changepoint appl does launch in the browser...it just doesn't function when you get into it, e.g. clicking on a hyperlink on the screen doesn't launch a sub-appl/module to show project folders. It doesn't crash the browser or window, it just doesn't do anything.

Check with Changepoint support and ask if that application is made to be compatible with Firefox, and which versions of Firefox it has been tested with.

Middle mouse button doesn't work in Firefox

On my Lenovo Thinkpad the middle mouse button, that scrolls a web page up and down, doesn't work in Firefox only. In all other programs (including IE) the scroll function of the trackpoint middle button works fine, but in Firefox not at all. One solution described at Firefox is to edit a pref for a "ui.trackpoint_hackenabled" parameter, and I did change that value to 1, and restarted Firefox, but NO luck.
I'm using 4.0.1.

Nobody got any insights?

Word 2011 for Mac: Advanced question regarding the navigation pane--aka sidebar

Hi everyone--
I'm a new Mac owner, with a Macbook Pro 13" 2.4 GHz Intel Core i5, with 8GB RAM, 256GB storage. I'm operating on the latest OS (Maverick), freshly purchased from the Apple store today (July 5, 2014).
Can you help me figure out if there is some way, in Word 2011 for Mac, to use the navigation pane (aka Sidebar) to click and drag entire sections of the document to a new location? This was basic (advanced, but fundamental) functionality in every version of Word I've used in recent years on Windows machines, and it is the critical reason I purchased Word instead of using one of a dozen free options. My job involves managing and editing large documents--from 2500 to 90,000 words--and the navigation pane/sidebar is crucial to my sanity.
Previously, I would open the navigation pane and it would show me the structure of my document based on the Heading types. I could click on a heading (say, a chapter title), inside the navigation pane, and drag it to a new location elsewhere in the document. So simple to rearrange the structure of large documents this way. Now, in the Word 2011 for Mac, I can call up the navigation pane (now called the "sidebar") and view the structure of the doc, but I can't actually click and drag anything in the navigation pane.
Other than this, so far my switch to Mac has gone swimmingly. I love the machine, and am amazed at how much cleaner and easier it is to set up than Windows machines. I'm so frustrated that I even have to interface with Microsoft any more, but this one piece of functionality is critical to me.
Thank you in advance for any help you can provide.
Heather

Dear Heather,
I don't know the specific answer to your question.
But as a new Mac owner, you should make sure that you are using the very latest version of Word 2011 for Mac.
My recommendation, if you haven't already done this, is to open Word and do Help > Check for Updates from Word's menu, and install any updates Microsoft has released.
They typically issue updates once or twice a month.
Enjoy your Mac!

TOC does not function in FireFox 3

I am running the WebHelp on RoboHelp 7 (XP Blue skin). The
TOC is not appearing on FireFox 3. RoboHelp 7 WebHelp templates do
not support FF 3? (Looks fine on FF 2.0 and IE.)
[Edit: I did find someone else on here with a similar
issue...
WebHelp
Navigation Pane Killed by FireFox 3
For me,
Firefox 3 + Win XP = Broken
Firefox 3.0.1 + Vista = Works
Firefox 3 + Mac = Don't care, cuz we don't support :) If
someone wants to post their findings, please feel free.
I'm not running any custom scripts, so it can't be that. I
will post more as I learn more.]

quote:
Originally posted by:
Peter Grainge
Somewhere in another thread about a month or two back the
cause was found to be a FF add-in. Post back if you cannot find the
thread.
Hello Peter,
Do you mean this thread by "brainskillet"?
Link
to Brainskillet's Thread
If so, yeah I read that one. Found out that this appears to
be an issue with "firebug" in FF3 (just like sah033 mentioned in
brainskillet's post thread). Turning firebug off fixes the issue on
XP apparently. However, "firebug" is not something that our
customers should be turning off.
I'm patched up with the 2 patches that you mention in
brainskillet's post thread I think. I can't find any other patches
to which brainskillet is referring to. Do you have a link?
(Edit: Fixed link)

Where is the highlight and note navigation pane?

In Acrobat 9 was a navigation pane that allowed users to scroll through highlighted sections and read the notes directly. Where is that usefule function in Acrobat XI?

In the Comment panel on the right, under Comments List.

Can I adjust the width of the navigation pane?

Hello, I've got a WebHelp project. It will generally be used on touchscreens. This forum gave me great advice on making the fonts bigger for TOC and Indiex items by going to the WebHelp Skin Editor.
Well, I was wondering if I could actually make the width of the navigation pane wider. In the Skin Editor, you can drag the pane (like you can in compiled help, but that doesn't seem to hold upon compilation. Thanks for any suggestions.

Hi there
Two things
Yes, you can adjust the pane. Check out the Skinny on Skins for detailed steps. Click here
Please submit a Wish Form to ask for this ability in the Skins Editor
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7 or 8 within the day - $24.95!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks

Navigation pane doesn't function in Firefox

Similar Messages

Maybe you are looking for