Navigation to webui application from external Mail

Hi Experts,
I posted the question in Business workflow but no one replied .
We had a requirement to send workitem to external mail(outlook ) and once the workitem is sent to mail ,the user will execute the workitem which will navigate him to the crm webui application.
I found some links in SDN which says that by executing Program SWN_SELSEN the workitem in worklist will be sent
to the external mail id .
I want to know whether we can display the CRM WEBUI application once the user execute the workitem  from email.
Regards,
Gangadhar.S

Hi Sharath,
Generally it is not recommended to configure income mail on SAP.
as it increase heaby memory utilization as well as it make big impact on sap database. i.e it is unwanted increase the databse of sap.
Thanks
Anil

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    >
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