Need assistance from Verizon with a faulty phone.

Hi there, I purchased the Droid Razr a couple of months back. Has been a great phone up until about a week ago. Since then there have been an increasing amount of problems, like when i try to activate the camera or video camera my phone freezes up and i can neither turn it off nor do any other actions. Last time I tried the camera, it stayed frozen up like that for almost two days before it finally just shut off. Also, the speakers wont work unless you shake the phone a little. ALso whenever i attempt to charge my phone on a mobile charger, the battery life instantly jumps to 100% then dies and wont turn back on for random periods of time. I went in to a local Verizon store and told them about the problems. THey gave me a number to call so I can get a new one, but I don't seem to have that number anymore. I'm hoping a Verizon rep on this site will read this and help me get the ball rolling on getting a replacement, THanks for your help.

AFTER she pays her bill in full, the device should be usable.

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