Need help activating Advanced Calling 1.0 on Verizon for iphone 6 business account

I need help activating Advanced Calling 1.0 on Verizon for iphone 6 business account. I was on the phone with Verizon for over an hour and they can't figure out why it's not working. I'm trying to activate the Voice & Data and all I get is a spinning circle but it never actually works. Anyone have any ideas?

I just pulled this from the Verizon page. Not sure if it applies to you or not, but it could explain part of your problem since you identify this as a business account.
Q: Who is eligible for Advanced Calling 1.0?
A: Any Verizon customer with a compatible phone and a postpaid calling plan is eligible. Please note that the following features are currently incompatible with Advanced Calling 1.0: Ringback Tones and Caller Name ID.  Additional incompatible features apply for Business and Government customers.

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