Need help please with a recent line repair

to cut a very long story i lost my phone line completely 8 days ago i reported it to my ISP and after 5 days i got it back... now they had to replace the cable running from the telegraph pole to my house for some reason thats where the fault was i thought great well done... couldnt wait to get home and get back on the net .... but to my horror it was so slow taking about 1-2 mins for a page to open and its still pritty poor now takes about 30 secs to 1 minute for a web page to open...been intouch with my ISP im having no joy telling me its all fine nothing wrong i done tests and this and that with them and they seem happy with my connection and speed ...but im telling them that before the repair i was getting between 2.8 and 3.2 MB now im lucky to be getting 1 MB ...one guy even said he couldnt understand why im not happy with the service ...now there telling my its my profile through the line has been changed and ill have to wait for 10 days and checking and testing and doing things over and over again and segesting its my computer and set up ect ...
i have been at this for a week now what can i do ??? please someone help is it the new line or is it my ISP ??
but i keep telling them it was all fine before and theres nothing wrong with my set up or my computer because the lap top is the same with the Ethernet cable plugged in so they both cant be the problem ..i have had them both checked at a cost of £65 with a computer tech guy at the shop he said they are clean and healthy systems !

Hi Tony,
There is a peice of equipment within the exchange which 'optimises' the speed of the broadband based on what the line is capable of. When you have had the recent fault on the line it is likely this equipment picked up the fact that the line wasnt capable of the speeds you were getting and has 'restricted' the speed to give you a stable connection.
The equipment is there to try and offer you a stable connection for your Broadband (better to have a slowwer speed all the time than a super fast speed for 5 minutes of the day).
Unfortunalty this can be 'confused' when you have a fault on the line and reduce your speed to compensate for the bad line. It should automatically 'optomise' the speed over a 10 day period and the problem should sort it self out.
You can request your ISP to check this and make sure your line is set up corrcetly after the recent fault, but to be honest it can easier to wait the 10 days (as it is likely the people you speak to are not fully aware of this part of the line/Broadband or willing to help)
It is also possible that the repair has had a negative affect on what the line can suppport (this can happen but unlikely to decrease your speed by something which you would notice) and the only soultion for this is to speak to your isp (if they are happy with the speed you are now getting you might not have much luck).
It sounds like your ISP aren'y very helpful and have 'fobbed you off' for the ten days with out just telling you why, if it was me at this point I would consider an alternative ISP.
Hope that atleast explains why they told you to wait ten days. :-)

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