Need help: unable to login Adobe Content Viewer on iPad

Need help: not able to login with my Adobe Id and password on adobe content viewer on iPad.  I'm able to login on the adobe.com site with my Id and password, but not on my iPad in the adobe content viewer.  I've reset my Adobe ID password a couple of times to make sure I'm using the correct password and ID and I've even tried it with a complete new Adobe ID account, but it has not helped. Anybody who knows how to solve this?

Your Adobe ID needs to be verified to work with DPS. Can you use that Adobe ID to sign in to the Folio Builder panel? If not, sign in to http://digitalpublishing.acrobat.com and follow the prompts to verify the Adobe ID.
If your Adobe ID is verified, try removing the Adobe Content Viewer app from both the iPad and iTunes, sync, and install it again.

Similar Messages

  • Viewing Folios with DPS Folio Producer and Adobe Content Viewer on IPad?

    What is the path to viewing a folio, on an IPad, that has been published with the DPS Folio Producer. 
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    There is no obvious path to the library in Adobe Content Viewer, either?
    Logged in both with Adobe I.D.
    Using ID CS6 on Windows.
    Also as a Creative Cloud single member what is the process of being able to publish unlimited apps to the IPad.
    Thank you in advance for your response.
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    Unfortunately, if you're on Windows you have no process to publish an
    app. You need a Mac.
    I wish Adobe would allow Creative Cloud members to use the same process
    that Pro and Enterprise subscribers have by exporting a zip file. You
    still need a Mac but you can pretty much use any Mac you have access to.
    With Creative Cloud to publish a Single Edition app, you must have
    InDesign installed on a Mac and you generate the app by choosing create
    app from the folio builder panel menu.
    All that said, if you create a folio while signed into the folio builder
    panel, that folio should show up in Adobe Content Viewer as long as
    you're properly signed into it.
    Bob

  • 'Authentication Failed' for Adobe Content Viewer on iPad

    I could not sign in to Adobe Content Viewer on iPad using my Adobe ID? Message received was 'Authentication failed'. I tried signed in to Adobe website using the name ID and password, there was no problem. Could someone PLEASE HELP me!

    I Know nothing about this, but a Google search revealed this from the Adobe Support site.
    https://forums.adobe.com/thread/892219..
    SInce it is an Adobe app, you would probably be better off seeking help on their forums anyway.

  • Adobe Content Viewer for iPad rejected?

    Has the new version of the Adobe Content Viewer for iPad been rejected for the Apple App store? We've been told the updated App version would be alive in the Apple App store by last week, the latest. What's really going on?
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    Apple hasn't rejected the viewer. They're just taking a longer time than usual for whatever reason.
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  • Folio not appearing in Adobe Content Viewer on ipad

    folio i created in indesign cs5.5 not appearing in Adobe Content Viewer on ipad.
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    Thanks Ants,
    Your doubts motivated me to do some testing on the subject;-)
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    Regards,
    Tomek

  • Limitations/issues v.2 Adobe Content Viewer on Ipad 1 (not tested on 2)

    Update on 23-Feb-2012
    There a a few problems/limitations I'm running into with the Adobe Content Viewer for Ipad 1 (not tested on 2), like:
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    Cropping Images (changing the objectbox) in indesign, becomes skewed (or squashed) like the image just gets pushed in the new objectbox size.
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    Zooming in on an image without first having to tap on it to enable zooming.
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    Kind regards,
    R. Heijne

    Update on 24-Feb-2012
    There are a few problems/limitations I'm running into with the Adobe Content Viewer for Ipad 1 (not tested on 2), like:
    Navto:// crashes to non preloaded pages with slideshow:
    Additional information/ text examples:
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                    - Linking to all next to pages and top pages with slideshows, works.
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    Fixed (viewer 2.3.1) Autoplay of an multistate object with 'stop at last frame' does not work. It just fades the entire multistate object out,
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    Fixed (viewer 2.3.1) Cropping Images (changing the objectbox) in indesign, becomes skewed (or squashed) like the image just gets pushed in the new objectbox size.
    Fixed (viewer 2.3.1) Buttons with a click image/appearence become invisible in a multistate object. -works perfectly in de windows Adobe Content Viewer with Indesign 5.5.
    Some ideas for change
    Not allowing an Overlay (which is larger than the page itself) on a page depth of 1, on top of a page with depth 0. Seeing content of the page below the currentpage seems quite unuseful.
    Allow multistate objects to autoplay within another multistate object (thus allowing like a: menu catagorie wich can call an autoplaying slideshow)
    Zooming in on an image without first having to tap on it to enable zooming.
    Updating content button.
    Hitting the update button in Indesign cs5.5 (windows) doesn't update all changed content.
    Hitting download update in de Adobe Content Viewer (Ipad 1) doesn't change all changed content. Archive and redownload nessesary.
    We would love to see the top issues working.
    Kind regards,
    R. Heijne

  • Problem with Adobe Content Viewer for ipad

    Hello,
    I created an application from folio bulider 1.350 gigabytes.
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    Adobe Content Viewer I see in the background but does not stay open and do not show my application.
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    Greetings to all

    Hi Prabhjyot Kaur
    Thank you! This helps

  • Login limitations for Adobe Content Viewer for iPad. Is there a limit?

    Hello group.
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    I ask because some sales reps can log-in while others can not.
    Thank you.
    Andrea

    there's no limit.

  • ? Unable to update adobe content viewer for desktop.

    To Dps Users,
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    Regards
    Vividi

    The desktop version doesn’t need to be updated.
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  • Need to update Adobe Content Viewer for iPad?

    The adobe content viewer app on my ipad is saying I need to update my app to a newer version to view my folios.  However, there is not a newer version of the adobe content viewer available in the app store, only the one released February 21, 2012, which I already have installed. 

    Yes, I downloaded the required updates for InDesign today, but the app was created yesterday before these updates were available.  What is the fix for this?  Is there going to be an updated Content Viewer released any time soon?

  • Adobe Content Viewer in iPad dont update the contents on mi Folio Builder! Help!

    Please, someone have de same problem?!
    When i update my folio through the Folio Builder in Indesign 5.5, the Content Viewer in iPad dont update de folio.
    In Acrobat.com i see the contents update, but in iPad/Adobe Content Viewer not.
    Why this problem happens?
    Tanks.

    As I wrote on another thread (and this was directed at Adobe employees)
    "I have been closely monitoring many threads here at DPS (and DPS Private Beta Forums) in the last few weeks, and yes I am new to this particular product group having only been in it since March.  But I wonder if there is some way that Adobe can be made aware of how serious this issue is with Builder and Viewer and tools "not lining up" with Apple.
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    "Suggestions for the future:  Perhaps there will be a way to choose a tools/viewers workflow at startup -- or to put a bigger "red flag" before installing any update that is not yet supported by Apple.  Approaching this from the engineering side, you may have forgotten just how many disclaimer screens the average designer/production person faces every week!  Many of us don't read them carefully. (Richard Dreyfuss reads them).
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  • CANNOT LOGIN ADOBE CONTENT VIEWER ON PLAYBOOK

    Other users have reported this problem and I am CERTAIN, that I am entering my correct Adobe username and password.
    Can someone please resolve this rather basic/simple issue for the Adobe Content Viewer on BlackBerry Playbook.
    Thanks.

    http://blogs.adobe.com/digitalpublishing/supported-devices
    Same issue here, went round un/installing in circles, logging in on the web etc... And it seems the Playbook is NOT in the officially support list of devices. 
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  • Folios Missing in Adobe Content Viewer on iPad

    I'm signed into my adobe account in indesign on my desktop, as well as in adobe content viewer on my iPad. All of the folios I've designed are saved, updated, and uploaded onto my cloud (they are also all visible in my folio panel). However, none of these saved presentations are visible in adobe content viewer even thought I'm signed in. I need to be able to get these presentations onto the iPad as soon as possible.

    Same thing with us.  I have 35 iPads that I need the content viewable on ACV.
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    Message was edited by: ZipESS to add additional model and software version info

  • Can't log in Adobe Content Viewer on iPad only

    Hello,
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    I asked my client to create an account here: <https://digitalpublishing.acrobat.com/CreateAccount.html>

  • Apple ID not working to sign into Adobe Content Viewer on iPad

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    Use your account to sign in to the DPS Dashboard (https://digitalpublishing.acrobat.com) on a computer. Follow the prompts to open an email message and verify your account.

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