Need help upgrading CS5.5 Master Collection to CS6

Hi there I've got a student copy of CS 5.5 master collection bought from an online store on 28th March. I heard that you can upgrade the software to CS6 for free so how do I go about doing that since I can't find any info on Adobe's main website about it. Also when they said upgrade..., does that mean everything in my CS5.5 master collection or only some of the softwares like photoshop etc? I've registered my copy as well so if any help from you guys would be awesome. Cheers!
Leo

You should have received an email from Adobe on how to get your free upgrade. Contact them.
Bob

Similar Messages

  • Adobe CS5.5 Master Collection not installing and @AdobeCare don't help!

    This is WHY Adobe is the biggest RIP OFF ever.
    I bought a copy of CS5.5 Master Collection at an auction (Bought for just over 2k) everything sealed and fine, got it home installed it on my iMac and everything was gravy.
    Used for around year and half, then I moved from Alberta to Ontario, so everything was packed and then unpacked and reset up, as I did a clean of my Mac when I got here and went to install all my software and applications again, and sure enough BAM!!! That's when it happened.
    It would not install.
    Now I have contacted Adobe "Don't" Care about a previous issue I had with another piece of software that they messed me around on that software was only $200 and after becoming very pissed of at them for giving me the run around having to go on live chat 4 times and then resulting to twitting the sh*t out them stating how crappy they were I all of a sudden had someone contact me and finally contact me assisted on getting that software working again.
    However this more expensive piece of software they haven't give two craps about.
    I would love any so called "smart" Adobe worker fill me in on this.
    If something works perfect for a year and half or 3 months because you guys are "so" on top of things right is shouldn't matter about the time frame, when you get either a system crash, reinstall, new computer or sell the system and when loading the software back on the somputer and it's  not working...ready simple question WHY NOT!
    Clearly people have stated that bootleg copies of the serials are out on the internet for anyone to get right, but when a person has spent a F load of cash on a NON Stolen or Copied version with proof of purchase with pictures of receipt and evidence that they have been using the same F'ing serial this whole time, how can you not HELP!
    Oh wait I think I know and by my sarcasm you guessed it, it's cause you already got my cash right!
    So when do I get compensation for being messed around by Adobe? because the run around I have had by Adobe staff, for a product that is legit and been in use for a year and half and then flat out not working..will Adobe care? NO Adobe doesn't give a flying F about no one and especially it's customers.
    Am I pissed yes!
    Am I frustrated yes!
    Will adobe fix the crap and give 100% customer service NO!
    For all the readers out there THIS is the reason Adobe try to get people to do their $50 a month crap for everything.... @AdobeCare you SUCK!
    In a market where there is so many more choices I will always refer people to those, like Sony Vegas Pro, Coral ect.

    ranting is all people are left to do Ned, because getting help from Adobe clearly takes so much effort. Are you an Adobe worker? Are you a specialist? because that is why its a rant because after explaining my problem so many times to so many people via different methods THAT IS WHY IT IS A RANT! because all that is asked is can you please let us know your problem, then that person who clearly doesn't make notes decides to put you on hold via Live chat and then the chat goes dead you have to explain it ALL OVER AGAIN!!!
    So I will explain it in simple terms for you.
    1) That disc is what was bought
    2) When I went to reinstall the product when I moved and after doing a clean up of my Mac it asks for the serial
    3) I entered the serial
    4) The serial worked fine (You know the green tick)
    5) After the hour or so wait to finalize I waited and opened Photoshop
    6) That was the message you see that I got
    7) I the tested another app and I got the same thing.
    After this I contacted Adobe and was on a chat case number 0214839318 which may I ad HAS ALL OF THIS IN DETAIL.
    this of course was NOT the end, I was asked to show proof which is what you can see!
    Oh and Ned guess what....NO HELP!
    There in detail!

  • What is the cost to upgrade from CS5 Master Collection to CS6 Master Collection? [was: Upgrading]

    Why is it so freaking difficult to find upgrade pricing for Master Collection from CS 5 to CS 6?  For Adobe to be so great the website is horrible.  User are stuck in a never-ending series new tabs. In one instance Adobe says to purchase an upgrade go to www.adobe.com, click on BUY... Have they not realized that they've changed the web site? And everything redirects to Creative Cloud?  Horrible service.

    Agreed, it's a hard site to navigate, especially if you want non-Cloud products.
    Creative Suite 6
    That said, I would rather pay for the Cloud than the CS5 -> CS6 upgrade price.

  • Need the CS5.5 Master Collection Download

    Can anyone tell me how to get to the CS5.5 Master Collection (MAC) download? I'm a subscription holder. I can only find a dowload page for CS6.
    My computer crashed (literally, onto the ground ) and I couldn't get anything off my hard drive.
    Any help would be greatly appreciated!
    Thanks!
    EM

    I think you didn't scrolled down the page , here is the page link :-
    http://prodesigntools.com/adobe-cs5-5-direct-download-links.html
    Do read the instructions properly to avoid any error message.

  • Help!!!Urgent!!! Please!!! Installing CS5.5 master collection programs

    I downloaded CS5.5 master collection but didn't install all the programs. What happened to the ones I didn't install? Where can I find them? Can I install them later? Do I have to download the whole collection again? Where is the installer for the rest of the programs? I cannot find the installer. I found a folder "a folder CS5.5 master collection" at the location I provided while downloading, but the folder was empty. Nothing was there. No .app file was found. When I was downloading the programs, I saw an icon on my desktop, but it disappeared when once the download was completed. The icon looked like a disc. I'm using OS X 10.6 system.

    yes, I saw that one. However, it shows up as an uninstaller. It seems I can only uninstall things that I have in my system instead of installing programs I don't have.

  • Help - Cant download CS5.5 Master collection

    Greetings
    So I decided to try eto use the newest CS5.5 Master collection package, and decided to try the trial version. however when i attemp to download it (through the download manager ofcause)
    It just informs me that there is not enough space on the drive, and it abborts it. I have over 500gb free on the drive, and 200gb free on the system drive.
    And the problem only happpends with adobe's download manager, no other programs i tried to install has had this problem.
    I been searching for a direct download link, as i have a feeling that it is the download manager that is causing the problem. However as far as i can see, it is not possible to download the trial version from a direct link?
    Whenever i search for it, it just leads me to dodgy websites that dosent look like they have anything to do with adobe, and proberly would be loaded with tons of vira and malware if i downloaded it.
    Hoping for a quick answer.
    Thomas

    Try another browser. ADM is known to cause issues in certain versions of Internet Explorer, Opera and Chrome. If it still doesn't work, follow this advise.
    Mylenium

  • Reinstalling CS5.5 Master Collection, Installation Failed

    I'm running
    Mac OSX Mavericks (10.9.3)
    Macbook Pro late 2012
    Hi! I just yesterday reinstalled my computer's OS and restored files via backup, only to realize none of my applications survived the transition. Most of them are back now, with the exception of CS5.5 Master Collection. I was able to download the product and locate my serial number on my account, and thought all was well.
    Not quite. Installation fails about 10 seconds in, with message to restart and try again. Restarting doesn't help.
    I looked in the install logs and pulled out the following warning and error messages:
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 2 error(s), 18 warning(s)
    WARNING: DS013: Payload {298CF0B0-8B47-46DF-B726-8E4BFAD5432E} AdobeHelp 1.0.0.0 is already installed and the session payload {0175676F-8C92-49F2-9131-D0D6AD654B41} AdobeHelp 3.4.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {A8798E04-96FF-4564-9157-0D4C89CB794C} DynamiclinkSupport 5.0.0.0 is already installed and the session payload {1A1E5FF9-D0FD-42A3-8E18-E5E7E95E1AB4} DynamiclinkSupport 5.5.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {66173EC7-974E-4652-9468-4A93D2481BF0} CSXS Story Extension 1.0.0.0 is already installed and the session payload {3450d4c5-a82b-4428-a512-842ee1555a14} CSXS Story Extension 2.5.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {78A53622-CDBA-49D1-A3D0-D563FB398D0C} AdobeColorCommonSetRGB 3.0.0.0 is already installed and the session payload {45063C56-A2A2-4FD1-A56A-A964723EEE1E} AdobeColorCommonSetRGB 3.1.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {39CB2E53-5326-4939-8B5A-0402C6EFBFE3} AdobeColorCommonSetCMYK 3.0.0.0 is already installed and the session payload {54D89F03-8EED-4FF9-BCDF-3B2E11D448A6} AdobeColorCommonSetCMYK 3.1.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {84901376-1C55-4BD3-AD2C-F9BDB4449DAC} PDF Settings CS5 10.0.0.0 is already installed and the session payload {8B4C951B-F853-4B05-B892-9D5B3CD8AC98} PDF Settings CS5 10.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {E0B99C3F-C478-4DCA-A975-89DE639217C4} Digital Publishing 27.0.0.0 is already installed and the session payload {99BDA97A-4AA8-11E0-9E8D-32B2F9D7AC32} Digital Publishing 1.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {F8918124-1CFB-4AB9-9BC2-39B961DBBBEE} Pixel Bender Toolkit 2.0.0.0 is already installed and the session payload {9FBC5BF9-5019-49D6-A1B3-6BB0E2A1FA54} Pixel Bender Toolkit 2.6.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {925ED7E4-E1B6-4544-8141-1C98A18D2E2E} AdobeOutputModule 3.0.0.0 is already installed and the session payload {AC003BC0-704F-4F02-A72E-AC8B7044DE24} AdobeOutputModule 3.1.0.0 has no upgrade/conflict relationship with it.
    ERROR: DS013: Verifying payload integrity : Failed with code 1
    WARNING: DW016: NOTE: Cannot set action to the payload {A2502D10-2D75-4620-8A8B-73F39D5C1243} PDF Settings CS5 10.0.0.0 as it is already upgraded by the payload {84901376-1C55-4BD3-AD2C-F9BDB4449DAC} PDF Settings CS5 10.0.0.0
    WARNING: DW017: PayloadPolicyNode.SetAction: IN payload {8B4C951B-F853-4B05-B892-9D5B3CD8AC98} PDF Settings CS5 10.0.0.0 is required by {A516708E-EC03-40F5-B82E-0851A44B3780} Adobe Illustrator CS5.1 15.1.0.0 but isn't free. Reason: Language not supported
    WARNING: DW016: NOTE: Cannot set action to the payload {A2502D10-2D75-4620-8A8B-73F39D5C1243} PDF Settings CS5 10.0.0.0 as it is already upgraded by the payload {84901376-1C55-4BD3-AD2C-F9BDB4449DAC} PDF Settings CS5 10.0.0.0
    WARNING: DW017: PayloadPolicyNode.SetAction: IN payload {8B4C951B-F853-4B05-B892-9D5B3CD8AC98} PDF Settings CS5 10.0.0.0 is required by {08EF22BC-43B2-4B4E-BA12-52B18F418F38} Adobe Photoshop CS5.1 Core 12.1.0.0 but isn't free. Reason: Language not supported
    WARNING: DW016: NOTE: Cannot set action to the payload {A2502D10-2D75-4620-8A8B-73F39D5C1243} PDF Settings CS5 10.0.0.0 as it is already upgraded by the payload {84901376-1C55-4BD3-AD2C-F9BDB4449DAC} PDF Settings CS5 10.0.0.0
    WARNING: DW017: PayloadPolicyNode.SetAction: IN payload {8B4C951B-F853-4B05-B892-9D5B3CD8AC98} PDF Settings CS5 10.0.0.0 is required by {A516708E-EC03-40F5-B82E-0851A44B3780} Adobe Illustrator CS5.1 15.1.0.0 but isn't free. Reason: Language not supported
    WARNING: DW044: Error setting action for {D97AF04B-B70A-4862-BC25-31E6D9C4A529} Adobe Flash CS5.5 11.5.0.0:
    WARNING: DW044: Error setting action for {0CCF0458-5171-11E0-BC45-DC59E3AB3DC5} Adobe InDesign CS5.5 Application Base Files 7.5.0.0:
    WARNING: DW044: Some payload actions specified in the deployment file could not be applied.
    ERROR: DW044: Payload actions could not be set. Search the log for "BEGIN Setting requested payload actions" for details.
    Please search the above error/warning string(s) to find when the error occurred.
    These errors resulted in installer Exit Code mentioned below.
    Exit Code: 7 - Unable to complete Silent workflow.
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    END - Installer Session
    I kind of really need my software back soon for a school project with a rapidly approaching deadline, so any help in figuring out exactly what's wrong and why it won't install would be appreciated!

    Use Adobe Cleaner tool ( Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 ) to remove any / all remnants of the software.
    > Enable the hidden Admin Account on Windows 7 ( Ref :  http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/ )
    > Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html )
    > Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.
    Reboot and try installing in the new enabled Admin user account and check.
    Regards,
    Rave

  • Unable to install CS5.5 Master Collection

    I have a Black MacBook 2008 (2.4GHz Intel Core Duo 2, 4Gb Ram, 667Mhz) that has had the CS5 Design Collection running well. I purchased the CS5.5 upgrade to the Master Collection but when I try to install the software I get an error saying the installer failed to initialise. It suggests I download Adobe Support Advisor to detect the problem - which I did. It ran its diagnostics but was unable to detect a problem. It gave me a number to write down in case I had to contact support. the number is 00-34797-014815062012. What do I do?
    Forgot to mention that the installer created a folder on my desktop titled 'core' which I am unable to open.
    I have tried to contact support but am unable to access the chat support and I think I won't be able to call Adobe Australia until Monday morning. Any help or suggestions would be greatly appreciated.
    Message was edited by: MatClancy

    Support via chat solved the problem.
    Make a new user account with admin privileges. Restart and login with new account.
    Insert install disk and start install program. Installation should then proceed without problems.
    When completed restart and log in with your usual account and all should work.

  • Uninstalling CS3 and Installing CS5.5 (Master Collection)

    I purchased CS 5.5 master collection so that I could use the current CS3 master collection on another older machine.  My question is this: What is the best way to uninstall the CS3 master collection on my current machine (Windows 7 - 64bit) so I can then install the new full version CS5.5 master collection? Also, is there anything that I need to be aware of as far as backing up on the old software settings?  Just trying to avoid headaches.

    The only thing you would need to worry about is any "presets" that you created yourself. So actions, swatches, brushes, etc. need to be backed up. Its best to uninstall cs3 before installing cs5 and not after as this can cause issues with file associations.
    If the second computer that your were planning on putting cs3 on is your only other computer, you should be able to put cs5 on it instead, as the license is suppose to be for 2 systems, but only one can run at a time. To my knowledge this license doesn't take into consideration the version number of the software. So if cs5 if on your new system and a laptop for example, you can not put cs3 onto a third computer since the license is for what I assume to be an upgrade.
    If you paid full price then the last paragraph is a moot point.

  • Free CS6 upgrade for student master collection at $599?

    Our school sells the Master Collection for $599 (currently CS5.5).  I would like to buy it and the school staff assures me that I'd get the free upgrade to CS6 if I bought it now.  However, that price (which they've had for awhile now, and is not listed as a special or sale price for them) seems to be less than the normal educational price for the Master Collection.  They say the price will go up when they have CS6 to sell.
    The adobe upgrade policy says that the following are invalid: "Receipts showing a product price that is discounted more than 25% off the Adobe retail or educational price (some product exceptions apply)"
    What is the regular educational price for the CS5.5 Master Collection and does a purchase now at my school qualify for the free upgrade to CS6 Master Collection when it is released?  The price listed on the adobe site for CS6 Master Collection is $799, which would make our school's price 25.03% off that.
    I want to buy now but want to be sure to qualify for the discount.
    2nd question: if this is eligible for the upgrade, can I buy the Mac version and then switch to the PC version later?  Our school is out of stock on the PC collection and won't get any in until May 4th.  (which is cutting it very close to cutoff date for eligibility on upgrades).

    I'm also in the same situation, kind of. I already got my cs5.5 master collection through my school on the 26th. But every other post I've read about the upgrade only says Creative Suite cs5.5 will get upgrade. So I'm trying to find out if people who got the master collection (which comes with the Creative Suites) are eligible for upgrades complimentary? Any help answers would be appreciated. Thanks.
    Alonzo G.

  • Trying to reinstall CS5.5 Master Collection from DVD media on Windows 7 64 bit - setup.exe fails due to msxml3.dll error PDApp message [FATAL] PIM - Failed to Create XML instance : DOMDocument40 ADXML::initWithXMLPath Error:80040154

    If anyone is able to solve this they are a genius (or I am doing something very stupid!)
    I am trying to reinstall CS5.5 Master Collection from DVD media on Windows 7 64 bit PC but setup.exe fails due to a msxml3.dll error.
    Following a big bundle of recent Windows 7 updates, I started getting 'bad image' msxml3.dll error messages when opening any CS5.5 master collection program (Eg Premiere / Photoshop / Illustrator / Dreamweaver). Following advice on some threads here I tried uninstalling and then using the Adobe CC Cleaner Tool to clean up install, then reinstalling from my original DVD media.
    Whenever I try using run setup.exe from installtion disc 1 the installing fails due to 'Missing files'. I have also tried dowloading trial versions and runing setup.exe fro mthe downloaded files but i still get the same message.
    I have searched the forum and others have experienced this error but none of the solutions I have found seem to be working for me - as many seem to relate to download installations whereas I am installing from original DVD media (which worked fine before on the same PC)
    These are the FATAL messages from the PDApp log
    12/11/2014 15:29:27 [FATAL] PIM - Failed to Create XML instance : DOMDocument40 ADXML::initWithXMLPath Error:80040154
    12/11/2014 15:29:27 [FATAL] Setup - Could not initialize ADXML object
    12/11/2014 15:29:27 [FATAL] Setup - Unable to initialize. Error parsing setup.xml file
    The PDApp troubleshooting seems to indicate that this is caused by error in downloads but I am getting it with both original media DVD and downloads.
    I have also tried using my logon (which has admin privileges) and under our main admin account - and I get the same errors.
    Is a clean install of Windows 7 + CS5.5 my only option?
    Any help / info / advice / solutions very much appreciated! I have spent the last 2 days trying to sort this out and seem to be getting nowhere.
    Thanks.

    Thanks for the reply kglad - much appreciated.
    I have already tried that option (along with downloading files) as it was one of the solutions mentioned on other threads, but that also failed.
    Any other ideas?

  • Installing CS5.5 Master Collection Students Edition - Error at Setup

    Hello,
    after I reinstalled my Win7x64 I put my Adobe DVD's in the DVD-Drive (yes , once a time starting at #1).
    standard stuff : serial, ID and options work fine :
    C:/ is to small so i select D:/ as drive and my desired products
    after hitting the install button, it gets weird.
    It constantly says 0% and demands the 2nd DVD after some time, "continue" and swoosh "please insert #3" -  still 0% - I click continue.
    Then it "finishes" and this message shows up:                                         - please help
    Exit Code: 7
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 138 error(s), 134 warning(s)
    ----------- Payload: {08D2E121-7F6A-43EB-97FD-629B44903403} Microsoft_VC90_CRT_x86 1.0.0.0 -----------
    ERROR: Error 1327.Invalid Drive: K:\
    ERROR: Install MSI payload failed with error: 1603 - Schwerwiegender Fehler bei der Installation.
    MSI Error message: Error 1327.Invalid Drive: K:\
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
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    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Adobe ExtendScript Toolkit CS5.5: Install failed
    ERROR: DW050:  - Adobe Buzzword CS5.5: Install failed
    ERROR: DW050:  - GermanSpeechAnalysisModels: Install failed
    ERROR: DW050:  - Microsoft_VC90_ATL_x86: Install failed
    ERROR: DW050:  - Adobe Linguistics CS5 x64: Install failed
    ERROR: DW050:  - Digital Publishing: Failed due to Language Pack installation failure
    ERROR: DW050:  - Microsoft_VC90_CRT_x86: Install failed
    ERROR: DW050:  - Adobe Premiere Pro CS5.5 Support: Install failed
    ERROR: DW050:  - Microsoft_VC80_ATL_x86: Install failed
    ERROR: DW050:  - Adobe Photoshop CS5.1 Core_x64: Failed due to Language Pack installation failure
    ERROR: DW050:  - Recommended Common Fonts Installation x64: Install failed
    ERROR: DW050:  - Suite Shared Configuration CS5.5: Install failed
    ERROR: DW050:  - AdobePDFL x64 CS5: Install failed
    ERROR: DW050:  - DynamiclinkSupport: Install failed
    ERROR: DW050:  - Adobe Encore CS5.1_AdobeEncore5.1de_DELanguagePack: Install failed
    ERROR: DW050:  - Adobe Digital Publishing Application Language Files_AdobeDigitalPublishingAppLang-de_DE: Install failed
    ERROR: DW050:  - Microsoft_VC80_MFCLOC_x86_x64: Install failed
    ERROR: DW050:  - IE Plugin CS5.1: Install failed
    ERROR: DW050:  - Adobe Illustrator CS5.1: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Encore CS5.1: Failed due to Language Pack installation failure
    ERROR: DW050:  - ItalianSpeechAnalysisModels: Install failed
    ERROR: DW050:  - Adobe XMP Panels CS5: Install failed
    ERROR: DW050:  - Pixel Bender Toolkit: Install failed
    ERROR: DW050:  - Adobe WinSoft Linguistics Plugin CS5.5: Install failed
    ERROR: DW050:  - Adobe Audition_AdobeAudition4de_DELanguagePack: Install failed
    ERROR: DW050:  - Photoshop Camera Raw (64 bit)_6.3_AdobeCameraRaw6.0All-x64: Install failed
    ERROR: DW050:  - Adobe Hunspell Linguistics Plugin CS5.5: Install failed
    ERROR: DW050:  - CSXS Story Extension: Install failed
    ERROR: DW050:  - Photoshop Camera Raw: Install failed
    ERROR: DW050:  - SpanishSpeechAnalysisModels: Install failed
    ERROR: DW050:  - Adobe OnLocation CS5.1 Third Party Content: Install failed
    ERROR: DW050:  - Camera Profiles Installer: Install failed
    ERROR: DW050:  - Adobe Extension Manager CS5.5: Install failed
    ERROR: DW050:  - Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll: Install failed
    ERROR: DW050:  - Adobe Flash Player 10 Plugin: Install failed
    ERROR: DW050:  - AdobeColorCommonSetRGB: Install failed
    ERROR: DW050:  - Microsoft_VC80_CRT_x86_x64: Install failed
    ERROR: DW050:  - AdobeColorPhotoshop CS5.5: Install failed
    ERROR: DW050:  - Firefox Plugin CS5.1: Install failed
    ERROR: DW050:  - Adobe Linguistics CS5.5: Install failed
    ERROR: DW050:  - Adobe Device Central CS5.5: Failed due to Language Pack installation failure
    ERROR: DW050:  - Office Plugin CS5.1: Install failed
    ERROR: DW050:  - Adobe Mini Bridge CS5.1: Install failed
    ERROR: DW050:  - AdobeMotionPicture CS5.5: Install failed
    ERROR: DW050:  - Adobe SING CS5: Install failed
    ERROR: DW050:  - AdobeColorCommonSetCMYK: Install failed
    ERROR: DW050:  - Adobe OnLocation CS5.1: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe InDesign CS5.5 Application Feature Set Files: Install failed
    ERROR: DW050:  - Adobe After Effects CS5.5 Third Party Content: Install failed
    ERROR: DW050:  - Adobe InDesign CS5.5 Common Language Files_AdobeInDesign7xCommonLang-de_DE: Install failed
    ERROR: DW050:  - Photoshop Camera Raw (64 bit): Install failed
    ERROR: DW050:  - Adobe After Effects CS5.5 Template Projects & Footage: Install failed
    ERROR: DW050:  - Microsoft_VC90_MFC_x86: Install failed
    ERROR: DW050:  - Adobe Flash Builder 4.5: Install failed
    ERROR: DW050:  - Adobe Media Encoder CS5.5 X64: Install failed
    ERROR: DW050:  - Adobe InDesign CS5.5 Application Language Files_AdobeInDesign7xAppLang-de_DE: Install failed
    ERROR: DW050:  - Adobe Linguistics CS5: Install failed
    ERROR: DW050:  - PDF Settings CS5: Install failed
    ERROR: DW050:  - AdobeTypeSupport CS5: Install failed
    ERROR: DW050:  - Adobe CSXS Infrastructure CS5.5: Install failed
    ERROR: DW050:  - Adobe Flash Player 10 ActiveX: Install failed
    ERROR: DW050:  - Adobe InDesign CS5.5 Common Base Files: Install failed
    ERROR: DW050:  - Adobe Flash Fonts1: Install failed
    ERROR: DW050:  - Adobe After Effects CS5.5 Support: Install failed
    ERROR: DW050:  - Adobe OnLocation CS5.1 Third Party Content Wrapper: Install failed
    ERROR: DW050:  - AdobeColorEU CS5.5: Install failed
    ERROR: DW050:  - AdobeHelp: Install failed
    ERROR: DW050:  - Required Common Fonts Installation x64: Install failed
    ERROR: DW050:  - Microsoft_VC90_ATL_x86_x64: Install failed
    ERROR: DW050:  - Adobe InDesign CS5.5 Application Base Files: Failed due to Language Pack installation failure
    ERROR: DW050:  - KoreanSpeechAnalysisModels: Install failed
    ERROR: DW050:  - Adobe InDesign CS5.5 Icon Handler: Install failed
    ERROR: DW050:  - Adobe Story: Install failed
    ERROR: DW050:  - Microsoft_VC90_MFCLOC_x86_x64: Install failed
    ERROR: DW050:  - Microsoft_VC80_ATL_x86_x64: Install failed
    ERROR: DW050:  - Microsoft_VC90_CRT_x86_x64: Install failed
    ERROR: DW050:  - Microsoft_VC80_CRT_x86: Install failed
    ERROR: DW050:  - Adobe Device Central CS5.5_DeviceCentral3.5LP-de_DE: Install failed
    ERROR: DW050:  - AdobeCMaps x64 CS5: Install failed
    ERROR: DW050:  - AdobeTypeSupport x64 CS5: Install failed
    ERROR: DW050:  - Adobe InDesign CS5.5 Icon Handler x64: Install failed
    ERROR: DW050:  - Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All: Install failed
    ERROR: DW050:  - Microsoft_VC90_MFC_x86_x64: Install failed
    ERROR: DW050:  - Adobe Illustrator CS5.1_AdobeIllustrator15_1de_DELanguagePack: Install failed
    ERROR: DW050:  - AdobeColorJA CS5.5: Install failed
    ERROR: DW050:  - FrenchSpeechAnalysisModels: Install failed
    ERROR: DW050:  - AdobeOutputModule: Install failed
    ERROR: DW050:  - Acrobat Professional: Install failed
    ERROR: DW050:  - Adobe WinSoft Linguistics Plugin CS5: Install failed
    ERROR: DW050:  - Adobe Premiere Pro CS5.5 Functional Content: Install failed
    ERROR: DW050:  - Adobe Photoshop CS5.1 German Language Pack_x64_AdobePhotoshop12-de_DE_x64: Install failed
    ERROR: DW050:  - Adobe WinSoft Linguistics Plugin CS5 x64: Install failed
    ERROR: DW050:  - Microsoft_VC90_MFCLOC_x86: Install failed
    ERROR: DW050:  - AdobePDFL CS5: Install failed
    ERROR: DW050:  - AdobeCMaps CS5: Install failed
    ERROR: DW050:  - Adobe Toolhints CS5.5: Install failed
    ERROR: DW050:  - Adobe CSXS Extensions CS5.5: Install failed
    ERROR: DW050:  - Adobe After Effects CS5.5: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe OnLocation CS5.1_AdobeOnLocation5.1de_DELanguagePack: Install failed
    ERROR: DW050:  - Adobe After Effects CS5.5 Presets: Install failed
    ERROR: DW050:  - Adobe Contribute CS5.1_AdobeContribute6.1de_DELanguagePack: Install failed
    ERROR: DW050:  - JapaneseSpeechAnalysisModels: Install failed
    ERROR: DW050:  - Adobe After Effects CS5.5 Third Party Content Wrapper: Install failed
    ERROR: DW050:  - Microsoft_VC80_MFC_x86_x64: Install failed
    ERROR: DW050:  - ph: Install failed
    ERROR: DW050:  - Adobe ReviewPanel CS5.5: Install failed
    ERROR: DW050:  - Required Common Fonts Installation: Install failed
    ERROR: DW050:  - AdobeColorVideoProfilesAE CS5.5: Install failed
    ERROR: DW050:  - AmericanEnglishSpeechAnalysisModels: Install failed
    ERROR: DW050:  - Adobe Player for Embedding x64 3.1: Install failed
    ERROR: DW050:  - Adobe SwitchBoard 2.0: Install failed
    ERROR: DW050:  - HIL Help Search: Install failed
    ERROR: DW050:  - Microsoft_VC80_MFC_x86: Install failed
    ERROR: DW050:  - Adobe Player for Embedding 3.1: Install failed
    ERROR: DW050:  - Adobe Audition: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Flash Catalyst CS5.5: Install failed
    ERROR: DW050:  - CS5.5 Master Collection: Install failed
    ERROR: DW050:  - Microsoft_VC80_MFCLOC_x86: Install failed
    ERROR: DW050:  - SiteCatalyst NetAverages CS5.5: Install failed
    ERROR: DW050:  - Adobe Contribute CS5.1: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe InDesign CS5.5 Application Base Files2: Install failed
    ERROR: DW050:  - Recommended Common Fonts Installation: Install failed
    ERROR: DW050:  - AdobeColorNA CS5.5: Install failed
    ERROR: DW050:  - AdobeJRE: Install failed
    ERROR: DW050:  - Adobe Player for Embedding 3.2: Install failed
    ERROR: DW050:  - Adobe After Effects CS5.5_AdobeAfterEffects10.5de_DELanguagePack: Install failed
    ERROR: DW050:  - AdobeColorVideoProfilesCS CS5.5: Install failed
    ERROR: DW050:  - Adobe Bridge CS5.1: Install failed
    ERROR: DW050:  - Adobe Photoshop CS5.1 Support: Install failed
    ERROR: DW050:  - Adobe Premiere Pro CS5.5: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Encore CS5.1 Library: Install failed
    ERROR: DW050:  - InternationalEnglishSpeechAnalysisModels: Install failed
    ERROR: DW050:  - Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All: Install failed
    ERROR: DW050:  - Adobe Content Viewer: Install failed
    ERROR: DW050:  - Adobe Premiere Pro CS5.5_AdobePremierePro5.5de_DELanguagePack: Install failed

    Errors "Exit Code: 6," "Exit Code: 7"
    Mylenium

  • Getting Error while installing Adobe CS5.5 Master Collection

    I have downloaded a Adobe CS5.5 Master Collection while installing it shows me an error ( Please insert Disk Adobe Master Collection 5 Trial English to continue )
    Exit Code: 24
    -------------------------------------- Summary --------------------------------------
    - 10 fatal error(s), 45 error(s), 21 warning(s)
    WARNING: DS013: Payload {A8798E04-96FF-4564-9157-0D4C89CB794C} DynamiclinkSupport 5.0.0.0 is already installed and the session payload {1A1E5FF9-D0FD-42A3-8E18-E5E7E95E1AB4} DynamiclinkSupport 5.5.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {D5CC77BE-BC5B-424E-8E45-DF60AFF7BE9C} Pixel Bender Toolkit 2.0.0.0 is already installed and the session payload {2EE4F060-CEE6-4002-AA8B-91B791541767} Pixel Bender Toolkit 2.6.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {66173EC7-974E-4652-9468-4A93D2481BF0} CSXS Story Extension 1.0.0.0 is already installed and the session payload {3450d4c5-a82b-4428-a512-842ee1555a14} CSXS Story Extension 2.5.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {40F95A03-885A-45fb-9A14-486BEFEDDF34} Adobe Flash Player 10 Plugin 10.1.52.14 is already installed and the session payload {43A1C48E-3E50-410e-951C-E17A66BBF824} Adobe Flash Player 10 Plugin 10.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {78A53622-CDBA-49D1-A3D0-D563FB398D0C} AdobeColorCommonSetRGB 3.0.0.0 is already installed and the session payload {45063C56-A2A2-4FD1-A56A-A964723EEE1E} AdobeColorCommonSetRGB 3.1.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {39CB2E53-5326-4939-8B5A-0402C6EFBFE3} AdobeColorCommonSetCMYK 3.0.0.0 is already installed and the session payload {54D89F03-8EED-4FF9-BCDF-3B2E11D448A6} AdobeColorCommonSetCMYK 3.1.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {7E5AA19B-0B85-4f44-BA26-728851489200} Adobe Flash Player 10 ActiveX 10.1.52.14 is already installed and the session payload {7202D4A7-F7E6-4e7a-B77D-7B1C4E8B5CA6} Adobe Flash Player 10 ActiveX 10.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {3BF96AC2-0CA1-11DF-B07B-459956D89593} AdobeHelp 1.0.0.0 is already installed and the session payload {7EABC54B-02C3-4DA1-9EB4-974CE7414066} AdobeHelp 3.4.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {925ED7E4-E1B6-4544-8141-1C98A18D2E2E} AdobeOutputModule 3.0.0.0 is already installed and the session payload {AC003BC0-704F-4F02-A72E-AC8B7044DE24} AdobeOutputModule 3.1.0.0 has no upgrade/conflict relationship with it.
    ERROR: DS013: Verifying payload integrity : Failed with code 1
    WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
    WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
    WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.
    WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
    WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
    WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.
    ----------- Payload: {D1B83970-7269-48BE-8B0E-5120D9327E52} Adobe Player for Embedding 3.1 3.101.0.0 -----------
    FATAL: DB005: sqlite prepare: 'SELECT * FROM Property WHERE propertyName='TotalSize'' (26) file is encrypted or is not a database
    WARNING: DS007: TotalSize property not set in data base
    FATAL: DB005: sqlite prepare: 'SELECT * FROM Assets' (26) file is encrypted or is not a database
    ERROR: DB008: Cannot fetch entries from Assets table
    FATAL: DB005: sqlite prepare: 'SELECT * FROM Assets' (26) file is encrypted or is not a database
    FATAL: DB005: sqlite prepare: 'SELECT * FROM Property WHERE propertyName='TotalSize'' (26) file is encrypted or is not a database
    WARNING: DS007: TotalSize property not set in data base
    FATAL: DB005: sqlite prepare: 'SELECT * FROM Assets' (26) file is encrypted or is not a database
    ERROR: DB008: Cannot fetch entries from Assets table
    ----------- Payload: {71BC8278-815D-4F8C-8FA5-C6F782C73892} Adobe CSXS Infrastructure CS5.5 2.5.0.0 -----------
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    ----------- Payload: {CE75F5DB-8CA3-4E84-A30E-AF9160006105} Adobe Player for Embedding x64 3.1 3.101.0.0 -----------
    FATAL: DB005: sqlite prepare: 'SELECT * FROM Property WHERE propertyName='TotalSize'' (26) file is encrypted or is not a database
    WARNING: DS007: TotalSize property not set in data base
    FATAL: DB005: sqlite prepare: 'SELECT * FROM Assets' (26) file is encrypted or is not a database
    ERROR: DB008: Cannot fetch entries from Assets table
    FATAL: DB005: sqlite prepare: 'SELECT * FROM Assets' (26) file is encrypted or is not a database
    FATAL: DB005: sqlite prepare: 'SELECT * FROM Property WHERE propertyName='TotalSize'' (26) file is encrypted or is not a database
    WARNING: DS007: TotalSize property not set in data base
    FATAL: DB005: sqlite prepare: 'SELECT * FROM Assets' (26) file is encrypted or is not a database
    ERROR: DB008: Cannot fetch entries from Assets table
    ----------- Payload: {EF45880C-DD84-46C3-A054-0BC5F76A6BBE} Adobe Photoshop CS5.1 Support 12.1.0.0 -----------
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    ----------- Payload: {941E2A8F-345E-11E0-9215-0024E8692489} Adobe Device Central CS5.5_DeviceCentral3.5LP-en_GB 3.5.0.0 -----------
    ERROR: DW001: Set payload cancelled status
    ERROR: DW049: Payload {0215A652-E081-4B09-9333-DC85AAB67FFA} has an action "install" but no resultState
    ERROR: DW049: Payload {0669F23C-1B69-41B4-A3ED-4F54A5986D66} has an action "repair" but no resultState
    ERROR: DW049: Payload {08EF22BC-43B2-4B4E-BA12-52B18F418F38} has an action "install" but no resultState
    ERROR: DW049: Payload {10355145-8A4C-47F3-994B-B9B81B4DABF5} has an action "install" but no resultState
    ERROR: DW049: Payload {11C0657F-2BD4-4CBC-87F3-9455DC91886E} has an action "repair" but no resultState
    ERROR: DW049: Payload {1FEB691B-39ED-4343-99D6-CACDAD879D8C} has an action "install" but no resultState
    ERROR: DW049: Payload {23767F5D-A80C-4264-B8EA-ED4085FC332A} has an action "install" but no resultState
    ERROR: DW049: Payload {24586955-A50A-4E76-AF2C-7F8EB833FBB1} has an action "install" but no resultState
    ERROR: DW049: Payload {2EA9B52E-8613-41A0-9EEF-FF54AD4CC810} has an action "install" but no resultState
    ERROR: DW049: Payload {32841ECE-EC28-42CD-A4DD-6CE832A7EA8D} has an action "install" but no resultState
    ERROR: DW049: Payload {3450d4c5-a82b-4428-a512-842ee1555a14} has an action "install" but no resultState
    ERROR: DW049: Payload {35ED8892-98E5-488A-A23C-6DB842A46EA5} has an action "install" but no resultState
    ERROR: DW049: Payload {43A1C48E-3E50-410e-951C-E17A66BBF824} has an action "install" but no resultState
    ERROR: DW049: Payload {4603E0C5-6880-4A4F-BCF8-DF1F6AE0E317} has an action "install" but no resultState
    ERROR: DW049: Payload {4A8546D0-CEDF-48C1-9BA1-DD5B4ADFC154} has an action "install" but no resultState
    ERROR: DW049: Payload {50D2A553-2839-469E-B87D-86DC8C104745} has an action "install" but no resultState
    ERROR: DW049: Payload {61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} has an action "repair" but no resultState
    ERROR: DW049: Payload {6C7D437A-D2E9-4FE9-A4D9-A6329860835C} has an action "repair" but no resultState
    ERROR: DW049: Payload {6D96660C-1444-410E-9A84-681C0AFB8937} has an action "repair" but no resultState
    ERROR: DW049: Payload {7202D4A7-F7E6-4e7a-B77D-7B1C4E8B5CA6} has an action "install" but no resultState
    ERROR: DW049: Payload {970C9F3A-39C5-480B-BE51-7C70AB9F84DB} has an action "install" but no resultState
    ERROR: DW049: Payload {B55FDCCB-8A45-4943-8D90-585C3490A032} has an action "repair" but no resultState
    ERROR: DW049: Payload {CBBBB5DB-8EF3-40D7-A9FE-5A69100C1EED} has an action "install" but no resultState
    ERROR: DW049: Payload {CBDD7465-CE11-4A58-9497-C370B65923F1} has an action "repair" but no resultState
    ERROR: DW049: Payload {D0C50427-0E90-4821-91F3-D9476235901F} has an action "install" but no resultState
    ERROR: DW049: Payload {D57FC112-312E-4D70-860F-2DB8FB6858F0} has an action "install" but no resultState
    ERROR: DW049: Payload {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has an action "install" but no resultState
    ERROR: DW049: Payload {DD18D60C-87B1-47D9-8312-67508B402FB9} has an action "install" but no resultState
    ERROR: DW049: Payload {E348E466-429A-4FB0-AFCF-8306C16BBFF1} has an action "install" but no resultState
    ERROR: DW049: Payload {E39A5ABD-516B-46F9-A042-694BBA6A4E08} has an action "repair" but no resultState
    ERROR: DW049: Payload {EB186BF2-0A84-40A2-B794-0326D3DF9973} has an action "install" but no resultState
    ERROR: DW049: Payload {F37EA9EC-638F-4E61-BED4-BDB10461D73B} has an action "install" but no resultState
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Adobe ExtendScript Toolkit CS5.5: Install failed
    ERROR: DW050:  - Pixel Bender Toolkit: Install failed
    ERROR: DW050:  - Adobe Player for Embedding x64 3.1: Install failed
    ERROR: DW050:  - Adobe Player for Embedding 3.1: Install failed
    ERROR: DW050:  - Adobe Bridge CS5.1: User cancelled installation
    ERROR: DW001: User cancelled the operation

    Abhishek.subhikhi I would recommend following the steps listed in Install log error "Exit Code: 19" | Creative Suite 5, CS5.5.  Please respond to this thread if you have any questions about the listed steps.

  • CS6.0 & CS5.5 Master Collection InDesign Font Control bar & Characters Panel not Functioning

    Hi, I am a college student and our college a year ago sent me CS5.5 Master Collection InDesign at that time the font control bar was not functioning correctly on my PC. Our class was about Adobe Illustrator so our instructor rather than deal with it had us just cut and paste things into MS Word.
    Now a year and half later I am taking a college course in Adobe Photoshop . . CS6.0 Master Collection InDesign once again the collection is the Student and Teacher Licensing for Windows.  The same thing is happening now we are REQUIRED to this semester to create a Calendar using our own photos and create a INDESIGN layout using our photos we took for our course.  In this version of CS6.0 InDesign I figured they would of fixed it by now, but the "Control Panel is still not working, nor is the Character Panel that you pull up to the side of InDesign. I am able to use the pull down menus and do things from there, but the point of taking this course was to learn the software, how can we students use the software if it is not functioning properly.
    NOTE I AM EXPERIENCEING THE SAME THING WITH ALL SIDE PANELS NOW TOO.
    Oh yes it changes the font name when you use the pull down window from the top menu, but it is not allowing us to use the CONTROL BAR just under the MENU BAR, nor the side panel I pulled up and am showing there. In ADOBE ILLUSTRATOR I can use the character panel just fine, but not in InDesign.
    In Illustrator when I go to launch it I get this error, I have done as it asked but it still is bring this up at launch. I can go in and use Illustrator just fine, except for this error.
    Someone thought I may of installed it incorrectly, so I removed all ADOBE software from my computer ran maintenance and virus scans and reinstalled the software, a whole day wasted, but it still is doing the same thing.
    a) Thinking that this is a limitation placed on the software by Adobe because it is a Student Teacher Edition?
    b) There's a problem with having OpenType and TrueType fonts on hand?
    c) Adobe has a software problem that they have yet to resolve?
    d) There is something somewhere within the software I need to flip a switch on?
    Our instructor I gather who owns his own business his works just fine on his PC, but then because it is his business software it makes me think it has to do with the Student Teacher Edition.
    I have more than enough RAM and hard drive space the Processor is a AMD A8-3800 APU with Radeon(tm) HD. Graphics is 2.40 GHz. It is a 64-bit Operating System. Oh I am using a Windows OS 7.0 Professional .
    This is the only piece of software that I have come accross that will not function correctly on my computer system since it's purchase Jan of 2012.

    There is no difference between the commercial and educattional versions of the products other than the license terms. The software itself is the same.
    Since you are on windows 7, the first question is are you using large fonts in the Windows interface? Large fonts combined with an Aero theme are deadly to ID. See InDesign tools and panels don't respond to mouse clicks (Windows 7/Vista)
    If this doesn't apply, the next thing to try is replacing your preferences. See Replace Your Preferences
    Do you use a font manager? If so, which one?
    Does the account you are using have adminsitrator privileges? Shouldn't matter, but it would be worth trying a new account that does.
    It's still possible that the installation failed in some way. That Illustrator error certainly makes it look like a strong possibility, and there may have been some left-over crud from the first failed install that was not replaced the second time. If the things above don't clear up the problems, I would suggest Deactivating the suite from an applicatin that will open, and uninstalling again, then run the cleaner tool (CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3) which will remove all traces of the previous installations. Reboot, then before reinstalling run MSConfig and turn off all non-essential startup programs and services, especially any virus or maware scanners, third-party firewall, instant messengers, iTunes and all browser helpers and toolbars, then close MSconfig and reboot. Log in as an Administrator (the actual Adminsitrator account would be best, but it may not be turned on). When the warning comes up about diagnostic mode continue to boot (cancel MSConfig if it opens), then run the installer again. You can now run MSconfig to restore normal startup and reboot once more.

  • CS5.5 Master Collection on Case-Sensitive File System

    Hello,
    The first thing I'll say is that I already know it's not possible to install on a case-sensitive file system.
    So, on to my question.  I have been tasked to find out a way to get this installed on our 30-35 Macs with case-sensitive file systems (required for other courses/tasks, so not an option to format.)  I was trying to think of a work-around that would let me install and use the CS5.5 Master Collection, but have not been successful yet.  Please note, I am not looking for a hack or extensive renaming of a bunch of files or other half-solutions I've found.
    Basically, what I was wondering is, if I go into Disk Utility and create a 35GB "Disk Image", mount that, and then try to install, why doesn't that work?  I mean, I am technically trying to install to a case-insensitive file system at that point, but CS5.5 still pops up with an error.  Has anyone gotten this type of solution to work, or any other for that matter?  Luckily my college hasn't bought the licenses for all these systems yet, but when a solution is found, they're jumping on it right away.  The main reason I don't want a "hacky" solution is that being deployed on 30-35 systems, this has to be a simple solution, not something that takes hours per system.
    Any insight is greatly appreciated.
    Jeffrey Simmons

    Thank you for the information, I had a hunch it was installing stuff elsewhere too, but wasn't 100% sure.  As for the problem, I ended up just converting to a case-insensitive boot partition.  To others who may want to do this, I used iPartition without a problem.  The only catch is, you can't just run it from the OS drive, you either have to burn a iPartition Boot DVD (requires you have your OS dvd as well), or do what I did and just install OSX to an external drive, install iPartition, then convert the file system on the regular OS drive.  A bit of a hassle, but you don't have to format your system. 
    CS5.5 Master Collection then installed fine, with no problems.  Unfortunately, Photoshop keeps repeatedly crashing.  It's fine for hours, then crashes 4+ times within an hour.  Repeats this over and over unfortunately.  Adobe support hasn't been helpful at all, so I'm just going to return this software and continue using Gimp.  It has always done everything I wanted, but I wanted the "name brand" software.  In the end, it's not worth the hassle, and definitely not worth losing my work over and over, so back to the store it goes.  Thanks again for taking the time to help out though.
    Jeffrey Simmons

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