Need help with an RMA - please help

Mt Zen Micro 5GB is busted - the headphone jack issue...yuk So I attempted to fix this using the online guide and it did not work. I am certain that the solder connections are solid now, but still only one channel will play. I am willing to pay to have this fixed, but Creative tech support is ignoring my question as to how to get an RMA and they are sending me email that says I can pay $2.99 for a support session and speak with someone. All I want to do is get an RMA so I can send them the money and the unit for them to fix! If someone could buy those tiny circuit boards for the Zen Micro they would make a mint selling them - it seems like there are a lot of busted Zen Micro's floating around out there.
Please - someone help me figure out how to get an RMA and a price to repair the Zen Micro - I am missing my tunes....

you ant get a rma u broke the waranty contract if yoy try fixing the player your self the warranty is then invalid you can still pay for them to fix it or you can get a new mp3 player rma only works if your warranty is still valid not valid is torugh normal tear and wear tampering breaks the contract

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