Need help with scanner/printer

I'm having trouble with my scanner. I only started having problems yesterday. When I came to this website it told me to use HP print scan dr. But I ran it, and it told me to go back to HP customer care. I've tried uninstalling it and reinstalling it. Nothing works. I don't know what I did to it. 

Hey @bluepen ,
Thank you for joining us on the HP Forums today, hope you enjoy your time with us!
I understand you are having trouble with your scanner.
So that I can better assist you I need to know a few things first;
1. What Operating System are you using? Press the link to find out, in case you don't know already. http://whatsmyos.com/
2. What printer are you using?
3. How is the printer connected to the computer?
Do you have the printer connected directly to a wall outlet or is it in a surge protector or power bar? Even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see, ISSUE: Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
^ This is not limited to Laserjet printers.
Look forward to hearing back from you.
I worked for HP.

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