Need itune refund double charge?

I need itune refund

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Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
 Cheers, Tom

Similar Messages

Double-charged for Creative Cloud Membership - I need a refund!

My student subscription was automatically cancelled and switched to a regular subscription. Adobe never told me, but I saw on my bank statement that I had been charged $24.99 instead of $14.99.
When I first contacted Adobe and asked for a refund, the customer support rep told me to simply cancel my old subscription and create a new student subscription with my student account. I did this, and then I was charged a FURTHER $14.99 under this new subscription, for the 'new month' that I had already been charged for (that was the original $24.99 payment).
I have now tried twice to contact Adobe's support service, and both times I have heard excuses such as 'There is a technical fault with our systems - when I try to refund you $24.99, it only lets me refund you $14.99' or 'I will escalate this to a higher team member'. I have yet to hear back from Adobe and it has now almost been a month since the double charge, and I am worried I am going to be charged AGAIN (or worse, twice again) in the next month if I don't get this resolved.
Please assist, and in future, please tell your customers before you start charging random balances to their credit cards.

Hi aagirlz
An email is sent 30 days prior to the annual renewal date with details of the renewal price. Sometimes this might go to your spam/junk folders so it's worth checking there.
When you signed up for Creative Cloud at the promotional price, the offer terms would have explained that the promotional price is valid for 12 months and then you renew at the standard price for that plan.
The current student/teacher offer terms can be viewed here: Creative Cloud free trial & plans : Adobe Creative Cloud
Kind regards
Bev

HT1933 ITUNES CHARGED ME FOR THE SONGS APOLIGIZE I REICEVED IT, YOU ARE NOT ALONE I RECIEVED IT, VOICEMAIL ALERT I RECEIVED IT , THEY CHARGED ME FOR ANOTHER VOICEMAIL ALERT WHICH I DID NOT RECEIVE. I NEED MY REFUND I CALLED THE BANK.

WHICH I DID NOT RECEIVE. I NEED MY REFUND I CALLED THE BANK

I'm not entirely sure what you mean, but you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
For future info, typing all in capitals is considered shouting, and may mean that people don't reply to your posts.

Double-charged, 3 support tickets in and still trying to get refund, please help!

Could someone point me towards an Adobe support manager/supervisor with an email address? I believe the support chat employees may be causing more issues than resolution in my case.
My issue: On 12/26/12, attempting to reactivate an existing subscription, I was double-charged and ended up with two active subscriptions (the re-activated one and a new one). I have spent the last 3 weeks attempting to get this corrected to one active subscription and the second charge refunded, and it appears that on 1/03/12 I received an email saying that I was being refunded, but a couple weeks later I still see no funds in my bank account.
What should I do? I feel like I'm on this wild and crazy goose chase to get my $80.46 back. Every time I open a support ticket (I'm on my third one right now) I end up calmed by statements of 'I truly understand your problem' and then no follow up or resolution, the support technicians don't seem to comprehend me, leaving me very confused and frustrated, it's a mess!
The last person (a couple hours ago) said he couldn't help me and that he would escalate the issue - At this point, would I be best off to ask my bank if they can cancel one of the two charges? I'm digging around for a support email, in an attempt to circumvent the live chat technicians and get to someone who will understand me, but I can't find any way to get support from Adobe outside of that horrible live chat system.
I just sent the following complaint through the BBB:
When I re-activated my Creative Cloud subscription on 12/26 I ended up with two charges on my credit card and two active subscriptions. I needed 1 active Creative Cloud subscription, but ended up with 2. Since then, I have opened 3 support tickets to fix this, and the whole ordeal has turned into a nightmare.
- The first ticket was opened the very next morning explaining the problem and requesting the the duplicate charge to be cancelled.
- The second ticket was opened another day later to ask when the refund would come through and to let them know I was concerned that my account showed both subscriptions still active. I was shocked when the agent said that there was no refund pending, and that I had to specifically state to her that 'I would like a refund' in order to receive one. Even after this, I don't believe she ever put in a refund request because that ticket auto-closed itself and I STILL had two active subscriptions showing in my account.
- The third support ticket was opened today, 3 weeks later. This time the support employee said he cannot help, seemed very confused, said the product had been returned, that a refund CANNOT be issued, and that he would have to escalate the issue. The first and third people I talked to did not seem to comprehend me very well, and I almost wonder if the first or second person made a mistake somewhere that lead to all of this confusion.
I am frustrated, don't know what to do, and have ended up paying for two subscriptions this month, one of which was not used, intended, or needed. I received an email on the third saying that funds had been released, and that it may take 5 days to receive them, but I never received any funds back in my account. The support employees I talk to barely seem to comprehend me and don't have any follow through. I don't know where to go from here. I would like to walk away with one active subscription and one refund for the second one that I was mistakenly charged for, promptly cancelled, and never received a refund for.
I'm not certain why this has become such a complicated matter. Please, help! There is currently one open support ticket regarding this case, but I am sending this email (also sending to the BBB) because I do not feel that support employee understood my issue or what I'm going through.
Thank you,
Order History: [removed, shows home address] - shows 2 subscriptions for the Creative Cloud ordered on 12/26. This was supposed to be 1 subscription re-activated. I ended up with the existing subscription re-activated and a NEW subscription activated.
Bank Statement: https://docs.google.com/a/artinreality.com/file/d/0BzKnW0Kwq75DZ1JZbFltQ01pVDQ/view - shows TWO charges on 12/26 instead of one.
First Contact Transcript: https://docs.google.com/a/artinreality.com/file/d/0BzKnW0Kwq75DdnRic2VTWkZBdG8/view - Explaining the issue and asking for a resolution.
Second Contact Transcript: (not saved)
Third Contact Transcript: https://docs.google.com/a/artinreality.com/file/d/0BzKnW0Kwq75DRHY1c1pIemM3azg/view - Support employee saying I cannot receive a refund, and that he has to escalate the issue.
Email stating a refund has occured: https://docs.google.com/a/artinreality.com/file/d/0BzKnW0Kwq75DdmNybjlHQ2pwM00/view - I found this today, but in reviewing my bank statement no funds were ever credited back to the account for RMA:0065706197.

Hi Artinreality,
Someone will be contacting you shortly to help get things sorted out.
-Dave

Charged twice, need £26 refund

Hi,
One month ago I called BT help line and talked to some one that barely spoke english, I made it very clear that in the first bill that I paid (90.51 pounds.... ) I had been charged twice with regards to my broadband. I need a refund for 26 pounds to my account.
He admitted it had been charged twice by accident and claimed that this would be discounted in the next bill. I asked if he was sure it was fixed and he said it was indeed. Needless to say, I am writing this because he clearly disregarded his duty and I have not had that charge refunded.
Can somebody with at least a double digit IQ and that speaks english to the extent that we can communicate help me with this?
Thank you in advance.

Try Live Chat. They're usually more sensible than the phone helpdesk, and you can keep a copy of the conversation in case you need it.
You can click the white star next to this message if you think it was helpful.

TS1646 why does itunes charged me 4 times to my bank account? I need itunes to fix that

I need to get my refund from itunes since they charged me four times!!

You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT204088 My card has been double charged. How may I ask for refund?

My card has been double charged for app sale at itune. Can anyone direct me to refund procedure. Thanks Vaneet

You can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store

App Store is double charging me. How do I get a refund?

I've been having problems with the App Store lately. Mostly on in app purchases. I'll go to buy an IAP and it will fail saying it can't connect to iTunes. So, I'll go to purchase it again and it goes through the second time. When this happens I always get a double charge on my bill. How do I stop this from happening and how do I go about requesting a refund? This has happened three or four times now.
I'm on an iPad min/wr and a 5S.

Why does this thing think I'm on an iPad 3?

TS1646 We have several apple devices in our family who use my debit card for itune charges. I need to find out which device (itune account) these charges are coming from. Can you help?

We have several apple devices in our family who use my debit card for itune charges. I need to find out which device (itune account) these charges are coming from. Can you help?

You can't tell which device a purhcase was made on, but if your family members each have their own iTunes account to which your card is linked then you can check the purchase history on each of those accounts via the Store > View Account menu option on your computer's iTunes - that should have 'purchase history' section with a 'see all' link to the right of it

How do I notify apple that I need a refund of the $100.00 that I paid for fifty gigs of iCloud I can't use because I thought I could add my music library to it but I can't because iTunes sharing isn't running yet ?

How do I notify Apple that I need a Refund of the $100.00 that I paid for fifty gigs of iCloud storage that I can't use because I thought I would be able to put my music library on it and found out I can't? Only iTunes purchases are capable of use in iCloud presently.

1-800-MYAPPLE

HT3702 how can i get refund for a double charged app

how can i get refund for a double charged app

Click Support at the top of this page, then click the link under Contact Us.

Hi, i think ive been double charged for some songs on itunes, im not sure who to contact, please help!

hi, i think ive been double charged for some songs on itunes, im not sure who to contact, please help!

You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I purchased a CD on itunes and it charged automatically to the card under the account, but I wanted it to charge to my gift card. How do I get a refund and get the music to charge to my gift card instead?

I purchased a CD on itunes and it charged automatically to the card under the account, but I wanted it to charge to my gift card. How do I get a refund and get the music to charge to my gift card instead?

Hi TKCDM1!
You should try to get this purchase onto your iOS device by using the suggestions in the following article:
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

HT201272 I need a refund on my books I purchased from itunes because my ipod will not support them. I was on the apple chat last night and they tried to help but it did not work and they told me my ipod was to old to support them. I was wondering how do I

I need a refund on my books I purchased from itunes because my ipod will not support them. I was on the apple chat last night and they tried to help but it did not work and they told me my ipod was to old to support them. I was wondering how do I get the refund on them?

Try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Need a refund asap for an unauthorized charge

need a refund asap for an unauthorized charge

Hi Paule Sylvie,
I see you signed up for our ExportPDF subscription service recently. Is this the charge you are saying is unauthorized?
Please let me know so I can assist!
Kind regards, Stacy

Need itune refund double charge?

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