Need to erase hard drive and reinstall system on iMac but have misplaced original install disks. Tried to use a my copy of Snow lepord 10.6 from my Mac pro but will not boot. Can original install disks be replaced. Thanks

Need to erase hard drive and reinstall system on iMac but have misplaced original install disks. Tried to use a my copy of Snow lepord 10.6 from my Mac Pro but will not boot. Can original install disks be replaced. Thanks

Yes the original Install Discs can be replaced for a nominal fee. Call AppleCare, you will need a credit card and the serial number of the machine. You can use the AppleCare Contact Info for the phone number on your part of the planet.

Similar Messages

  • 2009 Mac Pro Quad Will Not Boot

    Hi.
    I have a 2009 Quad 3.0Ghz Mac Pro that will not boot up.
    I went to it this morning and the beach ball was spinning. I could not get it to stop and as a last resort, turned it off. It has been working fine, although
    I have noticed a little slow (Could be me, though).
    When I tried to reboot it, it tried to start, chime went off, but it stayed on the light grey screen and eventually, it had a folder with a question mark in it
    that blinked.
    I disconnected all peripherals, no change.
    Tried to boot from the optical drive  with Disk Warrior, no change.
    Anybody have any ideas?
    Thanks in advance for any help.
    Brian

    The Chime is generated in Software when the first part of the Power-On Self Test has passed. If an appropriate source of software can be found, booting is likely.
    it had a folder with a question mark in it that blinked.
    That says it could not find the last-specified source of software. the drive may be damaged, or it may have forgotten where it should be looking.
    Tried to boot from the optical drive  with Disk Warrior, no change.
    Next try a 10.6 DVD. "A Mac that cannot boot from an appropriate Installer/Utilities DVD has a Hardware problem".
    One of the simplest things it should be able to do is Startup Manager. Hold down the Alt/Option key at startup and it should draw a gray or blue screen and slowly draw an Icon for each potentially-bootbale device (including a bootable DVD, if inserted).

  • Erasing hard drive and reinstalling

    Hi folks! Can anybody tell me how to erase the hard drive and reinstall OSX?

    If you are selling it, then you will want to ensure
    that all of your personal information is removed.
    So... boot from the OS X disc and select Disk Utility
    from the Apple menu. Select to reformat the drive and
    under the options select to write zeroes. This will
    overwrite all the data on your drive.
    The usual erase does not overwrite your files.
    Don't forget, if you have purchased any tunes from iTMS, deauthorise your computer, or you will lose one of you'r 5

  • Erasing hard drive and reinstalling OS

    My mid 2011 iMac (OSX Yosemite 10.10.2) has been getting very sluggish despite ensuring sufficient spare space (currently 200Gb) and running the basic Disk Utility verify/repair routines. So having done a full data back-up I am now trying to erase the hard drive and reinstall the OS. Following the recommended steps in the Disk Utility I get as far as the erase disk stage but then an error message pops up saying "couldn't unmount disk". Has anyone encountered this before or have any suggestions please?

    Hello kayjayaitch,
    I'm sorry to hear you are having these issues with your iMac. If you continue to get this unmount notification, you may find the information regarding related unmount issues in the following article helpful:
    Using Disk Utility to verify or repair disks - Apple Support
    Also, if your iMac originally shipped with an Install disk, you may want to try using the Disk Utility on that Install disk, erase the hard drive from there, then try restoring from Internet Recovery as detailed here:
    OS X: About OS X Recovery - Apple Support
    Sincerely,
    - Brenden

  • Want to erase hard drive and reinstall Tiger- quick questions

    I am giving my G4 to my son in a couple of days and it now has Classic on it. My plan is to erase the whole hard drive and install just Tiger. So my thoughts are:
    1.) There are no settings I want/need to preserve. I have 4 Tiger CD's- is that the right number? I think I have them all but just want to make sure.
    2.) Do I insert CD holding down the C key and from some point when the CD loads, I chose Disk Utility and wipe the hard drive then? Are there different choices for wiping the hard drive? Like the number of passes?
    3.) And then is it just a simple matter of installing all 4 Tiger disks?
    Any other tips, tricks, advice you can give me? Tomorrow's the big day (2/1)! Thanks so much, I am a bit nervous about this......... Judy

    mrstee:
    Here are some directions you may find helpful:
    Formatting, Partitioning Erasing a Hard Disk Drive
    Boot from the install CD holding down the "C" key.
    Select language
    Go to the Utilities menu (Tiger) Installer menu (Panther & earlier) and launch Disk Utility.
    Select your HDD (manufacturer ID) in left side bar.
    Select Partition tab in main panel. (You are about to create a single partition volume.)
    Select number of partition in pull-down menu above Volume diagram.
    (Note 1: One partition is normally preferable for an internal HDD.)
    Type in name in Name field (usually Macintosh HD)
    Select Volume Format as Mac OS Extended (Journaled)
    Click Partition button at bottom of panel.
    Select Erase tab
    Select the sub-volume (indented) under Manufacturer ID (usually Macintosh HD).
    Check to be sure your Volume Name and Volume Format are correct.
    Click Erase button
    Quit Disk Utility.
    Installation Process
    Open Installer and begin installation.
    Choose to Customize and deselect Foreign Language Translations and Additional Printer drivers.
    Optional: Check box to install X11 (Tiger) BSD Subsystems (Panther & earlier).
    Proceed with installation.
    After installation computer will restart for setup.
    After setup, reboot computer.
    Go to Applications > Utilities > Disk Utility.
    Select your HDD (manufacturer ID) in left side bar.
    Select First Aid in main panel.
    Click Repair Disk Permissions.
    Connect to Internet.
    Download and install Mac OS X 10.4.11 Combo update (PPC)
    Computer will restart after installing update.
    Repair Disk Permissions as previously.
    Go to Apple Menu > Software Update.
    Install all updates.
    Computer may restart after updates.
    Repair Disk Permissions, again, as previously.
    Please do post back with further questions, comments or an update.
    Cheers
    cornelius

  • Erased Hard Drive and operating system accidentally via disk utility? Here's what to do

    I thought I had messed up majorly today when I attempted to erase and re-install an operating system on my friends macbook pro. I used another computer and targeted his computer so his hard drive would show up on my desktop. I then used disk utility and completely erased his hard drive. "Ooops" i thought after trying to then install Lion from my computer's applications folder. Wouldn't work. All his computer would show was a folder with a ? mark!!!
    I searched for a solution as to what to do in this situation and got a lot of conflicting complex suggestions. The one that made the most sense was to create a bootable external disk to reinstall the system. This didn't work for me, I was probably doing it wrong.
    HERE'S WHAT DID WORK FOR ME:
    (what you need)
    1) decent wireless internet connection (know the network and password)
    2) blank computer hard drive (no OS, no nothing)
    3) power cable
    thats it
    Step 1.
    Restart your computer and hold down "Command" and the "R" keys at the same time. do this for about 30 seconds or so and release
    Step 2.
    Your computer should, after a few seconds or so, show a spinning globe. Your computer will then start searching for an internet connection. Choose a network from the drop down menu and type in the password to the network.
    Step 3.
    Your computer will then connect with Apple.com's software site (I think this is called OSX Recovery or something [thus the holding down of the "R" for recovery key]) and find your computer's original operating system (not sure how far back this works, but it worked perfectly with Lion)
    Step 4.
    Download the OS
    Step 5.
    Upon download completion your computer may shut down. Just turn it back on and when its back up and running it will immediately start to install the OS it just downloaded.
    Step 6.
    Wait for this to complete and bam, you're back to having an operating system on your computer.
    I hope this works for anyone with my problem.
    Good luck!

    You will need to do the following:
    Install Mavericks, Lion/Mountain Lion Using Internet Recovery
    Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
    Boot to the Internet Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND-OPTION- R keys until a globe appears on the screen. Wait patiently - 15-20 minutes - until the Recovery main menu appears.
    Partition and Format the hard drive:
    1. Select Disk Utility from the main menu and click on the Continue button.
    2. After DU loads select your newly installed hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
    3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed. Quit DU and return to the main menu.
    Reinstall Lion/Mountain Lion. Mavericks: Select Reinstall Lion/Mountain Lion, Mavericks and click on the Install button. Be sure to select the correct drive to use if you have more than one.
    Note: You will need an active Internet connection. I suggest using Ethernet
                if possible because it is three times faster than wireless.
    This should restore the version of OS X originally pre-installed on the computer.

  • Saving Mail before erasing hard drive and reinstalling tiger

    I might need to erase my hard disk and reinstall Tiger. I would like to keep my mail app how it is. Last time I tried syncing my Mail App to my online mail accounts not all the mail was downloaded to MAIL. Anyone know some ways to go about this.

    First reinstalling Tiger is rarely necessary.
    Second .Mac sync only syncs the rules and preferences for Mail. It does not sync messages.
    See KB 301239, How to back up and restore your important Mac OS X 10.4 files.

  • Erase hard drive and reinstall Lion

    Hello Everybody,
    Is there a straightforward way to erase the hard drive of my imac and reinstall Lion. I have purchased the mac from my friend but I believe the HD hasn't been completely wiped as I can still see some of his files.
    OSX Lion was purchased and installed but is there a way to completely delete the HD, reinstall Lion and start with fresh computer?
    Thanks!

    I'm in the same boat but a slightly different twist. It appears, from talking to Apple support, that MobileMe corrupted some of my data on my iMac. Everything is backed up. It appears that some of the preferences have been corrupted because my scrolling doesn't work the way I set it. MobileMe propagated this corruption over to my Macbook Pro but I'm living with it right now. I turned MobileMe off on my iPad2 and my iPhone. I'll go and correct the issue but then the incorrect will turn itself back on. Even repairing permissions fixed stuff and they came back later. I chose to reinstall Lion. I booted CTRL+R, chose ERASE with the correct Mac format then double checked everything before reinstalling Lion. NO LUCK. Lion comes back but like the person above said, there are files still there so ERASE doesn't ERASE EVERYTHING. I still have issues with my preferences. I've installed the Lion Recovery Disk Assistant and have it loaded on a 4gb thumb drive. Now what I want to do is erase...blotto...flatline...zap... you name it, I want it GONE. Then I want to format and reinstall Lion from a totally naked disk drive. Anyone have any ideas?  Thanks very much. It was right here that I found out about the Recovery Assistant!

  • Mac Pro 2013 will not boot up

    After Power on, the Mac Pro (the newest) does not boot up. I have 2 Monitors connected to the Mac Pro. The first via HDMI, the 2.nd via Thunderbold. Also there a 2 HD Devices connected via USB. So when the Mac Starts up on the left (the main screen) a spinning wheel behind a grey Screen appears. The 2.nd Screen show graphical errors. And nothing happen. Onlny when i turn power off an i try it a 2nd. time the Pro starts up correctly. This appears nearly every day since two weeks. I have to start the Pro always two times before i can work with it. I have run the hard disk utility an i have repaired the permissions. the were no errors. I think the build in SSD may have a problem. So is there anyone outside who knows the problems i described ?

    Product recall?
    I doubt it. Considering demand for this product was so high it was on allocation for six months, the number of reported problems falls far short of a recall-level problem.
    It just sounds like this unit and a few others need service.
    Regardless, do not wait for Apple to take action. Focus on getting YOUR specific problem solved. Contact Apple as soon as possible.

  • Can't erase hard drive and reinstall Snow Leopard (SuperDrive)..

    Running OS X 10.6.8
    2.13 GHz Intel 2
    2 GB 1067 MHz DDR3
    I have the original "gray discs" with Snow Leopard on them, and a SuperDrive. I would like to completely wipe the computer, and start over with just Snow Leopard. When I tried to do this yesterday following this tutorial, the whole process sort of froze at Part One, Step Three.
    For the lazy non-link-clickers, here's the instructions I followed:
    1. Turn on the computer.
    2. Insert the Mac OS X Install DVD into the optical drive.
    3. Press and hold the "C" key while the computer starts up. The computer will start up using the Install media.
    ....And that's as far as I got. The machine turned on, the DVD whirled and clicked, and the screen glowed gray for about 10 seconds. Then, it went black, and the DVD stopped whirring. Then that cycle repeated. Over and over and over and over. For over 24 hours.
    So, what is going on, here?

    Well, Kappy, you were right: my 2009 MBA came with Leopard, so those Snow Leopard gray discs I was using did not come with my machine.
    Unfortunately, I was unable to find the Leopard gray discs that must have come with the computer.
    So, I found a retail copy. And then I:
    1) Inserted the retail OS X 10.5 disc into the SuperDrive.
    2) Double-clicked "Install Mac OS X.app" in the DVD contents pop-up
    3) Clicked "Restart" when prompted by the installer.
    ....And that's as far as I got. Again, the machine turned off and then back on, the DVD whirled and clicked, and the screen glowed gray for about 10 seconds. Then, it went black again, and the DVD stopped whirring. Then that cycle repeated. Over and over and over and over... Again.
    Sigh. What is the deal.

  • With Lion, How Can I Erase the Hard Drive and Reinstall The System Software?

    I plan on buying a used iMac with a Core 2 Duo so that I can run Lion.  Since Lion can only be purchased at the Mac App store what if I needed to erase my hard drive and re-install the system software.  How can I do this without a DVD with the OS on it like I have for Snow Leapard.  I suppose that I could boot from my Snow Leapard DVD and do the erase.  Then, I supposed I would be able to download Lion again from the Mac App Store without paying for it again.  But, how would you erase a hard drive and reinstall the system software when purchasing a new Mac with Lion already installed and no DVD at all with the OS on it?
    -- Kaydell

    When someone purchases any Apple computer with a DVD Drive, they should have recieved two DVDs... One contains the Operating System (up to Snow Leopard, Lion no longer ships on DVD) and the other contains the SYSTEM SOFTWARE (i.e. iLife and iWork). To install the software, they just insert the DVD with the SYSTEM SOFTWARE into any compatible Mac and run the installer. There is no need to erase the hard drive to install SYSTEM SOFTWARE. Maybe a friend can let you borrow the SYSTEM SOFTWARE DVD. The other option is to purchase the software via the App Store.
    FYI... App Store purchases are linked to the PURCHASER'S APPLE ID. So if you buy a used Mac from a friend and that Mac already has Lion installed on it,that Lion purchase is linked to YOUR FRIEND'S APPLE ID, not yours. So if you want to download Lion again, you will have to enter your FRIEND'S APPLE ID AND PASSWORD. You can always have your friend re-download Lion and make you a DVD copy.

  • I'm getting the grey screen during start up and can't boot the computer. I did a cmnd R but worried it would automatically wipe my hard drive and reinstall OS.  Is there a risk at cmnd R will result in wiped HD without me actively making that choice?

    I'm getting the grey screen during start up and can't boot the computer - MacBook Pro with lion.
    I did a command r after doing some research but got nervous that it would automatically wipe my hard drive and reinstall OS.
    I was nervous because it asked me for language for software use before any options were presented (such as repair via disk utility). It looked similar to an OS install.So I powered off....Is there a risk at command r will result in wiped HD without me actively making that choice?

    Repair the Hard Drive and Permissions - Mavericks, Lion/Mountain Lion
    Boot to the Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Repair
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu. Select Restart from the Apple menu.
    Reinstall Mountain Lion or Mavericks
    OS X Mavericks- Reinstall OS X
    OS X Mountain Lion- Reinstall OS X
         Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is
                    three times faster than wireless.

  • I have had my iMac for 55 days now and twice I had to power off/on and then It does not power up correctly.  I verified my disk and found errors that could not be repaired.  I erased the drive and restored system back to the previous day.

    I have had my iMac for 55 days now and twice I had to power off/on and then It does not power up correctly.  I verified my disk and found errors that could not be repaired (errors were associated with boot drive)  I erased the drive and restored system back to the previous day.  Has anyone else experienced this problem?

    Since it's a new machine, contact Apple's Support and let them deal with it. Allen's already recommended an Apple repair station visit. Do note that if you have AppleCare's protection plan and you're within 50 miles (80 KM) of an Apple repair station, you might be eligible for an onsite repair since yours is a desktop machine (depends on where you're located).  BTW, the AppleCare Protection Plan's the best warranty policy available for desktop machines. Get it if you don't have it before contacting Apple.
    27" i7 iMac (Mid 2011) refurb, OS X Mavericks (10.9.4), ML & SL, G4 450 MP w/Leopard, 9.2.2

  • Help! 13" macbook pro will not boot.  Tried running disk repair from HD recovery, not repairable.  Trying to reinstall OSx Lion, says disc is locked.  Do I have to erase the drive and lose everything?  I also have Bootcamp installed, will boot to Win OK

    Tried running disk repair from HD recovery, not repairable.  Trying to reinstall OSx Lion, says disc is locked.  Do I have to erase the drive and lose everything?  I also have Bootcamp installed, will boot to Windows no problem.

    Hotrodmkviii,
    try rebooting in Recovery mode, but when you reach the Mac OS X Utilities menu, run Terminal (from Utilities in the menu bar) instead. Inside the Terminal window, give it the following command, and then press the Return key:
    diskutil list
    Please include in your reply the output from that command.

  • I believe my macbook pro hard drive is bad.  I erased the drive and reinstalled the OS and the macbook still runs really slow.  I dont know if the hard drive is the issue.

    I believe my macbook pro hard drive is bad.  I erased the drive and reinstalled the OS and the macbook still runs really slow.  I dont know if the hard drive is the issue.

    Did you try an SMC reset too? It's easily done and none of those resets to the best of my knowledge hurt anything. When I was fooling with my system, which at one point was a home made Fusion setup, I needed to reset the SMC sometimes to get the drives recognized. Reading the documentation the sudden motion sensor is drive related but that seems to be about it.
    Some more specifics may be needed about the drive itself, the model number of your unit, and the OS version you're running.
    At present, the problem seems sort of odd to me. FWIW cable problems can be quite intermittent. I used Scannerz to find some of the problems on my original system that I later converted to a new HD and SSD combo. It can find lots of problems if you learn how to use it right (HD problems, logic board system faults, and cable problems) but you need to get a system at least partially up and running to use it, and it doesn't sound to me like your there right now (in other words, don't go out and buy it because at this point I don't know how it could help you)
    Another word of advice would be to not go out and start throwing parts at a problem unless you have a good idea what the source of the problem is. If you have a logic board problem, new drives and new cables won't make it go away, you'll just be wasting your money. Logic board problems, cable problems, and drive problems can all have very similar end user symptoms. The article that I linked above named "Hard Drive Problems" has a section on general symptoms of problems and if you read the article it becomes clear there's a lot of overlap associated with different types of problems.
    I assume that your unit isn't under warranty. If, by chance it is I wouldn't even fool with it and I'd take it to Apple and let them deal with the problem. You also might want to check with whatever Apple sources you have available to test your system, like an Apple store, and see how much they'll charge (if anything) to evaluate the system.
    I certainly hope this helps.

Maybe you are looking for

  • Transfer Entire iTunes Library- Incl. apps, movies, books, music, etc.

    I would like to transfer my entire iTunes file from my old computer to my new computer.  I have only been able to find information about transferring my music, but I would like to transfer my books, apps, etc. as well.  Thank you in advance to anyone

  • Pour some light on 0906 infotype Additional Data for Correspondence

    Hi Experts, I have now explored a infotype 0906 - Additional Data for Correspondence. hope its fetch my requirement regarding correspondence letter related to HR ( Appointment, Transfer letter etc) Please can u suggest how this infotype works and whi

  • Display stacked canvas on content canvas?

    hello all, i am try to show the stacked canvas on content canvas at design . but its not display. i set the following properties. type-stacked displayed:true blevel:none window: window which is assign to content canvas raised on entry: true display x

  • Pb stops at bb logo while trying to open an android app

    downloaded an android app from app world and it workd on instalation but trying to reopen it again it just stop at the bb logo with a light scrolling through it while trying to open any  android app and with that the app will still not open  open  pl

  • ME38 - Scheduling Agreements

    Hi Experts, In ME38 for the line items we are scheduling the line items internally for every line item. So when saved after scheduling spool is generated and we are able to see the output of a form. We would like to know which is the script configure