*Need* to install 10.4 on an iBook G4 with 10.4.11

Hi all,
I emphasize need because my boss brought in his daughter's iBook G4 and wants me to re-install the OS. Why, you may ask? The guy, in his infinite wisdom decided to half-assedly install a parenting control software and now the girl cannot get online. Of course, he doesnt remember any of the passwords or login info. Figures.
I already backed up all of the girl's info (he wanted me to delete it all, but the girl is not at fault here) and rebooted with the OS disc (10.4) while holding "C". Everything went fine until I got a message telling me the OS cannot be installed on the G4 (its currently running 10.4.11). I seem to remember there was a way to re-install just the OS (even if it was using a previous version) and leaving the rest of the files alone.
Help! This guy is like a moody teenager and wants this thing fixed by the end of the day. I hate to be "tech support" in situations like this... ¬¬

Perhaps, since he is 'the owner' he can call Apple Sales and
see about getting a replacement disc set for that specific iBook
+based on the serial number and model,+ and pay the fee for a
replacement on his company credit card, and ask about fast
expedited shipping. Unless he wants you to do this & also pay.
That could work. So long as the correct discs for the computer
are available for whoever is expected to do the work; and later
on when routine and preventative maintenance is to be done,
the daughter who uses the computer some of the time should
maybe be the one writing into forums for hints & tips on care.
The computer will need the discs for the processes involved
to work. And if he (the owner) does not want the responsibility
then the computer should go into the shop. They could wipe
the drive, test the computer, and install a bare-bones 10.5.x
Leopard on it. And it would still have no discs! (+No old accts.)
Getting a new install-restore disc set is fine, but if they are put
where the other set was misplaced, then it does not matter a lot.
A full retail Leopard 10.5 install disc won't have iLife or the apps
that came with the iBook, nor will there be an Apple Hardware Test.
And the 10.5 system is a bit different in how it works. You'd be on
call all the time once you start in on Leopard and upgrading it.
I wonder if there is a way to get into the computer, perhaps in a
single-user mode, and start the computer up without the secure
locks; and maybe then get it going without a boot-install DVD,
and then use an Uninstaller such as AppCleaner to find and
remove all the parts of that kid-proof security software...
You may have to see about contacting the company whose product
put the secure kid-proof locks on that iBook, and ask if they have a
way to disable and remove the item without an installer CD or if
there is a downloadable file you can put on a USB Flash and then
maybe start the computer up in SafeBoot, and run an uninstaller to
get rid of the software the owner put in, irresponsible to the outcome.
+Seems silly to have an irresponsible product owner foist off+
+on someone else the actions an adult person or wise child+
+could do. Makes me wonder who makes the other decisions.+
Anyway, between the links I posted, you can identify the exact
computer (info is on/in the computer) and if not, a trained tech
in an authorized Apple environment can certainly do the work.
PS: You may still be able to use that incorrect 10.4 installer
in the booted up mode, to see if you can change the Admin
password. Reset the Password and then see if you can re-
start the computer from its hard disk drive normally; maybe
then see if it will boot into SafeBoot mode (shift key held on
startup, login on prompt, continue at desktop Finder.)
If so, you may be able to at least use AppCleaner and try to
get the application keeping a lock on the internet, off the iBook.
If you can, then remove items to the trash. Restart the iBook
at some point after messing around in SafeBoot. You can use
Disk Utility to repair disk permissions from the iBook's OS, &
then restart, once (or if) the offending items can be removed.
There may be different or better angles on some of these ideas.
I'd suggest looking into another line of work...
Contact Safe Eyes: http://www.internetsafety.com/support/
Lookup Password: https://secure.parentalctrl.com/support/lookuppassword.php
Good luck & happy computing!
{ edited }

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