Netprotect plus. Real-time scanning constantly swi...

I keep getting told my "Computer is at risk". When I check, I find my "Real-Time scanning" is switched off. However I try, when I switch it back on, moments later it is off again. With a bit of fiddling about, I can get it to remain "active". However, the moment I open "Outlook Express 6" I become unprotected, once again. Thereafter, "Netprotect Plus" is overly sensitive and drops out continually, even if I've closed " Outlook Express 6". I have to fiddle about with it again, making sure "Outlook Express" is closed, to get it to remain operating "as it should".
Solved!
Go to Solution.

The real time scanner can become disabled (turned off) if
1) There's a conflict with another installed antivirus software
   (for example, I had to remove MSE, not just deactivate it)
2) There's a virus on the PC - I suggest using Malwarebytes (can be used with BTNP)
   http://www.filehippo.com/download_malwarebytes_anti_malware/
   Pay close attention during download to make sure you untick any toolbars or additional extras
   (A desktop shortcut is all you need and you can manually update, rather than automatically)
   You could be suprised by what it finds that BTNP didn't!
3) A BTNP update didn't install correctly
4) You've carried out a system restore on your PC - BTNP should update and correct itself after a short time
Possible solutions
remove BTNP using add/remove
Use the McAfee removal tool (steps 1&2 only) - http://service.mcafee.com/FAQDocument.aspx?id=TS100507
Then download it again.
or
XP - Click Start, Run, type services.msc, and click OK.
Vista or 7 - Type services.msc in search, right-click services, select Run As Administrator, then click Yes.
Look for McShield service and check the status.
If the status is Stopped, right-click the McShield service and click Start.
When McShield displays started, close the window.
Open BTNP and verify that Real-Time Scanning is enabled.
Close BTNP
Restart computer and check real time scanner again.
If Real-Time Scanning still switches off
*Download and run the oas-disabled-fix.cmd utility
http://download.mcafee.com/products/licensed/cust_support_patches/oas-disabled-fix.cmd
Restart the computer after tool completes.
The real time scanner should stay enabled now.
*I HAVE NOT TRIED THE ABOVE LINK, SO UNSURE IF IT WORKS, BUT McAFEE HAVE CREATED IT!
-+-No longer a forum member-+-

Similar Messages

BT NetProtect plus – Real time scanning and update...

I have posted this message as both a pointer in case others have the same issue as well as whether anyone has found a proper resolution.
I have recently experianced problems with my BT NetProtect plus indicating the Real time scanning has stopped and any attempt to restart it does not work. This is accompanied with it keep promptig that there is a new update and to restart the computer. This happened every time I logged on.
I had spent some considerable time with the BT support people who have now reinstalled the software about 6 time's after the 2 time I had already tried.
I run Windows 7 64 bit and recently installed an SSD drive. The key thing I have subsequently discovered in my upgrade is that I changed some registry settings to make my default installation location to be my D: drive. I followed this post :
The 64bit version has two versions of regedit. Make this change as well:
1.) Enter into Start>Run: %systemroot%\syswow64\regedit 2.) Go to: HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion 3.) Change the Path in DWORDs ProgramFilesDir, ProgramFilesDir (x86) to the new path, probably just changing the drive letter
Everything works fine apart from BT NetProtect plus which when installed new has the above issue. If I change the default install location back to C: drive then it installs OK and works OK when I subsequently change the default install location back to the D: drive. When I say works OK, that is until BT NetProtect plus issues a major update when the same problem appears again.
I am waiting further contact from the 3rd line helpdesk but the 2nd line team did not seam to know of this problem.
Has anyone else experenced it or know of a proper solution ?

A full McAfee scan on my desktop PC can take about 2 hours or so and a full scan sometimes slows down my over 3 year old desktop PC. Thats why I only do a full McAfee scan every once in a while but I do a quick McAfee scan every 6 or 7 days.
I do like the McAfee shredder though and use that now and again. I also got McAfee quick clean set to run at lest twice a week.
I have used Norton in the past and that slowed down my last PC more than McAfee from BT. The free version of AVG is good but its only an anti-virus. Some say the windows firewall is ok but not the best.
I also have windows defender set to do a quick scan every evening around 9pm. As most nights I have my Desktop PC on at that time.
I also do a disk clean up at leat once a day.
Darren

Real time scanning keeps shutting off in security suite

real time scanning keeps going off and have to keep putting it back on

I, too, have the Droid 4 and have experienced the random shut downs, tho not as frequently as you seem to be experiencing it. You said you did a factory reset - another option to try (that seems to help mine) is a system cache clear...
Power down phone
Hold volume up/down & power simultaneously until you see the Boot Mode Selection Menu
Use volume down to navigate to 'Recovery', use volume up to select
Should see screen with triangle and exclamation point next to an Android
Press volume up/down simultaneously to go into system recovery
Use volume rocker to navigate to 'wipe cache' and use power button to select
Once finished, use volume rocker to navigate to 'reboot system now' and use power button to select
It also may be a rogue app or a conflict with an app. Have you recently installed a new app? If so, try removing it ans see if that improves things.
How long have you had the phone? Is it still within the one year manufacturer's warranty?

Disabling Intego Virus Barrier Real Time Scanning Solved my Problem

I was having terrible problems trying to get time capsule to work with my macbook pro until i permanently disabled Intego Virus X5 Barrier's Real Time Scanning. This solved my problem. Hopefully it might help somebody out there too.

Often times, considering how advanced malware has gotten, a System Restore will simply result in getting infected again. Most infections I've come across tend to occur months before they actually strike and are found. If they are one of those infections that slip in overnight (those JavaScript ones that slip in through Advertisements and infected search results), those tend to infect even the System Restore points. System Restore is a handy tool to have, but it isn't bulletproof.
When such issues happen, MalwareBytes Anti-Malware and SUPERAntiSpyware are wonderful, free pieces of software to have around. Best scanners out there for Malware that are updated daily. To be on the safe side before you start messing with the system anymore, download and install MalwareBytes (http://www.malwarebytes.org) along with SUPERAntiSpyware (http://www.superantispyware.com) and perform a full scan with both scanners. Clean out any infections found, reboot if needed, and then we can go from there to see why the Security Suite is acting up.
When you install the Verizon Internet Security Suite (McAfee under the hood), one of the first things it does is disables the built-in Windows Defender as well as the Windows Firewall, since the Security Suite includes a Firewall and a Spyware scanner with itself. Having two Firewalls and/or real-time scanners in operation can cause some rather nasty problems, besides dragging down system performace. So yes, if the security suite is installed, it's normal for Defender and Windows Firewall to be disabled. When the suite is removed, Defender and Windows Firewall should automatically be re-enabled.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Post Moved NetProtect-Plus-McAfee-Security-Scan-P...

Moved to Other BB Queries http://community.bt.com/t5/Other-BB-Queries/NetProtect-Plus-McAfee-Security-Scan-Plus-amp-Rapport-cl...
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

You should only have one antivirus programme on your computer. You will need to decide which to have and uninstall the others. I, along with others on this forum would suggest that you uninstall all of them and install somthing else such as Microsoft Security or AVG Free or Avast free. McAfee and BTNet protect hog resources and are known to cause some problems such as you are having. If you do decide to uninstall them follow this guide.
http://bt.custhelp.com/app/answers/detail/a_id/13523/~/i-don't-want-bt-netprotect-plus-anymore.-how-...
Make sure you follow it including the McAffe removal tool part.
The Rapport software is I presume supplied by your bank. I don't know if this uses al lot of resources or could cause a conflict. You could leave it on meantime.

NetProtect Plus, McAfee Security Scan Plus & Rappo...

Hi - we have a random variation in the speed at which IE and Firefox run. IE is also very slow to start up on our MSN homepage.
Could it be that the anti-virus software we have installed is clashing?
BT NetProtect Plus version 10.5.240
McAfee Security Scan Plus version 3.0.318.3
Rapport version 3.5.1208.34
Windows defender - off
Thank you

You should only have one antivirus programme on your computer. You will need to decide which to have and uninstall the others. I, along with others on this forum would suggest that you uninstall all of them and install somthing else such as Microsoft Security or AVG Free or Avast free. McAfee and BTNet protect hog resources and are known to cause some problems such as you are having. If you do decide to uninstall them follow this guide.
http://bt.custhelp.com/app/answers/detail/a_id/13523/~/i-don't-want-bt-netprotect-plus-anymore.-how-...
Make sure you follow it including the McAffe removal tool part.
The Rapport software is I presume supplied by your bank. I don't know if this uses al lot of resources or could cause a conflict. You could leave it on meantime.

BT NetProtect Plus - Detections Found

Hey There!
I've recently installed BT NetProtect Plus on my Mac and it was all working beautifully. Yesterday I got a notification to say that 2 detections have been found, Wayhay! It works! Closed it and carried on, 10 mins later it pops up again, maybe I need to remove them myself, on closer inspection the notifaction tells me one has been cleaned and the other quarantined. Closed it again and it keeps popping up! I rang BT support and there suggestion was 'Turn off real time scanning'... any other suggestions people?
Toby!

My advice and that of others on the forum would be to uninstall BTNetprotect. It can cause problems on some computers and is a resource hog. Do a search of the forum to see the problems. There are far better free antivirus programs available such as Avast Free and AVG Free.
If you do want to uninstall BTNetprotect use this guide and make sure you use the BTNetprotect/McAfee removal tool after you have restarted your computer.
http://bt.custhelp.com/app/answers/detail/a_id/13523
If you do want to re use BT Netprotect, uninstall it using this guide along with the BTNetprotect/McAfee removal tool after a restart and then reinstall. This might resolve your problem.
http://bt.custhelp.com/app/answers/detail/a_id/38369/

Ignore specific file (BT NetProtect Plus)

Is there any way to set BT NetProtcet Plus up so it will ignore a specific folder? The reason is because I have a folder with a file in it that BT NetProtect Plus keeps thinking is a virus and deleteing it when I know for a fact it is not a virus. I know I could turn off the real time scanning but that would lower my PC's protecting alot.
Please if anyone know's post on here or message me.
Thank you.

I use the retail version but can you not open up security centre, click navigation in the top right hand corner, scroll down to Quarantine and Trusted items and include it there?

FAO Aarong/Webby - BT NetProtect Plus Firewall is ...

Evening boys,
It would appear the BT NetProtect Plus Firewall is causing my erratic speeds as I've just turned it off and am getting a constant 72mb on vmspeed.com and practically the same on bbmax.
The moment I turn it back on, speeds are dropping by a good 15-20mb, back off again and straight back up to 72mb and the whole test is nice and consistent?????
Why on earth would the BT NetProtect Plus Firewall be causing it?! I'm 99.99% sure that this is the issue as if I solely disable the real time scanning, the erratic speeds persist but turning off the Firewall and Bob's your Uncle?!
You won't get to ride the racehorse...until you've ridden the mule.... - RogerB 13/04/2010

pauldavies1980 wrote:
I'm using the BT Mcafee Netprotect Suite and was intrigued by this post so had to give it a go... Unfortunatly it makes no difference in the slightest on my machine with it disabled to when enabled, so can only assume Mcafee is doing something on your network to cause these fluctuation when doing speedtest.net.
My setup is 1gb NIC connected to Cisco Catalyst 1gb/s Layer2 switch which is connected individually to the Openreach modem & HH3. I deceided to go against connecting the red port on the HH3 direct to the OR modem as I wanted to capture an analyse the packets data so I can get some metrics on speed/throughput etc.
Sorry to hear that Paul but it is definitely the cause of mine?! I'm taking regular tests with the Firewall on and off now and the only consistent results are with it off!?! I have absolutely no idea what is causing this or why but I shall have to do some more digging....
You won't get to ride the racehorse...until you've ridden the mule.... - RogerB 13/04/2010

20 July Netprotect Plus update problems

The McAfee virus scan updated itself this morning and since then has kept turning off the real time scan!
Atempts to quick scan cause it to give "an unexpected problem has occurred"
Is this a botched update?

What Windows system are you using?
If it's Windows 8 then Windows Defender is an antivirus program that is turned on by default. If you installed BTNetprotect/McAfee it should have turned off Defender when it was installed but it could be that rather than turning it off they are conflicting and this has been aggravated when you installed the update.
If that is the case my advice would be to uninstall BTNetprotect. It can cause problems on some computers and hogs resources. Windows Defender is a capable antivirus program.
If you are using another Windows version then Windows Defender should only be working as an anti-malware program and should work alongside BTNetprotect/McAfee however I would still advise uninstalling it for the above reasons and installing another free antivirus program such as Microsoft Security Essentials, Avast Free or AVG 2013 free.
If you do decide to uninstall BTNetprotect follow this guide and remember to use the uninstall BTNetprotect tool after you have restarted your computer.
http://bt.custhelp.com/app/answers/detail/a_id/13523/~/i-don't-want-bt-netprotect-plus-anymore.-how-...

Bug Ridden BT NetProtect Plus update

HI folks,
since the recent update i'm now experiencing issues, namely with Real-Time scanning.
For some unknown reason it now keeps turning itself off.
Any thoughts/ideas on a workaround please?
Kind Regards
Andy
Solved!
Go to Solution.

My advice and that of others on the forum would be to uninstall BTNetprotect. It can cause problems on some computers and is a resource hog. There are far better free antivirus programs available such as Avast Free and AVG Free.
If you do want to uninstall BTNetprotect use this guide and make sure you use the BTNetprotect/McAfee removal tool after you have restarted your computer.
http://bt.custhelp.com/app/answers/detail/a_id/13523
If you do want to re use BT Netprotect, uninstall it using this guide along with the BTNetprotect/McAfee removal tool after a restart and then reinstall it may solve the problem.
http://bt.custhelp.com/app/answers/detail/a_id/38369/

BT Netprotect Plus stops Encore runnning

All the elements of Adobe Premiere Pro CS4 run OK except Encore. It keeps dropping back to the window that asks if you want to open or create a project. I discovered that with Real Time Scanning switched off it runs OK. Does anyone know how I make BT Netprotect like Encore?
Cheers
Trevor

I have seen a similar degredation of my PC's peformance, but mine seems to be a bit more drastic (10-15 minutes between functions). My software loooks like it auto updated within the same week as your original post.
I'm unable to perform a scan as it mentions that it has encountered an error . I can't even tell if my Anit-V is working correctly now .
I'm looking at trying out the following different remedies:
- Start in Safe Mode and try to run quick, then a full, PC Scan; just in case anything nasty has slipped through.
- If that fails, try to uninstall/reinstall the software.
If all of the above fail, my only solution will be to try to back up my pc and reformat (here's hoping it doesn't come to that; although I have just bought an external 1Tb storage device to perform the backup...)

Real-time control of properties

I'm poking around for a way to manually control a property of a layer in real-time, like you might do with pitch, playback speed, and volume on a MIDI controller. Ideally, I'd like for AfterEffects to capture the changes as keyframes, or something like that. I'd love to be able to drag a scrubber, or draw on a canvas with a stylus, and have AE translate those real-time movements into changes in clip properties.
I don't have a lot of experience with expressions, but I know how to write code. I think, with some research, I can get this to happen by using the Write-On effect, drawing on a canvas with the stylus, and then linking various properties to the X and Y coordinates of the brush. This is a decent partial solution -- at least I could capture organic movement and apply it to these properties, so I wasn't so hung up working with curves and Eases and quirky intermediate keyframes.
But it would be awesome if there was a plugin... or some precedent technique or expression... that would let me preview the clip in real time at a low resolution, and then use the stylus or mouse to capture movement as I watched. It would be a great tool for syncing certain properties to a soundtrack, creating complex and organic animations, stuff like that. I'd love to be able to do this with the TimeWarp property, and preview it as I went along.
"Changing properties" and "Controlling behavior" plus "Real-time" didn't come up with anything relevant, either here or in Google. Anyone have any leads as to how this type of thing might be achieved?

As Mylenium says, Motion Sketch is one way. There are also some specific features that have this kind of thing built in, like sketching with the Puppet tools and recording paint strokes.

NetProtect Plus - unable to turn on scheduled scan...

I have installed BT NetProtect Plus but am unable to set Scheduled Scanning. I click the "Turn on" button (which changes to "Turn Off") and set my schedule, click Apply, but when I return to the Home screen it still shows as Off and asks me to set it up. When I go to try again sure enough it's back to how it started (off). I've been around this circle several times now.
On demand scanning works fine.
I did a custom install omitting parental controls (no children!) and SiteAdvisor.
I'm running Windows 7 if that's relevant.
Any ideas?

Hi folks,
Sorry you are having a bit of hassle with this. I'll see what the story is and get it sorted for you so it does what it says on the tin.
Thx
Craig
BTCare Community Mod
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NetProtect Plus scheduled scans take days after up...

Since my NetProtect Plus automatically upgraded a couple fo weeks ago I find scheduled scans now take more than 24 hrs (don't know how long they took before, but I rarely noticed they were running, so a few hours max at the outside).
I have seen many references to this in these forums and elsewhere but am not clear on the recommended fix or workaround. I'd be grateful for any pointers. Many thanks in advance.

I found a setting "scan using minimal resources" in the Scheduled Scan Settings menu. This was checked by default when Net Protect Plus upgraded. I have now unchecked and hopefully solved the problem - essentailly I want the scan to run unattended anc completet overnight.

Netprotect plus. Real-time scanning constantly swi...

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