Network test report states. wireless radio is not functioning

When searching for wireless routers it does not find any. After running network test I was told to contact HP.

What printer model?
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Wireless network test report says wireless radio is not functioning, c7280

Wireless does not seem to stay on. Printed a wireless network test report and it says, "The wireless radio is not functioning. Contact HP support".

Let's reset the printer - turn the printer off, hold the # and 6 keys while turning it back on.
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I have an HP Photosmart C7250 All-in-one - Test Report - The wireless radio is not functioning

I have an HP Photosmart C7250 All-in-one and the wireless feature does not work. When I try to go through the Wireless Setup WIzard, the Test Report indicates the following - "The wireless radio is not functioning. Contact HP Support". Can you help me?

Let's reset the printer. Turn it off, hold the # and 6 keys while turning it back on. Go to Setup > Network > Wireless Network Test afterward to see if it worked.
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Officejet 6400 when setting up network error message reads wireless radio is not functioning

printer wont work wireless. Running windows 7 printer stopped printing wireless still works if using a usb cable installed software and re installed new software from the web my disk was old when running network setup comes up with a error message that the wireless radio is not functioning

I have a C309a that all of a sudden stopped communicating
The wireless radio is not functioning. Contact HP support
Wireless on PASS
Wireless working FAIL
USB communication works
Is there a reset or is the wireless trashed?

Wireless test report states that wireless radio is not functioning - contact HP support. Who/how do

C309a printer
Wireless network test report states wireless radio is not functioning. Contact HP support. How/who do I contact?

Hi,
You may find the local HP Support Center phone number listed below:
http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.html
Regards,
Shlomi
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Help, report says wireless radio is not functioning contact HP suport***

Help, report says wireless radio is not functioning contact HP suport***
wireless on pass
wireless working FAIL
This question was solved.
View Solution.

Reset your C7280 by turning it off, hold the # and 6 keys while and a bit after turning it on.
Now, run a Wireless Network Test from the front panel.
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I am employed by HP

"Wireless Radio is not functioning. Contact HP Support"

HP Photosmart C309a
This message displays on the Wireless Network Test Report. Wireless radio is turned "on" in Printer display, but unit will not print.

Reset the printer. Turn it off, hold the # and 9 keys while and a bit after turning it back on.
If that does not work, this is how to contact HP support: www.hp.com/go/totalcare
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On a wireless network test report, I get "The wireless radio is not functioning."

The printer is a Photosmart C309a all-in-one. I've used this printer for some time and did so wirelessly earlier today. Upon ordering a print job the printer failed to produce results. I ran a Network Configuration Page where it showed the printer to be offline with no Active Connection Type. I then ran a Wireless Network Test report and received the message: "The wireless radio is not functioning. Contact HP Support." IS THERE A FIX FOR THIS?
I reinstalled the printer software on my computer configuring it with a USB connection, in order to be able to use the printer. I was able to use it with the USB connection but would most definitely prefer a wireless connection. I also turned off the printer, router and computer and turned them on in the order outlined in the user's manual, but to no avail. This, of course, I did before reinstalling the software for a USB connection.

Hi,
I afraid the error indicate an an hardware failure..
You may try using a wired ethernet cable as a workaround, the printer will need to be services in order to repair its wireless card.
You may find the details to contact HP support by selecting your region and following Technical Support after you buy:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Shlomi
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My wireless network test report indicates "The wireless radio is not functioning. Contact HP support

HP Photosmart Premium All-in-One, Model # C309a...Windows 7, 32-bit. A Wireless Network Test Report tell me "The wireless radio is not functioning. Contact HP Support***
***-Critical: action required
Naturally my printer is out of warranty. Has anyone had experience with this problem. If so, how did you resolve it?

Is the error message from a diagnostic running on the computer or from the front panel of the c309a? The page here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Can't detect or connect to my wireless network - Diagnostics says wireless radio is not functioning.

Couldn't print; computer said printer was not connected. Tried to reconnect to wireless network, couldn't connect. Ran the Wireless Network Test Report, which said "the wireless radio is not functioning. Contact HP support."

Follow the instructions in the manual to reset the printer back to Factory Defaults. Now check the wireless radio status again. If the same, use the front panel to navigate and attempt to enable the wireless radio. Again, check the status after. If it still says it is not functioning, the wireless radio is indeed defective.
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Another network issue... C4780 - The wireless radio is not functioning. Contact HP support.

Hi,
I've trawled the forum for an answer to this and searched Google until I'm ready to drop the printer from a height.
A long time ago my printer "lost" its ability to carry out any functions wirelessly, which is a shame because it was the wireless capability that sold it to me, over similar models at the time. I coped with it, doing things the old fashioned way, more because I wanted to avoid spending an entire day messing around with it ...until today! Well, I've started so I'll finish (hopefully) as having wireless printing back would improve my workflow.
The error I'm struggling with is this one, when I attempt to configure printer for wireless:
The wireless radio is not functioning. Contact HP support.
I know others have had this issue, as my forum searches show and that for some people a solution was to reset the printer by holding in certain numbers on the keypad. However, that thread does not explain how to reset the printer if it has no keypad, i.e. mine, the C4780.
Anyone know how to do this? Better still, is there a fix out there for what seems to be a common and recurring issue for HP products right across the board?
Thanks in advance!

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Photosmart c309a- 'The wireless radio is not functioning, contact HP support'

My Photosmart c309a wont connect wirelessly. Upon running the wireless network test, the report states, and I quote "The wireless radio is not functioning. Contact HP support". The report then states the following:
Wireless on PASS
Wireless working FAIL
and everything following that stated as 'not run'.
Ive searched for other threads on the subject, and the only sloutions I can find are unplug the printer and plug it back in to reset it (made no difference), and try the HP print and san doctor (link was dead, found it manually and didnt work as it cant connect to or even see the printer on the network).
So the question is, is this a hardware fault, and if so what can be done about it?

Hello,
Yes, it is an hardware issue and indicates that the Wireless card is not functional.
Please call HP Tech Support for further assistance.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
Regards,
Jabzi
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Regards,
Jabzi
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Officejet pro 8500A wireless radio is not functioning

Have an OfficeJet Pro 8500A. Wireless connection stopped working. Tried restarting printer, router, and computer per troubleshooting suggestions in manual. No joy. Wireless Network Test Report gives a 'Wireless Working' status of 'FAIL'. Troubleshooting results at top of report says "The wireless radio is not functioning. Contact HP Support."
I found a solution to this problem in the forum for a C7280. It is to reset the printer by turning it off, and holding the # and 6 keys while and a bit after turning it on. Later on, there is a comment by another user saying the reset solution also works for the Officejet 8500.
O.K. so I'd like to try reseting my printer, but don't know how to do it. There are no "keys" on this model. I've searched through the user guide (searched on the term 'reset' in the PDF version) with no results. Can anyone help by either telling me how to use the reset feature on the OfficeJet Pro 8500A, or another solution to the wireless radio not functioning problem that I can try?
Thanks,

Thank you for your suggestions. I appreciate your help.
I had previously verified that the wireless radio was on. The wireless radio test report confirmed it was on.
I had not used the network settings reset function as I was focused on looking for a "printer reset" capability. Based on your suggestion I used the network settings reset and then printed the HP Network Configuration Page. This confirmed the settings had been reset. However this test also checks for all available 802.11 networks. The report shows the number of networks discovered as 0. Based on this, I'm assuming the wireless is still not working.

Wireless radio is not functioning on C7250. Reboot didn't fix. #6 didn't fix, wireless light is on

Wireless radio is not functioning on C7250. Reboot didn't fix. #6 didn't fix, wireless light is on, Vista 32 bit, Win 7 32 bit, D-Link DIR-625 router. Worked great for 2 years. Diagnostic says Contact HP support. Other functions work fine. Prints via USB all right.

Thank you for your suggestions. I appreciate your help.
I had previously verified that the wireless radio was on. The wireless radio test report confirmed it was on.
I had not used the network settings reset function as I was focused on looking for a "printer reset" capability. Based on your suggestion I used the network settings reset and then printed the HP Network Configuration Page. This confirmed the settings had been reset. However this test also checks for all available 802.11 networks. The report shows the number of networks discovered as 0. Based on this, I'm assuming the wireless is still not working.

"Wireless Radio is not Functioning" when Diagnostic Tool is run

I recently unplugged my HP Photosmart Premium C309a and relocated it to a new shelf beside my main computer. Wireless networking worked just fine before the move, and now it won't detect any networks to connect to. I've run the Wireless Network Test Report and it says "Wireless Radio is not functioning. Contact HP support." Is there anything I can do from here to help fix this problem, or do I have to pay for Repair Service somewhere? I would like to believe that this HP product can withstand more than a simple move from one shelf to another....
Any suggestions would be greatly appreciated!
*Note* I know for sure my network is working properly (since I'm connected to it right now...). My computer detects my network as well as a number of others in the neighborhood.
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View Solution.

Is the printer still under warranty? If not, yes you can have it repaired, but it may cost nearly what a new printer costs. Here is how to contact HP.
Your printer should be able to work with USB and it should also be able to be connected to your router with an Ethernet cable.
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Network test report states. wireless radio is not functioning

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