New 24: iMac 8800 FCE PROBLEM

I just got a brand new 24 inch iMac with the geforce 8800 graphics card. I installed Final Cut Express and it won't open! I get a configuration error that says "This software requires a certain hardware or software which is missing. *AGP graphics card." What is going on?? Can this be fixed?

Press <Esc> and the application should open. What version of FCE is this? You should be running version 3.5 or 4 with your Intel processor.
Message was edited by: R. Mitchell Fore

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New 24" iMac Screen Brightness Problem

My new 24" iMac's screen is much brighter on the left side than on the right. What should I do? Surely this is not normal for an iMac. Did I get a defective screen? Please help! Thanks in advance!

I got a 24" iMac from Amazon and noticed the screen gradient after a few hours of use. Then I also noticed a stuck pixel in the middle of the screen. I was very bummed and after reading through forums I realized that this seems to be a common problem. I was getting prepared for 3 "geniuses" gathering around my iMac telling me that they can't see anything wrong with it and then me trying to sell it on ebay with a $500 loss.
But things turned out quite different for me.
I took the iMac to one of our 5! Apple Stores here in Houston and explained the gradient and the stuck pixel to the Genius. He turned the computer on, looked at it for about five seconds and says "yep", turns it off and starts typing away on his MacBook. Five minutes later I asked him what he was doing and he goes: "Oh, I'm replacing it." Me: "the screen?" Him:" No, the whole thing!"
I was overjoyed, I almost couldn't believe it.
They brought out a brand new box and I asked him if they would let me transfer my files. They agreed and handed me a FW cable. I checked the new iMac for any screen issues and it looked perfect. So I started the setup and let it do its thing. I decided to go get something eat with my daughter while the iMacs were transferring files. Got back an hour later and it was done. The new iMac started up in my user account and everything. But then I noticed a black dot that almost looked like a dead pixel but it appeared to be right behind the glass and not on the screen itself. I asked another genius (the first one had left) if he could remove the glass and try to clean it. Sure enough he went to get the suction cups and popped off the glass. The black dust speck was visible and easily removed. The glass got re-installed and I packed the new iMac back into the box.
I expressed my feeling of satisfaction and headed home.
At home I thoroughly inspected the screen again and it appears to be nearly perfect.
I'm very happy now. Apple sells their products for a premium and I my case I received premium customer service. Way to go!

New 27" iMac: AIRPORT & BlueTooth Connection Problems

Hi There,
My 24" Intel Imac (C2D) has been replaced with new 27" iMac.
The problems mentioned below did not exist on the 24", However, I have real wireless
connection problems with the new 27";
1. AIRPORT: 27" iMac will not create Network (Computer to Computer) therefore I am unable to connect my iPhone 3G to its WiFi Network (some iPhone Apps - require WiFi)
2. BLUETOOTH: Although the 27" Imac is paired with my iPhone 3G - it will not connect iPhone to
Bluetooth..... BT options for both iPhone and iMac are ON and set as Discoverable.
(Note: Apple Wireless Keyboard & Apple Magic Mouse are both connected)
It seems as though Apple have changed procedure for actioning the above on these new 27" iMacs,
however they have not documented what is required to make it happen..... OR its a bug in 10.6.2 ??
If anyone has similar problems or knows of a workaround - all comments and advice would be much appreciated.
NB: This 27"iMac has no problems joining with an Airport Network (Airport Extreme Module) which then allows the iPhone 3G to also connect to that (for WiFi) But, that would seem to be an awkward and unnecessary proceedure ??
I'm baffled - there seems to be something missing (in OS Software or Procedure)

Sound like some strange issues.
1. AIRPORT: 27" iMac will not create Network (Computer to Computer) therefore I am unable to connect my iPhone 3G to its WiFi Network (some iPhone Apps - require WiFi)
So you don't have a wireless network that you normally use?
2. BLUETOOTH: Although the 27" Imac is paired with my iPhone 3G - it will not connect iPhone to
Bluetooth..... BT options for both iPhone and iMac are ON and set as Discoverable.
(Note: Apple Wireless Keyboard & Apple Magic Mouse are both connected
Are you saying that the iMac is using Bluetooth to connect to the keyboard and mouse but can't connect via Bluetooth to the iPhone?

I have a new iMac but having problems installing final cut express 4 from old macbook pro ?

i have a new iMac but having problems installing final cut express 4 from old macbook pro ?

FCE was discontinued nearly 3 years ago and is no longer supported.
I don't know whether it's possible to install it on Mavericks and if you do it may not perform properly.
Final Cut pro X and iMovie are the only Apple apps that are supported.

Printing problems with HP laserJet 1320 and new Intel iMac

My new Intel iMac won't print to my HP 1320 from Eudora or from web browsers. The applications "quit unexpectedly". From Safari, nothing happens.
I can print PDF documents and Office documents with no problems. The Intel is connected to a router via Airport. The printer is connected to the router via Ethernet. My old G4 iMac prints fine (connected to router via Ethernet) as does my G4 laptop (connected via Airport).

A post from another threat that might help.
From Payson
Solution!!!
Just spent 90 minutes with some nice folks in level 1 and level 2 support.
Problem seems to be that I used migration utility to import the soul of my old machine into the new machine. When you do that, you bring along the old print system (PPC vs Intel).
I had upgraded to 10.4.5 after the migration and assumed that it would correct any problem like that, but it had not.
After a great deal of trial and error, the solution was to go to move disk/library/printers to the desktop and restart the system
Then use the the install disk 1 that came with the iMac and use the OPTIONAL INSTALLS package to reinstall the printer drivers.
Worked like a champ.
Suspect similar problem might happen for any of you with I/O drivers.

I have an iMac4.1 and my iPhoto is very slow and the thumbnails correspond to the wrong pictures. How do I fix this? Or is my iMac too old? Will getting a new iMac solve this problem?.

I have an iMac4.1 and my iPhoto is very slow and the thumbnails correspond to the wrong pictures. How do I fix this? Or is my iMac too old? Will getting a new iMac solve this problem?
I realize is only 512MB of memory but I want to make sure that a new iMac will solve this problem. Can the new iPhoto handle 10GB or more of photos? Or do I have to go to Picasa anyways in which case I can buy any computer to do that?

The model of Mac is not partcularly relevant, it's the version of the OS and iPhoto that matter.
iPhoto - since 2006 - is good for 250,000 images.
Regards
TD

Apple aware of video problem in the new Intel iMacs

Macworld Daily News
Thursday - February 09, 2006
Apple investigates Intel iMac Front Row problems
By Macworld staff
Apple has confirmed it is aware of, and investigating, reports of video problems in the new Intel iMacs.
Recent reports claimed that some users had experienced random horizontal lines and other video playback problems when playing video in Front Row.
"Apple is aware of this issue and is looking into it," the company said in an email to a web-based pressure group that has been gathering information on the problem. "If a customer has any technical issues, they should contact AppleCare."
The problem is allegedly software-based.

"Sure, I'd be more understanding had it been an issue that required a very special set of conditions to trigger"
Apparently it does as this issue is not affecting all users.
"As I was told, affected owners would not be proactively notified"
Where you you prefer them to use their limited resources, trying to figure out who MAY be affected and sending them some sort of detailed action plan, or spending the resources determining the cause of the issue and developing a solution that can be distributed to the ones who need it not only now, but those that may discover the issue next week?
I can understand that you are frustrated, and don't blame you for feeling that way, but this is an all new piece of technology and bugs are going to come up that were missed in testing. No company can afford to test at a 100% level. To do so would drive the costs so high as to make it impossible to sell the product, especially to the market the iMac is aimed at. Apple has a pretty darned good track record of resolving issues quickly when they appear. Until they do you only have a few choices. Use the workaround until the solution appears, waste time complaining about it, or sell the iMac and purchase a different product. That's really about all you can do!
It was good of you to spend your valuable time, and yes it is valuable, trying to help the engineers or service reps solve the issue. That they spent that much time with you should show their commitment to solving this issue.
Be patient, give them a chance, they have not had long to try and figure this out.

Problem connecting to internet after NEW 27" iMac makes up from sleep

Ok, I have a brand new 27” iMac and when it connects to the internet after waking up from sleep mode doesn't have any download speed.. See image
This only happen when it wakes up and the only way to fix it is to restart the computer. I have tried turning on and off the airport as well as messing around with other settings and nothing seams to fix it.
I am using an Apple Airport Extreme with a Comcasts 20mb connection.
This is the only computer in the house that has this problem (3 other MacBook Pros) And while the iMac is registering no download speed, the other computer are cranking out at over 20mbps.
The fix for now has been turning off the power saving setting to allow sleep. so no sleep=internet.
Any one having this problem? I don’t really want to lug it back to the apple store but I will if I have to.

after waking up from sleep mode doesn't have any download speed..
Intel-based iMac, Intel-based Mac mini: How to reset the System Management Controller
Change your router channel. Sometimes this all you will have to do.
I don’t really want to lug it back to the apple store but I will if I have to.
You don't have to. Call Apple tech support. They can give you instructions over the phone if the issue is just software. You will have to bring it in if tech support suspects you have a hardware issue as they need to run diagnostic testing.

Clicking noise coming form my new 27" iMac custom order (loaded machine) anybody having the same problem I mean this unit is a day old.

clicking noise coming form my new 27" iMac custom order (loaded machine) anybody having the same problem?
I mean this unit is a day old.

Hey lawrencefromsaskatoon,
Sounds like a HD issue. Take into an Apple retail store.
-Aleks

Multiple problems with new retina iMac. Suspect graphics driver

New retina IMac, top spec, with latest Yosemite, and additional Cinema Display attached. Having multiple problems which I suspect are being caused by the graphics driver:
The long running issue with Adobe PS whereby under certain size options the tools cursor disappears and just has the arrow cursor.
With no warning, after doing an action such as opening an application the system reverts immediately to the login screen and does not show me as logged in.
After switching users, a blank screen other than the cursor is shown. Seems I have to power off to get past this one.
Can anybody shed any light on any of these, at least so that I can discount my theory of a single culprit?

So I went onto the Adobe forums and found a number of threads on this subject. A staff member replied with the following:
It's a video card driver bug introduced in MacOS 10.10 (which looks a lot like an old bug they fixed in 10.9).
Apple is aware of this, and the other video driver issues in 10.10, and working on solutions.
So thanks to Adobe we now know.

Before I buy has there been any problems with new 27 iMacs?

Before I spend my hard earned cash does anyone know if there has been any problems with new 27 iMacs?

Hello richard from Folsom:
Are you inside or outside? ( I could not resist, I lived in Sactown).
Anyway, advice is frequently worth what you pay for it, and mine is free.
If you want it, buy it. The posts above are right on the mark (except waiting is probably overly-cautious). The best advice (from anamusic) is to buy the extended warranty - well worth the money.
Barry

New intel iMac 20" problems...please advise.

I just purchased my first Mac last week. It is a 20" Intel iMac Core Duo with 2 gigs of RAM (apple RAM installed on site). After a day of use I began to have random kernel panics. Later, my system would shut down after two hours of use. I reset the SMC and that did the trick for 3 days. Now the top of the unit near the camera is getting hot and when I boot up from a shut down, the system does not boot to the desktop... it boots right into sleep mode, then takes about 15 to 20 minutes to wake from sleep mode where it goes into a couple of restatrs. Over the phone assistance has not been able to diagnose the problem and hardware tests all indicate that there are no problems. Furthermore, my work hours make it realy difficult for me to schedule time with a genius. I switched from a pc to a mac because I was tired of the problems with my pcs, but I am having far more trouble with my mac.

I will call apple when I get home. I have apple care for three years. The tech support has been good, but they are worried about the heat eminating from the area by the camera. Sadly, all the techs at my local apple store tell me that they are unfamiliar with the new intel iMac core duo and don't know what else to do. To top it all off, there was a popping sound from my mac and the the sound went out. I toggled the volume on the keyboard and the sound came back. I was told over the phone that I have to make an appointment with a genius to look at my system, but that they would only replace it if necessary. Sadly, my work schedule does not permit this. I wish I could just walk in and get the blasted thing replaced.

Game problem with new 17" iMac (got it 3 days ago)

This has happened about 6 times now while playing the starcraft on my new 17" iMac computer. While playing all of a sudden the game will crash and give me a error message which says that due to a unknown error the application starcraft has been forced to close...I just bought this computer because I heard they are more reliable then PC's but what is going on, I really don't know where to post this question but the game requires the cd-rom to be in the drive to play it so I don't know if it is a cd-rom problem or problem with the actual computer...please help me out here.
System information:
Hard Drive - 500gb
Ram - 2 gb
Processor - dual core 2.16
CD Drive - Superdrive
if you need to know anything else just let me now.
17" iMac Mac OS X (10.4.9)

Theorectically, it should run as long as it has been patched.
From Blizzard's support site:
At this time we have not announced plans to release a Universal Application update for our older titles to natively support Intel Macs. All existing titles that natively support Mac OS X (including StarCraft) will run on Intel-based Macs via the Rosetta binary translator included with Mac OS X.
StarCraft will require the Mac OS X Native Installer to install and play the game on an Intel-based Macintosh computer. Recent shipments of StarCraft include a Mac OS X Native Installer on the installation disc. However, players without a Native Installer on their installation disc may need to download the installer from our Patch Installation web page.
At this time there is no Carbon version of the StarEdit (StarCraft Campaign Editor) application, and there are currently no plans to create one. StarEdit will not run on an Intel-based Mac as a result since the Classic environment is not supported under Mac OS X.
StarCraft patches (including the game and Mac OS X native one) can be found here:
http://www.blizzard.com/support/?id=msc0411p
There are also special instructions available there. I don't play StarCraft so I can't guarantee success but this is your best bet for now. Good luck.
iMac Core Duo (20") Mac OS X (10.4.9)

New iMac 27" - Airport Problems

My new 27" iMac arrived today! I can connect to my network via ethernet (as well as the internet). However as soon as I switch Airport on, the screen goes grey and asks me to reboot.
I have reinstalled OSX twice, and check permissions, also have up applied all the software updates available.
Can anyone help?
Thanks

HI and Welcome to Apple Discussions...
*"the screen goes grey and asks me to reboot"*
That called a kernel panic.
Try a different Airport channel.
Open AirPort Utility, located in the Utilities folder in the Applications folder on a computer using Mac OS X.
Select the device you’re setting up, and then click Manual Setup. Enter the base station password if necessary
Click AirPort in the toolbar, and then click Wireless.
Choose a new channel from the Channel pop-up menu.
Try deleting this file.
com.apple.airport.preferences.plist
MacintoshHD/Library/Preferences/System Configuration.
Move that file to the Trash and restart your Mac.
Try restarting with only necessary externals, ie; mouse and keyboard.
Check to make sure your ethernet cable is connecting properly. If you are using a cable modem, disconnect it from the power source for 20 seconds and reconnect. Sometimes that helps.
If you are using a router, check the vendor site to make it's 10.6 compatible.
More help here. Resolving Kernel Panics - X Lab
Carolyn

Black/Blank Screen with Boot Camp Win 7 Install on new 27" iMac

I'm having a problem getting Windows 7 on a new 27" iMac and am familiar with the Boot Camp Windows installation process. Here's what I've done...
1. Run Boot Camp from OSX, partition the drive.
2. Insert Win 7 cd, proceed with installation.
3. Computer restarts and the 'preparing for initial setup' message displays with the Win 7 splash screen. When it switches to where it should be displaying the Win 7 desktop, the screen is black.
I can hear the Mac still running, but there's no display. It's like it's waiting for some type of user input for the intial Windows setup (haven't yet entered the key).
I've done a hard shutdown and restarted Windows with the exact same result. After reboot, I get the 'Windows was not shut down properly' message with the 3 safe mode options, where choosing either gets me the 'Windows cannot complete setup in safe mode'. And any key reboots it.
The Mac side still runs fine and holding the option key at start up gives the Mac/Win boot options.
I'm inclined to think that it's a video driver issue since the 27" is brand new. Maybe Apple used a new video card for the larger screen and haven't updated the Boot Camp drivers. I checked on ATI's site for an updated driver for the Radeon HD 4670 they say is in the new 27" model that's currently available. (not the quad core)
Is there any workaround for this? I was thinking of installing Vista instead, and upgrading to Win7 once installed, but if it's a driver thing, it would just be a long way to the same result and could have the same problem with Vista as well.
Any ideas?

I think I figured out what is happening here with the video drivers on the new iMac's and Win7. I believe it's re-directing the video to the mini display-port output when you see the screen go blank. I installed my Win7 x64 with no issues but I had an external monitor hooked up at the time and while it was installing the O/S my iMac went black but everything moved over to my external screen. Once it finished installing then everything went back to normal after a reboot.
Not sure if that helps anyone but pretty sure that's what is going on. So if you have another monitor handy, get the mini display-port adaptor from Apple and connect your external screen before you install Win7. Cheers!
P.S. If you have one of the new iMac's and want to install the latest Radeon drivers (after you have installed Win7 on your iMac), try the following. Download and install the drivers from ATI/AMD directly. They'll try to install and fail (no worries) but now the driver/install files will be unzipped into an ATI folder on your main Windows hard drive.
Now go to this site: http://www.driverheaven.net/modtool.php and download the tool and use the Vista instructions listed on the main page of the URL above. You shouldn't need to download the MSXML 6.0 and I don't think you need to disable the UAC stuff like they suggest for Vista (I didn't) and it works fine. UAC is not nearly as intrusive on Win7 as it is in Vista so I think that's why it worked for me and pretty sure the MSXML 6.0 is already in Win7. Once the program has modified the mobile Radeon drivers then you can run "setup" from your ATI directory and the new drivers will finally install correctly including the Catalyst Control Center. Voila! I now have 9.10 drivers up and running on my new 27" iMac and working perfectly so far.
James
Message was edited by: joudbren

New 24: iMac 8800 FCE PROBLEM

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