New Apple TV is unable to connect to Wifi hub (other apple products connect just fine)

My parents new Apple TV is unable to connect to their wifi. It finds it fine and when we put in the password it states it is unable to connect. All their other apple products connect just fine as does their PS3. I have tried unplugging/ plugging back in everything, no luck...

Hi
Make sure your ATV has the same network name as your other components.  If your ATV is new, you can call Apple for free support.  They are great.

Similar Messages

  • HT204409 I am unable to connect to my Wi-Fi at home, but am able to connect at work.  Using my new iPad 4G with cellular and a Motorola SBG6580.  My iPad 3G Wi-Fi only connects just fine; the 4G just "spins the gear."

    I am unable to connect to my Wi-Fi at home, but am able to connect at work.  Using my new iPad 4G with cellular and a Motorola SBG6580.  My iPad 3G Wi-Fi only connects just fine; the 4G just "spins the gear."

    Some things to try first:
    1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    4. Go into your router security settings and change from WEP to WPA with AES.
    5.  Renew IP Address: (especially if you are droping internet connection)
        •    Launch Settings app
        •    Tap on Wi-Fi
        •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
        •    In the window that opens, tap on the Renew Lease button
    ~~~~~~~~~~~~~~~~~~~~~~~~~
    iOS 6 Wifi Problems/Fixes
    Fix For iOS 6 WiFi Problems?
    http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
    Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
    http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
    How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
    http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
    iOS 6 iPad 3 wi-fi "connection fix" for netgear router
    http://www.youtube.com/watch?v=XsWS4ha-dn0
    Apple's iOS 6 Wi-Fi problems
    http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
    ~~~~~~~~~~~~~~~~~~~~~~~
    Look at iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
    How to Fix: My iPad Won't Connect to WiFi
    http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
    iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
    How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
    Unable to Connect After iOS Update - saw this solution on another post.
    https://discussions.apple.com/thread/4010130
    Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

  • My ipod 4G won't connect to my wifi at home with new router. Says "unable to connect" and won't give me any other options. Have tried resetting network connections. Help.

    My ipod 4G won't connect to my wifi at home with new router. Says "unable to connect" and won't give me any other options. Have tried resetting network connections. I don't want to lose anything. I have tried turning everything off and back on again. Desktop and laptop are working fine. Sometimes it turns on suddenly and I can use it for like 20 mins but then shuts off again. Same thing is happening with my dad's iphone, Help.

    Does the iOS device connect to other networks?
    Does the iOS device see the network?
    Any error messages?
    Do other devices now connect?
    Did the iOS device connect before?
    Try the following to rule out a software problem:                 
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    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
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    - Power off and then back on your router
    .- Reset network settings: Settings>General>Reset>Reset Network Settings
    - iOS: Troubleshooting Wi-Fi networks and connections
    - Wi-Fi: Unable to connect to an 802.11n Wi-Fi network       
    - iOS: Recommended settings for Wi-Fi routers and access points
    - Restore from backup. See:
    iOS: How to back up
    - Restore to factory settings/new iOS device.
    If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar

  • TS4268 I just downloaded the new iOS7 onto my iPhone 5 and now I can not get my iMessage to activate with my Apple ID! My iPad connected just fine but my iPhone won't. Please help

    I just downloaded the new iOS7 onto my iPhone 5 and now I can not get my iMessage to activate with my Apple ID! My iPad connected just fine but my iPhone won't. Please help

    I would go to Settings - General - Reset - and Reset Network Settings
    Try it again after the phone restarts

  • Who do I contact with an idea for new Apple product?

    I have an idea for a new Apple product which I believe could allow them to venture into a new tech maket. However I am unable to find an e-mail address for anyone even moderately related to the Apple design team. Any help with contact details would be much appreciated.

    See this link to submit an unsolicted idea:
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  • Question about the smell of new Apple products (in this case an iMac)

    Hi!
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    Regards Tobias

    Thank you!
    Of course everything has a smell, especially new things, but in my opinion Apple products have a much stronger smell than everything i ever owned. And as Diane Benoît replied below, see reacted heavily to her old mac (by the way, Diane im glad you don't have problems with your Mac any more).
    I know iMac's are free from brominated flame retardant now, but are there any other flame retardants, or methods to avoid burning electronics, that Apple replaced the old one with?
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    / Tobias
    Message was edited by: TorBjorn123
    Message was edited by: TorBjorn123

  • I have an iPhone 4 and am in Nepal. My phone was previously able to connect to wifi, but now is unable. I have an iPad and that is able to connect just fine. This problem is with every wifi hotspot I have tried so it is the phone not the modem.

    I have an iPhone 4 and am in Nepal. My phone was previously able to connect to wifi, but now is unable. I have an iPad and that is able to connect just fine. This problem is with every wifi hotspot I have tried so it is the phone not the modem.

    Try Settings > General > Reset > Reset Network Settings.

  • How long does it typically take to update new apple products?  I'm speaking in terms of software/firmware updates.  My new Apple TV and iPad 3 are glitchy, which is extremely frustrating considering I have the last gen of each sitting there working great.

    How long does it typically take to update new apple products?  I'm speaking in terms of software/firmware updates.  My new Apple TV and iPad 3 are glitchy, which is extremely frustrating considering I have the last gen of each sitting there working flawlessly.

    I appreciate the responses, however my initial post was too vague. I apologize and will explain.  The specific issues are the window closes occasionally when loading something large, that has ceased in the last day or two. My battery life is no where near the second gens, is that the extra hardware at work? I thought that had been accounted for? One of the frustrating, albeit humorous occurrences is when I placed the second and third gen within 1 foot of each other, turned off LTE, and streamed a video.  From every location the second gen out ran the new model on 3G signal, lol.  Not a huge deal since I have wi-fi or LTE pretty much everywhere I am, but disappointing none the less. 
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  • HT1752 I recently purchased an old iMac G3 Macintosh. I was wondering, is there a way where I can update it without using an external disc? I've seen the newer Apple products with the dock, if I update my iMac G3, will it have that, and if so, how can I d

    I recently purchased an old iMac G3 Macintosh. I was wondering, is there a way where I can update it without using an external disc? I've seen the newer Apple products with the dock, if I update my iMac G3, will it have that, and if so, how can I do that?

    I was wondering, is there a way where I can update it without using an external disc?
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    If you are in the USA, you can try calling the Apple Store (1-800-MY-APPLE) for an OS disk. As recently as Jan 20, someone posted here that they were able to buy Tiger by calling. It was not clear whether the disks were replacement system install/restore disks or full retail install, but it's a free call.
    When you do "About this Mac" to check teh OS verion, also look at the processor speed and tell us what that says. That can help with recommendations for an upgrade path.

  • I just bought a new iMac last week but there's no iWork (no pages, numbers or keynote ) in my iMac. I understand that these apps i coming free when we bought a new apple product. What should I do or find the iWork for free?

    I just bought a new iMac last week but there's no iWork (no pages, numbers or keynote ) in my iMac. I understand that these apps i coming free when we bought a new apple product. What should I do or find the iWork for free? I've checked in apps store & there cost me $19.90 each. Theres no free version available.

    Check the info of the Up to Date program: http://www.apple.com/creativity-apps/mac/up-to-date/

  • This is my first new apple product. The viewing screen on my laptop has three long cracks along the sides and I have no idea why!

    This is my first new apple product. The viewing screen on my laptop has three long cracks along the sides and I have no idea why!

    Take it to an Apple store or AASP.

  • HT5622 Do iMessages ,videos , photos , and games all transfer when I buy a new apple product?

    Do iMessages ,videos , photos , and games all transfer when I buy a new apple product?

    Yes, except photos will only transfer to the same device.   For example, you could not restore an iPhone from the backup of an iPad and have photos transfer; it would need to be another iPad.  Other restrictions for "cross-device" restores include:
    When restoring from an iPhone or iPod touch backup to an iPad (or vice versa), only third-party apps and their data will be restored. Icon order will not be restored.
    Apps that are not compatible with the device you are restoring to will not be restored, for example, iPad-only apps will not be restored to an iPhone.

  • TS1398 have been connected to my wireless network using a netgear sky broadband router succesfully for a few weeks, suddenly can't connect, network is showing but no signal - all other wireless gadgets are connected just fine - including iphone - any idea

    my ipad 4 has been connected to my wireless network using a netgear sky broadband router succesfully for a few weeks, suddenly can't connect, network is showing but no signal - all other wireless gadgets are connected just fine - including iphone - any ideas?

    Some things to try first:
    1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    4. Go into your router security settings and change from WEP to WPA with AES.
    5.  Renew IP Address: (especially if you are droping internet connection)
        •    Launch Settings app
        •    Tap on Wi-Fi
        •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
        •    In the window that opens, tap on the Renew Lease button
    ~~~~~~~~~~~~~~~~~~~~~~~~~
    iOS 6 Wifi Problems/Fixes
    How To: Workaround iPad Wi-Fi Issues
    http://www.theipadfan.com/workaround-ipad-wifi-issues/
    Another Fix For iOS 6 WiFi Problems
    http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
    Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
    Fix For iOS 6 WiFi Problems?
    http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
    Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
    http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
    How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
    http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
    iOS 6 iPad 3 wi-fi "connection fix" for netgear router
    http://www.youtube.com/watch?v=XsWS4ha-dn0
    Apple's iOS 6 Wi-Fi problems
    http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
    ~~~~~~~~~~~~~~~~~~~~~~~
    How to Fix a Poor Wi-Fi Signal on Your iPad
    http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
    iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
    How to Fix: My iPad Won't Connect to WiFi
    http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
    iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Connect iPad to Wi-Fi (with troubleshooting info)
    http://thehowto.wikidot.com/wifi-connect-ipad
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
    How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
    Unable to Connect After iOS Update - saw this solution on another post.
    https://discussions.apple.com/thread/4010130
    Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

  • We own 5 Apple devices but for some reason I cannot get iTunes to recognize one of the iPads.  The other 4 show up just fine and we can sync and do all the stuff we are supposed to do, but this one device is never recognized.  Tried everything.  Help!

    We own 5 Apple devices but for some reason I cannot get iTunes to recognize one of the iPads.  The other 4 show up just fine and we can sync and do all the stuff we are supposed to do, but this one device is never recognized.  I've tried updating the software, reinstalling iTunes, using different ports on the laptop, different cables...just about everything.  I have NEVER been able to connect this one device, but all the others are fine.  I'm at my wits end.  Is there someone out there who can help a relative novice figure out what's going on?  Thanks so much!

    iPad not appearing in iTunes
    http://www.apple.com/support/ipad/assistant/itunes/
    iOS: Device not recognized in iTunes for Mac OS X
    http://support.apple.com/kb/TS1591
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    iTunes for Windows: Device Sync Tests
    http://support.apple.com/kb/HT4235
    IOS: Syncing with iTunes
    http://support.apple.com/kb/HT1386
    Apple - Support - iPad - Syncing
    http://www.apple.com/support/ipad/syncing/
    iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing
    http://support.apple.com/kb/ts4062
     Cheers, Tom

  • TS1398 my ipod will not connect to my home wifi, it can see it and asks for a password but will not connect. I have tried it at another location and it will connect to other wifi connections. I have another ipod that is connecting just fine to my home wif

    My ipod will not connect to my home wifi, it can see it and asks for a password but will not connect. I have tried it at another location and it will connect to other wifi connections. I have another ipod that is connecting just fine to my home wifi.

    - Reset the iPod. nothing is lost
    Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Power off and then back on your router
    - Reset network settings: Settings>General>Reset>Reset Network Settings
    - iOS: Troubleshooting Wi-Fi networks and connections

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