New HP ink cartridges - still not printing black

New HP inks - but still not printing black. Have re-inserted; cleaned printhead; store replaced ink cartridge incase faulty; ink levels all full. No black printing; just good old faint grey. I am so frustrated with this printer and dont really want to have to schlepp it to the repairs place when it was working perfectly before I replaced the ink. Have had to pay the shop for 2 black inks as clearly the first wasnt faulty - it's the printer. Have even tied the APP suggestion but still grey where it should be black! Reluctant to take out printhead and wash it under tap. Should i try that?!!

Hi @rhare 
No, personally I suggest calling us instead. Some printers have printheads that are intended to be removed and cleaned if necessary, your printers printhead is fixed and is not intended to be removed.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Similar Messages

  • Black ink cartridge will not print even after installing a new cartridge

    my black ink cartridge is brand new and will not produce any print.    The other 3 color cartridges are also new and they print fine.  The set up cartridge is out of ink.  Is it needed once the printer has been set up?

    Hello rhergnal,
    Welcome to the HP Forums.
    I see that you are having some issues with printing in black.
    Just so you are aware, you do not need to keep the starter ink cartridge once it has been used.  It will not be needed again.
    Please click on the following link that deals with when the Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart Premium e-Al....
    Please feel free to write me back if you have any other questions or concerns.
    Cheers,  
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • Photosmart C309a black ink cartridge will not print

    Hi.
    I am having problems with my Photosmart Premium C309a printer. It will not print using the black ink cartridge. I pulled this printer out of storage and the original cartridges had run out. I replaced these with brand new cartridges. When printing a quality report, everything turns out fine except there is no text and no black square from the black ink cartridge (however the photo black cartridge DOES print). Printing a page of text just results in a blank page. However, images and coloured text print out fine.
    I have tried a lot of troubleshooting steps listed on these forums and elsewhere. Soaking the pritnhead seems to be the most effective solution for others but this has not worked for me. However I cleaned the printhead very thoroughly and there is no trace of ink anywhere in it. So far I have discovered that it is a hardware issue rather than a software one as there is no black ink on pages I try to photocopy. I have tried the following troubleshooting steps:
    Turning both the printer and PC off and on again
    Resetting the printer to factory defaults
    Reinstalling the ink cartridges
    Automatically cleaning the printhead (several times)
    Aligning the printhead (fails - probably due to the absence of black ink)
    Soaking the printhead in hot water (twice)
    Rinsing the printhead under running hot water
    Manually scrubbing the printhead with cotton buds
    Making sure the cartridges are vented properly
    I'm at a loss as to what to do next. Any help would be greatly appreciated.

    I am having the same problem. I 've soaked the heads, I've put genuine ink in. I've tried everything but cannot get it to print in the Black XL.  Prints all other colors and the photo black, but no in text black. So irritated right now !!!
    HELP ! ! !
    I've even did a hard factory reset.

  • HP Photosmart Premium Fax All-in-One Printer-C309a-new black ink cartridge will not print

    i just installed a new black ink cartridge (manufactured by HP) when print quality became poor in the middle of a job.  it completed the job fine, but when i have tried to print subsequently, only those parts of the document that are in color/greyscale will print.  the black is simply absent from the document.  the supply level is showing as fine and all diagnostics indicate there is no probem.  i have not received any error messages.  i have tried turning the printer on/off.  i have tried cleaning the printheads.  i have tried uninstalling & reinstalling the cartridge.  i do not have any additional black cartridges to try to see if that will solve the problem, but as noted above, it did work initially.  i am just printing to regular plain white printer paper.  i have tried all the relevant steps in the HP troubleshooting document for poor print quality posted elsewhere on this page.  nothing has worked!  someone else's post mentioned resetting the printer, but did not say how it was done.  any ideas on a solution??? thanks!
    This question was solved.
    View Solution.

    To reset the printer, follow these steps:
    While the power is on, remove the power cord from the back of the printer. Wait at least 30 seconds, then connect the power cord to the back of the printer, then turn the unit on. That will complete a power reset.
    Now, missing black during printing can be a result of a couple of things. If it is only missing say when printing from Word, then the print settings within Word are set to grayscale only (or something similar) which would exclude the black cartridge. If it is from all programs, then it is either the main print settings set to grayscale only, or the printhead/cartridge is clogged up/dirty. If it is not the print settings, then create a print quality report and follow the steps in this document:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01624986&tmp_task=solveCategory&cc=us&dlc=en&la...
    007OHMSS
    I was a support engineer for HP.
    If the advice resolved the situation, please mark it as a solution. Thank you.

  • NEW HP Black ink cartridge will not print

    Our HP 6520 just randomly stopped printing black, it will print color that's it.
    I've tried taking the cartridge out and putting it in water for a few minutes then back in and nothing. We have now bought 2 new black cartridges i'm at a loss any help would be greatly appreciated. I have already completed all of the troubleshooting listed the forums.
    Also it's out of warranty being it's over a year old so HP support is not an option

    The post here has links to a troubleshooting document for the Photosmart 6520.  If the steps there do not resolve the issue please call HP Support, even if the printer is not longer under warranty.  In the US or Canada call 1-800-HPINVENt, elsewhere see the document here for contact information.  If the above does not give satisfactory results then please post back here.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • I changed the black ink cartridge - does not print

    I changed the black ink cartridge to a refilled one, but as it did't work , changed it to a genuine one.  Now the printer does not print, though it seems to be working, all I get is plank pages.  I unplugged the printer, but it didn't help.  what can I do?
    The genuine cartridge is new and has ink. I changed an other cartridge too  (blue) , but this one to a genuine one, and it is working if I copy/print coloured pictures.

    Hi there, which printer model do you have?
    *** If my reply was helpful, please click on the "Kudos Thumbs-Up" on the right, as a way to say "Thanks!".
    If this reply also fixed your issue - please click the "Accept as Solution" button, so that others can find the same answer. ***

  • Phonosmart 310a black ink cartridge will not print

    Inserted new black (not photo black) cartridge and on test nothing is printed on the paper.  ran test and the place where the black should show up, prints a blank.  Visual test on printer screed show all colors, including black, full.  Ran cleaning  twice, no printing.  cleaned vent hole.  cleaned ink port....pushed down on screen gently and ink puddled around the screen.  replaced the cartridge,  no print.  shook cartridge and got liquid sound indicating ink was inside. 

    The document here has troubleshooting steps that may help resolve black not printing on your Photosmart c310a.  If the above does not resolve the problem the post here may help.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • HP3070A Black Ink Cartridge does not print

    My black ink cartridge started printing badly so I changed the cartridge and now it doesnt print any black at all.  Having done all the usual things eg: ink clean, print head alignment check, restart, etc etc several times I found a post on this forum saying to try switching paper type to glossy.  Lo and behold - prints perfectly! A life saving tip as I work from home and need a printer to do my job.   I have had the printer for 18 months, so it's out if warranty now, quelle suprise, but apparently HP are extending this to two years as this is a known fault with the HP3070A?  So how do I go about getting a repair/replacement under this new warranty?  I've tried to find a contact tel no for HP Support but funnily enough it isnt available.  I am a member of Which? and bought this printer on their recommendation.  I will be contacting them to tell them to change oit to a "Don't Buy" if this isnt resolved quickly.
    Come on HP support - support me!!!

    The UK Support site here says chat or telephone support is available 8:30AM to 6PM local time.  I suggest trying tomorrow.  If you are unsucessful tomorrow post back here and I will see what I can do to escalate this.
    HP contact options
    Based on the information you provided, the following contact options are available for your product.
    Chat - Chat is currently unavailable. Please come back during the hours listed belowHours of operation
    Monday through Friday 8:30 a.m. to 6:00 p.m. (Excluding public holidays)
    Phone - Call is currently unavailable. Please come back during the hours listed belowHours of operation
    Monday through Friday 8:30 a.m. to 6:00 p.m. (Excluding public holidays)
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Black ink cartridge will not print

    I just finished a one hour online chat with HP Support. The black cartridge of my C6180 will not print. After going through many steps the Support tech stated "I appreciate your patience and efforts in performing all the troubleshooting steps provided. I apologize to inform you that we have tried all the possible troubleshooting steps that should have resolved the issue. However, the issue at hand is with the hardware of the unit."
    My printer, the C6180, is only 15 months old and I paid $239.99 + charges - no warranty purchased. This printer was only used in my home and always treated gently. I was told that the best HP can do for me is allow me to purchase a refurbished C7280 for $224.99 or a refurbished C8100 for $239.99. Needless to say, I refused the offer. I informed HP that I will never purchase another HP product. BUYER BEWARE!

    ELF123 wrote:
    I have the HP Officejet J5780, I have had the printer for a year and I have NEVER been able to print out of the Black cartridge. I always have to change my documaent to a color in order for it to print. I have replaced the catridge a few times, thinking that would help, still will not print.Using black cartridge # 74.
    Thank you
    What happens when you make a black copy?  Does the printer go through the motions of printing but there is no black ink on the page?  Try printing a test page from the front panel as shown here.  If there is no black printing then remove the black cartridge and gently blot it on a damp tissue.  Do you get a mark of solid black ink?  If there is a blot of black ink but no black printing in the self test pagethen your printer likely requires service.
    Regards,
    Bob Headrick, Microsoft MVP Printing/Imaging
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Black ink cartridge does not print

    C4385 will not print from Black ink cartridge - have tried 2 new cartridges ink level is full
    Any ideas on a cause? and Fic?

    Hi, which printer model do you have?
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

  • New black ink cartridge will not print from computer or glass.

    Able to print from word documents, e-mails.  But cannot print off from glass copy face or internet web sites.

    To reset the printer, follow these steps:
    While the power is on, remove the power cord from the back of the printer. Wait at least 30 seconds, then connect the power cord to the back of the printer, then turn the unit on. That will complete a power reset.
    Now, missing black during printing can be a result of a couple of things. If it is only missing say when printing from Word, then the print settings within Word are set to grayscale only (or something similar) which would exclude the black cartridge. If it is from all programs, then it is either the main print settings set to grayscale only, or the printhead/cartridge is clogged up/dirty. If it is not the print settings, then create a print quality report and follow the steps in this document:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01624986&tmp_task=solveCategory&cc=us&dlc=en&la...
    007OHMSS
    I was a support engineer for HP.
    If the advice resolved the situation, please mark it as a solution. Thank you.

  • Black ink cartridge does not print. tried all suggested cures nothing works!

    What value????????
    This question was solved.
    View Solution.

    Hi, which printer model do you have?
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

  • Printer not printing black even with new ink cartridge

    Responded to pop-up that ink was low. 
    After installing new black ink cartridge, attempting to print ink status report.  colors show OK but black is not printing at all.  Tried second new cartridge to no success. 
    Tried turning printer off and restarting - no change to problem.  still not printing black. 

    Hi,
    Please follow this HP document for this issue
    http://h10025.www1.hp.com/ewfrf/wc/document?docnam​e=c03946666&cc=us&dlc=en&lang=en&lc=en&product=408​...
    hope this helps
    Although I am an HP employee, I am speaking for myself and not for HP.
    *Say thanks by clicking the "Kudos! Star" which is on the left*
    Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

  • Black not printing - did all recommended steps, still not printing

    I tried all the steps recommended in other posts. Still not printing black. If I replace the printhead, will that solve the problem?

    Hello @MN8  and @WHMaggie,
    Welcome to the HP Support Forums!
    I understand that you are both experiencing quality issues when printing in black ink from your HP Officejet 6500 All-in-One Printers. I would like to offer some additional assistance with resolving this issue.
    Can I please have you both click here to access the troubleshooting steps. Once the support document opens please check Steps 1-5 to ensure that no steps have been missed. If you have completed those 5 steps to no avail, please proceed with Step 7 and Step 8 to manually clean and soak the Printhead mechanism.
    Should the issue persist after cleaning the Printhead manually than the next step would be to replace the Printhead. The Printhead is the part that the cartridges fit into. It controls 'reading' the cartridges and putting ink on the page. If you're experiencing cartridge detection or quality issues and a replacement cartridge fails to resolve the issue than the next step would be to replace the Printhead mechanism. There is always a chance that the print system within the actual Officejet is defective. Should that be the case than a replacement Printhead will not resolve the issue and a whole unit replacement would be needed. If your printers are Out of Warranty I would recommend contacting our Technical Support queue by phone to explore replacement Printhead and printer options.
    HP Technical Support can be reached at: 800-474-6836.
    If you live outside the US/Canada Region, please click the link below to get the support number for your region.
    HP Worldwide Contact
    I wish you both luck going forward with this issue. Have a nice day!
    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

  • My hp officejet 4622 wont register my brand new cyn ink cartridge

    Hello,
    I have installed a brand new cyn ink cartridge into my hp officejet 4622 printer. It does not work. A printout does not register any ink.

    Welcome to the HP Community @Lollycookejesso 
    I saw your post about how your new cyan ink cartridge is not working on your Officejet 4622 model. Please try the steps in the guide I posted for you below to hopefully get the ink flowing!
    If the ink will not print, call us directly to speak with HP's Technical Support about your printer options from there.
    Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 4610, 4620, De...
    Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    Good luck
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Maybe you are looking for

  • I was playing a game and it froze, reset it and it now says 'no music'.  help!  (it's not attached to my computer)

    80gb iPod classic, only about 2200 songs on it.  was playing one of the preinstalled gams on the ipod while on the bus today, and it froze as it was loading.  so i did the normal thing to reset it and when it started back up it says there is 'no musi

  • Is it possible to pass  a value from the list to another page..

    Hi everyone, I created a (list region) on a page and there is a FORM on the same page.I am trying to pass a value from that page to another page when the user selects one of the list entries.I tried with SET THESE ITEM.. WITH THESE VALUES in the list

  • Field Selection in Notification Location TAB.

    Hi gurus, I found setting of field selection for a Location tab of Notification in OIAZ. My problem is i need to make more than one field as mandatory. But when i try to make more than one the previosuly selected field status is changing to original.

  • SAP_PP_014

    hi collegaues, I´m working with SAP_PP_014. I have defined a requirement ascertainment period off 200 days. I have a forecast requirement in the past and is not selected to be deleted by the heuristic .could you confirm me if the forecat requirements

  • Traffic lights in classical report

    Hi All, Is it possible display traffic lights in classical report ? if so please help me Regs, Murthy