New iPad device not recognised

Bought new iPad for son's birthday. Device not showing in iTunes and not charging. Tried several computers and another cable. Tried troubleshooting and deed dive in iPad troubleshooting manual. What is going on? I think this is faulty and just came out of box. Will Apple replace straight away as faulty? Any suggestions as I have dissapointed son.

Further to this, I have reloaded iTunes to latest version (was always latest version); restarted computer. Even plugged my other iPad in and it worked with cables - no problems with old iPad.

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