New iPhone 5 gets 1 bar reception while my old 4S gets 5/5

I ordered my iPhone from Apple through the mail and so I had both my 4S (which has never had anything less than 5 bars steady service in my room, next to my new unboxed 5. The 5 (not active until the first call was made but still showing signal strength) only had ONE BAR, while my 4S next to it still held its steady 5 bars. I activated the new phone and was horrified at how sketchy my reception on it was. I was missing texts and calls. The phone was horrible. It had a pressure hairline crack (another wow moment) which appeared across the entire display two days ago (at the ripe old age of only four days old!) so I had it replaced today, it must be a hardware issue because this phone can't hold signal either! I have been watching in dismay as I've been typing this as my service jumps from 1 bar to 2 down to one and up to 4 and just fluctuates. I am returning this and going back to my trusty 4S if this isn't fixed.
Ps, I have AT&T and have NEVER had ONE problem with their service in my area.
iPhone 4S also always got 3 bars of wifi from the router in the NEXT ROOM, while my new 5 would fluctuate between 1 and 2, the replacement 5 is getting strong, normal 3 bars wifi, but again, same antenna issue as before - hardware flaw in the 5 antenna???

Stephanie, Please click this link and follow this forum on apple, this will answer your concerns,,,
https://discussions.apple.com/message/19870408?ac_cid=tw123456#19870408

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