New Iphone but OSA shown Product has been replaced.. STRANGE!
I (based Malaysia) got a iphone 3gs 32G as a present from my relative based at UK, she told me that the iphone is factory unlocked. after i got it, i try to insert local carries into iphone and when trying to activate it, I am getting an error from iTunes saying 'The sim card inserted in this iPhone does not appear to be supported'. i then tried to check the status of warranty (IMEI) at Online Service Assistant. when i entered the IMEI number, status shown 'We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number'. i stunned with this status and i eventually call to UK apple care to inform the issue. they told me that the product has been replace due to original's screen was spoiled and replacement is claimed under warranty. they ask me to provide the receipt in order to confirm the ownership. Unfortunately, my relative has lost the receipt so i am afraid it would hinder the new replacement. I email the apple representative but he seems do not entertain my claim despite i could prove the iphone still in new in box.
Is that possible apple will produce two different iphone with same IMEI? i just wonder how could my iphone has been replace? any suggestion?
I sent several emails to apple care consultant but got no reply from him. anyone out there could advise me what to do?
If relative purchased phone with credit/debit card, issuing bank should be able to provide copy of receipt. If relative is setup to do banking on line, relative may be able to download copy of receipt without contacting bank. If purchase was cash, retailer may be able to search its records if time and date are known; retailer may have no desire to do so and probably is under no obligation to comply. Photograph box showing iPhone serial # & IMEI and email as attachment to Applecare consultant to see if that will help your claim. If all else fails, return iPhone to relative in UK and have her deal with seller.
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Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information, please ( this is the trouble they tell us )
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<Edited By Host>Instead of posting your IMEI in a public forum, contact iTunes Customer Support.
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Our records indicate that this product has been replaced ?!
I bought my iPhone 4 couple of month ago and after selling my mac to get a new MacBook I wanted to sync it with my itunes... issue, itunes seams to be showing that no APP will be present on my phone once I sync it. So I wanted to check the support page... What a surprised, when I enter my serial number I got this message:
"Our records indicate that this product has been replaced. Please provide your product's replacement serial number to find its support and warranty coverage information. For more information, please contact us. "
What the H !? I bought the phone, brand new at an apple store probably 3 month ago or so.
Any Idea ? How and who should I contact ?First, in regards to iTunes content an iPhone can be synced with an iTunes library on a single computer only, and photos can be transferred from a single computer only. When transferring iTunes content and photos from another computer, all iTunes content and photos transferred from a different computer will be erased from the iPhone first. An exception is if you transfer your iTunes library from the old computer to the new or different computer following the instructions included with this link.
http://support.apple.com/kb/HT1751
All iTunes content on your iPhone - all music, movies, tv shows, and 3rd party apps should be in your iTunes library on your computer. Did you transfer your iTunes library from your old Mac to your new Mac and if so, how was this done?
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hi
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Hi everyone! I have iphone 4s, which was bought about 6 mounts later and has serial number C2*******TD6 and IMEI ****. When i try to check warranty on the page https://selfsolve.apple.com/wcResults.do i see
We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us.
And if i try to enter IMEI here i see
Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information, please contact us.
Does it means, that I was bought a non exist iPhone? Or it was refurbished? I need an official answer to take them to seller because I was bought iPhone as a new.
Thank you.
<Edited By Host>Not from Apple reseller( Im apologize, that you right) Seconв question: how can i contact apple via email to get an official answer?
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