New iPod - It is LOCKED!

My iPod mini had no problem. I sold it and got a new iPod.
It says that it cannot read or write to disk. There is a locked icon
on the iPod page in iTunes. How do I get the thing unlocked?
My updates are fine. My home Mac is a G5 running 10.3.9.

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen                         
If recovery mode does not work try DFU mode.                        
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store        
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

Similar Messages

  • New Ipod nano always locked and cannot press or do anything?

    my new ipod i got for my birthday and well its always locked i've tried the to change the hold but it wont work and i can't click anything its really annyoing i cant listen to my music and videos can someone please help me
    Thanks for all help =)
    Thanks if you reply!

    How exactly is your iPod configured to sync music from your iTunes library?  In other words, what options do you have selected/enabled from under the iPod's Summary and Music tabs for the iPod in iTunes.  To access the Summary tab, plug the iPod in and select it from under Devices in the left hand pane of iTunes.  To move onto the Music tab, select the Music tab along the top part of the window.
    As for the grayed out tracks, there may have been an issue during the sync process.  The best thing to do is remove all the music from your iPod and resync it.
    B-rock

  • New ipod touch is locked up after sw update 5.1 fail

    new ipod touch came today, turned it on and completed the steps and connected to my wifi ok. then plugged to usb and computer (win xp) and started itunes. first messsage wanted to select sync options- picked music and got the message that my library was to big for the ipod touch, next i noted that the itouch was named "administrator" because i missed that on the first step. clicked on the "administrator" name and changed it. about then a pop appeared and suggested that i update sw to 5.1. ok, start download and soon it fails with network error. tried again and same failure. left it alone while doing other things and came back, plugged in and got message that device needed to be restored. tried that two times and fail both times with unknown error 1604. now ipod touch is not working at all. when it is plugged into computer the ipod touch has a display of usb plug pointing to itunes icon. device dosn't appear on itunes or windows xp. tried the reset button combo. upgraded to latestet itunes sw and rebooted computer. still dead. i'm going to send it in to apple unless someone has a better idea.
    Thanks, steve

    Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
    If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
    Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
    Restore and wait for error 1604.
    When prompted, click OK.
    Close and reopen iTunes while iPhone remains connected.
    iPhone should now be recognized in Recovery Mode again.
    Try to restore again.
    If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
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  • My daughter's new ipod touch if locked!!! plzz help...

    we bought the ipod off a friend for x-mas and nothing was wrong with it.when we tried to work it x-mas morning its locked. it's showing a usb cord with an arrow pointing up to a disc with an music symbol on it..i plugged in to the computer but still not doing nothing. please help and thank you..

    Happened to me when logged into my son's Windows Vista account, which is locked down (internet security). Kept getting the -9808 error. I couldn't change the settings loose enough for it to connect. When I connected to my "Admistrator/Parents" Vista account, it recognized the Ipod Touch right away. If you don't have different user accounts, try reducing your security as far as possible (only temporarily to get the Ipod connected the first time).
    Once we loaded it the first time, we could then enter iTunes from the child's Vista account just fine... sync music, etc.

  • HT2693 New Ipod accidentally locked with unknown passcode - have tried restore thru I Tunes but nothing will unlock or cancel passcode - any suggestions?

    New Ipod was accidentally locked with an unknown passcode - have tried restore process in I Tunes but still cannot unlock passcode - any suggestions?

    You'll need to put it in dfu recovery mode, then do a restore.  That will set it back to it's "out of the box" condition, without a password, then you can sync with iTunes...Here is an article that describes the process...
    http://osxdaily.com/2011/01/16/forgot-iphone-passcode-how-to-reset/

  • I have a ipod that is lock my old computer is broken,and I try to unlock it on my new computer it won,t let  me unlock please help!!!! thanks

    I have a ipod that is lock my old computer is broken,and I try to unlock it on my new computer please i need help!!!!!! it won't even let me shut the ipod off also

    Disabled
    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: How to back up     
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        
    Or maybe:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar                              

  • HT1212 my daughter has a brand new ipod touch - never used - she entered a passcode then immediately forgot it and now she has tried to enter one too many times and ipod is locked for 1 hour - she has never synced with itunes HELP

    my daughter has a brand new ipod touch - latest one - she started to input a passcode then didn't finish the process then turned off ipod. she turned it back on and it is asking for a passcode - she doesn't remember what she typed. Ipod is now disabled for one hour. Can we override the disable. How do we reset passcode when we don't klnow the original. It has never been synced to Itunes. I am completely lost.

    If You Are Locked Out Or Have Forgotten Your Passcode
    iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
    iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
    iOS- Understanding passcodes
         If you have forgotten your Restrictions code, then follow the instructions
         below but DO NOT restore any previous backup. If you do then you will
         simply be restoring the old Restrictions code you have forgotten. This
         same warning applies if you need to restore a clean system.
    A Complete Guide to Restore or Recover Your iDevice (if You Forget Your Passcode)
    If you need to restore your device or ff you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
    Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
    Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
    Follow these steps to restore your device:
         1. Verify that you are using the latest version of iTunes before attempting to update.
         2. Connect your device to your computer.
         3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
         4. Select the Summary tab.
         5. Select the Restore option.
         6. When prompted to back up your settings before restoring, select the Back Up
             option (see in the image below). If you have just backed up the device, it is not
             necessary to create another.
         7. Select the Restore option when iTunes prompts you (as long as you've backed up,
             you should not have to worry about restoring your iOS device).
         8. When the restore process has completed, the device restarts and displays the Apple
             logo while starting up:
               After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
              to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
              iOS, keep your device connected until the "Connect to iTunes" screen goes away or
              you see "iPhone is activated."
         9. The final step is to restore your device from a previous backup. If you do not have a
              backup to restore, then restore as New.

  • The screen of my ipod broke so will i be able to get a new one but i left my ipod in the locker and my mom is planning to go tomorrow without the ipod to the apple store

    the screen of my ipod cracked so will i be able to get a new one but i left my ipod in the locker and my mom is planning to go tomorrow without the ipod to the apple store but we still got the case of the ipod from the first day we cant find the receit though

    1) you can get a replacement one, though you might have to pay the out of warranty price for the device (normal iPod touch 4th gen 8g = $99)
    2) If you don't have the iPod itself, its is highly unlikely they'll replace it since you won't be handing the original over (since its in your locker)

  • How do I reset lock on a brand new ipod touch??

    How do I reset the lock on a brand new ipod touch???

    What lock?
    Passcode lock?  If you have forgotten it, then you need to restore:
    http://manuals.info.apple.com/en_US/iPod_touch_iOS4_User_Guide.pdf

  • I just bought a new iPod and I have it set up the same as my other iPod but I can't get notification to show on the lock screen like my old one does. What can I do to fix this?

    I just bought a new iPod and I have it set up the same as my old iPod but I can't get notifications on the lock screen like I did on my old iPod. What can I do to fix this?

    Hi.
    What is the exact notification you are waiting? This could be possible that the device has already been opened once. Don't you think?

  • I am locked out of my new ipod touch 5 how do i get back in?

    Help - my daughter is locked out of her brand new ipod touch 5 she just got for x-mas. She can't remember the password she put on it. What can we do?

    For teh 28th time today:
    Connect the iOS device to your computer and restore via iTunes. Place the iPod in Recovery Mode if necessary to allow the restore.
    If recovery mode does not work try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    For how to restore:
    iTunes: Backing up, updating, and restoring iOS software
    To restore from backup see:
    iOS: How to back up
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the iPod backup that iTunes makes.
    You can redownload iTuns purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • HT4946 i locked my new ipod touch and cant it back open from the computer help.?:(

    i locked my new ipod touch and cant it back open from the computer help.?:

    First:
    - See:       
    iPod touch: Hardware troubleshooting
    - Try another cable. Some 5G iPods were shipped with defect cables
    - Try another charging source
    - Inspect the dock connector for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
    - Make an appointment at the Genus Bar of an Apple store.
    Apple Retail Store - Genius Bar
    If you get it to charge then:
    iOS: Device not recognized in iTunes for Windows
    or
    iOS: Device not recognized in iTunes for Mac OS X

  • My new ipod touch 4G shows lock symbol, how to release?

    My new ipod touch bought from USA showing lock symbol and connect to itunes symbol, how to release the lock, please help me any one

    You said it was new. Before you can use a new iPod you have to connect it to a computer with internet service and iTunes installed and activate the iPod. It sounds like that is what you iPod is tell you to do. It appears you are seeing an iTunes symbol and USB cable on your iPod.

  • I cant operate my new ipod nano(the screen is locked)

    I juz got a new ipod nano as a present.
    But there is one thing keeps bothering me up2 now. I cant use my new ipod, cuz whatever i did to push the menu or center panel, the screen doesnt work at all!!
    I reset and update my ipod accroding to what the website tells us, nothing got improved.
    Anyone here met this problem before? please help me out here. Thanks.

    i'm having the same problem...
    the hold key is unlocked
    there is a folder and an exclamation on the screen
    the site tells us to restore the ipod
    but neither this i can do...
    the computer is not recognizing the removable disk and it seems like the ipod is not connected
    i think that's because the screen is locked
    what can i do??

  • My kid locked my new ipod before I could hook it up to my computer. How do i reset it?

    My kid lock my new ipod touch with a code he put in. I havent even connected to my computer yet. how do I reset the whole thing?

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen
    If recovery mode does not work try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

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