New ipod nano 2nd gen. not loading onto windows or itunes

I just got an ipod nano 2gb 2nd gen. (refurbished from apple). I updated my former version of itunes (my daughter has a 1st gen. nano, so she's been using itunes with her's with no problems..) to the latest version like the quick start guide says. Plugged in the ipod to the usb port on the back of the computer and the setup wizard pops up, asking to install the software for the device. I try letting it auto search, which it finds nothing, and I get a message saying "your new hardware may not work properly.....". I checked the device manager and the ipod is listed under "other devices" with a question mark by it. I checked to make sure my daughters 1st gen. nano works with the updated itunes and it does with no problems. Now what?
Ipod Nano 2gb 2nd gen. Windows XP
Dell Dimension 4600 Windows XP

I also have a 2nd generation, which I purchased after my ipod Shuffle stopped updating. We plugged it in, followed the instructions but the Nano was not recognised by my PC, however, my nano does get recognised on my husband's pc. My daughters ipod and my old shuffle both are still recognised on my pc. I need to delete the shuffle, as it is faulty, but more importantly, I need to get my pc to recognise the nano. Please help.

Similar Messages

Ipod shuffle 2nd Gen- Not Recognised by Windows 8.1 Laptop

Hi All,
I have HP Laptop with .... Windows 8.1 / 4gb RAM / Intel i3 / 64-bit, i am trying to connect my Ipod shuffle (2nd gen) to laptop but its failed in Itunes (i got updated one) as well as in Windows..
at the same time, the same ipod i can connect and use at windows XP computer.
is anyone there to help me out.
Thanks in advance.
Regards
Rahul

Unfortunately, I use a Mac; I'm not a day-to-day Windows user... When you connect your USB flash drive, it should appear as a device in a Windows view, like the one you provided as a screenshot. When you connect your shuffle, if things are working normally, the shuffle should similarly appears as a device. Whether it is recognized as an iPod or not, it should appear as a device. If it does not, that means the USB (3.0) port (on your laptop) does not see that you have connected the shuffle. If it does (appear in Windows), that's good news. You may be able to trouble-shoot and fix the problem, using this document
iPod: Appears in Windows but not in iTunes - Apple Support
I suggested trying a self-powered USB 2.0 hub (if you have one), because the hub should be recognized as a device by Windows. In the screenshot, it looks like there are two hubs already connected ("Generic USB Hub"), unless that is something internal that is identified as a "hub." If a hub is older and works with the shuffle, then your laptop may be able to connect to the shuffle through the hub.
Here are two other things you can try.
(1) You said the shuffle still works with your older PC. Connect it to iTunes on that computer, and go to the shuffle's Settings screen (select shuffle in iTunes). There is a checkbox for Enable disk use. Check that box and Apply. With this setting enabled, the shuffle acts like a USB flash drive (to Windows). Maybe that will let Windows see it, and then iTunes will also see it (as an iPod). NOTE: When disk use is enabled, you need to Eject the iPod in iTunes before physically disconnecting it, because the iPod's disk is continuously mounted by the system.
(2) If the above does not help, connect it to iTunes on the older PC, and do a Restore on the shuffle. This will erase the iPod, reinstall its software, and set it to default settings.
Restoring iPod to factory settings - Apple Support
It's a long shot, but maybe there is some kind of odd data corruption on the shuffle's storage that is causing the laptop to not see it (even though the old PC can see it fine). After doing the Restore on the older PC, connect it to the laptop.

How do I Move Music from iPod Nano(2nd Gen) to Computer with Windows Vista?

I just got a new computer due to my old computer crashing so I'd like to transfer my music from my iPod Nano 2nd Generation to my new computer so I'll have a backup. I followed the directions listed below but they didn't work. Is it possible that it didn't work because I'm using Windows Vista? Is there anything else I can try?
1 - Open iTunes
2 - Edit=>Preferences=>’Advanced/General’ tab
2a --- Select ‘Copy files to iTunes Music folder when adding to library’: checked
2b --- Select ‘Keep iTunes Music folder organized’: checked
2c --- Click OK to store changes
3 - Attach your iPod to the PC and hold down the ‘Shift+Ctrl’ keys until the iPod is fully recognized (this will defeat the auto-sync process)
4 - If you get a dialog box to link the Library, decline this option
5 - Within iTunes: Edit=>Preferences=>’iPod’ tab: switch iPod to ‘Manually manage songs & playlists’ – click ‘OK’
6 – Eject iPod
7 – Close iTunes, then reopen iTunes and attach the iPod (it’s in manual sync now)
8 – File=>Add Folder
9 - Browse to and open ‘My Computer’ (click on the ‘+’) and select the iPod (or the lower ‘\iPod_Control’ sub-folder)
10 - Click OK
Message was edited by: bethyanne
I just noticed this question is under the iPod Nano First Generation discussion but I have a 2nd Generation
Message was edited by: bethyanne

All of the following programs should work with Vista.
Yamipod. This is a free program that transfers music from iPod back to the computer. However, it does not transfer playcounts/ratings etc.
Another free program is Pod Player.
SharePod is also freeware.

IPod Touch (2nd gen) not recognized by computer and iTunes

When I connect my iPod Touch to my laptop, running Windows 7, neither the computer nor iTunes recognizes my iPod. Everything worked before with Vista.
When I plug the iPod into the computer the iPod does turn on put the battery doesn't charge and the iPod does not show on the Device Manager.
I have gone through and uninstalled and the reinstalled iTunes, QuickTime, Apple Software Update, Apple Mobile Device Support, Bonjour and Apple Application support. With no positive result. In fact I have done it twice.
In going back to make sure everything had installed I have noticed several things.
The Apple Software Update, Bonjour, iTunes folders and Common Files are located in Program Files(x86) There are also copies of the Bonjour, iPod, Common Files, and iTunes folders are also located in the Program Files folder. Are these file locations correct?
Also, I have read somewhere that there should be usbaapl.cab, usbaapl.inf, usbaapl.sys files. I can't find any of these file. Are these files necessary?
Any help will be appreciated.

greetings rkonrv and welcome to Apple discussions !
it seems your have seen this KG then.
maybe this tip by Beebopp (though a little off topic) will provide some pointers:
+This solution is very similar to one above but worked for me. Am using iPod Touch 2nd Gen with 32 bit version of Windows Vista where the iTouch is being seen by Windows but does not show in iTunes. In my case it was being identified by Windows as a camera. I tried un-installing and re-installing iTunes and all the other Apple apps with no luck. Was almost ready to throw in the towel when I did one last search for alternate solutions and found the following instructions to reinstall the drivers, but instead of having the system look to the c:\Windows\inf or c:\windows\system 32 folders for the drivers, the path is changed to C:\program files\common files\Apple\Apple Mobile Support\Drivers, which is apparently where Vista installs the drivers. Once I changed the path the driver properly reflected the iTouch as a USB device, and not a digital camera. Try this if you are having similiar issues.+
+Here are the steps:+
+1. Verify you have the following files usbaapl.cat, usbaapl.inf & usbaapl.sys in the following directory "C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers"+
+2. Log in using an ADMINISTRATIVE account+
+3. Single left click on START+
+4. Single left click on RUN (You may need to change the start menu to 'classic view' to see RUN, you can change back after if you like)+
+5. Type in " devmgmt.msc " then hit Enter (Don't type in the quotes)+
+6. Look for Imaging in the Device Manager window, and click on plus sign (In Vista you may not see the "Imaging" option. Look under "Portable Devices" as an alternative)+
+7. Now you should see " Apple iPod " as a device underneath Imaging (or Portable Devices)+
+8. Right click on " Apple iPod " then single left click on Properties+
+9. Single left click on the " Driver " tab+
+10. Single left click on " Update driver "+
+11. Select " Install from a list or specific location " or "Browse my computer" whichever shows on your version of Vista+
+12. Single left click on " Include this location in the search " if shown+
+13. Paste " C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers " (Don't type in the quotes) into the box " Include this location in the search "+
+14. Single left click NEXT and keep clicking through until " Apple iPod USB Driver " is detected, if no list appears then you should see the little animated circle thingie spinning. It's looking and working. Be patient.+
+15. Hopefully you will get a successful message.+
+16. The correct drivers(s) are now installed.+
+17. Start up iTunes, and see if you iPod is detected again.+
good luck !

Ipod Nano 4th Gen not recognised in Windows Vista, Windows 7 or Itunes and screen blank

Hello,
I have a quite old (3-4 years old) iPod Nano 4th Gen.
The screen is blank, which means it needs charging. When I plug it into my laptop/computer then it doesn't show up which im assuming is because it needs charging.
When I plug it into my plug charger (plugged into a wall) nothing happens.
I think this is because the cables (I have 3- 2 computer USB cables and one plug charger cable) being too lose and not connecting to the iPhone fully.
I have looked at all the articles, I have done the R's, I have tried to restore it, I have pressed the clickwheel and centre button together and I have toggled the hold switch.
If anyone can help it would be appreciated! (And please save the "take it to apple support" etc... comments for if you can't think of anything else- not being rude but I know this)
Thanks
BitMyApple

Hey, I hear ya and can sympathize. I have the same
issue. The difference is that my computer can "see"
my ipod but it refuses to show up in itunes itself;
therefore, I can't put anything on the ipod (from the
computer) and vice-versa. Apple support is clueless.
This is very frustrating to say the least. Itunes
keeps telling me that my ipod is synced to a
"different" computer, which isn't true. It's the
same computer. The difference is that when I first
got the 'pod and used it with this computer (and
everything worked fine), I was running XP. I
installed Vista and after that, all the problems
started. If I ever get this resolved, believe me,
I'll post something here.
I'm guessing that somehow, itunes "sees" what
computer it's hooked to by "looking" at something in
the OS. Change the OS and it "thinks" it's seeing a
"different" computer.
Try reformatting it.

IPod Nano 4Gb (2nd Gen) not detected by Windows or iTunes

I am hoping someone can help me with this as I am at my wits end.
When I plug my iPod into the usb port, it begins the charging process, but neither windows, nor iTunes will detect any new devices. I have tried the 4 R's (the fifth needs a connection with iTunes), putting it into disc mode, and even on 3 different windows computers, but no dice. To save the no doubt normal questions, The usb ports are 2.0, and brand spanking new, which i have tested sucessfully with other usb devices, so I know it's not the usb port. I have the latest drivers & updates installed, and the latest version of iTunes also installed.
Other potentially useful info:
The model is iPod nano 4bg alu 2nd gen
It's not new, i was given it as a gift by a friend who upgraded to the video model.
Though I can't be sure, I suspect that the dock cable isn't an apple product. Given that *very few* places where I live sell official iPod accessories, it is difficult for me to check.
Like I said, i really hope someone can help me, I really don't know how long i can go listening to my friends rather dubious music tastes...

hi,
try the following article my friend...it will definitely resolve your problem..
http://docs.info.apple.com/article.html?artnum=302420
http://docs.info.apple.com/article.html?artnum=61711
Regards,
Sam

Transfering songs from Creative Zen MicroPhoto to new IPOD Nano 2nd gen

I hope someone can help me! Have spoken to Apple in the UK and they couldn't help me out, but I hope someone here can! I have two computers. One new macbook and an old PC desktop(been upgraded to windows xp service pack2). My question is I want to transfer all the songs off my Creative Zen to save on my mac hard drive (most are in mp3 format, only a few are wma), so I can then transfer a few to my 2nd gen IPOD Nano. How can I do this? I have tried plugging my creative zen into the usb port of the MAC via a usb lead, but it doesn't seem to register its there, so there's no chance of me downloading the songs directly onto the hard drive of the mac. Someone suggested connecting an ethernet lead from my PC (with the Creative in the usb port) to my mac, however my old pc doesn't have an ethernet port. It only has two usb ports.
There must be a straightforward way of transfering the music - otherwise I'll have lost all of my music that I paid for which doesn't seem right.

you could plug it into your windows machine and copy and paste all of the mp3's and wma's to a CD/DVD depending on what your mac has. Then simply drag and drop the files from the dis to the macs music directory.
does this help
(i ain't very good with macs so i called the music directory the place where music is stored, known as My Music in Windows)
hope that this helps you sort your problem.
jid

Nano 5th gen, not seen in windows or itunes, older ipod IS

OK my ipod is a Nano 5th Gen and the Mrs is 2nd gen, as soon as i plug her ipod into my win 7 pc it comes up fine in both explorer and itunes so my system is working fine i guess.
However when ever i plug my in nothing happen, not showing up in itunes or windows explorer or right clicking on my computer and selecting "Manage" right clicking "Disk Management" or "Device Manager" there is NO mention of Apple device, tried resetting it by turning lock on then off then menu/centre button, which did reset the ipod but still not showing up in either windows or ituens.
Just wondering what i'm missing her, I do have access to the mrs laptop with ituens on but of course it has her music on, **** while i was typing i got hers out plugged my ipod into her laptop and again nothing in itunes or explorer so i'm 99.9% the issue is with my Nano.
So is she dead and times to go and buy something new or does anyone have any suggestions for a fix?
All1

Try one or more of the following:
Restart your computer
Uninstall & Reinstall iTunes
Reset iPod (will not delete everything)
Check in My Computer (Windows XP) or Computer (Windows Vista & 7) and see if it shows
Restore iPod (will delete everything)
Make sure iTunes and iOS firmware is up to date
Extra Link:
iPod not recognized in 'My Computer' and in iTunes for Windows
Hope this helps.

IPod shuffle 2nd Gen not appearing in Windows Vista

Dear All:
I have a 2nd Gen shuffle that will not show up in iTunes or Windows on a Vista Home Basic machine. Vista finds an unrecognized USB device and cannot find a driver. The orange light on the shuffle blinks, and the Vista device manager keeps detecting an unknown USB device, but it goes no further. I am not receiving the "-50" error; the shuffle never shows up in either Vista or iTunes.
I have contacted Apple tech support and searched these forums with no results.
I have also:
-Run a different iPod (30GB video) on the same Vista computer. The 30GB video iPod works fine.
-Run the iTunes diagnostics on the same Vista computer on both the 30GB video (30GB iPod works fine) and the shuffle (shuffle not detected).
-Reinstalled iTunes from scratch on the Vista computer (3 different times) as described in
http://docs.info.apple.com/article.html?artnum=305042
shuffle not detected.
-Restarted the iPod service on the Vista computer as suggested by
http://docs.info.apple.com/article.html?artnum=93716
shuffle not detected.
-Reset the shuffle and plugged back into the same Vista computer. shuffle not detected.
-Tested on a different USB port on the same Vista computer. shuffle not detected.
-Tested on a MacBook Pro in the same shuffle cradle. shuffle works fine.
-Tested on a Windows XP box in a different cradle. shuffle works fine.
-Searched the mother board manufacturer for updated Vista drivers. None available.
Is there another step that I am missing, or is iTunes, the iPod service, and Vista just not talking on this particular computer?
Any help is greatly appreciated!
MacBook Pro + 2 x Mac Mini Mac OS X (10.4.5) Windows Vista Home Basic edition on AMD/VIA/Epox Mother Board PC

Hey, I hear ya and can sympathize. I have the same
issue. The difference is that my computer can "see"
my ipod but it refuses to show up in itunes itself;
therefore, I can't put anything on the ipod (from the
computer) and vice-versa. Apple support is clueless.
This is very frustrating to say the least. Itunes
keeps telling me that my ipod is synced to a
"different" computer, which isn't true. It's the
same computer. The difference is that when I first
got the 'pod and used it with this computer (and
everything worked fine), I was running XP. I
installed Vista and after that, all the problems
started. If I ever get this resolved, believe me,
I'll post something here.
I'm guessing that somehow, itunes "sees" what
computer it's hooked to by "looking" at something in
the OS. Change the OS and it "thinks" it's seeing a
"different" computer.
Try reformatting it.

TS1538 Does Ipod Nano (3rd gen) not work with Windows 8?

I have tried all of the uninstall and reinstalls, upgrades, reset of ipod nano, etc.... Cannot get computer or itunes to recognize ipod nano. Does this device work with Windows 8?

Have you had a chance to look at this troubleshooting page? It may be of some help: What to do if iPod can't be updated because the firmware file was corrupt or not found

Updated ipod nano is now not recognised by windows or itunes

Hi,
I am sure there would be numerous people who are in the same situation. Being computer illiterate does not help the situation i tell you. Can anyone please help?

Welcome to Apple Discussions!
Is everything up to date?
iTunes
iPod Updater
Updating iPod's Software
Also, have you seen and tried this?
iPod missing in "My Computer" or in iTunes for Windows
Finally, when you connect your iPod to your computer, open My Computer. See if the iPod appears there. If it does...
iPod shows up in Windows but not in iTunes
btabz
PS: Next time, plese post in the iPod nano forums

TS1538 ipod nano 2nd gen not recognized

I tried following all the trouble shooting step
update, reinstall, reset,restart, boot in disk mode, check cable, check usb port, turn on apple mobile driver, restart driver....
nothing seems to work, anyone have ideas?

Thank you for that.
If your computer is windows:
xp- it needs service pack 3
vista- service pack 2
7- n/a
How to check:
Click the start button, right click computer or my computer, select properties
-In the general info section is where it will tell you what the service pack is.
To update if needed use this:
xp: http://support.microsoft.com/kb/322389
vista: http://support.microsoft.com/kb/935791
After that check for update in itunes:
-click help at the top
-click check for updates
If your ipod is still not seen in itunes try this:
http://support.apple.com/kb/TS1369
Sometimes Security Software gets in the way of the iPod's drivers being installed correctly for that try this:
http://support.apple.com/kb/TS3125
You can always test your ipod on a different 'known good' computer to rule out the iPod as having the issue. If iPod shows good on a different computer in itunes then you know is your computer. If iPod does not show in the other computer's iTunes you know its your iPod.
If it is your ipod then you will need a service: https://selfsolve.apple.com/GetWarranty.do or call 1800 MY APPLE to set it up.
I know thats a lot, but sincerely hope it helps.
~Julian
p.s Your iPod looks like a 4th gen nano

IPod Touch 2nd Gen not loading up after restore

Hey guys,
I plugged my iPod into my PC today and it asked if I wanted to update it, I pressed ok and it said my PC didn't have enough HDD space to back up all the files and that I couldn't update the iPod. I figured I would just clean my iPod out completely and then install the update after, after going into my iPods settings and resetting it to factory condition I waited a couple hours for the it to delete everything it just sits at the loading screen with the apple logo on it then resets itself after a few minutes and goes back to the logo again, it's done this over and over. I have no idea what to do D:
Any advice on how to solve my iPods problem would be greatly appreciated

I looked in the Videos app. No videos on the ipod touch, but when the ipod is connected to itunes, it shows that the videos are loaded. Please help.

Ipod nano 6th gen not recognised at all in itunes or windows

Nano was recognised as a device first two times i used it but now not recognised in itunes or in my computer as an ipod. Followed various help suggestions but no change. Does t need software restoring and if so how if not recognised in itunes?

This problem now solved after a few hours browsing Apple help and other forums like this - tried connecting through usb ports at rear of computer instead of front and instantly itunes recognised it. Odd since I can still connect my camera through front usb ports - the mystery of computers eh? Anyone know how to fix front usb ports?

Why won't my ipod nano 6th gen not show up on my iTunes or on my computer?

I have gone through all of the steps to make it work, but still no luck. What should I do? It has never done this before.

Hi riciatay42,
Welcome to the Support Communities!
The article below should help you with this:
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/ts1369
Usually the resolution is updating the Apple Mobile Device Driver. See the section labeled Verify that the USB Drivers are installed > For Windows Vista, Windows 7, and Windows 8 > Update the Apple Mobile Device Driver.
If this does not resolve the issue, you may need to remove iTunes and all of its components as outlined in this article:
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
I hope this information helps ....
- Judy

New ipod nano 2nd gen. not loading onto windows or itunes

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