New iPod shuffle won't stay on, charge, and not recognized by computer

My daughter won a new iPod Shuffle that as far as we know has never been opened/used till today.  We have iTunes downloaded and working on our computer.  But when plugging in iPod via provided USB cable, the computer (and I've tried two different ones) will not recognize anything is plugged in.  Also, I don't even think the iPod is working at all.  The amber light only comes on for one second when turned on/plugged in, then goes off.  I know the USB ports I've tried to use it with are adequate (i.e. fast/powerful enough) because they are the main USB ports of the computers (no hubs or dual ports) and they work with other Apple products just fine (including other iPods), so that can't be the problem.  Help?!  She's so disappointed.

I have exactly the same problem with both my ipod shuffles. That suggests to me that it is a problem with the ipods rather than my PC or computer software. I'm surprised that no Apple tech has suggested a solution yet.

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