New mac pro, CS5 crashes, where to start?

I have a new mac pro which crashes daily while using After Effects (and photoshop). I've seen some indication that this could be a driver issue with the 2 nvidia cards that came preinstalled, or an Adobe issue. Running 10.6.4 Snow Leopard. I can recreate this sometimes by scrubbing the after effects timeline with a spotlight casting a shadow on another layer. The system locks up, left monitor flashes black and I have to hard rest. This is super frustrating, apple has twice told me it's Adobe, but I don't know. All I do know as a business owner is that I'm $13,000 invested in hardware / software that don't seem to work together and I don't have many other options as this is what i do for living. Any thoughts at all? Anyone have any ideas?
2x2.93 quad core xeon
16gb 1066 ddr3
level 5 raid with 4 1TB drives
OSX 10.6.4
MacPro4,1
2 nvidia 120 cards
2 24" cinema displays (one per card)
thanks in advance
scott

For sure it is really frustrating, especially when you convinced the company you work with to switch from FCP to CS5...
I have the same problem with a Mac Pro bought in April and a GTX 280... We were pretty happy with Premiere Pro, when editing a feature shot on RED 4K HD. It is the more stable release of that soft I ever seen, and I'm using it since Premiere 5.1 and the mini-DV.
But I'm disappointed by After Effect, which use to be alway stable in the previous version I used. We're working on a 3300$ computer, using a 450$ graphic card, and the two Samsung monitors keep flashing before AFX craches... That happen every 15 minutes.
The GeForce driven is updated. We have also a Geforce GT 120 in the Mac Pro, to plug a Wacom Cintiq 12WX on it... The screen of the wacom doesn't flash when it happens to the Samsungs, that's why I'm thinking of an issue involving the GTX 280. Anyway, nVidia does not provide any driver for Mac for the GT 120...
So it's probably more a graphic card issue, than a software one... But if someone has any other idea to get rid of this problem (unactivate open GL does not change the problem)... ?
Thanks in advance for who may help...

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Brand new Mac Pro and Safari won't start - please help?

I purchased a brand new Mac with OS Lion 10.7.4 and have updated all the software. Every time I try to open Safari, a window pops up stating "Safari quit unexpectedly".
Here's the report - any help would be greatly appreciated! Thanks!
Process:
Safari [276]
Path:
/Applications/Safari.app/Contents/MacOS/Safari
Identifier:
com.apple.Safari
Version:
5.1.7 (7534.57.4)
Build Info:
WebBrowser-7534057004000000~7
Code Type:
X86-64 (Native)
Parent Process: launchd [109]
Date/Time:
2012-08-19 18:09:41.241 +1000
OS Version:
Mac OS X 10.7.4 (11E2620)
Report Version: 9
Interval Since Last Report:
7738 sec
Crashes Since Last Report:
14
Per-App Interval Since Last Report: 12 sec
Per-App Crashes Since Last Report:   14
Anonymous UUID:
DC0D494C-801E-4B04-8C2A-45241CBB751E
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
objc[276]: garbage collection is OFF
*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid parameter not satisfying: (index >= 0) && (index < [_itemArray count])'
*** First throw call stack:
0   CoreFoundation
0x00007fff89fcbf56 __exceptionPreprocess + 198
1   libobjc.A.dylib
0x00007fff8ab55dee objc_exception_throw + 43
2   CoreFoundation
0x00007fff89fcbd8a +[NSException raise:format:arguments:] + 106
3   Foundation
0x00007fff89cb171f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
4   AppKit
0x00007fff8cb0bcdf -[NSMenu itemAtIndex:] + 165
5   AppKit
0x00007fff8cb0be38 -[NSMenu removeItemAtIndex:] + 63
6   Safari
0x0000000106592c2e -[AppController awakeFromNib] + 387
7   CoreFoundation
0x00007fff89fc2fb1 -[NSObject performSelector:] + 49
8   CoreFoundation
0x00007fff89fc2f32 -[NSSet makeObjectsPerformSelector:] + 274
9   AppKit
0x00007fff8caf39ff -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
10 AppKit
0x00007fff8cae9f73 loadNib + 322
11 AppKit
0x00007fff8cae9470 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
12 AppKit
0x00007fff8cae938b +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
13 AppKit
0x00007fff8cae92ce +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
14 AppKit
0x00007fff8cd5a06f NSApplicationMain + 398
15 Safari
0x0000000106795806 SafariMain + 166
16 Safari
0x000000010657ef24 Safari + 3876
terminate called throwing an exception
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib
0x00007fff8ac50ce2 __pthread_kill + 10
1   libsystem_c.dylib
0x00007fff911827d2 pthread_kill + 95
2   libsystem_c.dylib
0x00007fff91173a7a abort + 143
3   libc++abi.dylib
0x00007fff928797bc abort_message + 214
4   libc++abi.dylib
0x00007fff92876fcf default_terminate() + 28
5   libobjc.A.dylib
0x00007fff8ab56249 _objc_terminate + 94
6   libc++abi.dylib
0x00007fff92877001 safe_handler_caller(void (*)()) + 11
7   libc++abi.dylib
0x00007fff9287705c std::terminate() + 16
8   libc++abi.dylib
0x00007fff92878152 __cxa_throw + 114
9   libobjc.A.dylib
0x00007fff8ab55f0a objc_exception_throw + 327
10 com.apple.CoreFoundation
0x00007fff89fcbd8a +[NSException raise:format:arguments:] + 106
11 com.apple.Foundation
0x00007fff89cb171f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
12 com.apple.AppKit
0x00007fff8cb0bcdf -[NSMenu itemAtIndex:] + 165
13 com.apple.AppKit
0x00007fff8cb0be38 -[NSMenu removeItemAtIndex:] + 63
14 com.apple.Safari.framework
0x0000000106592c2e -[AppController awakeFromNib] + 387
15 com.apple.CoreFoundation
0x00007fff89fc2fb1 -[NSObject performSelector:] + 49
16 com.apple.CoreFoundation
0x00007fff89fc2f32 -[NSSet makeObjectsPerformSelector:] + 274
17 com.apple.AppKit
0x00007fff8caf39ff -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
18 com.apple.AppKit
0x00007fff8cae9f73 loadNib + 322
19 com.apple.AppKit
0x00007fff8cae9470 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
20 com.apple.AppKit
0x00007fff8cae938b +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
21 com.apple.AppKit
0x00007fff8cae92ce +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
22 com.apple.AppKit
0x00007fff8cd5a06f NSApplicationMain + 398
23 com.apple.Safari.framework
0x0000000106795806 SafariMain + 166
24 com.apple.Safari
0x000000010657ef24 0x10657e000 + 3876
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib
0x00007fff8ac517e6 kevent + 10
1   libdispatch.dylib
0x00007fff8d78778a _dispatch_mgr_invoke + 923
2   libdispatch.dylib
0x00007fff8d78631a _dispatch_mgr_thread + 54
Thread 2:
0   libsystem_kernel.dylib
0x00007fff8ac51192 __workq_kernreturn + 10
1   libsystem_c.dylib
0x00007fff91182594 _pthread_wqthread + 758
2   libsystem_c.dylib
0x00007fff91183b85 start_wqthread + 13
Thread 3:: Dispatch queue: com.apple.CFURLCACHE_work_queue
0   libsystem_kernel.dylib
0x00007fff8ac5060a __fcntl + 10
1   libsystem_kernel.dylib
0x00007fff8ac50147 fcntl + 231
2   libsqlite3.dylib
0x00007fff91e27a40 unixLock + 336
3   libsqlite3.dylib
0x00007fff91e26d20 sqlite3BtreeBeginTrans + 1920
4   libsqlite3.dylib
0x00007fff91e4efcd sqlite3VdbeExec + 18717
5   libsqlite3.dylib
0x00007fff91e49a5b sqlite3_step + 1883
6   libsqlite3.dylib
0x00007fff91e0cfb5 sqlite3_exec + 533
7   com.apple.CFNetwork
0x00007fff8c617ad0 __CFURLCache::CreateTablesAndIndexes(sqlite3*) + 98
8   com.apple.CFNetwork
0x00007fff8c617f24 __CFURLCache::RecreateEmptyPersistentStoreOnDiskAndOpen_NoLock() + 184
9   com.apple.CFNetwork
0x00007fff8c6183f1 __CFURLCache::RecreateEmptyPersistentStoreOnDiskAndOpen() + 75
10 com.apple.CFNetwork
0x00007fff8c58055b __CFURLCache::OpenDatabase() + 221
11 com.apple.CFNetwork
0x00007fff8c580040 ProcessCacheTasks(__CFURLCache*, bool) + 265
12 com.apple.CFNetwork
0x00007fff8c57fa72 _ZL24_CFURLCacheTimerCallbackPv + 662
13 libdispatch.dylib
0x00007fff8d785a86 _dispatch_call_block_and_release + 18
14 libdispatch.dylib
0x00007fff8d7872d6 _dispatch_queue_drain + 264
15 libdispatch.dylib
0x00007fff8d787132 _dispatch_queue_invoke + 54
16 libdispatch.dylib
0x00007fff8d78692c _dispatch_worker_thread2 + 198
17 libsystem_c.dylib
0x00007fff911823da _pthread_wqthread + 316
18 libsystem_c.dylib
0x00007fff91183b85 start_wqthread + 13
Thread 4:: WebCore: IconDatabase
0   libsystem_kernel.dylib
0x00007fff8ac50bca __psynch_cvwait + 10
1   libsystem_c.dylib
0x00007fff91184274 _pthread_cond_wait + 840
2   com.apple.WebCore
0x000000010762f1fc WebCore::IconDatabase::syncThreadMainLoop() + 124
3   com.apple.WebCore
0x000000010762cd50 WebCore::IconDatabase::iconDatabaseSyncThread() + 496
4   com.apple.JavaScriptCore
0x0000000106f7111f _ZN3WTFL19wtfThreadEntryPointEPv + 15
5   libsystem_c.dylib
0x00007fff911808bf _pthread_start + 335
6   libsystem_c.dylib
0x00007fff91183b75 thread_start + 13
Thread 5:: CoreAnimation render server
0   libsystem_kernel.dylib
0x00007fff8ac4f67a mach_msg_trap + 10
1   libsystem_kernel.dylib
0x00007fff8ac4ed71 mach_msg + 73
2   com.apple.QuartzCore
0x00007fff90e6cdf5 CA::Render::Server::server_thread(void*) + 184
3   com.apple.QuartzCore
0x00007fff90e6cd35 thread_fun + 24
4   libsystem_c.dylib
0x00007fff911808bf _pthread_start + 335
5   libsystem_c.dylib
0x00007fff91183b75 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00007fff6617c418 rdx: 0x0000000000000000
rdi: 0x000000000000060b rsi: 0x0000000000000006 rbp: 0x00007fff6617c440 rsp: 0x00007fff6617c418
   r8: 0x00007fff7980afb8   r9: 0x00007fff6617bea8 r10: 0x00007fff8ac50d0a r11: 0xffffff80002dad60
r12: 0x00007fd67402d880 r13: 0x0000000000000002 r14: 0x00007fff7980d960 r15: 0x00007fff6617c590
rip: 0x00007fff8ac50ce2 rfl: 0x0000000000000246 cr2: 0x000000010a325000
Logical CPU: 0
Binary Images:
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0x7fff93608fff com.apple.TrustEvaluationAgent (2.0 - 1) <3087AE86-B57F-3D39-9885-C93DC6FD5163> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x7fff9360b000 -
0x7fff93663fff libTIFF.dylib (??? - ???) <A0FF68DE-2935-30E7-B61C-4D9D70E14AD0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff93664000 -
0x7fff93676ff7 libbsm.0.dylib (??? - ???) <666E88F0-F8F3-3490-B688-2CF9418CB7E8> /usr/lib/libbsm.0.dylib
0x7fff936bc000 -
0x7fff936bcfff com.apple.CoreServices (53 - 53) <97E086D0-20B4-3BB4-BEE2-04EE5700D55B> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff936f5000 -
0x7fff936f5fff com.apple.vecLib (3.7 - vecLib 3.7) <F968254A-2A06-3E2A-A587-151D7A2DB55A> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x7fff93a59000 -
0x7fff93aa5ff7 com.apple.SystemConfiguration (1.11.3 - 1.11) <73976D69-E672-36C9-8231-52BC782AECC7> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x7fff93aa6000 -
0x7fff93b0eff7 com.apple.audio.CoreAudio (4.0.3 - 4.0.3) <18776038-F2E5-360B-92BF-9263325E7F7D> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x7fff93e32000 -
0x7fff93e34fff libquarantine.dylib (36.6.0 - compatibility 1.0.0) <0EBF714B-4B69-3E1F-9A7D-6BBC2AACB310> /usr/lib/system/libquarantine.dylib
0x7fff93e35000 -
0x7fff93e52ff7 com.apple.openscripting (1.3.3 - ???) <F5E34F54-CE85-334B-8F25-53581D43960C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x7fff93e5d000 -
0x7fff93e5eff7 libremovefile.dylib (21.1.0 - compatibility 1.0.0) <8901B7EE-6CA0-31F3-BBFE-BB71C90B1E49> /usr/lib/system/libremovefile.dylib
0x7fff93e5f000 -
0x7fff93e6dfff com.apple.NetAuth (3.2 - 3.2) <9E6526E2-254F-3087-A66F-7BB9E7502D3F> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x7fff93e6e000 -
0x7fff93e78ff7 liblaunch.dylib (392.38.0 - compatibility 1.0.0) <6ECB7F19-B384-32C1-8652-2463C1CF4815> /usr/lib/system/liblaunch.dylib
0x7fff93e79000 -
0x7fff93e7cfff libCoreVMClient.dylib (??? - ???) <28CB0F3F-A202-391F-8CAC-FC9A1398A962> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x7fff93f7b000 -
0x7fff94442fff FaceCoreLight (1.4.7 - compatibility 1.0.0) <BDD0E1DE-CF33-3AF8-B33B-4D1574CCC19D> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLi ght
0x7fff94443000 -
0x7fff94467fff com.apple.RemoteViewServices (1.4 - 44.1) <EA3837DF-A3A3-37FF-AE11-D50048D5F21A> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x7fff94468000 -
0x7fff944e3ff7 com.apple.print.framework.PrintCore (7.1 - 366.3) <51681D6E-62D3-3B7D-9981-D3FC3568BAB6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x7fff944e4000 -
0x7fff944ebfff com.apple.NetFS (4.0 - 4.0) <B9B9D9C8-2E5E-3C34-84D7-D0AB61EDC8B9> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x7fff94501000 -
0x7fff94520fff libresolv.9.dylib (46.1.0 - compatibility 1.0.0) <0635C52D-DD53-3721-A488-4C6E95607A74> /usr/lib/libresolv.9.dylib
0x7fff94612000 -
0x7fff946b7fff com.apple.ink.framework (1.4 - 110) <93447D68-3018-30EB-9359-56385DDE4BA7> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x7fff946b8000 -
0x7fff946cbff7 libCRFSuite.dylib (??? - ???) <322486D1-359C-3059-BF53-D4B038621E18> /usr/lib/libCRFSuite.dylib
0x7fff949f1000 -
0x7fff949f9fff libsystem_dnssd.dylib (??? - ???) <8A0F6F23-53C1-34FD-B641-4C0771C71E2A> /usr/lib/system/libsystem_dnssd.dylib
0x7fff95642000 -
0x7fff956e3ff7 com.apple.LaunchServices (480.34 - 480.34) <67D5B865-B4B6-3522-8652-654A4E3F4B6D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
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External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 3
thread_create: 0
thread_set_state: 0
Calls made by this process:
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thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 382
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=186.8M resident=129.5M(69%) swapped_out_or_unallocated=57.4M(31%)
Writable regions: Total=1.1G written=4352K(0%) resident=5372K(0%) swapped_out=0K(0%) unallocated=1.1G(100%)
REGION TYPE
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===========
=======
CG shared images
96K
CoreServices
1328K
JS JIT generated code
8K
JS JIT generated code (reserved)
1.0G
reserved VM address space (unallocated)
MALLOC
44.2M
MALLOC guard page
64K
SQLite page cache
288K
STACK GUARD
56.0M
Stack
10.5M
VM_ALLOCATE
64K
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61.0M
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248K
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125.9M
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544K
mapped file
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shared memory
312K
===========
=======
TOTAL
1.3G
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341.8M
Model: MacBookPro9,2, BootROM MBP91.00D3.B06, 2 processors, Intel Core i7, 2.9 GHz, 8 GB, SMC 2.2f38
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
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AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.198.19.21)
Bluetooth: Version 4.0.7f2, 2 service, 11 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: TOSHIBA MK7559GSXF, 750.16 GB
Serial ATA Device: MATSHITADVD-R   UJ-8A8
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0x1d180000 / 3
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 6
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 8
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 5
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0x1d183000 / 4
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0x1a110000 / 3

Hi James,
So you are running Safari Beta 3.?? now,
SafariStand, Concierge and BookDog.
Many third party safari add on are not compatible w/ Safari 3, the
developers need to update, I am not sure if the 3 you mention are including but the behaviour of S 3 points to that there maybe an issue with them.
What I wish I could do is uninstall Safari and reinstall the latest non-beta version, which I assume is 2.0.4. But I can't find the 2.0.4 version as a stand alone program, much less an uninstaller program just for Safari. All I can find is the 3.0 beta and a 2.0.1 updater. Doesn't Apple realize that sometime Mac users need to simply reinstall one piece of software. Now I know it's probably on my Tiger install disk but that's going to take me back several versions and I have to wonder how easy that will be to upgrade.
James- The way you get Safari 2.0.4 back is to run the Uninstaller that came, with the Safari 3 beta download, that will revert your copy of Safari back to 2.0.4.
Do not use your mac when the installer is running if you decide to uninstall Beta,
If this doesn't help please post a new topic in the Safari 3 for mac forum this is the regular Safari forum.
Good luck, keep us posted.
Eme'~[)

How do you new Mac Pro owners like your machine with Logic?

Don't mean to be a PITA but I need to get this right before I drop three to five grand on a new set of music tools. I'm trying to decide between Mac Pro and iMac for use with Logic. Seems there are a lot of posts regarding glitches with the new Mac Pro and Logic, whereas the posts from people with older G4s and G5s seem to indicate they are running rock solid. So you new Mac Pro folks or anyone else, please weigh in. Is the new Mac Pro "glitch heavy" or is it just a matter of tweaking the system to where it runs smooth? In general, how do you new Mac Pro folks like the way it works with Logic?

I'm mostly pleased with my MacPro 2.66. Almost no crashes with Logic, although I experience a few more bugs here and there than with my G4. Occasional CoreAudio errors, I have to restart CoreAudio if my external word clock is set to the wrong sample rate when I open a session, there seems to be a bug between high fader levels (above +4dB) and panning... little things like that.
Then again, compared to my G4, the FireWire bus is screaming fast--with most sessions, I can run a buffer of 128 samples at 96k with my MOTU 828mkII, while my G4 would sometimes glitch at 96k with 512 samples. At 96k, 256 samples, my MacPro/828mkII rig is rock-solid... I informally tested it by recording 12 test tracks simultaneously for 20 minutes, with the CPU nearly maxed out (which was difficult to do--took a bunch of Space Designers and Ultrabeats)--absolutely zero clicks or pops.
And of course, WAY more processing power than my G4.
I'm assuming that MacPro compatibility is a fairly high priority for Apple these days, so hopefully the bugs will get worked out soon. And as things are, Logic is definitely usable on a MacPro--the bugs I encounter rarely slow down my work.
So, far from perfect, but as far as new technology goes, I'd say Logic on the MacPro is above average.
Good luck!
James
[email protected]

Frequent Illustrator CS3 crashes on new Mac Pro

So I just got a new Mac Pro last week- I'm running OSX 10.5.2. I'm running into an issue where Illustrator is quitting on me a LOT. I had been running it on a dual 2.0 Ghz G5 for over a year
and it was super stable, I could probably count the number of times it quit out on one hand. now I literally have to save every 2 minutes or I lose work. It's definitely not normal.
I know this issue is super vague, but does anyone have any idea where to even start to try to address this?... It's starting to affect work!
Thanks!

Dear Chris:
I suppose this isn't related but I'll use the opportunity to warn you: be careful. I probably solved my problem turning off the Auto-Activation and used the Illustrator normally for a week, although I had a couple of (surprising) problems with Photoshop, one crash of my system included (it's surprising because in the nine previous months, I've had a minimum amount of problems). But yesterday I couldn't start my computer at all and, as it turned out, my mainboard was dead. My guarantee protected me but if this had happened a couple of months later this would have been extremely painful. I will need to wait a week in order to receive a new mainboard. Anyway, I've been advised to renew my guarantee via Apple Care: about $300 to receive a two-year extension of the guarantee.
Best regards,
Eduardo Guarniz I.

Premiere Pro CC crashing on brand new Mac Pro (late 2013)

Such a big disappointment, yesterday our brand new Mac Pro (Late 2013) with OS X version 10.10.2 was installed and Premiere Pro CC is constantly crashing. One of the problems is that when I open a brand new project and before I add any content to a new sequence I just want to position the video track higher so I can see more audio tracks, the program crashed. I did it several times (new projects, new sequences) every time the same crashing program.
Deinstalled Premiere Pro and reinstalled it again, but no luck.
Tomorrow I created a whole new account with administrator rights on the Mac, the issue as described above was gone but at some point in time the program crashed again, and when I reopen the project, with two sequences open (one with footage and one empty) and I want to close the empty one, Premiere is crashing again. So I can't continue my work on this project and need to start over again....
This is the error report that I'm getting....
I hope somebody can help me on this because it's very frustrating...
Thanks in advance

Hi tschreiber10,
Thanks for posting on Adobe forums,
Please follow this document http://helpx.adobe.com/creative-cloud/kb/ame-premiere-crash-launch-export.html
Regards,
Sandeep

Creative Cloud Desktop App crashes on new Mac Pro 2013

After using Migration Assistant to move apps from my 2010 MBP to a new Mac Pro 6,1 (OSX 10.9.1), I find that the Creative Cloud Desktop App consistently crashes right after entering my ID and password (whether started as a menu bar item or separate window). I have uninstalled and reinstalled several times with the same result. Below is a partial crashdump (I have the complete listing available):
Process:         Creative Cloud [541]
Path:            /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud
Identifier:      com.adobe.acc.AdobeCreativeCloud
Version:         1.4.0.348 (???)
Code Type:       X86 (Native)
Parent Process: launchd [159]
Responsible:     Creative Cloud [541]
User ID:         501
Date/Time:       2014-02-12 09:01:44.196 -0500
OS Version:      Mac OS X 10.9.1 (13B4116)
Report Version: 11
Anonymous UUID: 62963EDC-D8F8-8862-AD7C-BC6179E3E2DC
Crashed Thread: 31
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[NSXMLDocument initWithXMLString:options:error:]: nil argument'

Thanks for this. In the Cleaner App, I only saw Application Manager for OS 10.6 (other than my installed CC apps). I cleaned this one only. However after restarting, athough the cleaner said the uninstall was successful, I could not find any log file for the Cleaner App. I still reinstalled the CC Desktop App, but with the same results.
Do I need to uninstall ALL the CC apps?
Thanks again.

Anyone having a crashing problem with the new Mac Pro?

I have a new Mac Pro purchased in January. I bought it as a front end to my very large mp3 library (170,000 mp3s and over 2,000 mp4s; media is housed on a 12 TB QNAP NAS). Since day 1 it has been a major problem. The biggest problem I have now is random crashing--can occur any time even when I am not even using the Mac Pro, making it totally unreliable and a $5,200 paperweight.
I have had several Apple Care people working on this, but after having been passed around to 5-6 different people, they still have no solution.
Anybody having a similar problem?

As today I'm sure I'll not make the purchase again.
The more I look into this problem, the more people and articles I find about it: and it's more than a month and no update to fix the problem.
PC alternatives are far more interesting and they still give you the choice of building your machine.
Apple was amazing 15 years ago, where is the team of developpers that created the old Mac Pro?!
I want to be optimistic too, but I'm already collecting all the info on how to build an backup machine... since I'm using Adobe CC and other interchangeable softwares, there is no more problems swithcing from Mac to PC and vice-versa.
I hope there will be a third contender entering the market soon, with a dream computer on Linux. I am on mac because of its reputation 20 years ago, but times are changing and Apple vision seems very different now.
I'm afraid that WWDC will not announce a thing relevant for the MacPro or computers, we got used now to ear only about phones and tablets...

My brand new mac pro always had Internet connection issues at school. WHY is that? I see the school's Internet working perfectly fine on other PC's, but there is never a day where my mac doesn't have Internet connection issues at school. How do I fix it?

I got my mac pro in the middle of August. School started the week after. Internet was working perfectly fine at home. But at school, I never had a good connection. Sometimes on the good days I get a connection when I'm sitting at the exact spot in class I always sit at. It's ridiculous and it's frustrating. I invested my money into this laptop and I'm beginning to regret it. I thought it was the school's Internet, but I don't see Internet issues with other PC users. It's most frustrating on registration days and I'm trying to register for my classes before it gets taken, but again... Internet connection issues. It's random. Majority of the time, it doesn't work at all. I've done Network Diagnosis and turning WiFi off then turning it on again. I've done everything I could. I put my money on this laptop and it was a lot of money. I could have bought an 800 dollars laptop and I would have Internet connection anywhere on campus. So, I don't want to continue everyday to regret on buying this laptop every time I try to connect to the Internet at school or Starbucks or anywhere else. How do I fix this? What's the problem ?
At school, I heard this guy had a problem with Internet connections too and he owned a new mac book pro. He said something like Apple messed up on something, but he fixed it. If I knew mac book pro's had these issues I wouldn't have bought it in the first place. It's freezing on me every other day. It's ridiculous. But what concerns me the most is the Internet connection. So someone please tell me what can I do next to prevent the problem? Am I doing something wrong maybe?

Hi Kevin,
I'm using an XLR input mic which is connected to the phantom power enabled XLR mic socket on a USB M-Audio M-Track. The M-Track is connected by USB to the Mac Pro - so effectively I've got an M-Audio USB soundcard with a mic input. I've also tried a microphone that is a straight XLR to USB cable (guessing with some soundcard chip buried in the usb plug) but that also yields the same effect of bad latency, intermittent quality, stuttering and repeating and echoing (without the speakers on during record so its not feedback).
The mic works absolutely fine with other recording applications I have on the mac at the moment - albeit non-adobe ones (tested it on the EasyAudioRecorder - and it lives up to its name. it's easy)
I will try with Audition and report back, but sitting here right now I can imagine it would work fine with audition too - it just seems to be the way premiere is set up for recording into the timeline is a bit sketchy. I'm willing to accept it might well be a quirk with the new Mac Pro trashcan - I'm not weighting all the woes on premiere.
Any thoughts or am I out of luck to sit with my fingers crossed for a fix in the next round of updates?
Nathan.

Having big problems with my new Mac Pro, when I launch Photoshop CC, I get an error message, can carry on but after a few tasks it starts going gar... menus go blank, when you try to save it shows a blank box.... can anybody help?

Having big problems with my new Mac Pro, when I launch Photoshop CC, I get an error message, can carry on but after a few tasks it starts going gar... menus go blank, when you try to save it shows a blank box.... can anybody help?

when I launch Photoshop CC, I get an error message
and what exactly is the text of that error message?

I have a brand new Mac Pro Tower that continually kicks me off the internet and sometimes starts up not connecting to the internet?

My brand new Mac Pro Tower that I spent a small fortune on sometimes boots up and does not connect to the internet when every other computer in my office does and other times it just kicks me straight off. My question is, is there a problem with the wi fi on these machines?

Brand new nMP Mac Pro 6,1 Late 2013.... and it is defective - the older silver tower might be easier to find parts but at least it is not 65 lbs and is something that can be taken in - which I think you really need to do.
When you run etrecheck from www.etresoft.com it can show what is installed, drivers and might help point to something on software side.
Grant is the go-to person here I think among others for networking issues.
Airport Express and signal strength, channel it is trying to use, whether the Network control panel settings are "correct" or need to be changed (even the order, what it is trying to look for and use).
If you move it to another spot or put another computer over in that general vicinity...? behaves the same.
I recall reading where the MacBook Pro model in 2012? and switched to a new chipset and some very long (huge) threads in their forum - which means also there was no real solution given.
No, should not be. And other than network tests would be booting into Apple DiagnosticsTest mode - pulls down from Apple servers.
http://support.apple.com/kb/HT5781

Hi, I want to install my lightroom version on a new mac pro. How do i get started. Can't find it on this site. Thx

I have a new mac book pro and wan't to install my version of lightroom 5 from my old pc to the new one.
How can i do that? Can't find it here on the site? Thx
[email protected]

Hallo, I installed the program as you said. Everything ok.
When i have to give my serialnummer, it is not accepted. Code is not valid he said
1160-4008-7475-7547-5706-0812
Op 21-sep.-2014, om 17:44 heeft Rikk Flohr <[email protected]> het volgende geschreven:
Hi, I want to install my lightroom version on a new mac pro. How do i get started. Can't find it on this site. Thx
created by Rikk Flohr in Photoshop Lightroom - View the full discussion
www.adobe.com
Hit the Download link at the bottom the page.
Hit Lightroom
Hit Free Trial
When you are done downloading, launch, and enter your serial number from your previous installation.
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Premiere CC and Media Encoder crashing new Mac Pro

Since installing CC on my new Mac Pro (Late 2013) Premiere and Adobe Media Encoder have been continually crashing my system.
At first, my comp would freeze and I'd have to hard restart, then it switched to rebooting on in's own. This would happen 10-20 times a day while editing.
This began shortly after I synced settings from a previous version of PP but since I've installed new RAM; reinstalled CC/PP; reformatted my HDD and reinstalled Mavericks, CC, PP; and have not synced my settings. I've also tried editing multiple projects of different sizes with different media types -- all are experiencing the same problems.
When I edit the same projects on my MBP, everything works fine.
Recently, I have disabled GPU acceleration in all of my PP projects and that seems to have solved the problem.
My office received 3 Pros at the same time with the same hardware configurations and software -- I am the only one experiencing this problem.
Here are some specs:
Late 2013 Mac Pro
2.7 Ghz 12-Core Intel Xeon E5
64 GB 1867 MHz DDR3 ECC
AMD FirePro D700 6144 MB
All drivers, CC, and software is up to date.
So what do I do now?
Any help is much appreciated!

I am on Windows, but have a few saved Mac discussions that may help (or, may not... but free to read)
Mac and Root User http://forums.adobe.com/thread/879931
-and http://forums.adobe.com/thread/940869?tstart=0
Mac & nVidia Driver http://forums.adobe.com/thread/1075592
-and http://www.nvidia.com/object/mac-driver-archive.html
Mac Retina Bug http://forums.adobe.com/thread/1159632
Troubleshooting guide for Mac freeze
http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html
External speakers stop playback http://forums.adobe.com/thread/1370072?tstart=0
OSX Crash http://helpx.adobe.com/creative-cloud/kb/ame-premiere-crash-launch-export.html

Installing CS5.5 on my new mac pro - what to do?

Over the years I've purchased CS3 (boxed), CS 5 Design Premium (boxed), and CS 5.5 Design Premium (downloaded upgrade). I am ready to install 5.5 on my new mac pro. Questions:
I had once copied some CS 5.5 dmg files to my backup drive but they appear to be only pdfs about installing, etc., not applications...so,
Do I need to install my boxed CS5 first or is my 5.5 the complete set even though purchased as an 'upgrade'? (I see there are complete, separate CS5 and CS5.5 folders on my old mac)
With the above info in mind, I have to re-download CS5.5 from Adobe, right? Thanks!

Direct Download Links for Adobe Software
Simply install CS5.5 right away and it will ask for the previous serials for verification.
Mylenium

New mac pro, CS5 crashes, where to start?

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