New Mac Pro Freezing

Hi all,
I just got the new Mac Pro and it worked fine for a couple of hours. Now it just started freezing every 20-30s. The whole thing freezes - the mouse doesn't move, nothing happens (doesn't accept any input). The weird thing is that music keeps playing fine. I can reproduce the freezing all the time by just starting to move a window.
What should I do? I've a bit ****** off cause I had to replace every single product I've bought from Apple in the last 3 years.

I had a similar early issue with my 2007 MBP. Connecting to WPA2 networks would cause a KP and crash the system. At first, both I and AppleCare thought it was a hardware issue. 3 MBPs later, the issue persisted until we realized it was an airport driver. I'm thinking this just requires a software update so I'm going to hold off until 10.5.7 or some small update before I start exchanging hardware. Fingers crossed. I repaired permissions and reset PRAM this morning so we'll see if that has any effect.

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  • Late 2013 Mac Pro freezes constantly - GPU Hang

    I've been having a very consistently recurring problem with my brand new Mac Pro freezing. I am unable to predictably reproduce the problem, unfortunately, which makes it hard to solve or troubleshot from the get go. Basically every time I boot up I get a full freeze of the machine anywhere from within the first 10 minutes to an hour of boot up... somewhere in that window usually. Whatever applications are open will freeze, including system OS and usually only the mouse will be able to move but I will not be able to click on anything or Force Quit or restart. My only option is to hard reboot by holding down the power button for several seconds.
    It doesn't seem to be isolated to occurring with any one application being open. I use my computer primarily for audio recording and editing. I use Avid Pro Tools HD 11.2. It's a version of their software supported to run on Mavericks 10.9.3 which is what I am running. I use it with their HD Native Thunderbolt hardware. Other than a few drivers installed to run audio and MIDI interfaces connected to the machine, I don't have much else installed on the computer yet. I do have a few 3rd party audio plugins installed, however, these problems were occurring before I installed much of anything on the machine.
    I've checked Console each time I have the freeze ups and scroll to the log at the time it occurred. Almost every time without fail I get basically the following message in the Console log:
    7/7/14 7:40:24.000 PM kernel[0]: [6:0:0] GPU HangState 0x00000000, HangFlags 0x00000004: IndividualEngineHang 0, NonEngineBlockHang 0, FenceNotRetired 1, PerEngineReset 0, FullAsicReset 1
    7/7/14 7:40:24.000 PM kernel[0]: ** GPU ASIC Log Start **
    7/7/14 7:40:24.000 PM kernel[0]: : 0x00006810 : 0x000000e3 : 0x00000001 : 0x00000018 : 0x0000a060 : 0x00000001 : 0x00000001 : 0x00006810
    7/7/14 7:40:24.000 PM kernel[0]: : 0x00000001 : 0x00000015 : 0x00000000 : 0x00000001 : 0x00000047 : 0x00005009 : 0x00000001 : 0x00000058
    .... a whole bunch of kernel panic spew, and then...
    7/7/14 7:40:25.000 PM kernel[0]: ** GPU ASIC Log End **
    7/7/14 7:40:25.000 PM kernel[0]: 0x000001f5 : 0x00000000 : 0x00000000 : 0x00000000
    7/7/14 7:40:25.000 PM kernel[0]: : 0x00000000 : 0xc0036900 : 0x00000204 : 0x00000000 : 0x00080244 : 0x0000043f : 0xc0016900 : 0x00000208
    ... more spew logs, and then finally...
    7/7/14 7:40:25.000 PM kernel[0]: : ** GPU Debug Info End **
    7/7/14 7:40:25.000 PM kernel[0]: ------------------------
    7/7/14 7:40:25.000 PM kernel[0]: GPURestartReportEnd
    7/7/14 7:40:25.000 PM kernel[0]: Trying restart GPU ...
    It's almost always saying something about a "GPU Hang" at the time of freeze up. I don't know much about what the possible problem could be but some initial research led me to believe it was graphics card related. I thought that because I was running two monitors perhaps the connections there were fouling up somehow. I am running two identical monitors simultaneously. One runs off a regular HDMI cable. The other was via a 3rd party Mini DisplayPort to DVI adapter. I thought perhaps the non-Apple branded adapter I was using could be the culprit? The Apple Store (of course) agreed and sold me the Apple DVI to mini DisplayPort adapter. I swapped it out but it did not solve my issue. Still having the freezes. Sometimes after the freeze happens I'll also get a pop up warning that my external hard drive connected via USB was ejected improperly, even though I hadn't touched anything?? The whole thing goes haywire.
    It's been doing this for a few months now. I've contacted Apple Care and spent an hour on the phone with them which resulted in making an appointment at a local Apple Store with a Genius. This was after they recommended that I reset both the SMC and the PRAM on the machine, neither of which solved the issue either. I took the machine in and they kept it for 48 hours to do a full stress test to see if they could determine the issue. No problems were found. They gave me the computer back and could not reproduce my problem.
    The problem still exists. So that's why I'm writing on here, out of desperation because I have a brand new Mac Pro, under warranty, that is essentially useless. I have a follow up call into Apple Care to see what my next steps are but I haven't gotten a call back.
    The only next steps I can imagine are to possibly update to Mavericks 10.9.4 to see if that might help even though Pro Tools is not yet supported by that OSX version yet. Or do a full clean re-install of OSX and all software on the computer (yikes!).
    Or Apple needs to swap me a new machine. This is unacceptable.
    Anyone else having this issue??
    Here are specs on the machine:
    Mac Pro (late 2013, 6.1)
    Processor  3.5 GHz 6-Core Intel Xeon E5
    Memory  32 GB 1867 MHz DDR3 ECC
    Graphics  AMD FirePro D300 2048 MB
    Software  OS X 10.9.3 (13D65)
    Boot ROM Version: MP61.0116.B04
    SMC Version (system): 2.20f18

    Same problem here:
    System Info:
      Modellname:    Mac Pro
      Modell-Identifizierung:    MacPro6,1
      Prozessortyp:    8-Core Intel Xeon E5
      Prozessorgeschwindigkeit:    3 GHz
      Anzahl der Prozessoren:    1
      Gesamtanzahl der Kerne:    8
      L2-Cache (pro Kern):    256 KB
      L3-Cache:    25 MB
      Speicher:    16 GB
      Boot-ROM-Version:    MP61.0116.B11
      SMC-Version (System):    2.20f18
    Wed Mar 25 10:30:47 2015
    Event:               GPU Reset
    Data/Time:           Wed Mar 25 10:30:47 2015
    Application:        
    Path:               
    OS Version:          Mac OS X Version 10.10.2 (Build 14C1514)
    Graphics Hardware:   AMD FirePro D300
    Signature:           2e
    Report Data:
    GPURestartReportStart
    [03] AccelChannel: DMA0
    Currently pending command from UnknownCtx
    PendingCommandTimestamp: 0x00016404, TotalDWords: 0x00000009, GART Offset=0x0000000085fd0000, stamp_idx=3, estamp=0x00016404
    PendingCommandStart:
    PendingCommandEnd
    [03] DMA0HWChannel: Enabled: Not Idle
    IndirectCommandSize: 0x00000040, LastReadTimestamp: 0x00016403, NextSubmitTimestamp: 0x00016407
    [00] HWRing: Enabled
    RingSizeInDwords: 0x0800,  FreeSpace: 0x0757, Head: 0x000000d8, LastSubmitPosition: 0x00000180, Tail: 0x00000180
    RB[0]_RPTR: 0x00000360, RB[0]_WPTR: 0x00000600
    HWRingDumpStart:
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    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
    0x50600000 0x80047fb8 0x00000000 0x60000000 0x80000180 0x00000000 0x000163f8 0xf0000000
    0xf0000000 0xf0000000 0x30000002 0x80000190 0x80000180 0x00000000 0x00000000 0x70000000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0x40000000 0x81720000 0x00020000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
    0x50600000 0x80047fc0 0x00000000 0x60000000 0x80000180 0x00000000 0x000163f9 0xf0000000
    0xf0000000 0xf0000000 0x30000002 0x80000190 0x80000180 0x00000000 0x00000000 0x70000000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0x40000000 0x817a0000 0x00020000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
    0x50600000 0x80047fc8 0x00000000 0x60000000 0x80000180 0x00000000 0x000163fa 0xf0000000
    0xf0000000 0xf0000000 0x30000002 0x80000190 0x80000180 0x00000000 0x00000000 0x70000000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0x40000000 0x81820000 0x00020000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
    0x50600000 0x80047fd0 0x00000000 0x60000000 0x80000180 0x00000000 0x000163fb 0xf0000000
    0xf0000000 0xf0000000 0x30000002 0x80000190 0x80000180 0x00000000 0x00000000 0x70000000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0x40000000 0x81b20000 0x00020000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
    0x50600000 0x80047fd8 0x00000000 0x60000000 0x80000180 0x00000000 0x000163fc 0xf0000000
    0xf0000000 0xf0000000 0x30000002 0x80000190 0x80000180 0x00000000 0x00000000 0x70000000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0x40000000 0x81ba0000 0x00020000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
    0x50600000 0x80047fe0 0x00000000 0x60000000 0x80000180 0x00000000 0x000163fd 0xf0000000
    0xf0000000 0xf0000000 0x30000002 0x80000190 0x80000180 0x00000000 0x00000000 0x70000000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0x40000000 0x81c20000 0x00020000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
    0x50600000 0x80047fe8 0x00000000 0x60000000 0x80000180 0x00000000 0x000163fe 0xf0000000
    0xf0000000 0xf0000000 0x30000002 0x80000190 0x80000180 0x00000000 0x00000000 0x70000000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0x40000000 0x81ca0000 0x00020000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
    0x50600000 0x80047ff0 0x00000000 0x60000000 0x80000180 0x00000000 0x000163ff 0xf0000000
    0xf0000000 0xf0000000 0x30000002 0x80000190 0x80000180 0x00000000 0x00000000 0x70000000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0x40000000 0x81d20000 0x00020000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
    0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
    0x50600000 0x80047ff8 0x00000000 0x60000000 0x80000180 0x00000000 0x00016400 0xf0000000
    0xf0000000 0xf0000000 0x30000002 0x80000190 0x80000180 0x00000000 0x00000000 0x70000000
    HWRingDumpEnd
    [0] PFP_HEADER_DUMP:  0xc0012d00  0xc0002f00  0xc0016800  0xc0047600  0xc0047600
    [0] ME_HEADER_DUMP :  0xc0013900  0xc0053c00  0xc0034300  0x00002010  0x0000a2a4
    [1] PFP_HEADER_DUMP:  0xbbff7edf  0x5988ec76  0x929185fe  0x6b7e9b34  0x71c3fdc6
    [1] ME_HEADER_DUMP :  0xbabad4bf  0xff0fab3e  0xb527941a  0x00f949ff  0xdd1ff7aa
    [2] PFP_HEADER_DUMP:  0xc0013900  0xc0044702  0xc0001700  0xc0a71000  0xc0034302
    [2] ME_HEADER_DUMP :  0xc0013900  0xc0044702  0xc0001700  0xc0034302  0xc0004602
    SRBM_CNTL  : 0x000003ff | CP_ME_CNTL  : 0x00000000
    SRBM_STATUS: 0x200046c0 | SRBM_STATUS2: 0x00000020
    GRBM_STATUS: 0xa0003028 | GRBM_STATUS2: 0x00000000
    GPU HangFlags 0x00000007: AsicHangState 0x00000007, AsicResetRequirement 0x00000002
    IndividualEngineHang: 1
    NonEngineBlockHang  : 1
    FenceNotRetired     : 1
    PerEngineReset      : 0
    FullAsicReset       : 1
    GPU HangState 0x0000002e: Hung Engines:
    GRAPHICS COMPUTE0 COMPUTE1 DRMDMA/SDMA
    AMDPitcairnGraphicsAccelerator PCIe Device: [6:0:0] State: ENABLED, channelResetMask 0x00000008
    Configuration: deviceBits: 0x50116810, capabilityBits: 0x30840300
    TotalVideoRAMBytes: 0x0000000080000000 (2147483648)
    [00] PM4 Engine: Enabled: Not Idle
    [00] GFX Channel: Enabled: Not Idle
    [01] C0 Channel: Enabled: Idle
    [02] C1 Channel: Enabled: Idle
    [01] DMA Engine: Enabled: Not Idle
    [03] DMA0 Channel: Enabled: Not Idle
    [02] UVD Engine: Disabled: Idle
    [04] UVD Channel: Disabled: Idle
    [03] SPU Engine: Disabled: Idle
    [05] SPU Channel: Disabled: Idle
    [04] DMA1 Engine: Enabled: Idle
    [06] DMA1 Channel: Enabled: Idle
    [05] VCE Engine: Disabled: Idle
    [07] VCE Channel: Disabled: Idle
    [08] VCELLQ Channel: Disabled: Idle
    : ** GPU Debug Info Start **
    : 0x00006810 : 0x000000e3 : 0x00000001 : 0x00000018 : 0x0000a060 : 0x00000001 : 0x00000001 : 0x00006810
    : 0x00000001 : 0x00000015 : 0x00000000 : 0x00000001 : 0x00000047 : 0x00005009 : 0x00000001 : 0x00000058
    : 0x00000012 : 0x00000001 : 0x00000055 : 0x00000000 : 0x00000001 : 0x0000004a : 0x0000106b : 0x00000001
    : 0x0000004d : 0x0000012a : 0x00000000 : 0x00000010 : 0x00010900 : 0x00000000 : 0x00000021 : 0x00000080
    : 0x00000000 : 0x00000011 : 0x00000007 : 0x00000002 : 0x0000263d : 0x00000001 : 0x00000002 : 0x000021a0
    : 0x84098647 : 0x00000002 : 0x0000219f : 0x004050c6 : 0x00000002 : 0x0000219d : 0x00000000 : 0x00000002
    : 0x0000219e : 0x00010000 : 0x00000002 : 0x0000219c : 0x00000400 : 0x00000002 : 0x0000a0da : 0x00000000
    : 0x00000002 : 0x00003051 : 0x00000000 : 0x00000002 : 0x00002e14 : 0x00000000 : 0x00000002 : 0x0000a0d9
    : 0x00000000 : 0x00000002 : 0x000021da : 0x001a0005 : 0x00000002 : 0x000021db : 0x00000080 : 0x00000002
    : 0x000021dd : 0x00000002 : 0x00000002 : 0x000021e0 : 0x00300035 : 0x00000002 : 0x000021e1 : 0x00f0010a
    : 0x00000002 : 0x000021e2 : 0x04600460 : 0x00000002 : 0x000021e3 : 0x04f304f3 : 0x00000002 : 0x000021e5
    : 0x01400142 : 0x00000002 : 0x000021b4 : 0x00000000 : 0x00000002 : 0x0000217f : 0x00000000 : 0x00000002
    : 0x00002100 : 0x80042678 : 0x00000002 : 0x00002101 : 0xc0100000 : 0x00000002 : 0x00002102 : 0x80042678
    : 0x00000002 : 0x00002103 : 0xc0100000 : 0x00000002 : 0x00002104 : 0x002a9b84 : 0x00000002 : 0x00002105
    : 0x00000000 : 0x00000002 : 0x000021b6 : 0x00000000 : 0x00000002 : 0x0000216d : 0x10101000 : 0x00000002
    : 0x0000216e : 0x00000000 : 0x00000002 : 0x00002169 : 0x10101000 : 0x00000002 : 0x0000216a : 0x80000000
    : 0x00000002 : 0x0000216b : 0x11111111 : 0x00000002 : 0x0000216c : 0x00000000 : 0x00000002 : 0x00003041
    : 0x00c00a0d : 0x00000002 : 0x00003040 : 0x00800010 : 0x00000002 : 0x00003042 : 0x00003200 : 0x00000002
    : 0x00003043 : 0x80000040 : 0x00000002 : 0x000021c0 : 0x000029b0 : 0x00000002 : 0x00003045 : 0x000017c0
    : 0x00000002 : 0x00003061 : 0x00c00a0d : 0x00000002 : 0x00003060 : 0x00800110 : 0x00000002 : 0x00003062
    : 0x800000c0 : 0x00000002 : 0x000021bf : 0x00000000 : 0x00000002 : 0x00003064 : 0x00000000 : 0x00000002
    : 0x00003066 : 0x00c00a0d : 0x00000002 : 0x00003065 : 0x00800210 : 0x00000002 : 0x00003067 : 0x80000140
    : 0x00000002 : 0x000021be : 0x00002600 : 0x00000002 : 0x00003069 : 0x00002600 : 0x00000002 : 0x000021cc
    : 0x87fb18c0 : 0x00000002 : 0x000021cd : 0x00000000 : 0x00000002 : 0x000021ce : 0x00000b80 : 0x00000002
    : 0x00002192 : 0x00000000 : 0x00000002 : 0x000021cf : 0x87fb0000 : 0x00000002 : 0x000021d0 : 0x00000000
    : 0x00000002 : 0x000021d1 : 0x00000000 : 0x00000002 : 0x00002193 : 0x00000000 : 0x00000002 : 0x000021dc
    : 0x000000c0 : 0x00000002 : 0x00002170 : 0x80050101 : 0x00000002 : 0x00002171 : 0xe0000000 : 0x00000002
    : 0x00002175 : 0x80050101 : 0x00000002 : 0x00002176 : 0xe0000000 : 0x00000002 : 0x00003057 : 0x00000015
    : 0x00000002 : 0x00003054 : 0x0000004c : 0x00000002 : 0x0000305a : 0x00000038 : 0x00000002 : 0x00001508
    : 0x00080200 : 0x00000002 : 0x00000b00 : 0x8f200029 : 0x00000002 : 0x00000bd1 : 0x00000000 : 0x00000002
    : 0x00000bf8 : 0x00000000 : 0x00000002 : 0x00000504 : 0x20492491 : 0x00000002 : 0x0000050c : 0x00000002
    : 0x00000002 : 0x00000536 : 0x00000000 : 0x00000002 : 0x00000503 : 0x00000000 : 0x00000002 : 0x00002000
    : 0x00000018 : 0x00000002 : 0x00002004 : 0xa0003028 : 0x00000002 : 0x00002002 : 0x00000000 : 0x00000002
    : 0x00002005 : 0x00000006 : 0x00000002 : 0x00002006 : 0x00000006 : 0x00000002 : 0x000021a3 : 0x00080808
    : 0x00000002 : 0x00002016 : 0x9000b850 : 0x00000002 : 0x00000390 : 0x000003ff : 0x00000002 : 0x00000394
    : 0x200000c0 : 0x00000002 : 0x00000393 : 0x00000020 : 0x00000002 : 0x000003a6 : 0x8100357c : 0x00000002
    : 0x00000f88 : 0x00000047 : 0x00000002 : 0x0000380a : 0x0c000000 : 0x00000002 : 0x00003808 : 0xc0000000
    : 0x00000002 : 0x00001576 : 0x00000000 : 0x00000002 : 0x0000340b : 0x04208400 : 0x00000002 : 0x0000340d
    : 0x45483102 : 0x00000002 : 0x0000340c : 0x00800040 : 0x00000002 : 0x00003409 : 0x80000001 : 0x00000002
    : 0x0000340a : 0x00000020 : 0x00000002 : 0x00003416 : 0x00000020 : 0x00000002 : 0x00003413 : 0x00000004
    : 0x00000002 : 0x00003414 : 0x85fd0000 : 0x00000002 : 0x00003415 : 0x00000000 : 0x00000002 : 0x00003401
    : 0x00800310 : 0x00000002 : 0x00003400 : 0x00000017 : 0x00000002 : 0x00003402 : 0x00000360 : 0x00000002
    : 0x00003408 : 0x00000000 : 0x00000002 : 0x00003407 : 0x00000000 : 0x00000002 : 0x00003403 : 0x00000600
    : 0x00000002 : 0x00003404 : 0x00401000 : 0x00000002 : 0x00003406 : 0x00000000 : 0x00000002 : 0x00003405
    : 0x00000000 : 0x00000002 : 0x0000360d : 0x44c83d57 : 0x00000002 : 0x0000360c : 0x00800040 : 0x00000002
    : 0x00003609 : 0x80000001 : 0x00000002 : 0x0000360a : 0x00000080 : 0x00000002 : 0x00003616 : 0x00000000
    : 0x00000002 : 0x00003613 : 0x00000020 : 0x00000002 : 0x00003614 : 0x80062600 : 0x00000002 : 0x00003615
    : 0x00000000 : 0x00000002 : 0x00003601 : 0x00800360 : 0x00000002 : 0x00003600 : 0x00000017 : 0x00000002
    : 0x00003602 : 0x00000300 : 0x00000002 : 0x00003608 : 0x00000000 : 0x00000002 : 0x00003607 : 0x00000000
    : 0x00000002 : 0x00003603 : 0x00000300 : 0x00000002 : 0x00003604 : 0x00401000 : 0x00000002 : 0x00003606
    : 0x00000000 : 0x00000002 : 0x00003605 : 0x00000000 : 0x00000002 : 0x00000a25 : 0x5fc30049 : 0x00000002
    : 0x00000a05 : 0x00000000 : 0x00000002 : 0x00000a36 : 0x6000e016 : 0x00000002 : 0x00000a76 : 0x00000000
    : 0x00000002 : 0x00000a7d : 0x0600c300 : 0x00000002 : 0x00000a20 : 0x00000300 : 0x00000002 : 0x00000a13
    : 0x00000000 : 0x00000002 : 0x00000a38 : 0x007300bb : 0x00000002 : 0x00000abc : 0x2c2c2c2c : 0x00000002
    : 0x00000832 : 0x00000005 : 0x00000002 : 0x00000847 : 0x00040000 : 0x00000002 : 0x00000838 : 0x0000781f
    : 0x00000002 : 0x00000839 : 0x0000001f : 0x00000002 : 0x0000083a : 0x0000000f : 0x00000002 : 0x00000895
    : 0x00000000 : 0x00000002 : 0x00000896 : 0x00000000 : 0x00000002 : 0x00000897 : 0x00000000 : 0x00000002
    : 0x000008a6 : 0x00000000 : 0x00000002 : 0x0000099b : 0x00000000 : 0x00000002 : 0x0000099c : 0x00000000
    : 0x00000002 : 0x0000099d : 0x00000000 : 0x00000002 : 0x000009a8 : 0x00000000 : 0x00000002 : 0x000009b0
    : 0x00000000 : 0x00000002 : 0x000009b1 : 0x00000000 : 0x00000002 : 0x00002284 : 0x00000000 : 0x00000002
    : 0x00002294 : 0x00000000 : 0x00000002 : 0x000022f3 : 0x00000000 : 0x00000002 : 0x0000223c : 0x00000000
    : 0x00000002 : 0x0000225c : 0x00000000 : 0x00000002 : 0x00002256 : 0x00000000 : 0x00000002 : 0x000021b8
    : 0x50000000 : 0x00000002 : 0x000030c0 : 0x00000001 : 0x00000002 : 0x000030d3 : 0x00000006 : 0x00000002
    : 0x000030d1 : 0x00000000 : 0x00000002 : 0x00002b01 : 0x00000000 : 0x00000002 : 0x00002b06 : 0x80400200
    : 0x00000002 : 0x00002b00 : 0x00000000 : 0x00000002 : 0x00002300 : 0x00000000 : 0x00000002 : 0x00002140

  • Mac Pro Freeze and Beep

    My brand new Mac Pro freezes and just begins beeping about twice a day. It freezes in various programs. It will freeze sometimes in Final Cut Pro, sometimes in After Effects, sometimes in Photoshop, and sometimes in Safari. I have a Decklink Extreme card and I suspect this may be the problem. Has anyone elses experienced this and what should I do to fix it?

    http://www.thexlab.com/faqs/faqs.html
    Michael

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    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
    2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
    3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) at the behest of a stranger. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.
    Here's a summary of what you need to do, if you choose to proceed:
    ☞ Copy a line of text in this window to the Clipboard.
    ☞ Paste into the window of another application.
    ☞ Wait for the test to run. It usually takes a few minutes.
    ☞ Paste the results, which will have been copied automatically, back into a reply on this page.
    The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
    4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
    5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
    6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
    Triple-click anywhere in the line of text below on this page to select it:
    PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts 51 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports 'com.autodesk.AutoCad com.evenflow.dropbox com.google.GoogleDrive' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 ` route -n get default|awk '/e:/{print $2}' ` 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n\t(%s)\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */   /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;5p;6p;8p;12p;' ' {sub(/^ +/,"")};NR==6;NR==13&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/root/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1000) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/d;/(etc|Preferences)\//s/^\.\/[^/]+//p;' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.[bw]/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| ","||kMDItem'${p[35]}'=");sub("^.."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[9]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/ { next;} /%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]" "$1;b=b$1;} END { if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n   "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n   [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|POSIX sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n   ...and %s more line(s)\n",l-L);} ' ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ +B/{ s/.+= |(-[0-9]+)?\.s.+//g;p;} ' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / /{$0="'"${p[28]}"'"};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil PlistBuddy whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test );c2=(com.apple.loginwindow\ LoginHook '-c Print /L*/P*/loginw*' '-c Print L*/P*/*loginit*' '-c Print L*/Saf*/*/E*.plist' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' '-c Print\ :'${p[35]}' 2>&1' '-c Print\ :Label 2>&1' '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'Beac|caug|dead[^bl]|FAIL|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,[lps]*.conf,pam.d,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}* .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' -i4TCP:0-1023 com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' );N1=${#c2[@]};for j in {0..8};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;A2 0 $((N1+1)) 2;C0;A1 0 $N1 1;C0;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A1 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D23 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D23 14 2 48 43;D13 4 5 32 1;D22 4 4 50 0;D13 14 3 49 5;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-  
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    7. Launch the built-in Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
    8. If you see an error message in the Terminal window such as "syntax error," enter
    exec bash
    and press return. Then paste the script again.
    9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
    10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
    [Process completed]
    to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
    11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
    At the top of the results, there will be a line that begins with "Model Identifier." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
    12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
    Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
    Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

  • My brand new mac pro always had Internet connection issues at school. WHY is that? I see the school's Internet working perfectly fine on other PC's, but there is never a day where my mac doesn't have Internet connection issues at school. How do I fix it?

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  • New Mac Pro for Photoshop

    Hi,
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