New Macbook Air keeps restarting from Sleep.
Hi all,
Hope you can help.
In the last few days my laptop has crashed from sleep showing the message: "your mac has restarted because of a problem".
I am concerned that this is something to do with the build.
The error report seems to refer to the Kernel Trap panic. Can someone please help decipher the following error message before I concede and take it to Apple:
Anonymous UUID: 6D20AAEC-FAD1-3D98-CD2E-19A98CEB81CD
Fri Mar 28 23:26:39 2014
panic(cpu 0 caller 0xffffff80144dbe2e): Kernel trap at 0xffffff7f95ff7b91, type 0=divide error, registers:
CR0: 0x000000008001003b, CR2: 0x0000000109df1000, CR3: 0x0000000016aea000, CR4: 0x00000000001606e0
RAX: 0x000062e080000000, RBX: 0xffffff80e6101000, RCX: 0x0000000000000000, RDX: 0x0000000000000000
RSP: 0xffffff812e9639c0, RBP: 0xffffff812e9639e0, RSI: 0x00000000000afc80, RDI: 0xffffff8026f5bed8
R8: 0xffffff8014ad2b30, R9: 0x00000000002932e0, R10: 0xffffff812e963a90, R11: 0x0000000000000000
R12: 0xffffff80e6103038, R13: 0xffffff8026f5bed8, R14: 0xffffff7f9602c410, R15: 0xffffff80276cda00
RFL: 0x0000000000010246, RIP: 0xffffff7f95ff7b91, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000109df1000, Error code: 0x0000000000000000, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff812e963650 : 0xffffff8014422fa9
0xffffff812e9636d0 : 0xffffff80144dbe2e
0xffffff812e9638a0 : 0xffffff80144f3326
0xffffff812e9638c0 : 0xffffff7f95ff7b91
0xffffff812e9639e0 : 0xffffff7f95ff7071
0xffffff812e963a20 : 0xffffff7f95ff5f46
0xffffff812e963c90 : 0xffffff7f95fdbcac
0xffffff812e963d80 : 0xffffff7f95fe49ac
0xffffff812e963dd0 : 0xffffff7f95fe4ed0
0xffffff812e963e20 : 0xffffff7f952d2484
0xffffff812e963e60 : 0xffffff7f952d183e
0xffffff812e963e90 : 0xffffff7f952cdb4a
0xffffff812e963ef0 : 0xffffff80148ae020
0xffffff812e963f30 : 0xffffff80148acac2
0xffffff812e963f80 : 0xffffff80148acb97
0xffffff812e963fb0 : 0xffffff80144d6ff7
Kernel Extensions in backtrace:
com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f952c3000->0xffffff7f952fafff
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f94abb000
com.apple.driver.AppleIntelFramebufferAzul(8.2.4)[9DFF991C-E8DD-37EB-A1D2-9325D 260E880]@0xffffff7f95fd5000->0xffffff7f96030fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f94abb000
dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f95257000
dependency: com.apple.iokit.IOAcceleratorFamily2(98.14)[30D694F4-CF00-3CC3-9732-C6DEB6986B5 7]@0xffffff7f95ee6000
dependency: com.apple.iokit.IOReportFamily(23)[D203F7D3-47CA-382B-B401-8535CD4CBC49]@0xffff ff7f95246000
dependency: com.apple.AppleGraphicsDeviceControl(3.4.35)[E4C033B8-08F5-34D3-8720-C105D48F0B C4]@0xffffff7f95fcf000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f952c3000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
13C64
Kernel version:
Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64
Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953
Kernel slide: 0x0000000014200000
Kernel text base: 0xffffff8014400000
System model name: MacBookAir6,1 (Mac-35C1E88140C3E6CF)
System uptime in nanoseconds: 40984117970185
last loaded kext at 40956412315908: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f96489000, size 49152)
last unloaded kext at 39965220030178: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f9644b000, size 32768)
loaded kexts:
com.apple.driver.AppleIntelMCEReporter 104
com.apple.filesystems.msdosfs 1.9
com.apple.iokit.SCSITaskUserClient 3.6.6
com.apple.driver.AppleUSBCDC 4.2.1b5
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.filesystems.autofs 3.0
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.iokit.IOBluetoothSerialManager 4.2.3f10
com.apple.driver.AppleHDA 2.6.0f1
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AGPM 100.14.15
com.apple.driver.ApplePlatformEnabler 2.0.9d1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleCameraInterface 4.26.0
com.apple.driver.AppleBacklight 170.3.5
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleIntelHD5000Graphics 8.2.4
com.apple.driver.AppleIntelFramebufferAzul 8.2.4
com.apple.driver.AppleTopCaseHIDEventDriver 10.21
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBHub 666.4.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.5.1
com.apple.driver.AppleAHCIPort 3.0.0
com.apple.driver.AirPort.Brcm4360 831.21.63
com.apple.driver.AppleUSBXHCI 670.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.kext.triggers 1.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.6.0f1
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.5fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.7.0d10
com.apple.driver.AppleHDAController 2.6.0f1
com.apple.iokit.IOHDAFamily 2.6.0f1
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IOBluetoothFamily 4.2.3f10
com.apple.driver.AppleSMC 3.1.8
com.apple.iokit.IOSurface 91
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.AppleGraphicsDeviceControl 3.4.35
com.apple.iokit.IOAcceleratorFamily2 98.14
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.driver.AppleHSSPIHIDDriver 24
com.apple.driver.AppleMultitouchDriver 245.13
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IO80211Family 630.35
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.AppleHSSPISupport 24
com.apple.driver.AppleIntelLpssSpiController 2.0.34
com.apple.driver.AppleIntelLpssDmac 2.0.34
com.apple.iokit.IOUSBFamily 675.4.0
com.apple.driver.AppleIntelLpssGspi 2.0.34
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Model: MacBookAir6,1, BootROM MBA61.0099.B07, 2 processors, Intel Core i7, 1.7 GHz, 8 GB, SMC 2.12f135
Graphics: Intel HD Graphics 5000, Intel HD Graphics 5000, Built-In, 1024 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (6.30.223.154.63)
Bluetooth: Version 4.2.3f10 13477, 3 services, 15 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SD0256F, 251 GB
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Air, Apple Inc., 23.6
Hello robsone88,
It sounds like you are getting this Kernel Panic when your computer goes to sleep. I recommend startign by performing a Disk Verification, and repair with the following article:
Disk Utility 12.x: Repair a disk
http://support.apple.com/kb/PH5836
Print this help page so you can refer to it later. (You don’t have access to Disk Utility Help when you restart up your computer in the next step.)In the Disk Utility Help window, choose Print from the Action pop-up menu (looks like a gear).
Choose Apple menu > Restart. Hold down the Command (⌘) and R keys as your computer restarts.When you see a white screen with an Apple logo in the middle, you can release the keys.
Click Disk Utility, and then click Continue.
In the list at the left, select the item you want to repair. (Be sure to select an item that’s indented to the right in the list, not an item at the far left.)
Click First Aid.
If Disk Utility tells you the disk is about to fail, back it up and replace it. You can’t repair it.
Click Repair Disk.If Disk Utility reports that the disk appears to be OK or has been repaired, you’re done. Otherwise, you may need to do one of the following steps.
If Disk Utility reports “overlapped extent allocation” errors, two or more files occupy the same space on your disk, and at least one of them is likely to be corrupted. Check each file in the list of affected files. If you can replace a file or recreate it, delete it. If it contains information you need, open it and examine its data to make sure it hasn’t been corrupted. (Most of the files in the list have aliases in a DamagedFiles folder at the top level of your disk.)
If Disk Utility can’t repair your disk or it reports “The underlying task reported failure,” try to repair the disk or partition again. If that doesn’t work, back up as much of your data as possible, reformat the disk, reinstall Mac OS X, and then restore your backed-up data.If you continue to have problems with your disk, it may be physically damaged and need to be replaced.
If the issue persists, I would next take a look at the following article to help you troubleshoot kernel panics, and unexpected restarts named:
OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem."
http://support.apple.com/kb/TS4636
Thank you for using Apple Support Communities.
Regards,
Sterling
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Interval Since Last Panic Report: 188109 sec
Panics Since Last Report: 3
Anonymous UUID: F6C12BD7-2A9F-4791-949B-9092B298098D
Sun Apr 28 14:21:25 2013
panic(cpu 2 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f81660e1f, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0xffffff806a7e3628, CR3: 0x000000003c11c020, CR4: 0x00000000001606e0
RAX: 0xffffff806a3b01f8, RBX: 0xffffff806a3b0000, RCX: 0x000000000028f2ca, RDX: 0x0000000000000000
RSP: 0xffffff807e553960, RBP: 0xffffff807e553a40, RSI: 0x000000807e8de986, RDI: 0xffffff807e5539d9
R8: 0x000000000000001f, R9: 0xffffffffffffff00, R10: 0xffffffffffffffdf, R11: 0xffffff80002dad60
R12: 0xffffff806a7e1000, R13: 0x0000000000000000, R14: 0x0000000000000000, R15: 0xffffff807e553960
RFL: 0x0000000000010286, RIP: 0xffffff7f81660e1f, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0xffffff806a7e3628, Error code: 0x0000000000000000, Faulting CPU: 0x2
Backtrace (CPU 2), Frame : Return Address
0xffffff807e553610 : 0xffffff8000220792
0xffffff807e553690 : 0xffffff80002c4794
0xffffff807e553840 : 0xffffff80002da55d
0xffffff807e553860 : 0xffffff7f81660e1f
0xffffff807e553a40 : 0xffffff7f8167dc05
0xffffff807e553a80 : 0xffffff7f8165f257
0xffffff807e553ab0 : 0xffffff7f80c5c832
0xffffff807e553af0 : 0xffffff7f80c5c93d
0xffffff807e553b10 : 0xffffff7f80c65cff
0xffffff807e553b70 : 0xffffff7f80c65dc8
0xffffff807e553b90 : 0xffffff7f80c63138
0xffffff807e553bb0 : 0xffffff7f80c634bc
0xffffff807e553be0 : 0xffffff80006565fe
0xffffff807e553c40 : 0xffffff8000656fbb
0xffffff807e553d80 : 0xffffff80002a3f08
0xffffff807e553e80 : 0xffffff8000223096
0xffffff807e553eb0 : 0xffffff80002148a9
0xffffff807e553f10 : 0xffffff800021bbd8
0xffffff807e553f70 : 0xffffff80002aef10
0xffffff807e553fb0 : 0xffffff80002daec3
Kernel Extensions in backtrace:
com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80c51000->0xffffff7f80c89fff
dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f8082b000
com.apple.driver.AppleIntelHD4000Graphics(7.3.2)[AD64F3E5-2838-3046-A9EA-1CB6C9 769436]@0xffffff7f8165c000->0xffffff7f816c2fff
dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f8082b000
dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f80c8a000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80c51000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
11G63
Kernel version:
Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
System model name: MacBookAir5,2 (Mac-2E6FAB96566FE58C)
System uptime in nanoseconds: 12704098071236
last loaded kext at 7814885513: com.apple.filesystems.autofs 3.0 (addr 0xffffff7f81209000, size 45056)
last unloaded kext at 6109720377473: com.apple.driver.AppleUSBEthernet 2.3.4 (addr 0xffffff7f80c43000, size 45056)
loaded kexts:
com.apple.filesystems.autofs 3.0
com.apple.driver.AGPM 100.12.75
com.apple.driver.ApplePlatformEnabler 2.0.5d3
com.apple.driver.X86PlatformShim 5.0.0d8
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleHDA 2.2.5a5
com.apple.driver.AppleMikeyDriver 2.2.5a5
com.apple.driver.AppleIntelHD4000Graphics 7.3.2
com.apple.driver.AppleSMCPDRC 5.0.0d8
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.0.8f17
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.driver.AudioIPCDriver 1.2.3
com.apple.driver.ApplePolicyControl 3.1.33
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleBacklight 170.2.2
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.driver.AppleIntelFramebufferCapri 7.3.2
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.8f17
com.apple.driver.AppleUSBTCButtons 227.6
com.apple.driver.AppleUSBCardReader 3.0.6
com.apple.driver.AppleUSBTCKeyboard 227.6
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.1.0
com.apple.driver.AppleUSBHub 5.1.0
com.apple.driver.AirPort.Brcm4331 561.7.22
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleAHCIPort 2.3.1
com.apple.driver.AppleUSBXHCI 1.1.0
com.apple.driver.AppleACPIButtons 1.5
com.apple.driver.AppleUSBEHCI 5.1.0
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.4
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 195.0.0
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.2.5a5
com.apple.iokit.IOSurface 80.0.2
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.iokit.IOAudioFamily 1.8.6fc18
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 2.2.5a5
com.apple.iokit.IOHDAFamily 2.2.5a5
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleGraphicsControl 3.1.33
com.apple.driver.X86PlatformPlugin 5.1.1d6
com.apple.driver.AppleSMC 3.1.3d10
com.apple.driver.IOPlatformPluginFamily 5.1.1d6
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.3.4
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOGraphicsFamily 2.3.4
com.apple.driver.AppleUSBBluetoothHCIController 4.0.8f17
com.apple.iokit.IOBluetoothFamily 4.0.8f17
com.apple.iokit.IOSCSIBlockCommandsDevice 3.2.1
com.apple.iokit.IOUSBMassStorageClass 3.0.3
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1
com.apple.driver.AppleThunderboltDPInAdapter 1.8.5
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
com.apple.driver.AppleUSBMultitouch 230.5
com.apple.iokit.IOUSBHIDDriver 5.0.0
com.apple.driver.AppleUSBMergeNub 5.1.0
com.apple.driver.AppleUSBComposite 5.0.0
com.apple.driver.AppleThunderboltNHI 1.6.0
com.apple.iokit.IOThunderboltFamily 2.0.3
com.apple.iokit.IO80211Family 420.3
com.apple.iokit.IONetworkingFamily 2.1
com.apple.iokit.IOUSBUserClient 5.0.0
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOUSBFamily 5.1.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.9
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 331.7
com.apple.iokit.IOStorageFamily 1.7.2
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
com.apple.iokit.IOPCIFamily 2.7
com.apple.iokit.IOACPIFamily 1.4
Model: MacBookAir5,2, BootROM MBA51.00EF.B02, 2 processors, Intel Core i5, 1.8 GHz, 4 GB, SMC 2.5f7
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 384 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333235533643465238412D50422020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333235533643465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.198.19.22)
Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD TS128E, 121.33 GB
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0x1d180000 / 3
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 6
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821f, 0x1d181300 / 9
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x024c, 0x1d182000 / 5
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8404, 0x1d183000 / 4
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3That panic was not caused by third-party software. If the problem is recurrent, the possibilities are:
A stale or corrupt kernel cache
A damaged OS X installation
A fault in a peripheral device, if any
Corrupt non-volatile memory (NVRAM)
An internal hardware fault (including incompatible memory)
An obscure bug in OS X
Rule out the first possibility by booting in safe mode and then rebooting as usual. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
You can rule out the next two possibilities by reinstalling the OS and testing with non-essential peripherals disconnected and aftermarket expansion cards removed, if applicable. Sometimes a clean reinstallation (after erasing the startup volume) may solve a problem that isn't solved by reinstalling in place, without erasing.
Corrupt NVRAM, which rarely causes panics, can be ruled out by resetting it.
If your model has user-replaceable memory, and you've upgraded the memory modules, reinstall the original memory and see whether there's any improvement. Be careful not to touch the gold contacts. Clean them with a mild solvent such as rubbing alcohol. Aftermarket memory must exactly match the technical specifications for your model. Memory that is either slower or faster than specified may be incompatible.
The Apple Hardware Test, though generally unreliable, will sometimes detect a fault. A negative test can't be depended on. Run the extended version of the test.
In the category of obscure bugs, reports suggest that FileVault may trigger kernel traps under some unknown conditions. Most, though not all, of these reports seem to involve booting from an aftermarket SSD. If those conditions apply to you, try deactivating FileVault.
If none of the above applies, make a "Genius" appointment at an Apple Store to have the machine tested. You may have to leave it there for several days. There isn't much point in doing this unless you can reproduce the panic, or if you can't, it happens often enough that it's likely to be repeated at the store. Otherwise you may be told that nothing is wrong.
Print the first page of the panic report and bring it with you.
Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you know how to restore, and you have at least two independent backups.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
*An SSD doesn't need to be zeroed. -
My MacBook Air keep Restarting while I'm using it over and over again.. What might be causing this problem ?
The next time the problem happens, note the date and time the problem occurred, then go to Applications/Utilities/Console and copy the log starting at the time of the crash. Paste the log in a reply. Please do not use a screen shot as they can be hard to read. If there are repeated runs of the same messages, please post only one run. Be selective about what you post and don’t post huge amounts. Make sure there is no personal data visible. Information learned from Linc Davis.
-
Hi All
I have recently purchased a new macbook air. I used the migration software to transfer everything from my old macbook to the new one. I had lots of crap on the computer, so went through and deleted lots of applications and documents from the new macbook air. Now I've gone to use safari and it keeps freezing once I leave the home page, or one click afterwards.
I'm worried I accidentally deleted something I need to run safari. I followed the instructions on the support website to check my "library" for internet plug-ins etc, but there wasn't anything in those folders.
Any ideas on how to fix this or how to check what I need to run safari properly are most appreciated!Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
*Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.
Test while in safe mode. Same problem?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2. -
How do I download Windows 7 64 bit drivers for my new MacBook Air (Mid 2011) from a Windows 7 PC?
How do I download Windows 7 64 bit drivers for my new MacBook Air (Mid 2011)? I have already formated the HD and preformed a clean install of Windows 7. Perhaps I did this too early. I have read I need to install the drivers from my OS X DVD, however, OS X Lion does not come on a DVD! I've also read that I can download OS X Lion from the App Store and burn it to a DVD, however, all I have are Windows PCs which don't support the Mac App Store.
Is there no way for me to download these drivers from a Windows PC? I know they exist. However, you are supposed to download them through Boot Camp in OS X when you are creating a new Windows 7 installation. I'm I stuck?I am pretty disappointed in the lack of documentation.
This is the Apple Support page for Boot Camp:
http://www.apple.com/support/bootcamp/
No mention anywhere of Lion, of 4.0/4.01
In the past, 10.6.6+ was suppose to - and sometimes did - provide for a download drivers from within Boot Camp Assistant program, in order to save them to flash or such (that should be about 1GB, too large for CD). Some macs req'd a USB-DVD or other driver that was needed pre-install of Winidows
You don't install Apple drivers until after Windows is installed otherwise,
It is possible for me, with a tower, to run w/o needing any drivers from Apple. But with laptops, mini, you do need some drivers from Apple for graphics, internet, wireless, SMC support.
And right now, loading any Apple support Tech Note articles is very very slow.
People keep asking why Apple can't post 3.0 or 4.0 like they do the updates. Only logic is to force t he download from inside OS X or from an OS X DVD. Otherwise would be here, and avoid all the trouble. they aren't of use on a PC, and any PC motherboard vendor does post their support software for download.
Apple Support Downloads #bootcamp -
My Safari "quits unexpectedly" each time I try to start it on my new MacBook Air after I transferred it from my MacBook via migration from time machine backup disk.
Process:
Safari [967]
Path:
/Applications/Safari.app/Contents/MacOS/Safari
Identifier:
com.apple.Safari
Version:
5.1.7 (7534.57.4)
Build Info:
WebBrowser-7534057004000000~1
Code Type:
X86-64 (Native)
Parent Process: launchd [110]
Date/Time:
2012-08-30 13:33:46.430 -0400
OS Version:
Mac OS X 10.7.4 (11E2705)
Report Version: 9
Interval Since Last Report:
20401 sec
Crashes Since Last Report:
38
Per-App Interval Since Last Report: 27 sec
Per-App Crashes Since Last Report: 38
Anonymous UUID:
ECF56984-B73E-4C06-A373-BDD07BBBB79F
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
objc[967]: garbage collection is OFF
*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid parameter not satisfying: (index >= 0) && (index < [_itemArray count])'
*** First throw call stack:
0 CoreFoundation
0x00007fff8b9d7f56 __exceptionPreprocess + 198
1 libobjc.A.dylib
0x00007fff8bb35dee objc_exception_throw + 43
2 CoreFoundation
0x00007fff8b9d7d8a +[NSException raise:format:arguments:] + 106
3 Foundation
0x00007fff8637771f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
4 AppKit
0x00007fff8390ccdf -[NSMenu itemAtIndex:] + 165
5 AppKit
0x00007fff8390ce38 -[NSMenu removeItemAtIndex:] + 63
6 Safari
0x0000000102b23c2e -[AppController awakeFromNib] + 387
7 CoreFoundation
0x00007fff8b9cefb1 -[NSObject performSelector:] + 49
8 CoreFoundation
0x00007fff8b9cef32 -[NSSet makeObjectsPerformSelector:] + 274
9 AppKit
0x00007fff838f49ff -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
10 AppKit
0x00007fff838eaf73 loadNib + 322
11 AppKit
0x00007fff838ea470 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
12 AppKit
0x00007fff838ea38b +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
13 AppKit
0x00007fff838ea2ce +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
14 AppKit
0x00007fff83b5b06f NSApplicationMain + 398
15 Safari
0x0000000102d26806 SafariMain + 166
16 Safari
0x0000000102b12f24 Safari + 3876
17 ???
0x0000000000000002 0x0 + 2
terminate called throwing an exception
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib
0x00007fff8683bce2 __pthread_kill + 10
1 libsystem_c.dylib
0x00007fff8a2d37d2 pthread_kill + 95
2 libsystem_c.dylib
0x00007fff8a2c4a7a abort + 143
3 libc++abi.dylib
0x00007fff869eb7bc abort_message + 214
4 libc++abi.dylib
0x00007fff869e8fcf default_terminate() + 28
5 libobjc.A.dylib
0x00007fff8bb36249 _objc_terminate + 94
6 libc++abi.dylib
0x00007fff869e9001 safe_handler_caller(void (*)()) + 11
7 libc++abi.dylib
0x00007fff869e905c std::terminate() + 16
8 libc++abi.dylib
0x00007fff869ea152 __cxa_throw + 114
9 libobjc.A.dylib
0x00007fff8bb35f0a objc_exception_throw + 327
10 com.apple.CoreFoundation
0x00007fff8b9d7d8a +[NSException raise:format:arguments:] + 106
11 com.apple.Foundation
0x00007fff8637771f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
12 com.apple.AppKit
0x00007fff8390ccdf -[NSMenu itemAtIndex:] + 165
13 com.apple.AppKit
0x00007fff8390ce38 -[NSMenu removeItemAtIndex:] + 63
14 com.apple.Safari.framework
0x0000000102b23c2e -[AppController awakeFromNib] + 387
15 com.apple.CoreFoundation
0x00007fff8b9cefb1 -[NSObject performSelector:] + 49
16 com.apple.CoreFoundation
0x00007fff8b9cef32 -[NSSet makeObjectsPerformSelector:] + 274
17 com.apple.AppKit
0x00007fff838f49ff -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
18 com.apple.AppKit
0x00007fff838eaf73 loadNib + 322
19 com.apple.AppKit
0x00007fff838ea470 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
20 com.apple.AppKit
0x00007fff838ea38b +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
21 com.apple.AppKit
0x00007fff838ea2ce +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
22 com.apple.AppKit
0x00007fff83b5b06f NSApplicationMain + 398
23 com.apple.Safari.framework
0x0000000102d26806 SafariMain + 166
24 com.apple.Safari
0x0000000102b12f24 0x102b12000 + 3876
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x00007fff8683c7e6 kevent + 10
1 libdispatch.dylib
0x00007fff8eea178a _dispatch_mgr_invoke + 923
2 libdispatch.dylib
0x00007fff8eea031a _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib
0x00007fff8683c192 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff8a2d3594 _pthread_wqthread + 758
2 libsystem_c.dylib
0x00007fff8a2d4b85 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib
0x00007fff8683c192 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff8a2d3594 _pthread_wqthread + 758
2 libsystem_c.dylib
0x00007fff8a2d4b85 start_wqthread + 13
Thread 4:: WebCore: IconDatabase
0 libsystem_kernel.dylib
0x00007fff8683bbca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff8a2d5274 _pthread_cond_wait + 840
2 com.apple.WebCore
0x0000000103bc01fc WebCore::IconDatabase::syncThreadMainLoop() + 124
3 com.apple.WebCore
0x0000000103bbdd50 WebCore::IconDatabase::iconDatabaseSyncThread() + 496
4 com.apple.JavaScriptCore
0x000000010350111f _ZN3WTFL19wtfThreadEntryPointEPv + 15
5 libsystem_c.dylib
0x00007fff8a2d18bf _pthread_start + 335
6 libsystem_c.dylib
0x00007fff8a2d4b75 thread_start + 13
Thread 5:: CoreAnimation render server
0 libsystem_kernel.dylib
0x00007fff8683a67a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff86839d71 mach_msg + 73
2 com.apple.QuartzCore
0x00007fff86618df5 CA::Render::Server::server_thread(void*) + 184
3 com.apple.QuartzCore
0x00007fff86618d35 thread_fun + 24
4 libsystem_c.dylib
0x00007fff8a2d18bf _pthread_start + 335
5 libsystem_c.dylib
0x00007fff8a2d4b75 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00007fff62710418 rdx: 0x0000000000000000
rdi: 0x000000000000060b rsi: 0x0000000000000006 rbp: 0x00007fff62710440 rsp: 0x00007fff62710418
r8: 0x00007fff73300fb8 r9: 0x00007fff6270fea8 r10: 0x00007fff8683bd0a r11: 0xffffff80002dad60
r12: 0x00007ff4ba20da90 r13: 0x0000000000000001 r14: 0x00007fff73303960 r15: 0x00007fff62710590
rip: 0x00007fff8683bce2 rfl: 0x0000000000000246 cr2: 0x00000001068d1000
Logical CPU: 0
Binary Images:
0x102b12000 -
0x102b12fff com.apple.Safari (5.1.7 - 7534.57.4) <468C5147-26BF-321F-A7E6-42DA82AD4B1B> /Applications/Safari.app/Contents/MacOS/Safari
0x102b17000 -
0x102fb1ff7 com.apple.Safari.framework (7536 - 7536.25) <C95F0D4E-6984-3D2F-B0BA-5D12A164EAC8> /System/Library/StagedFrameworks/Safari/Safari.framework/Safari
0x1032ce000 -
0x10355dfff com.apple.JavaScriptCore (7536 - 7536.24) <C613502E-BC98-3269-A25C-4BDB2D87590B> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/JavaScriptCore
0x10360f000 -
0x103791ff7 com.apple.WebKit (7536 - 7536.25) <8D171955-A1CA-31AA-B701-B9D4F760B10B> /System/Library/StagedFrameworks/Safari/WebKit.framework/WebKit
0x10387f000 -
0x103a58fff com.apple.WebKit2 (7536 - 7536.25) <15991DAF-D0C9-3D65-A96B-AF7428ADCC4E> /System/Library/StagedFrameworks/Safari/WebKit2.framework/WebKit2
0x103bba000 -
0x104b5fff7 com.apple.WebCore (7536 - 7536.24) <F2C26660-05D7-34A7-9158-9C3D21BEB32F> /System/Library/StagedFrameworks/Safari/WebCore.framework/WebCore
0x7fff62712000 -
0x7fff62746baf dyld (195.6 - ???) <C58DAD8A-4B00-3676-8637-93D6FDE73147> /usr/lib/dyld
0x7fff81f46000 -
0x7fff81f6afff com.apple.RemoteViewServices (1.4 - 44.1) <EA3837DF-A3A3-37FF-AE11-D50048D5F21A> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x7fff81fa4000 -
0x7fff81fb6ff7 libbsm.0.dylib (??? - ???) <666E88F0-F8F3-3490-B688-2CF9418CB7E8> /usr/lib/libbsm.0.dylib
0x7fff81fb7000 -
0x7fff81fecfff com.apple.securityinterface (5.0 - 55022.4) <63371915-795C-3B1D-B413-6F7B6FEA00D0> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x7fff82a20000 -
0x7fff82affff7 com.apple.ImageIO.framework (3.1.2 - 3.1.2) <CDA0CC54-1442-3467-91D6-44456BD93733> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x7fff82b00000 -
0x7fff82b28fff com.apple.PerformanceAnalysis (1.11 - 11) <8D4C6382-DD92-37A2-BCFC-E89951320848> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x7fff82b29000 -
0x7fff82b8bff7 com.apple.Symbolication (1.3 - 91) <0945ACAF-AA0A-3D01-9960-72B51722EC1F> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x7fff838c4000 -
0x7fff838d3fff com.apple.opengl (1.8.0 - 1.8.0) <F487C903-3082-3528-916D-AC96AFF23927> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x7fff838da000 -
0x7fff844e0ff7 com.apple.AppKit (6.7.3 - 1138.47) <29585604-7CFC-3DFC-8C87-142B69502575> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff844e1000 -
0x7fff844f5ff7 com.apple.LangAnalysis (1.7.0 - 1.7.0) <A7C58D71-6D4A-317D-AA06-D648B1F78573> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x7fff84532000 -
0x7fff845e5ff7 com.apple.CoreText (220.20.0 - ???) <4C3E0213-2627-37D1-8550-E30A0EA6C262> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x7fff845e6000 -
0x7fff845ecff7 libunwind.dylib (30.0.0 - compatibility 1.0.0) <1E9C6C8C-CBE8-3F4B-A5B5-E03E3AB53231> /usr/lib/system/libunwind.dylib
0x7fff8474f000 -
0x7fff84764fff com.apple.speech.synthesis.framework (4.0.74 - 4.0.74) <4DD43F2F-7688-3028-868C-4E2876AFBF21> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x7fff84773000 -
0x7fff847c1fff libauto.dylib (??? - ???) <D8AC8458-DDD0-3939-8B96-B6CED81613EF> /usr/lib/libauto.dylib
0x7fff847c2000 -
0x7fff847c2fff com.apple.Cocoa (6.6 - ???) <9E3D4787-A2CE-38E0-BEF8-E5DA63B6E6A1> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff847d3000 -
0x7fff84803ff7 com.apple.DictionaryServices (1.2.1 - 158.2) <3107DEB8-A19E-3C51-8F2D-67CCE49FD401> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x7fff84804000 -
0x7fff84845fff com.apple.QD (3.40 - ???) <05970F98-B752-37AF-B577-2B940DF020A1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x7fff84acb000 -
0x7fff84accfff libdnsinfo.dylib (395.11.0 - compatibility 1.0.0) <853BAAA5-270F-3FDC-B025-D448DB72E1C3> /usr/lib/system/libdnsinfo.dylib
0x7fff84bac000 -
0x7fff84bb9fff com.apple.CrashReporterSupport (10.7.4 - 352) <C806C4A3-25FE-3D62-BFF4-0DB41589CF83> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x7fff84bba000 -
0x7fff84bbffff libcache.dylib (47.0.0 - compatibility 1.0.0) <3D114C8A-AD1F-3C78-9E8C-B8F3810740E5> /usr/lib/system/libcache.dylib
0x7fff84bc0000 -
0x7fff84bc8fff libsystem_dnssd.dylib (??? - ???) <8A0F6F23-53C1-34FD-B641-4C0771C71E2A> /usr/lib/system/libsystem_dnssd.dylib
0x7fff84bc9000 -
0x7fff84be6fff libxpc.dylib (77.19.0 - compatibility 1.0.0) <9F57891B-D7EF-3050-BEDD-21E7C6668248> /usr/lib/system/libxpc.dylib
0x7fff84be7000 -
0x7fff84d4efff com.apple.CFNetwork (520.4.3 - 520.4.3) <31D7A595-375E-341A-8E97-21E73CC62E4A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
0x7fff855e9000 -
0x7fff85629fe7 libGLImage.dylib (??? - ???) <11B7E8A0-F475-32BD-9234-1E245384F586> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x7fff8562a000 -
0x7fff8565dff7 com.apple.GSS (2.2 - 2.0) <971395D0-B9D0-3FDE-B23F-6F9D0A2FB95F> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x7fff8565e000 -
0x7fff856e1fef com.apple.Metadata (10.7.0 - 627.35) <6769AD6A-58D2-3D25-B289-15C65B82CF8D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x7fff856ee000 -
0x7fff856eefff com.apple.Accelerate (1.7 - Accelerate 1.7) <A42ACCF8-7C09-3891-B2B3-F6048A650BA2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff856ef000 -
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0x7fff8cd32ff7 com.apple.HIServices (1.21 - ???) <25FBDEA4-871F-3A58-A525-0E1799945522> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x7fff8cd33000 -
0x7fff8cd5cfff libJPEG.dylib (??? - ???) <64D079F9-256A-323B-A837-84628B172F21> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x7fff8cd5d000 -
0x7fff8ce6afff libJP2.dylib (??? - ???) <5BE8CFA7-00C2-3BDE-BC20-5FF6DC18B415> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x7fff8ce7e000 -
0x7fff8ce80ff7 com.apple.print.framework.Print (7.4 - 247.3) <626C58D5-2841-3329-8C32-9F4A8353F3E7> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x7fff8d4b4000 -
0x7fff8d4b6fff libquarantine.dylib (36.6.0 - compatibility 1.0.0) <0EBF714B-4B69-3E1F-9A7D-6BBC2AACB310> /usr/lib/system/libquarantine.dylib
0x7fff8d4b7000 -
0x7fff8d5acfff libiconv.2.dylib (7.0.0 - compatibility 7.0.0) <5C40E880-0706-378F-B864-3C2BD922D926> /usr/lib/libiconv.2.dylib
0x7fff8d5ad000 -
0x7fff8d5caff7 com.apple.openscripting (1.3.3 - ???) <F5E34F54-CE85-334B-8F25-53581D43960C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x7fff8d5cb000 -
0x7fff8d5e7ff7 com.apple.GenerationalStorage (1.0 - 126.1) <509F52ED-E54B-3FEF-B3C2-759387B826E6> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x7fff8d5e8000 -
0x7fff8d611ff7 com.apple.framework.Apple80211 (7.4 - 740.2) <341665EC-C964-34E0-92E1-743A66F94A44> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x7fff8d666000 -
0x7fff8d708fff com.apple.securityfoundation (5.0 - 55116) <1E062087-A9B1-3E38-8133-E9D282EA34B0> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x7fff8d709000 -
0x7fff8d7a3ff7 com.apple.SearchKit (1.4.0 - 1.4.0) <C5585E08-76A0-34E0-B92C-22BA9D3E083C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x7fff8d818000 -
0x7fff8d81bfff libCoreVMClient.dylib (??? - ???) <28CB0F3F-A202-391F-8CAC-FC9A1398A962> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x7fff8d81c000 -
0x7fff8d821fff libpam.2.dylib (3.0.0 - compatibility 3.0.0) <D952F17B-200A-3A23-B9B2-7C1F7AC19189> /usr/lib/libpam.2.dylib
0x7fff8d822000 -
0x7fff8d8a6ff7 com.apple.ApplicationServices.ATS (317.11.0 - ???) <46ED8F7A-01E9-3733-A531-3512DA8BC113> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x7fff8d8a7000 -
0x7fff8d8aafff com.apple.help (1.3.2 - 42) <416BA8D2-9A2F-3F07-9E6B-E1231A92AAC0> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x7fff8d8ab000 -
0x7fff8db94ff7 com.apple.security (7.0 - 55148.1) <19F7B16B-B974-3274-886F-B8B2FA56032F> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff8db95000 -
0x7fff8dba0fff com.apple.CommonAuth (2.2 - 2.0) <77E6F0D0-85B6-30B5-B99C-F57104DD2EBA> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x7fff8dd10000 -
0x7fff8de1cfff libcrypto.0.9.8.dylib (44.0.0 - compatibility 0.9.8) <557A7749-70EE-3ADF-BC3E-0A5E7DDCD8C1> /usr/lib/libcrypto.0.9.8.dylib
0x7fff8de5b000 -
0x7fff8e085fe7 com.apple.CoreData (104.1 - 358.14) <1C100A86-EEDF-352E-8BC0-DFE82FF92362> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x7fff8e0ef000 -
0x7fff8e1b6ff7 com.apple.ColorSync (4.7.4 - 4.7.4) <F00820E4-7753-3F41-8D3D-95CD6F174886> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x7fff8e1b7000 -
0x7fff8e20bff7 com.apple.ScalableUserInterface (1.0 - 1) <EB468227-3203-38C9-A5BC-E28576D507CF> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x7fff8e29f000 -
0x7fff8e29ffff com.apple.Accelerate.vecLib (3.7 - vecLib 3.7) <4F7416F1-A069-3A39-B5F1-008279F6B819> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x7fff8eaa9000 -
0x7fff8eae3fe7 com.apple.DebugSymbols (2.1 - 87) <ED2B177C-4146-3715-91DF-D99A8ED5449A> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x7fff8eb97000 -
0x7fff8eb9efff com.apple.NetFS (4.0 - 4.0) <30AAE235-3F64-38BC-B0C9-271C8979C1C9> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x7fff8eb9f000 -
0x7fff8eba5fff IOSurface (??? - ???) <77C6757B-D357-3E34-9424-48F962B5CC9C> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff8ebad000 -
0x7fff8edaffff libicucore.A.dylib (46.1.0 - compatibility 1.0.0) <38CD6ED3-C8E4-3CCD-89AC-9C3198803101> /usr/lib/libicucore.A.dylib
0x7fff8edb0000 -
0x7fff8ee2bff7 com.apple.print.framework.PrintCore (7.1 - 366.3) <51681D6E-62D3-3B7D-9981-D3FC3568BAB6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x7fff8ee9e000 -
0x7fff8eeacfff libdispatch.dylib (187.9.0 - compatibility 1.0.0) <1D5BE322-A9B9-3BCE-8FAC-076FB07CF54A> /usr/lib/system/libdispatch.dylib
0x7fff8eead000 -
0x7fff8eeadfff libkeymgr.dylib (23.0.0 - compatibility 1.0.0) <61EFED6A-A407-301E-B454-CD18314F0075> /usr/lib/system/libkeymgr.dylib
0x7fff8eed7000 -
0x7fff8efdcfff libFontParser.dylib (??? - ???) <DA05BC85-D79C-3F8E-A641-3E1E63B8E842> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x7fff8f054000 -
0x7fff8f063fff libxar-nossl.dylib (??? - ???) <518C0791-AB8D-3E8A-BB40-D4F312704FE2> /usr/lib/libxar-nossl.dylib
0x7fff8f064000 -
0x7fff8f07aff7 com.apple.ImageCapture (7.0.1 - 7.0.1) <BF4EC1CC-C998-3529-A69F-765774C66A6F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x7fff8f102000 -
0x7fff8f106fff libmathCommon.A.dylib (2026.0.0 - compatibility 1.0.0) <FF83AFF7-42B2-306E-90AF-D539C51A4542> /usr/lib/system/libmathCommon.A.dylib
0x7fff8f107000 -
0x7fff8f1acfff com.apple.ink.framework (1.4 - 110) <F93B76B3-E57C-3805-B20D-03717A3F91DD> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 3
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 3580
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=186.9M resident=103.6M(55%) swapped_out_or_unallocated=83.2M(45%)
Writable regions: Total=1.1G written=4556K(0%) resident=5296K(0%) swapped_out=4K(0%) unallocated=1.1G(100%)
REGION TYPE
VIRTUAL
===========
=======
CG shared images
96K
CoreServices
1420K
JS JIT generated code
8K
JS JIT generated code (reserved)
1.0G
reserved VM address space (unallocated)
MALLOC
44.2M
MALLOC guard page
64K
SQLite page cache
288K
STACK GUARD
56.0M
Stack
10.5M
VM_ALLOCATE
64K
__CI_BITMAP
80K
__DATA
15.8M
__IMAGE
528K
__LINKEDIT
61.0M
__RC_CAMERAS
248K
__TEXT
125.9M
__UNICODE
544K
mapped file
24.7M
shared memory
312K
===========
=======
TOTAL
1.3G
TOTAL, minus reserved VM space
341.7M
Model: MacBookAir5,1, BootROM MBA51.00EF.B00, 2 processors, Intel Core i5, 1.7 GHz, 4 GB, SMC 2.4f17
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 384 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333235533643465238412D50422020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333235533643465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.198.19.21)
Bluetooth: Version 4.0.7f2, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD TS064E, 60.67 GB
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2512, 0x1d180000 / 3
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0249, 0x1d182000 / 5
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821f, 0x1d181300 / 7
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc521, 0x14100000 / 2 -
I just bought a new MacBook Air after my old one suffered a drink being spilled on it and died. I used migration assistant to back up from my time capsule but now it won't open Mail or Safari and iTunes can't find all my music. Any ideas how to fix this? I have downloaded software updates.
Thanks for that advice however now I have a duplicate of all my documents on my hard drive but the Mail and Safari will not open. I have been able to open iTunes. I have tried to download software updates for Mail and Safari and this tells me that the download was unsuccessful ( after taking some time to download). Can I reinstall the system? Would that help?
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Is there a patch for Word? My new macbook air keeps freezing up on me when I use Word.
I have a new macbook air with Osx 10.7.2 and it freezes on me regularly. It has frozen on me 4 times within the last hour of trying to work on a word docuement with i try to insert anyting into the document the only fix is to manually reboot by holding down the on/off button. I am not a happy camper at this point and am wondering if there is an upadate or a patch to fix these freezes!?
I had the same issue last year. it turned out to be my Bluetooth earpiece reached the end of its battery life.
When I got a replacement the problem went away. -
Macbook air 13, waking from sleep VERY slowly.
After I open the lid on my MBA the screen awakens nearly instantly, but the mouse cursor does not appear for 5-7 seconds. Then after it finally does appear it remains unresponcive for another 5-10 seconds after that. Some times it can take my computer 30 seconds to fully awaken. I really have no idea how to fix it.
I took it to apple store some time ago, and they replaced the logic board and something called .DS_store started poping up on my desktop and retuns even if i delete it.
But the problem still prisists. Any help would be greatly apprciated.
Thanks!
Specs:
MacBook Air Mid 2011
Processor: 1.7 GHz i5
RAM: 4GB 1333 MHz DDR3
Graphics: Intel HD graphics 3000 W/ 384MB
Storage: 128GB flash storageI have had this issue a couple of times too and it seems to be when I select sleep from the menu, when I close the lid it seems to work fine. And when I push the power button it's hard to see what's happening becuase on my MacBook Air there are no ligths. So I end up holding the power button and then pushing it again and it seems to restart. My MacBook Air is new, about 2 months, OS X 10.9.
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My macbook air keeps restarting?
My macbook air (2012) keeps restarting. I got the logic board and the battery replaced recently and I tried to update a few days again by restarting and it froze for over 2 hours. I crashed the computer and it was fine. I finished the updates tonight after my computer kept restarting randomly no matter what i was doing and hoped it was from the update but i finished updating and it restarted again about a half hour later. I saw in a post on here to enter
syslog -k Sender kernel -k Message CSeq "Previous Shutdown" | tail | open -f -a TextEdit
in terminal and this is what came up:
Sep 17 07:38:20 Irinas-MacBook-Air kernel[0] <Debug>: Previous Shutdown Cause: 3
--- last message repeated 9 times ---
Sep 22 00:39:19 localhost kernel[0] <Debug>: Previous Shutdown Cause: 3
Sep 22 13:49:24 Irinas-MacBook-Air kernel[0] <Debug>: Previous Shutdown Cause: 3
--- last message repeated 1 time ---
Sep 23 00:58:48 Irinas-MacBook-Air kernel[0] <Debug>: Previous Shutdown Cause: 5
I'm not sure what any of this means but it wasn't negative shutdown causes so im assuming its a different problem than what the person in the other post had (it was said to be hardware/power supply related because of the negative numbers)
I hope this information helps i would like to find an answer from here before going to the apple store since it's not close by to where I live.If you have more than one user account, you must be logged in as an administrator to carry out these instructions.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select the most recent panic log under the heading System Diagnostic Reports on the left. If you don't see that heading, select
View ▹ Show Log List from the menu bar. Post the entire contents of the panic report — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post shutdownStall, spin, or hang reports. -
New macbook pro wont wake from sleep
Hi everyone, I got the new macbook pro 15 inch with retina display about a month ago, the problem is it will not wake from when the screen goes to sleep, not all the time but enuff for me to want to throw it out the window, when it is in sleep mode i go to touch the touch pad then the keybord lights up like its about to work then dies and i end up tuning the computer off from the off button.
I have been on the phone with apple for many hours and its doing my head in and losing my mind and they have done a re set, a re install and also after that didnt work we wiped the computer and downloaded the software directley from apple and started fresh again " AND STILL DOES NOT WAKE FROM SLEEP " i have taken it back to jb hifi where i got it from in Liverpool westfields and they said sorry we cant help you and apple are saying you have to take the computer to apple and leave it with them for a few weeks, very hard for me as i use the computer everyday to run my business and i feel ripped off big time they should replace it straight away.
Has anyone had this problem before ? any ideas ? thank you very much for you time. DaveApple has replaced systems for others after several tries at repairs have failed. Find an Apple Authorized Service Provider and take it in for service, as Apple support directed. Apple would have replaced the system outright in the first 14 days of ownership. After that, you need to give them the opportunity to repair it under warranty.
Since you use it for business, have you asked if the Apple Authorized Service Provider can provide a loaner? Or considered renting one for the short period it would be repaired? Or talked to the Apple Authorized Service Provider about expediting repair? -
MacBook Pro keeps waking from sleep on its own
My MacBook Pro keeps waking itself from sleep for no reason.
I had the battery changed for free by Apple (apparently it's one symptom of a problem with the original battery) but it hasn't abated. (Occasionally it won't wake up from sleep too, but that's rare and so not much of a problem). The main issue is its inability to stay asleep.
Anyone else had this? I can't find any advice anywhere else and the Genius Bar at the only store I can get to is always fully-booked.
Any help much appreciated.
Message was edited by: craigie bHi craigie, and welcome to Apple Discussions.
In addition to Michael's ideas, there have been some weird sleep issues caused by a System Preference, and although your issue doesn't sound the same, if you run on AirPort (and not Ethernet) I'd check it out anyway:
-Open System Preferences.
-Open Network.
-Click on Built-in Ethernet (note what it says underneath it: Not Connected or Inactive; Inactive is what seems to have caused the majority of other issues).
-Click the - button at the bottom of the window to delete the original Ethernet pref.
-Click Apply.
-Click the + button.
-For Interface, select Ethernet.
-For Service Name, enter Built-in Ethernet.
-Click on Create.
-Make sure your Location is set to Automatic or AirPort (or whatever you normally have it set to).
-Click on Apply and close Preferences.
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