New Program Guide - unusable

I want to be tactful about this - what would be the best way to characterize your new program guide - Sick Joke? In what sense is it an improvement over the previous one?  It is in fact immeasurably WORSE.  How could anyone at Verizon have signed off on this?
The biggest problem is that it is now unacceptably, absurdly, SLOW.  Was that the intention?  I asked Verizon Phone Tech support if  they slowed it down intentionally , because maybe the network traffic volume was too costly for Verizon and they wanted to cut expenses.  Amazingly, he did not give a flat denial to this.  As I recall he said He didn't have any knowledge that that was the case.
The way it used to work is for example you would hold down the right arrow button, and it would as expected just briskly scroll through  all the programming selections for that day for whatever channel you happened to be looking at, scrolling through all subsequent shows on the channel that day.  (And also as a recall when scrolling through subsdequent days).
Now you hold down the right arrow button, and it scrolls forward just one show, and then just freezes, doing nothing.  If a few seconds later you lift your finger off the right arrow button,  it immediately jumps to say 8 hours in advance.  This makes this feature unusable.  How could you not understand that, Verizon?
The same situation exists when scrolling to different channels with the up or down arrows.  Press and hold down  the down arrow, and it does in fact scroll through the subsequent channel icons, but it does NOT,  as it did with the previous program guide, scroll through all the  program DESCRIPTIONS in real time.  So why was that feature ditched? 
The fastest it can scroll in real time now either left/right or up/down  is 1 entire second.  So, iow, hit the down arrow, and...one one thousand two ...OK NOW it switches.  What is up with that? 
For the record, this is not the high-def Verizon box.  The TV on the high-def box seem to work a little better.  Does Verizon only support high-def now?
And I haven't even mentioned the bizarre color scheme and other bizarre design decisions for the new Program Guide layout.  So, how is it better to reduce the size on the screen where the actual program info is, and surround it with a a lot of unused white space (or shoud I say unused sickly pale blue space)?  Just as far as the aesthetics of the new guide, there is not a single aspect of it that is not drastically worse than it was previously.  (e.g.hitting the info button during a show and it covering a third of  the screen.) 
But disregard the complaints about  the colors, etc.  - just go wild with that if you want.  Just please restore the SPEED of the programming guide to what it was previously.  Because the way it is now its unusable. 
Is there any way to go back to the old guide?  There is in fact an option in the Menu for the Classic Guide, but it does not do anything except rearrange the new guide a little bit to make it even worse.
What is going on with you people (Verizon).

I'm sorry to hear your frustration with the new guide. There is no way to go back to the old style guide. If unplugging the power cord to the box and plugging it in doesn't speed up the guide maneuvering, please send me a private message.
Anthony_VZ
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    Thanks for that comment. I have sent a pointer to it to the writer for that book. Note that with the New Features Guide, most of the content is automatically drawn from an internal system that tracks projects and features; so if a change is needed, the writer will notify the owner of that content (typically a developer or a product manager) to investigate and (if necessary) modify the underlying data, after which the changed information will be picked up for a future revision of the book.
    Also, while anyone is welcome to enter documentation comments in this forum, another option that may be more convenient for comments on specific sections is the Reader Comment area at the bottom of each HTML page (such as http://docs.oracle.com/cd/E16655_01/server.121/e17906/chapter1.htm#NEWFT495 for the page containing Section 1.5.9.8). Any comments entered in a Reader Comment area go to someone in our documentation production group, who forwards them to the appropriate writers.
    However, if a comment involves multiple HTML pages or books, or if you want the matter to be in a public forum for visibility and searchability, posting in this forum is a good option.

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    Chris.

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